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Hotel Description

A luxury stay in the heart of Playa del Carmen awaits you at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated. Within steps you'll find Quinta Avenida and Mamitas Beach Club within a short 5-minute stroll. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 513 rooms feature LED TVs with satellite channels, and you can enjoy private spa tubs, free WiFi, and balconies. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and slippers, while pillowtop beds and premium bedding invite a good night's rest. Sitting areas, separate bathtubs and showers, and coffee/tea makers are also available.

A day of pampering at SPAzul can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and steam room. The restaurant, Pelicanos, serves fusion cuisine and is open for lunch and dinner. With 7 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 spa tubs and fitness center. 6781 square feet (630 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, an outdoor tennis court, and a sauna. There's also free valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4.5-star Downtown property include Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church.

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$358* Per night/room 30 Sep. - 1 Oct.

Junior Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Everyone (1)
5 out of 5
What a wonderful hotel in a wonderful part of Mexico.

Posted by , from Australia on 22 Nov. 2018

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Comment from Hotel Management

25 Nov. 2018 by Chief Concierge Hilton

Dear Jennifer, On behalf of Hilton Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

About the Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Location Av. Constituyentes No. 2, Playa del Carmen, QROO 77780

All-inclusive Details

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • On-site live performances included
  • Snorkelling included

Property Features

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a steam room, and a fitness center. Free valet parking is available. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated was completed in December 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 513 guestrooms or units
  • 4 levels
  • 4 buildings
  • 8 dining venues
  • 7 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private hot tub
  • Private balcony
  • Sitting area
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Rincón Mexicano - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kalamata - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Policies

Student groups on spring break are not allowed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: MXN 1.65 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Playa Carmen
  • Playa Carmen All Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl
  • Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen All-Inclusive Adult Resort
  • Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
  • Hilton Playa Carmen All-Inclusive Adult
  • Hilton Playa Del Carmen An Adults Only All Inclusive
  • The Royal Del Carmen Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.