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Hotel Riu Palace Mexico - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪10 min walk‬

Room options

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior with Garden View

  • Garden view
  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Superior

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior

  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3
  • Free Wi-Fi

Junior Suite (M)

8.8 out of 10
Excellent
(8 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (B2C-US)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Junior Suite (Superior, B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

Suite (B2C-US)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Jetted Tub (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite (Superior | B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Suite (B2C-CA)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Suite, Jetted Tub (B2C-CA)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

Junior Suite, Garden View (U)

  • Sleeps 3
  • 3 King Beds
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (C)

  • Sleeps 3
  • 3 King Beds
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club | Swim Up | B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Suite (Swim Up | B2C-US)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-CA | Elite Club)

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite (Elite Club | Swim Up | B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Junior Suite (U)

8.6 out of 10
Excellent
(89 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Palace Mexico - All Inclusive. You'll be 3 km (1.8 mi) from Playa del Carmen Main Beach and 2.6 km (1.6 mi) from Quinta Avenida. Highlights at this beachfront property include 9 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Renova can include massages along with access to the steam room. The buffet restaurant, Don Julian, is open for breakfast and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Playacar property include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 10 min walk - 0.8 km
  • Mayan Ruins of Playacar - 14 min walk - 1.2 km
  • Quinta Avenida - 5 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪rosa roja - ‬2 min walk
  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪pepe’s food tequila - ‬18 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests 5 outdoor swimming pools and a health club. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Spa services, multilingual staff, and gift shops/newsstands are also featured at Hotel Riu Palace Mexico - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Mexico - All Inclusive was completed in May 2026.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Julian
  • Krystal
  • La Dolce Vita
  • Miyagi

Things to do

  • 5 outdoor pools
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - May 2026
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from 4 May 2026 to 19 September 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace

Riu Palace All Inclusive

Riu Palace Mexico

Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive Playa del Carmen

Riu Mexico

Riu Palace Mexico Hotel

Riu Palace Mexico Playa Del Carmen

Riu Palace Playa Del Carmen

Riu Playa Del Carmen

Rui Palace Mexico

Mexico Palace Riu

Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

Riu Mexico Inclusive inclusiv

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Mexico - All Inclusive?

Yep, Hotel Riu Palace Mexico - All Inclusive is a short 9-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Hotel Riu Palace Mexico - All Inclusive?

Yep, Renova is available for guests. You'll enjoy services like massages.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The property will be renovating one of the swimming pools from May 4 2026 until September 19 2026 (completion date subject to change).

What luxury perks are available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Mexico - All Inclusive a romantic place to stay?

24-hour room service, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Mexico - All Inclusive.

Does Hotel Riu Palace Mexico - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Mexico - All Inclusive?

No, Hotel Riu Palace Mexico - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Mexico - All Inclusive?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from May 4 2026 until September 19 2026 (completion date subject to change).

What time are check-in & check-out at Hotel Riu Palace Mexico - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1000 reviews
Rating 8 - Good. 194 out of 1000 reviews
Rating 6 - Okay. 82 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel Salazar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lil dated inside the rooms, and some interesting colors like purple everywhere
Stayed 3 nights in Feb 2026

10/10 Excellent

Kelly Sue

Stayed 7 nights in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
A little out dated. Food was great staff was great
Stayed 7 nights in Jan 2026

8/10 Good

Michelle

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
Stayed 7 nights in Jan 2026

10/10 Excellent

Marsha

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the resortamazing !! It was a birthday trip and I have never had such an amazing birthday from singing to decorating my room and the attention to detail was excellent! The steakhouse was our favorite steak lobster and shrimp. Also some our group went fishing and they cooked our catch at the steakhouse restaurant on property and it was superb ! The doorman Francisco was or favorite employee there however they were so many awesome employees!
Stayed 7 nights in Jan 2026

10/10 Excellent

Randi

Stayed 4 nights in Jan 2026

10/10 Excellent

Myung Soo

I only go to Riu on vacation for a reason -
Stayed 5 nights in Jan 2026

8/10 Good

GEORGE

Liked: Cleanliness, amenities, property conditions & facilities
All staff was courteous and helpful. The beach is beautiful Rooms could use a little freshening up but were clean Food was good, not great. Buffet was the best option.
Stayed 5 nights in Jan 2026

10/10 Excellent

Scott

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love everything about this hotel! Our third stay, and will be back again!
Stayed 7 nights in Jan 2026

10/10 Excellent

Rimma

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 10 nights in Jan 2026

6/10 Okay

Joseph

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
We booked a king size bed with reservations well in advance and we got a room with 2twin size beds pushed together. Who sleeps in the crack? Looks like the strike plate on the door was recently replaced and had to be adjusted a bit because part of the wood on the door trim was broken and missing.. obviously this room was broken into to and the hotel was too cheap to replace the door and surrounding trim. Made us feel all warm and cozy for our 7 night stay. Locking the deadbolt was tricky and we had to lift and move the door to one side to get it to lock. Hotel was full and no changes could be made. The toilet area was separate and smaller than bathroom on a plane. Even my wife who is petite almost hit her knees on the door while sitting on the toilet. It’s that small and tight.. and everything is old. Rooms very outdated. Opening and closing patio door is also a treat.. screen ripped and door is warped. We will not stay there again. Staff was friendly and food was good. Beach was nice. Otherwise this would be 1 star rating at best.
Stayed 7 nights in Jan 2026

8/10 Good

Blair

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms could use a little TLC, food could be elevated. Staff and service was great.
Stayed 5 nights in Jan 2026

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Riu Palace Mexico was truly exceptional, and the biggest reason was the outstanding staff and customer service throughout the resort. From the moment we arrived, every team member was welcoming, attentive, and genuinely kind. The front desk staff made check-in smooth and stress-free, always ready to help with a smile. Housekeeping was impeccable—our room was spotless every day, and small thoughtful touches made us feel truly cared for. The restaurant and bar staff deserve special recognition. They were professional, friendly, and consistently went above and beyond to ensure we were comfortable and satisfied. Whether it was remembering our preferences, offering recommendations, or simply making us feel valued, their dedication truly stood out. What impressed us most was how authentic and personal the service felt. The staff didn’t just do their jobs—they made us feel like guests, not just tourists. That level of hospitality is rare and made our stay memorable. Riu Palace Mexico is a beautiful resort, but it’s the people who make it exceptional. We would absolutely return and highly recommend this resort to anyone looking for excellent service and a genuinely welcoming experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time
Stayed 6 nights in Jan 2026

10/10 Excellent

Maria, Mission Hills

Liked: Cleanliness
Stayed 5 nights in Jan 2026

2/10 Terrible

Aleksandr

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very Disappointing Stay We stayed at Riu Palace Mexico, Playa del Carmen, expecting a 5-star all-inclusive experience, but it was extremely disappointing. Our first room was dirty and poorly maintained — broken bathroom, heavy dust everywhere, and very old, worn furniture. We immediately requested a room change. Even after we paid extra for an upgraded room, we were told we still had to wait 24 hours before being moved. When we were finally placed in the upgraded room the next day, the situation became even worse. That evening, after returning from dinner and turning on the lights, around 20 cockroaches ran across the room. It was absolutely disgusting. I am attaching photos and videos as proof. I tried calling the service desk multiple times that night, but no one answered. The next morning, management again told us to wait another 24 hours, which we refused. After several hours, we were moved to a different room. By then, three of our six vacation days were lost. The front desk staff and management were unhelpful and dismissive. When we asked for compensation, they offered a free massage, which did not address the seriousness of the issue. RIU corporate referred us to Expedia, since we booked through them, and we are still waiting for a response. The food was mediocre and mostly tasteless, including the Christmas Eve dinner. The beach was nice, but there was no beach service, towels were old and limited to one per person.
Stayed 7 nights in Dec 2025

10/10 Excellent

Theresa

Stayed 7 nights in Jan 2026

8/10 Good

Roza

Travelled with group
Liked: Cleanliness, amenities
Excellent wide clean beach, lots of shade, water was excellent! Food was great! New year celebration was perfect!
Stayed 7 nights in Dec 2025

10/10 Excellent

Benjamin

Stayed 3 nights in Dec 2025

10/10 Excellent

Margarita, Eagan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean grounds, restaurants, perfect beach
Stayed 7 nights in Dec 2025

10/10 Excellent

Kelly

Stayed 7 nights in Dec 2025

10/10 Excellent

Skender

Stayed 4 nights in Dec 2025

10/10 Excellent

Serguei

Stayed 7 nights in Nov 2025

10/10 Excellent

FE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay in Riu and definitely want to go back again. There is so many lounger by the beach and pools that you won’t get up early to reserve a spot.
Stayed 9 nights in Dec 2025