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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Where to?

Dates

July 2025

August 2025

Relax by the serene turquoise pool surrounded by lush greenery and a natural rock formation.

Enjoy ocean views and a tropical ambiance in this serene room with two beds and a cozy table setting.

Enjoy a tranquil retreat with a pool overlooking a marina and beach area, surrounded by lush greenery and palm trees.

Surrounded by lush greenery and turquoise waters, this resort offers a swimming area with a pool and water slide.

Enjoy a romantic meal for two in this serene outdoor dining area overlooking a peaceful body of water.

Overview
Rooms
Location
Policies

Excellent

Popular amenities

includes taxes & fees

19 July - 20 July

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Xcaret Eco Theme Park
‪16 min walk‬
Xenses Park
‪17 min walk‬
Xplor Theme Park
‪3 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

58 sq m
Ocean view
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
Sleeps 4
1 King Bed

Suite, Ocean View

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

56 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite River

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

61 sq m
River view
Sleeps 4
2 Queen Beds

Junior Suite

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

126 sq m
Ocean view
Sleeps 4
1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite River Adults

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
River view
Sleeps 3
1 King Bed

Suite (River Jump)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

59 sq m
River view
Sleeps 4
2 Queen Beds

Suite (River Spa)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
River view
Sleeps 3
1 King Bed

Suite (Garden Spa)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
Sleeps 3
1 King Bed

Junior Suite (Spa)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

126 sq m
Sleeps 3
1 King Bed

Junior Suite Adults

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

126 sq m
Sea view
Sleeps 3
1 King Bed

Suite Garden

Excellent

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

53 sq m
Sleeps 4
2 Queen Beds

Suite, Oceanfront (Adults)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

53 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite with River View

River view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Superior with Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Luxury with Garden View

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior with River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium with Sea View

Sea view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Deluxe with Sea View

Sea view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Luxury with River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite with Garden View

Exceptional

Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite with Sea View

Sea view
Sleeps 4
1 Double Sofa Bed and 2 King Beds

Suite Junior with Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium with River View

River view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Standard with River View

River view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 20 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Other amenities include a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

Xcaret Eco Theme Park - 16 min walk - 1.4 km
Xenses Park - 17 min walk - 1.5 km
Xplor Theme Park - 3 min drive - 1.8 km
Ferry to Cozumel - 5 min drive - 2.2 km
Playacar Golf Club - 10 min drive - 9.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
‪Festival Grand Buffet - ‬9 min drive
‪Cafeteca - ‬7 min drive
‪The Buffete - ‬11 min walk
‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

1800 guestrooms or units

7 levels

10 buildings

20 dining venues

2 bars by the pool

2 swim-up bars

14 bars or lounges

2 coffee shops

Conference rooms

Built in 2017

Full breakfast (free)

Deli

Supervised kids' activities (surcharge)

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. This accommodation is furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

Private beach, white sand, beach towels, beach massages

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

11 Aug - 12 Aug

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 bars/lounges
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
20 restaurants
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

15 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Games
Hiking/biking trails
Indoor pool
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

15 outdoor pools
Arcade/game room
Children's pool
In-room sofa bed
Indoor pool
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

10 buildings
7 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Single sofa bed

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 12 July 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 19 July 2025 start from AU$1,759.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Take your pick from 15 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 15 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Shann

Travelled with family

12 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property and parks! Great staff and service. Lots of great dining options. Only area of improvement is the reservation process for return shuttle to the airport.

Stayed 4 nights in Apr 2025

10/10 Excellent

Ana

Travelled with partner

11 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo fué excelente, el stuff, las instalaciones, la comida, la amabilidad de todas las personas. Hermosa experiencia. 💓

Stayed 2 nights in Apr 2025

10/10 Excellent

Aide

Travelled with partner

9 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Once we arrived at the airport. There was someone there from the hotel waiting. The check in process was seemless. The staff there was super friendly. The place was amazing and has so many delicious food options. I will definitely be going back and I created so many great memories here

Stayed 5 nights in Jan 2025

10/10 Excellent

Karen

Travelled with family

9 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So awesome that all of the parks were included in the hotel stay! Actually wish we spent more days at the resort, relaxing, such a beautiful property!

Stayed 7 nights in Mar 2025

2/10 Terrible

ROBERTO

Travelled with family

9 Apr 2025

Disliked: Staff & service, property conditions & facilities

I was in Xcaret mexico , I heard all outside noise inside the room. Need more people to help to find the places in the hotel . It too big and you can be lost easily. Also you can’t eat in the pool. The phone cable charger need to be usb don’t have the new connection. The reservation restaurants like las Cuevas and teatro del rio don’t have availability. Also all the pool was to busy to many people. Also I was in terminal 3 and the transportation to the hotel no was there and anyone was there to give me any info I called to the hotel And they send me to terminal 4 when the bus must go to all the terminals. I was lost with all my family. Was my birthday and the hotel no send me at least a note. Thanks to lili she has a detail to me with other pool person.

Stayed 3 nights in Apr 2025

8/10 Good

Julia

Travelled with family and small children

6 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good Mexican food!

Stayed 3 nights in Mar 2025

8/10 Good

Julio

Travelled with family, Travelled with group

6 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall good experience with many activities if you visit the Xcaret parks. We might consider returning in the future. Here's the bad experience: We were a group of 18 guests. Pre-arrival communication (phone & email) was useless as our requests and bus reservations were not done (except for 1 dinner at XinGao restauran). We waited 50 mins for the bus CUN-Hotel. At hotel, check-in was a complete nightmare, plus our rooms were available until 4.30pm, so, regarding waiting times, we waited 50 minutes at CUN airport, then 1hr transportation to hotel, then 1hr for check-in, almost 3 hours wasted doing nothing but wait... Why Xcaret Group doesn't have an app where you can do your check-in (submit docs and credit card), and you get your bracelets during the bus transportation like major cruise lines or other resorts? One of our rooms (#1238) faced a wall, this is totally unacceptable for a room rate higher than US$800/night. This was our 8th visit to Xcaret Hotels, and 3rd time to Las Cuevas restaurant, and you simply don't get it right; the restaurant is very hot (even in April), service bringing the steaks is very slow, and the steaks leave much to be desired (dried and chewy); you really need to find another cuisine/concept for this place. At XinGao, the food was average and steak again overcooked (we were at the Teppanyaki tables). Also, service at Las Playas and Trajineras was very very slow, we are talking about over 1h30 each seating, to the point we would skip dessert.

Stayed 4 nights in Mar 2025

10/10 Excellent

Ashley Lauren

6 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We love this resort!

Stayed 7 nights in Mar 2025

10/10 Excellent

Alexa

Travelled with family

4 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Super

Stayed 3 nights in Mar 2025

6/10 Okay

Amanda

3 Apr 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

alexandra

Travelled with partner

3 Apr 2025

Liked: Cleanliness, amenities

Super

Stayed 4 nights in Mar 2025

6/10 Okay

William

Travelled with family, Travelled with family and small children, Travelled with group

3 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Under construction- must make dinner reservations weeks in advance

Stayed 4 nights in Mar 2025

10/10 Excellent

Frances

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property

Stayed 4 nights in Mar 2025

10/10 Excellent

Brandon

Travelled with family

30 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Resort was stunning, food was amazing, amenities were superb. Great stay.

Stayed 4 nights in Mar 2025

10/10 Excellent

Jenah

Travelled with partner

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at Hotel Xcaret was nothing short of stunning. We enjoyed every bit of it. The property was beautiful, the staff were professional and kind, the food was amazing (Mercado was our personal favorite), and we really enjoyed being able to visit the parks as part of the “all fun inclusive” benefits. The only negative was they definitely push the timeshare sales and the extra activities/upgrades. If you are able to give firm and polite “No thank yous” it won’t be an issue.

Stayed 3 nights in Mar 2025

10/10 Excellent

Angelina

28 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Ariana

28 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best all inclusive in Cancun!

The best all inclusive experience. The restaurants and amazing the service is top notch. We had a room facing the garden and we had monkey visitors everyday! There are alebrijes around the property that can take your photo and send it to your room so you can buy them at the end of your trip. The property is so huge and has lots of small little beaches where you can rent paddleboards and kayaks! The resort is also connected to the parks with free shuttles every 20 min so you can hop on and off at Xcaret, Xplor and more! This is by far the best resort i have ever stayed at and will be coming back again!

Stayed 4 nights in Mar 2025

10/10 Excellent

Jose A

27 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

One of the best resort I ever stay I like the idea they go to all the Parks are included

Stayed 5 nights in Mar 2025

10/10 Excellent

Paola

27 Mar 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Destinee

26 Mar 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Damaris Rocha

26 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I really like the employees. All of them are very friendly and efficient.

Stayed 4 nights in Mar 2025

10/10 Excellent

Alexandra

Travelled with family, Travelled with family and small children

25 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing. The only thing we didn’t like was that we had requested two rooms in close proximity and they weren’t ready until 6pm. They said we could have rooms at 3pm, but that they might be in different buildings. All the pools were really cold. Also, they said the hotel timeshare presentation would take max 2 hours and they kept us there for 5 hours (they’d switch sales people every time we said we weren’t interested).

Stayed 4 nights in Mar 2025

4/10 Poor

CAROLINA

Travelled with family and small children

25 Mar 2025

Liked: Cleanliness

Teníamos mucha expectativa de este lugar. Nos recibió en la recepción a las 11 pm una señora muy antipática, le pedimos ayuda de conseguir una leche para mi bebé q venía muy cansado y su respuesta fue q la pidiera por room service pero q me llegaría en una hora y media. Es una respuesta muy decepcionante cuando tienes un bebé cansado, sabiendo q en un hotel conseguir un vaso de leche ni puede ser un misterio. Habitaciones pequeñas, no se puede guardar mucho en closets, un día sacando los niños de la tina la íbamos a desocupar y se salió toda el agua de la coladera y olía horrible y no nos cambiaron el cuarto. No recomiendo ir con niños menores a 5 años porq no los dejan subir a ninguna actividad de los parques. Me pareció muy regular la experiencia para pagar todo ese dinero.

Stayed 4 nights in Mar 2025

10/10 Excellent

Amanda

24 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

Nildreys

23 Mar 2025

Stayed 3 nights in Mar 2025

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