Hotel Riu Palace Mexico - All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
4 bars/lounges, swim-up bar, poolside bar
Reception
Jetted tub
1 bedroom, minibar, in-room safe, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Bar
  • Room service

Explore the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪10 min walk‬
  • Xcaret Eco Theme Park
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Bathrobes
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior (U))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Jetted bath
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Jetted bath
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior (L))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Bathrobes
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Jetted bath
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

Suite, Jetted Tub (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Jetted bath
  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

Junior Suite (Superior (E))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior | B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Junior Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Deluxe

  • Sleeps 3
  • 2 Double Beds

Room Superior

  • Sleeps 4
  • 2 Double Beds

Suite Deluxe

  • Sleeps 3
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Palace Mexico - All Inclusive. You'll be 2.5 km (1.6 mi) from Quinta Avenida and 2.8 km (1.8 mi) from Playa del Carmen Main Beach. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova can include beachside massages along with access to the steam room. The buffet restaurant, Don Julian, is open for breakfast and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Playacar property include Xplor Theme Park and Playacar Beach.

What's nearby

  • Playacar Golf Club - 8 min walk - 0.7 km
  • Playacar Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
  • Quinta Avenida - 6 min drive - 2.9 km
  • Xcaret Eco Theme Park - 11 min drive - 7.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Wyndham Pool Bar - ‬5 min walk
  • ‪Miyagi - ‬3 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive is a short 8-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Hotel Riu Palace Mexico - All Inclusive?

Yep, Renova is available for guests. You'll enjoy services like beachside massages.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive features 4 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Mexico - All Inclusive a romantic place to stay?

1 hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Palace Mexico - All Inclusive.

Is Hotel Riu Palace Mexico - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hotel Riu Palace Mexico - All Inclusive is a hit with families.

Does Hotel Riu Palace Mexico - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Mexico - All Inclusive?

No, Hotel Riu Palace Mexico - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Mexico - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Mexico - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1002 reviews
Rating 8 - Good. 207 out of 1002 reviews
Rating 6 - Okay. 94 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great beach. Fun entertainment. Loved Alex, the fitness instructor. Rooms need serious updating.
Stayed 5 nights in Mar 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the resort with my 4 children. Clean, well maintained and well staffed resort with a lot of different things to do for all age groups. The beach was beautiful with plenty of chairs, no seaweed or rocks. Servers at the buffet were amazing, friendly, courteous and efficient. Big shoutout to Abraham, who was our server every day at lunch and was simply the best. Great resort, we will definitely be back
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. It is very beautiful and fun. I also love the beach there and you can see the ocean from the property. The location of the hotel is great. I will definitely will be coming back.
Stayed 3 nights in Mar 2025

10/10 Excellent

kim D, palmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Dmitriy

Stayed 6 nights in Feb 2025

8/10 Good

Peter A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Hotel Riu Palace Mexico and had a great experience overall. The service was excellent, with friendly and attentive staff ensuring a smooth and enjoyable stay. The food was above average, offering a good variety of options, though some dishes stood out more than others. The hotel property itself was clean, well-maintained, and generally quiet, making it a relaxing place to unwind. Evening entertainment was enjoyable most nights, providing a nice mix of performances. While the rooms were a bit dated, the hotel quickly addressed our concern about the original room's location by offering a complimentary upgrade, which was a nice touch. This level of service truly made a difference in our overall experience. One downside was the specialty restaurants, which didn’t seem to be the best compared to other Riu properties we’ve visited. They were generally empty, which made us question the overall dining experience in those venues. The biggest disappointment was the steak restaurant, where the crab cakes were chewy, the ribs were tough and oddly prepared, and unfortunately, no one in our group enjoyed their steaks. Overall, we would recommend Hotel Riu Palace Mexico for its excellent service, cleanliness, and relaxing atmosphere, but we were underwhelmed by the specialty dining, particularly the steakhouse.
Stayed 5 nights in Feb 2025

8/10 Good

Natalya

Stayed 6 nights in Feb 2025

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property excellent but shuttle bus from airport was never there I had to pay $130.00 to get to the hotel I will need Reimbursement some how or will try different apps
Stayed 4 nights in Feb 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time here at Rui Mexico. It was just as good as the first time! From the staff to the cleanliness!! We will be back!
Stayed 8 nights in Feb 2025

8/10 Good

Yelena Yuryevna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went end of Feb and it was such good weather the beach is so big and clean and so many spots to lay. The food was good, coffee etc lots of options. The only complaint is the doors in the hotel rooms have paint coming off and it doesn’t looks very appealing to the eyes but I can’t complain about anything else so it’s pretty minor
Stayed 6 nights in Feb 2025

6/10 Okay

Ravil

Stayed 7 nights in Feb 2025

8/10 Good

David Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd ime at this location....nice facilities, good pool area, phenomenal beach area and a very nice staff. Food this time was pretty good but not great but overall a very good place to stay and would highly recommend.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ana Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and very enjoyable.
Stayed 5 nights in Feb 2025

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and secure. Friendly staff. Great food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Carolyn Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff does a great job. Lots of fun games. There were kids shows and adult fun too. Lots of photo props with the entertainment staff during special events. The beach is beautiful. Restaurants were good and a wide variety for everyone.
Stayed 7 nights in Feb 2025

8/10 Good

Assaad, Minneapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs a face lift too worn out bathroom was too small and not comfortable Food overall and Dining was average
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric, Mount Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Ilya, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect. Only one big discomfort for us is the absence of the umbrella beach.
Stayed 8 nights in Jan 2025

10/10 Excellent

Jayme JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Michael

Stayed 4 nights in Jan 2025

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Zlata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 7 nights in Jan 2025

10/10 Excellent

shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation spot with great beach, service, and food. If I’m being picky the only -1 is the bed needs updating. Otherwise it’s a fantastic property!
Stayed 7 nights in Jan 2025

6/10 Okay

Jans Dale

Travelled with family
Liked: Cleanliness, staff & service
Room was noisy, hard to sleep until midnight. Food was was average, not much taste. Small things like salt/pepper, no maple syrup. Deserts taste like whip cream, not much flavor there either. Nothing to do when it did rain. Pool tables, darts or something like that would help. Entertainment in evening was limited. Place was very clean, staff was nice and very helpful. I might return but there are a lot of other places to choose from for the same money. We stayed 10 days.
Stayed 9 nights in Jan 2025

10/10 Excellent

Brent

Stayed 11 nights in Jan 2025