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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with 2 outdoor pools

Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Property video
Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view
Garden
20 restaurants, breakfast, lunch, dinner served; Italian cuisine

Popular amenities

Explore the area

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    ‪16 min walk‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Maroma Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(15 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Ceiling fan
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished patio
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Ceiling fan
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Ceiling fan
Blackout curtains
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down duvets, free minibar

Last room available

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
Down duvet
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Pool Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Ceiling fan
Blackout curtains
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
Down duvet
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite with Pool View

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Suite with Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

Suite with Pool View

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Villa with Pool View

Frette Italian sheets, premium bedding, down duvets, free minibar

Villa with Pool View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at JOIA Paraíso by Iberostar - Adults Only - All Inclusive. You'll be 2.2 km (1.3 mi) from Playa Paraiso Golf Course and 6.8 km (4.2 mi) from Maroma Beach. Highlights at this all-inclusive resort include 20 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and Ayurvedic treatments. The restaurant, Venecia, serves Italian cuisine and is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and indoor swimming pool. Additionally, you'll find a casino, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 5-property class Playa del Carmen resort include Puerto Morelos Beach and Ojo de Agua Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.8 km
  • Maroma Beach - 11 min drive - 5.7 km
  • Tres Rios Ecopark - 16 min drive - 12.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Snake Bar At Iberostar Maya - ‬6 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬14 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 20 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room and a garden. Free self parking and valet parking are available.

This 5-star Playa del Carmen resort is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 6 bars or lounges
  • 37835 sq ft of conference space
  • 3515.00 sq. m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sensations has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 25 slot machines
  • 4 gaming tables
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Casino
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

What is the cancellation policy at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Paraíso by Iberostar - Adults Only - All Inclusive is a short 14-minute walk from Paradise Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Frette Italian sheets, Private jetted baths and 24-hour room service.

What makes JOIA Paraíso by Iberostar - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at JOIA Paraíso by Iberostar - Adults Only - All Inclusive.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive family-friendly?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive serve breakfast?

Sure does, free buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, they've got a beach bar and 20 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has an 18-hole golf course. A golf driving range, golf lessons, golf carts and a clubhouse are also available.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1003 reviews
Rating 8 - Good. 144 out of 1003 reviews
Rating 6 - Okay. 56 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 14 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ralph De Palma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they forgot my upgrade but it was very nice hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael, Menifee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an excellent getaway. From the service, accommodations to the friendliness of staff. The buffet was the best place to eat with lots of different varieties to eat every day.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jeffrey LeeAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JOIA Paraiso was just what we needed. Relaxing, quiet, clean and beautiful. We had an ocean front 2nd floor room with the butler service. Marianna and Gustavo were amazing. The made sure we had everything we needed. Spa service was outstanding. We will be back!
Stayed 4 nights in Apr 2025

8/10 Good

Ruaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay here. The pools, the property, and our rooms were clean. The staff are very friendly and nice. Two things that we were not thrilled about the drinking water and the dining options. They do not offer closed secure water bottles to drink, rather they recycle their own water and put it in glass bottles. That was the only option for drinking water (which tasted like tap water). We were there for our baby moon and I didn’t feel safe drinking the water at the property so we ended up going to a supermarket (30 minutes away) to get bottled water. The other thing we were not very happy about was the food option. The Mexican restaurant was closed for renovations for our whole stay. The Japanese and the steak house were good. However, the Italian was below average. The only option for breakfast and lunch was the buffet or room service.
Stayed 3 nights in Apr 2025

8/10 Good

Ismail, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! If you can, shooting for the villa with the private pool! I can speak highly enough about the staff, especially the butler service! I liked having fun service, but the orders were never right. Not even once. I'm glad it wasn't an extra charge though, or I would have been upset. The food overall was pretty much bland everywhere we went, but the hibachi was good. The amenities, the service and the entertainment staff, though, I can't rave enough about! I wish I could have stayed longer. 5 nights was not enough... it's so big, there's too much!
Stayed 5 nights in Mar 2025

8/10 Good

Linda, frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a few changes from our visit last year. buffet food is better, no more reservations for speciality restaurants except Japanese, some of the shows were in front of the lobby instead of the lobby garden area and they were better. For those interested there is a ramp to the beach that ends in a round wooden platform where a wheelchair can sit and there are chaise seating there as well. As always no towel cards. The butler's are very nice and attentive, without being overbearing, and get anything you request. All public areas are very clean as are all rest rooms. There is no plastic used at all and water is brought in refillable glass bottles, as are all toiletry items. A. nice addition is the star cafe coffee shop in the lobby for specialty or regular coffees and a snack. All in all a nice place to stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Dave

Travelled with family, Travelled with group
Liked: Amenities
Everything was excellent. Ricardo who is the Bell captain. Is incredible, along with the others that work with him. The only thing I’ve noticed in the last few years of going there is the house wine is not nearly as good and others have noticed as well.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Stayed 4 nights in Mar 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Nagy, Arvada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As much as I hate giving this Resort only 4 stars, but after going there for over 7 years, we noticed that the rooms is a little shabby here is the negatives 1- the shower water is controlled, which makes you take a longer shower, and having a rain shower is useless 2- The Hot Tubs by the quiet pool is ice cold, which was a major disappointment this year, not sure if they trying to save money, but it totally angered yes. The other Hot Tubs are always crowded and that area is very noisy. That was not very nice Iberostar 3- The lines to have Breakfast, Lunch and Dinner at the Buffet is absolutely ridiculous, one time we waited 20 minutes. They need to develop a better system Because of the above we are considering other options next year. The staff is wonderful, no complains in this area
Stayed 4 nights in Mar 2025

10/10 Excellent

Joshua

Liked: Property conditions & facilities
Best trip EVER
Stayed 5 nights in Mar 2025

8/10 Good

Bernhard Zacharias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay just wish the food was a little better.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, service and incredible food!
Stayed 8 nights in Feb 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, but a bit over the top. Too flashy and overwhelming. Food was good, and the beach beautiful. Breakfast was incredible in a lovely setting.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding and attentive service everywhere, delicious food, gorgeous property,
Stayed 4 nights in Feb 2025

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire experience was great.
Stayed 5 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5th trip, next one already booked!

We discovered this gem about 2 years ago and we continue to return (every time I have booked another resort, I have ended up cancelling and we go back to JOIA/Grand Paraiso, it’s a “sure thing”!) What makes us such big fans? -spectacular, over the top facilities and decor (beyond impressive lobby, marble everywhere, gorgeous finishings and fixtures, flowers, lush grounds…) -All restaurants are air conditioned, with a very high end atmosphere -exceptional food -top shelf liquor/masterfully prepared cocktails -friendly and welcoming staff that go above and beyond -we have not had problems getting into our desired restaurants -ample pool chairs with shade options, we have never had to get out early to “compete” for a spot (as is so often the case at other resorts) We previously were loyal guests at Excellence Playa Mujeres for over a decade (more than 20 trips) but JOIA has become our new “go to”. This resort is packed with repeat guests who have come to appreciate everything that makes this place so special. Looking forward to our return next month!
Stayed 6 nights in Jan 2025

10/10 Excellent

Jamel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , and nice upgrade facilities , clean beach and plenty of beach chairs, food could be a little better.
Stayed 9 nights in Dec 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality
Stayed 4 nights in Jan 2025