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Singular Joy Downtown Residences

Property class: 3

Photo gallery for Singular Joy Downtown Residences

A pool area with lounge chairs and umbrellas, overlooking a beach with clear blue water and a view of the ocean.
An outdoor seating area with round tables and chairs, a bar, and a view of the sea.
A modern bedroom with a large bed, a wooden accent wall, a dining area with a table and chairs, and a view of greenery outside.
A modern kitchen with a wooden accent wall, a flat-screen TV, and a dining area with clear chairs and a glass table.
A hotel room with a large window offering a view of the beach and ocean. There is a bed with white linens and a rolled towel on it. Two potted plants are placed on either side of the bed.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Air-conditioning
  • Bar
  • Laundry room
  • Housekeeping
The current price is AU$54
includes taxes & fees
27 Aug - 28 Aug

Explore the area

View map
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬

Room options

View all photos for Habitación Deluxe, 1 cama de matrimonio grande

A neatly made bed with white linens, a circular wall light, a small bedside table with a cup, and a red throw blanket.

Habitación Deluxe, 1 cama de matrimonio grande

7.6 out of 10
Good
(9 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom

A neatly made bed with a tray of breakfast items including croissants, a cup of coffee, and a red scarf.

Superior Suite, 1 Bedroom

7.2 out of 10
Good
(12 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 2 Bedrooms

A hotel room with a large circular light fixture above the bed, white bedding, and a tray with breakfast items.

Superior Suite, 2 Bedrooms

8.2 out of 10
Very good
(14 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Room

Down duvets, in-room safe, bed sheets

Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Down duvets, in-room safe, bed sheets

Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Room

Down duvets, in-room safe, bed sheets

Room

  • 59 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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Gonzalo Guerrero
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
9.0 out of 10, Wonderful, 1,010 reviews
The price is AU$135
includes taxes & fees
10 Sept - 11 Sept
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About the area

Playa del Carmen

At Singular Joy Downtown Residences you'll be within steps of Playa del Carmen Main Beach and Quinta Avenida. Highlights at this hotel include a full-service spa, an outdoor swimming pool and a poolside bar. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include spa services and laundry facilities. There's also the convenience of an airport shuttle. .Places within a 15-minute walk of this 3-property class Gonzalo Guerrero hotel include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Calle 12 - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Fah Restaurant Bar - ‬5 min walk
  • ‪Mi Jardin Secreto - ‬4 min walk
  • ‪Señor Frogs - ‬6 min walk

About this property

Singular Joy Downtown Residences

Singular Joy Downtown Residences offers its guests a full-service spa and an outdoor pool. Public spaces have free WiFi. You can enjoy a drink at the pool bar. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at Singular Joy Downtown Residences.

This 3-star Playa del Carmen hotel is smoke free.

  • 17 guestrooms or units
  • 4 levels
  • Built in 2019
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar by the pool
Singular Joy Downtown Residences offers 17 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets. 32-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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Zazil-ha
  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
4.2 out of 5, Very good, 760 reviews
The price is AU$111
includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A poolside bar

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Singular Joy Downtown Residences

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Singular Joy Downtown Hotel Playa del Carmen
Singular Joy Downtown Hotel
Singular Joy Downtown Playa del Carmen
Singular Joy Downtown
Singular Joy Residences Carmen
Singular Dream Beach Residences
Singular Joy Downtown Residences Hotel
Singular Joy Downtown Hotel Residences
Singular Joy Downtown Residences Playa del Carmen
Singular Joy Downtown Residences Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Singular Joy Downtown Residences?

Singular Joy Downtown Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Singular Joy Downtown Residences?

As of 23 Aug 2026, prices found for a 1-night stay for 2 adults at Singular Joy Downtown Residences on 27 Aug 2026 start from AU$54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Singular Joy Downtown Residences?

Yep, Singular Joy Downtown Residences is a short 1-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Singular Joy Downtown Residences?

Yep, there is an onsite spa at Singular Joy Downtown Residences. You'll enjoy services like massages.

Does Singular Joy Downtown Residences have a pool?

Singular Joy Downtown Residences has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Is Singular Joy Downtown Residences family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, it's no surprise that Singular Joy Downtown Residences is a hit with families.

Is there a free airport shuttle available at Singular Joy Downtown Residences?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Singular Joy Downtown Residences?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Singular Joy Downtown Residences?

No, pets and service animals are not allowed.

Singular Joy Downtown Residences Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 409 reviews
Rating 8 - Good. 87 out of 409 reviews
Rating 6 - Okay. 54 out of 409 reviews
Rating 4 - Poor. 28 out of 409 reviews
Rating 2 - Terrible. 37 out of 409 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Julie Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place very convenient to everything and is a beautiful clean property with excellent view
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Mathias

Liked: Staff & service, amenities
Friendly staff, clean room. Great location. The aircondition was a bit noicy. Over all, I had a great stay!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Silviya

Liked: Cleanliness, amenities, property conditions & facilities
Very good place
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Swetalina

Liked: Cleanliness, amenities, property conditions & facilities
It was a cozy 1 bedroom apartment very clean and you have all essentials. The front desk is really helpful and kind
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highlight of the hotel, 1 block from the club district. 2 pools and a hot tub. Loved the hot water from the hot tub. Spacious suite. A negative was trying to take a shower with 4-6 droplets coming from the faucet lol you must Remind them to clean your room or they won’t stop by unfortunately. Noise construction at 8am was not a positive experience if you’re trying to sleep.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Condo building itself was very well maintained. Friendly staff. Secure building. The host to our apartment was unresponsive right from the booking. We had unit #103 . The host never responded to any emails sent before arrival. Even when we were there, host did not respond to his whats app or look at it , with a very serious issue we had in Unit.. We would definitely stay at Singular Joy again. But never with this host.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Conveniently located between Cancun and Tulum.
Stayed 6 nights in Nov 2023
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a great stay, it is not a quiet property its more for the younger party crowds
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Miguel A

Liked: Amenities
Excelente!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Maria

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay near down town playa del Carmen
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and one street away from 5th street !
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to the amenities, beach and ferry.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

MARCELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, close to everything and the view was breathtaking
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION
Verified review

4/10 Poor

Elin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty towels and extremely loud from the nearby clubs. Felt like the whole room was shaking until 4 am. Stayed at the first floor.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it.
Stayed 11 nights in Aug 2025
Verified review

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place.walking distance to everything.
Stayed 6 nights in Jul 2022
Verified review

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stay at this location when I travel in the area.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was spacious and comfortable and the rooftop pool and hot spa were excellent.
Verified review

10/10 Excellent

Ernixh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Nice pool rooftop and very clean.
Stayed 3 nights in Feb 2023
Verified review

2/10 Terrible

Dayan

They didn’t
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

victorino

Liked: Cleanliness, staff & service, property conditions & facilities
The property is super clean
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Safe, luxury, confortable and good price
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! Awesome rooftop pool!
Stayed 1 night in Jan 2025