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Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Where to?

Dates

August 2025

September 2025

On the beach, white sand, sun-loungers, beach towels

Minibar, in-room safe, blackout curtains, iron/ironing board

6 restaurants, breakfast, dinner served; Italian cuisine

Overview
Rooms
Location
Policies

Popular amenities

Hot tub
Breakfast included
Bar
Room service

includes taxes & fees

21 Aug - 22 Aug

Explore the area

Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Playacar Golf Club
‪8 min walk‬
Playacar Beach
‪10 min walk‬
Xcaret Eco Theme Park
‪9 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite (C)

Exceptional

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

47 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, Jetted Tub (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Separate bath and shower

47 sq m
Sleeps 4
1 King Bed

Junior Suite (Superior (U))

Very good

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

47 sq m
Sleeps 3
1 King Bed

Suite (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Separate bath and shower

47 sq m
Sleeps 3
1 King Bed

Suite, Jetted Tub (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

47 sq m
Sleeps 3
1 King Bed

Suite (U)

Exceptional

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

47 sq m
Sleeps 2
1 King Bed

Junior Suite (Superior (L))

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (L)

Exceptional

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Separate bath and shower

47 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

Excellent

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

47 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite, Jetted Tub (U)

Exceptional

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

47 sq m
Sleeps 2
1 King Bed

Suite, Jetted Tub (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Separate bath and shower

47 sq m
Sleeps 2
1 King Bed

Junior Suite (U)

Excellent

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Separate bath and shower

47 sq m
Sleeps 2
2 Double Beds

Suite, Jetted Tub (B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

47 sq m
1 bedroom
Sleeps 2
2 Double Beds

Junior Suite (Superior (E))

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite (Superior | B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite, Garden View (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Separate bath and shower

39 sq m
Sleeps 4
1 Double Bed

Junior Suite (Superior, B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Separate bath and shower

39 sq m
Sleeps 4
1 Double Bed

Junior Suite (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

39 sq m
1 bedroom
Sleeps 4
1 Double Bed

Junior Suite (C)

Exceptional

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Separate bath and shower

39 sq m
Sleeps 4
1 Double Bed

Suite Junior with Garden View

39 sq m
Sleeps 4

Suite Junior

39 sq m
Sleeps 4

Suite Junior

Exceptional

39 sq m
Sleeps 4

Suite Deluxe

47 sq m
Sleeps 3

Room Superior

39 sq m
Sleeps 4

Suite Deluxe

47 sq m
Sleeps 3

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Palace Mexico - All Inclusive. You'll be 2.8 km (1.8 mi) from Playa del Carmen Main Beach and 2.5 km (1.6 mi) from Quinta Avenida. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova can include beachside massages along with access to the steam room. The buffet restaurant, Don Julian, is open for breakfast and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Playacar property include Playacar Beach and Playacar Golf Club.

What's nearby

Playacar Golf Club - 8 min walk - 0.7 km
Playacar Beach - 10 min walk - 0.8 km
Quinta Avenida - 4 min drive - 3.2 km
Playa del Carmen Main Beach - 5 min drive - 3.9 km
Xcaret Eco Theme Park - 9 min drive - 8.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive

Restaurants

‪Rosa Roja - ‬1 min walk
‪RIU Yucatan - ‬4 min walk
‪Occidental Allegro - ‬7 min walk
‪Wyndham Pool Bar - ‬5 min walk
‪Miyagi - ‬3 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

1 building

434 guestrooms or units

3 levels

6 dining venues

4 bars or lounges

Buffet breakfast (free)

Kid's club (free)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Car service

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Coffee shop

1 conference room

Bar by the pool

Swim-up bar

Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Languages

English, French, German, Italian, Spanish

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

18 Aug - 19 Aug

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Free uncovered self parking on site

Food and drink

Free buffet breakfast available daily 7 AM to 10:30 AM
4 bars/lounges
6 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar

Restaurants on site

Don Julian
Krystal
La Bodega
La Dolce Vita
Miyagi

Things to do

4 outdoor pools
Bicycle storage
Bicycles
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Personal motorised watercraft
Playground
Sailing
Sauna
Shopping
Snorkelling
Surfing/bodyboarding
Tennis
TV in common areas
Volleyball
Windsurfing

Family friendly

4 outdoor pools
Children's pool
Free children's club
Laundry facilities
Living room
Playground

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station
Meeting room

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

Spa open daily
Spa treatment rooms
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
100% renewable energy
3 floors
Art Deco architecture
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Living room
Phone
Recycling
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Riu Palace

Riu Palace All Inclusive

Riu Palace Mexico

Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive Playa del Carmen

Riu Mexico

Riu Palace Mexico Hotel

Riu Palace Mexico Playa Del Carmen

Riu Palace Playa Del Carmen

Riu Playa Del Carmen

Rui Palace Mexico

Mexico Palace Riu

Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

Riu Mexico Inclusive inclusiv

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Palace Mexico - All Inclusive?

As of 4 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Mexico - All Inclusive on 22 Aug 2025 start from AU$423.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive is a short 8-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Hotel Riu Palace Mexico - All Inclusive?

Yep, Renova is available for guests. You'll enjoy services like beachside massages.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive features 4 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Mexico - All Inclusive a romantic place to stay?

1 hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Palace Mexico - All Inclusive.

Is Hotel Riu Palace Mexico - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hotel Riu Palace Mexico - All Inclusive is a hit with families.

Does Hotel Riu Palace Mexico - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Mexico - All Inclusive?

No, Hotel Riu Palace Mexico - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Mexico - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Mexico - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Mexico - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Gorjana

Travelled with family

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendy staff Great lobby bar Access to all specialty restaurants without making reservations

Stayed 7 nights in Apr 2025

10/10 Excellent

Daniela

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Apr 2025

10/10 Excellent

Adisa

Travelled with family

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great.All employees are very helpfull and friendly. Food choices and entertainment are great.I would highly recomend this resort.

Stayed 5 nights in Apr 2025

10/10 Excellent

Mildred J, Bronx

20 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Apr 2025

8/10 Good

Teah

20 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Apr 2025

6/10 Okay

Maricruz

Travelled with family

18 Apr 2025

Disliked: Amenities

Rooms were old and dusty

Stayed 3 nights in Apr 2025

10/10 Excellent

Benny I

Travelled with family

16 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing!

Stayed 5 nights in Apr 2025

10/10 Excellent

Joseph

16 Apr 2025

Stayed 9 nights in Apr 2025

10/10 Excellent

Carlos

Travelled with family and small children

14 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best all inclusive I've been with my family, by far.

Stayed 5 nights in Mar 2025

10/10 Excellent

Khiem

13 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

Nice property

Stayed 5 nights in Apr 2025

10/10 Excellent

Leonda

Travelled with partner

13 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful and welcoming❤️

Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

13 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Apr 2025

10/10 Excellent

desmond, Bronx

Travelled with group

12 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice relaxing place Will tell friends to try it

Stayed 5 nights in Apr 2025

10/10 Excellent

Jennifer

11 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

Christopher

Travelled with partner

9 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff and resort were both wonderful, had an amazing time!

Stayed 6 nights in Mar 2025

10/10 Excellent

Alfredo

9 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Leshanea

Travelled with family and small children, Travelled with group

9 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Dining options were so on point, and the hours for some of the snack, dessert and drink options were great.. lobby area was very clean and entertainment was so nice and wide opened promenade area — overall a great place to stay

Stayed 3 nights in Apr 2025

6/10 Okay

Jenna

Travelled with family, Travelled with family and small children

4 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property. Staff was not as friendly as I was have experienced at previous hotels. Getting a drink was difficult as I was expecting more servers at the beach and pool. Food was mediocre. Shows were okay. Overall I would not return based on the staff. Usually you find one cool bartender on these trips who makes it special- not one staff member stood out. We had a big group staying at tequila across the street and they we were at the palace. Staff wouldn’t allow us to eat one dinner with the whole group.

Stayed 5 nights in Mar 2025

10/10 Excellent

Jorge

Travelled with family

2 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel with an excellent service, foods , drinks, and great and safe environment. Definitely recommend to friends and family

Stayed 4 nights in Mar 2025

4/10 Poor

Vitalii

Travelled with family, Travelled with family and small children

1 Apr 2025

Liked: Staff & service

Disliked: Cleanliness

This is the third time our families have stayed at this hotel. The first two times were in 2021 and 2023. And I want to say it was amazing. Everything was great, food, staff, service!! This time when we arrived, we were refused check-in due to a mistake in the booking company. We were not allowed to enter the room (although we booked and paid for two rooms!) In addition, we were humiliated and given a pass to the restaurant instead of bracelets to eat ... again, I repeat, we had fully paid for two rooms. We had to sit in the lobby for 4 hours with four small children, including a baby, and with my parents who are in poor health. We had to pay almost $ 1500 extra on the spot at the hotel so that they would check us in. Besides that I want to say that the staff has changed and was not as friendly as last time, when I asked what happened, they said that the director had changed... The food was normal, but not as tasty and varied as last time. The room itself I would say is in a deplorable state..., definitely requiring repairs and major cleaning. The jacuzzi did not work, a lot was broken. The only thing I want to note is the work of the maids and waiters. They really work hard there and deserve respect!! And otherwise, disappointment. Next time we will not choose this hotel for a vacation.

Stayed 7 nights in Mar 2025

10/10 Excellent

Andres H

Travelled with family

1 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente servicio al Cliente, limpieza y muy buena comida!!!!

Stayed 6 nights in Mar 2025

10/10 Excellent

Krassi

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

8/10 Good

Samuel

Travelled with family, Travelled with family and small children

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean

Stayed 6 nights in Mar 2025

10/10 Excellent

Kimberly

30 Mar 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Mar 2025

10/10 Excellent

Juan C

Travelled with family

29 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place beautiful area and great service and entertainment! Food is amazing as well!

Stayed 5 nights in Mar 2025

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Hotel Riu Palace Mexico - All Inclusive

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Suite (L)

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Junior Suite (M)

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Suite (B2C-US)

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Suite, Jetted Tub (U)

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Suite, Jetted Tub (B2C-US)

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Junior Suite (U)

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Junior Suite (E)

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Suite (B2C-CA)

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Suite, Jetted Tub (B2C-CA)

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Junior Suite (Superior (E))

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Junior Suite (B2C-CA)

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Junior Suite (Superior | B2C-CA)

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View all photos for Junior Suite, Garden View (M)

Junior Suite, Garden View (M)

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Junior Suite (B2C-US)

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Junior Suite (Superior, B2C-US)

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View all photos for Junior Suite (L)

Junior Suite (L)

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View all photos for Junior Suite (Superior | C)

Junior Suite (Superior | C)

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