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Terrasse Hotel Playa del Carmen

3.5 star property
Art Deco hotel with rooftop terrace and spa services

Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Outdoor pool, pool loungers
Deluxe Double Room, 2 Double Beds | View from room
Outdoor pool, pool loungers
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Spa
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi
The current price is AU$86
includes taxes & fees
6 May - 7 May

Explore the area

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪13 min walk‬
  • Playa del Carmen Main Beach
    ‪13 min walk‬
  • Punta Esmeralda Beach
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • City view
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 17.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

Highlights

Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • City view
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

At Terrasse Hotel Playa del Carmen you'll be within a 20-minute stroll of Playa 88 and Punta Esmeralda Beach. Highlights at this Art Deco hotel include an outdoor swimming pool and in-room free WiFi. .A pampering day can include deep-tissue massages and Swedish massages. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and microwave in a common area. There's also the convenience of an airport shuttle. .With a stay at this 3.5-property class Luis Donaldo Colosio hotel, you'll be 4.1 km (2.5 mi) from Gran Coyote Golf and 4.7 km (3 mi) from Playa Xcalacoco.

What's nearby

  • Mamitas Beach - 11 min walk - 0.9 km
  • Quinta Avenida - 13 min walk - 1.1 km
  • Playa del Carmen Main Beach - 13 min walk - 1.2 km
  • Punta Esmeralda Beach - 19 min walk - 1.7 km
  • Gran Coyote Golf - 4 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬6 min walk
  • ‪Ojo de Agua - ‬7 min walk
  • ‪Crisol - ‬2 min walk
  • ‪Quadra Café - ‬4 min walk
  • ‪Tropical Tacos - ‬4 min walk

About this property

Terrasse Hotel Playa del Carmen

Art Deco hotel with rooftop terrace and spa services
As a guest of Terrasse Hotel Playa del Carmen, you'll find an outdoor pool, a rooftop terrace, and spa services. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Terrasse Hotel Playa del Carmen. A complete renovation of Terrasse Hotel Playa del Carmen was completed in December 2020.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen hotel.

  • 1 building
  • 22 guestrooms or units
  • 6 levels
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser
Terrasse Hotel Playa del Carmen offers 22 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terrasse Hotel Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Terrasse Hotel Playa del Carmen?

Terrasse Hotel Playa del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Terrasse Hotel Playa del Carmen?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Terrasse Hotel Playa del Carmen on 6 May 2025 start from AU$85.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Terrasse Hotel Playa del Carmen?

Yep, Terrasse Hotel Playa del Carmen is a short 13-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Terrasse Hotel Playa del Carmen?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Terrasse Hotel Playa del Carmen have a pool?

Terrasse Hotel Playa del Carmen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Terrasse Hotel Playa del Carmen a romantic place to stay?

Romance packages, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Terrasse Hotel Playa del Carmen.

Is there a free airport shuttle available at Terrasse Hotel Playa del Carmen?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Terrasse Hotel Playa del Carmen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Terrasse Hotel Playa del Carmen?

No, pets and service animals are not allowed.

Terrasse Hotel Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 166 reviews
Rating 8 - Good. 40 out of 166 reviews
Rating 6 - Okay. 14 out of 166 reviews
Rating 4 - Poor. 6 out of 166 reviews
Rating 2 - Terrible. 5 out of 166 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Connor, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Stayed 3 nights in Dec 2024

10/10 Excellent

Kaiwen

Liked: Cleanliness, property conditions & facilities
Great place!
Stayed 1 night in Nov 2024

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities

Pésimo

Fue la peor experiencia, muchísimo ruido de las personas que limpiaban la habitación desde antes de las 8 am en los pisos de arriba, se escuchaba como arrastraban todo, barrían, me cambiaron de habitación y lo mismo en la terraza, el internet pésimo, agua fría para bañarse, la plancha horrible no sirve, el aire acondicionado tampoco, cero puedes descansar
Stayed 2 nights in Oct 2024

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
Stayed 5 nights in Mar 2024

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024

6/10 Okay

Mohammed

Stayed 6 nights in Feb 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Stayed 4 nights in Feb 2024

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Property conditions & facilities
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Stayed 1 night in Feb 2024

10/10 Excellent

Misan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Hillary

Disliked: Cleanliness
Not what I’ve expected. What’s online isn’t the same in person.
Stayed 7 nights in Jan 2024

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
Stayed 7 nights in Jan 2024

4/10 Poor

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
Stayed 1 night in Jan 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
Stayed 9 nights in Jan 2024

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Stayed 1 night in Jan 2024

8/10 Good

Rendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good, cozy hotel

The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aldara, Taylorsville

Liked: Amenities, property conditions & facilities
Todo muy bien! El personal súper amable!
Stayed 1 night in Jan 2024

8/10 Good

Justin

Travelled with partner
Liked: Amenities
Great spot.
Stayed 1 night in Jan 2024

8/10 Good

Ariyon

Liked: Cleanliness, property conditions & facilities
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
Stayed 4 nights in Dec 2023

10/10 Excellent

francois

Stayed 4 nights in Dec 2023