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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Where to?

Dates

August 2025

September 2025

Relax by the serene turquoise pool surrounded by lush greenery and a natural rock formation.

Enjoy ocean views and a tropical ambiance in this serene room with two beds and a cozy table setting.

Surrounded by lush greenery and turquoise waters, this resort offers a swimming area with a pool and water slide.

Enjoy a romantic meal for two in this serene outdoor dining area overlooking a peaceful body of water.

Enjoy a tranquil retreat with a pool overlooking a marina and beach area, surrounded by lush greenery and palm trees.

Overview
Rooms
Location
Policies

Popular amenities

includes taxes & fees

22 Aug - 23 Aug

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Xcaret Eco Theme Park
‪16 min walk‬
Xenses Park
‪17 min walk‬
Xplor Theme Park
‪3 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

58 sq m
Ocean view
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
Sleeps 4
1 King Bed

Suite, Ocean View

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

56 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite River

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

61 sq m
River view
Sleeps 4
2 Queen Beds

Junior Suite

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

126 sq m
Ocean view
Sleeps 4
1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite River Adults

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
River view
Sleeps 3
1 King Bed

Suite (Master)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

126 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite (River Jump)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

59 sq m
River view
Sleeps 4
2 Queen Beds

Suite (River Spa)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
River view
Sleeps 3
1 King Bed

Suite (Garden Spa)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
Sleeps 3
1 King Bed

Junior Suite (Spa)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

126 sq m
Sleeps 3
1 King Bed

Junior Suite Adults

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

126 sq m
Sea view
Sleeps 3
1 King Bed

Suite Garden

Excellent

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

53 sq m
Sleeps 4
2 Queen Beds

Suite, Oceanfront (Adults)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

53 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite with River View

River view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Superior with Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Luxury with Garden View

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior with River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium with Sea View

Sea view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Deluxe with Sea View

Sea view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Luxury with River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite with Garden View

Exceptional

Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite with Sea View

Sea view
Sleeps 4
1 Double Sofa Bed and 2 King Beds

Suite Junior with Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium with River View

River view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Standard with River View

River view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 20 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Other amenities include a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

Xcaret Eco Theme Park - 16 min walk - 1.4 km
Xenses Park - 17 min walk - 1.5 km
Xplor Theme Park - 3 min drive - 1.8 km
Ferry to Cozumel - 5 min drive - 2.2 km
Playacar Golf Club - 10 min drive - 9.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
‪Festival Grand Buffet - ‬9 min drive
‪Cafeteca - ‬7 min drive
‪The Buffete - ‬11 min walk
‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

1800 guestrooms or units

7 levels

10 buildings

20 dining venues

2 bars by the pool

2 swim-up bars

14 bars or lounges

2 coffee shops

Conference rooms

Built in 2017

Full breakfast (free)

Deli

Supervised kids' activities (surcharge)

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

18 Aug - 19 Aug

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 bars/lounges
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
20 restaurants
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

15 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Games
Hiking/biking trails
Indoor pool
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

15 outdoor pools
Arcade/game room
Children's pool
Indoor pool
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

10 buildings
7 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 22 Aug 2025 start from AU$1,620.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Take your pick from 15 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 15 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Marina

27 Apr 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

ROBERT

Travelled with family

26 Apr 2025

Liked: Cleanliness, staff & service, amenities

The Staff is excellent and the food options are fantastic. For an all inclusive the options and quality was top notch!

Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly Joy

Travelled with family

25 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved that the Xcaret parks were included.

Stayed 4 nights in Apr 2025

10/10 Excellent

Asiia

Travelled with family

25 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time out of many trips to Mexico when we didn't want to leave hotel premises. There's so much walkable territory with gorgeous sites, river, island, multiple dining options including Michelin star restaurant. The kids loved the vacation and swim up suite connected with kids pool and slide. Tequila was great, grasshoppers still stuck between teeth, and the photos showcase natural beauty beyond description. Convenient closeness to all x-parks and shuttle between them was an awesome add on. We will be back.

Stayed 9 nights in Apr 2025

10/10 Excellent

Humberto

25 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Apr 2025

10/10 Excellent

Wendoli Brito

23 Apr 2025

Stayed 6 nights in Apr 2025

8/10 Good

jennifer, Ann Arbor

Travelled with family

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fun, but don’t agree to the promotional breakfast.

Stayed 6 nights in Apr 2025

10/10 Excellent

Enrique Javier

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Dishita

Travelled with family and small children

20 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great place to stay. Easily one of our best vacations ever. Everything was great, weather, location, beautiful landscapes in the middle of nature, all the fun activities at the parks. Food too was excellent, we loved eating at Bio, their all vegan restaurant. Hospitality was top notch. Xenses, Xplor and Xelha are must do parks. Hope to visit again in the future when Xavage their other park opens up.

Stayed 4 nights in Apr 2025

4/10 Poor

Simone

20 Apr 2025

Stayed 4 nights in Apr 2025

6/10 Okay

Igor

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

19 Apr 2025

Liked: Cleanliness

Disliked: Staff & service

Grounds were fairly nice, hotel room was decent (we upgraded at cost on site for ocean view) Food was average/risky Our checking in process was delayed by one hour just so they can try to sell us time share even though we indicated they we have a short stay a number of times Staff (concierge) handling of food poisoning/TD was inconsiderate, unhelpful and unemphatetic Restaurant and grounds staff were great Cancellation of dinner 24 hours ahead was with threats of extra charge by concierge Administration was ‘delighted’ about hotel issues and challenges and food poisoning/TD Follow up email presented in an aura of poor customer experience and use of bad math/stats to refute factual issues Parks were OK but not all of us could go because of food poisoning /TD Overall - average to below average experience and negative value for money, would not come back until issues resolved, quality improved to meet price point

Stayed 3 nights in Apr 2025

10/10 Excellent

Amy

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Patrick

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

What an incredIble stay! So much to do and so beautiful.

Stayed 7 nights in Apr 2025

10/10 Excellent

pingting

18 Apr 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

Milton

18 Apr 2025

Liked: Cleanliness, amenities

Stayed 3 nights in Feb 2025

10/10 Excellent

Yesica

Travelled with family

18 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was relaxing

Stayed 2 nights in Apr 2025

4/10 Poor

Troy, Arab

Travelled with partner

16 Apr 2025

Liked: Cleanliness, amenities

This was our third stay at the resort. Times before were awesome experiences. This trip things have changed. Check-in was extremely too slow. We booked through Expedia for a king bed room, during check-in the clerk informed us our room number and two twin beds. We brought it to his attention only to be told that was a request that you cannot specify a specific room, even though we purchased a king bed room. He stalled for an extended amount of time "looking for a king room" only to find one in E Building near the kids pool or another some place else for more money. We did end up in a king room eventually. After check-in we had to talk with the Concierge to "plan" our stay and eventually having to listen to the sales pitch for membership. We explained to the young lady that we had been there before and knew what we wanted to do and we was not interested in membership. Her attitude with us changed after we went into the bar area and refused her offers for drinks. I know how that little scheme works. When we finally made it to our room, we turned on the do not disturb light so that our stuff didn't get messed with or stolen. Next day we left and returned to a made bed and all of our stuff moved and rearranged. We asked for clean towels that never came, so we had to go find towels own our own. We suffered through two wedding parties, late into the night. Very disrespectful to all the other guest just to cater to a few guest paying ridiculous amounts of money.

Stayed 3 nights in Apr 2025

6/10 Okay

Lecnier

Travelled with family

14 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Terrible service, we arrived around noon at the front desk, at 4 pm rooms weren’t ready yet we got it pass 6 pm, the A/C on my room had issues, we slept two nights really uncomfortable cuz the room was to hot, staff on the phone was very rude, by the third day and after explaining to someone the issue was on the thermostat not on the cooling unit they approved a room change, on the front desk they told us to goto the new room and wait for our baggage, this was at 10 pm, at 11:15 pm I had to call and ask for our luggage and they told me they didn’t have any room movement request, very disappointed with the staff at this resort

Stayed 4 nights in Mar 2025

10/10 Excellent

abeer

14 Apr 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Javier

Travelled with family

14 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful resort.

Stayed 6 nights in Apr 2025

10/10 Excellent

Shann

Travelled with family

12 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property and parks! Great staff and service. Lots of great dining options. Only area of improvement is the reservation process for return shuttle to the airport.

Stayed 4 nights in Apr 2025

10/10 Excellent

Ana

Travelled with partner

11 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo fué excelente, el stuff, las instalaciones, la comida, la amabilidad de todas las personas. Hermosa experiencia. 💓

Stayed 2 nights in Apr 2025

10/10 Excellent

Aide

Travelled with partner

9 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Once we arrived at the airport. There was someone there from the hotel waiting. The check in process was seemless. The staff there was super friendly. The place was amazing and has so many delicious food options. I will definitely be going back and I created so many great memories here

Stayed 5 nights in Jan 2025

10/10 Excellent

Karen

Travelled with family

9 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So awesome that all of the parks were included in the hotel stay! Actually wish we spent more days at the resort, relaxing, such a beautiful property!

Stayed 7 nights in Mar 2025

2/10 Terrible

ROBERTO

Travelled with family

9 Apr 2025

Disliked: Staff & service, property conditions & facilities

I was in Xcaret mexico , I heard all outside noise inside the room. Need more people to help to find the places in the hotel . It too big and you can be lost easily. Also you can’t eat in the pool. The phone cable charger need to be usb don’t have the new connection. The reservation restaurants like las Cuevas and teatro del rio don’t have availability. Also all the pool was to busy to many people. Also I was in terminal 3 and the transportation to the hotel no was there and anyone was there to give me any info I called to the hotel And they send me to terminal 4 when the bus must go to all the terminals. I was lost with all my family. Was my birthday and the hotel no send me at least a note. Thanks to lili she has a detail to me with other pool person.

Stayed 3 nights in Apr 2025

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