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Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Creator video - submitted by Lara Espin
Terrace/patio
Balcony view
5 bars/lounges, 3 poolside bars, swim-up bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
The current price is AU$405
includes taxes & fees
27 Sept - 28 Sept

Explore the area

View map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(60 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed - twin
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(47 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed - twin
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed - twin
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed - twin
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed - twin
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed - twin
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Sofa bed - twin
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Premium bedding, down duvets, pillow-top beds, free minibar

Suite, 1 King Bed, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Accessible, Garden View

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Accessible, Garden View

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow-top bed
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive . You'll be within steps of Playa del Carmen Main Beach and within a short 5-minute stroll of Quinta Avenida. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Innan can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Pelicanos, serves Fusion cuisine and is open for lunch and dinner. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and outdoor tennis court. 6781 square feet (630 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free valet parking, along with the convenience of car rentals on site. .Places within a short walk of this 4.5-property class Downtown Playa del Carmen property include Mamitas Beach and Playa del Carmen Maritime Terminal is within 20 minutes.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Xcaret Eco Theme Park - 12 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk
  • ‪Los Aguachiles - ‬2 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive , you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 524 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq. m of conference space
  • Built in 2005
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

What is the cancellation policy at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on 27 Sept 2025 start from AU$405.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is a short 5-minute walk from Playa del Carmen Main Beach. Fun beach activities include parasailing and swimming. You can also find boat tours.

Is there a spa on site at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, Innan is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive features 3 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, hydromassage showerheads and pillowtop beds.

What makes Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive .

Is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive family-friendly?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, only service animals are allowed.

Reviews

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 972 out of 1470 reviews
Rating 8 - Good. 263 out of 1470 reviews
Rating 6 - Okay. 122 out of 1470 reviews
Rating 4 - Poor. 69 out of 1470 reviews
Rating 2 - Terrible. 44 out of 1470 reviews

Reviews

10/10 Excellent

Danny Otero, Vega Baja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here last year when it was a Hilton and had an incredible time and wanted to come back. I was a little nervous about the last minute change in ownership. However, the service was amazing. Everyone was so friendly and helpful. Any little issue that arose we super quick to be fixed. We had an amazing trip and will be back for sure.
Stayed 4 nights in Jun 2025

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed about 10 days after the transfer from Hilton to Hyatt. That experience was not great. However, after we got to the resort, it was wonderful. The rooms were beautiful, and the staff was absolutely amazing. We went as a group of four as a girls trip. There was always something to do at night and the food was good.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sonia N

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Carnivore Dinner was a delicious and beautiful experience on the rooftop with great entertainment. We did pay extra $100 per person but was my favorite dinner.
Stayed 4 nights in May 2025

10/10 Excellent

Zaakirah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! The dining options were great for resort food. Our favourite was the fresh tropical fruit every morning at the buffet, taco bar for lunch, and the cafe (had greaf iced lattes and desserts). The foam party was a lot of fun and the pool entertainment team works hard to make sure everyone enjoys their time. The beach was experiencing sargassum, which we expected but we made the most of our time by spending it at the main pool. Staff was very accommodating to our dietary restrictions and food allergies. Staff was also very understanding and flexible in allowing us to use the resort facilities after we checked out since our flight was in the evening. This reduced so much stress of trying to figure out what to do for several hours before leaving for the airport. The only issue we had was with the jacuzzi in our room. The jets, once turned on, sprayed out black residue. It was not pleasant and we were a bit disappointed since we wanted to use it. But this did not impact our overall experience. Thank you to all the staff. We hope to visit again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elicia Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was amazing all the way around.
Stayed 6 nights in May 2025

4/10 Poor

Paula

Travelled with family
Disliked: Staff & service, amenities
The food was not good. Some staff were rude. Smelled like rotten fish. Would not recommend coming to this hotel. Did not enjoy vacation at all.
Stayed 4 nights in Jun 2025

6/10 Okay

Tommy Eugene Manus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The resorts rooms were excellent but the resort entertainment was a no-go. DJ at the pool ends super early and the resort food was okay hut not great. Now the consumer service was outstanding.
Stayed 3 nights in Jun 2025

8/10 Good

Hsiao-Chen

Travelled with family
Liked: Amenities
Good service and food
Stayed 7 nights in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the activities offered. I would only say there may need to be more time options as classes filled quickly
Stayed 5 nights in Jun 2025

10/10 Excellent

Amy

Stayed 5 nights in Jun 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was absolutely amazing, the staff went above and beyond and the food was perfect at every restaurant. Our favorite place to eat was Spice. The location is ideal as well as we were able to go walking each night down 5th Ave and other parts of downtown plays.
Stayed 5 nights in Jun 2025

6/10 Okay

Hugo A Rios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Ronald Sterling

Liked: Cleanliness, amenities, property conditions & facilities
The servers were excellent. Demetrio, Miguel and Lucas in Spice restaurant were an amazing team, photos below.
Stayed 3 nights in Jun 2025

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good food and amazing friendly staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Matthew Alexander, RAMONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had a great time. Would definitely do it again
Stayed 4 nights in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, and had a lot of great conversations in Spanish and English. Had excellent meals at several of the restaurants including Pelicanos, Rincon, Asiana, and Chefs Table. Adriano the butler was awesome and took care of me as a solo traveler.
Stayed 6 nights in Jun 2025

8/10 Good

Garland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property and wonderful staff all around, only downside was the seaweed. Wish I had known ahead of time that the beach and ocean were pretty much inaccessible due to the amount of seaweed. The pool was plenty large enough for us to relax by it however.
Stayed 5 nights in Jun 2025

10/10 Excellent

Walter, Norridge

Liked: Cleanliness, amenities, property conditions & facilities
Nice ambient , excellent service, different food
Stayed 3 nights in Jun 2025

10/10 Excellent

LYNZEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

JUAN C, Elgin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just a block away from 5th Ave. Great service, very friendly. I loved the Mejorado bar, the bartenders are great. The negative, it's hard to find chairs, I was constantly asked if I wanted to rent a cabana. The entertainment can be better, they tend to play music a little low and play the same boring music. This is an adult resort, so it should act like one by being more lively at the pool and lobby at night. They seem to want to please certain older demographic.
Stayed 5 nights in Jun 2025

10/10 Excellent

Loni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this property for 1 week and LOVED it. There are areas that can be noisy during the night due to nightly live entertainment. We inquired about a quieter room- which during that time they were understanding and gave us a new room. This hotel is very accommodating. Food is AWESOME. We also loved the entertainment. There is always something to do! The location of the hotel is unbeatable, right near 5th. Lastly, this hotel has an impeccable spa! We got the most heavenly massages! Thanks for making our honeymoon so memorable !!
Stayed 7 nights in Jun 2025

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
No kids
Stayed 5 nights in Jun 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Jun 2025