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The Carmen Hotel - Ocean Front

Property class: 4.5

Photo gallery for The Carmen Hotel - Ocean Front

A cruise ship deck with a swimming pool, lounge chairs, and a bar area.
Property video
A beachside patio with wooden chairs and umbrellas, overlooking the ocean.
A coastal resort with a beachfront, a multi-story building with a pool, and surrounding palm trees.
A modern bedroom with a curved bed, a round mirror, and a large wardrobe.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
The current price is AU$141
includes taxes & fees
2 Dec - 3 Dec

Explore the area

View map
Playa del Carmen, QROO
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬

Room options

View all photos for Reef Suite King

A modern bedroom with a curved bed, a wooden headboard, a bedside table with a mirror, and a built-in bathtub.

Reef Suite King

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

A modern hotel room with two beds, a curved ceiling design, and a wooden wall.

Coral Suite

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite King

A modern bedroom with a curved bed, a large window, and a view of the outdoors.

Reef Suite King

7.4 out of 10
Good
(14 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

A modern bedroom with a curved bed, a large window, and a ceiling fan.

Captain's Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

A modern bedroom with a curved headboard, a large bed with white bedding and red pillows, a wooden nightstand, and a view of the sea through large windows.

Sunrise Suite

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

A modern bedroom with a curved ceiling, a large bed with white bedding and pink pillows, a bedside table, and a built-in bench with a pink cushion.

Grand Ocean Suite

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

A modern living room with a glass coffee table, white sofas, and a view of the ocean.

Owner´s Suite

  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Carmen Hotel - Ocean Front. Within just a 10-minute stroll, you'll find popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include in-room free WiFi, balconies and LED TVs. .Deck 5 is the hotel's own rooftop bar. Additionally, you'll find an outdoor swimming pool, free Wi-Fi in public areas and a snack bar/deli. Cooked-to-order breakfast is available daily between 8:00 AM and 11:30 AM. .Attractions within a 15-minute walk of this 4.5-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 12 min walk - 1.1 km
  • Playacar Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬3 min walk
  • ‪Logia Café - ‬2 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪Osteria De Roma - ‬2 min walk
  • ‪El Tapas Restaurante - ‬1 min walk

About this property

The Carmen Hotel - Ocean Front

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and a hairdryer. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 280 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 280 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 2 Dec 2026 start from AU$141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Carmen Hotel - Ocean Front?

Yep, The Carmen Hotel - Ocean Front is a short 9-minute walk from Playa del Carmen Main Beach.

Does The Carmen Hotel - Ocean Front have a pool?

Yep, and guests love it! The Carmen Hotel - Ocean Front has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Carmen Hotel - Ocean Front a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Carmen Hotel - Ocean Front.

Is The Carmen Hotel - Ocean Front family-friendly?

No, The Carmen Hotel - Ocean Front is an adults-only property.

Does The Carmen Hotel - Ocean Front serve breakfast?

You bet, our visitors give a thumbs up to the cooked-to-order breakfast here! Offered daily between 8:00 AM and 11:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at The Carmen Hotel - Ocean Front?

No, The Carmen Hotel - Ocean Front does not offer an airport shuttle service.

Is there a bar or restaurant at The Carmen Hotel - Ocean Front?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carmen Hotel - Ocean Front?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Carmen Hotel - Ocean Front?

No, only service animals are allowed.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 447 out of 892 reviews
Rating 8 - Good. 209 out of 892 reviews
Rating 6 - Okay. 107 out of 892 reviews
Rating 4 - Poor. 60 out of 892 reviews
Rating 2 - Terrible. 69 out of 892 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a beautiful hotel and the entire staff are friendly professional and very helpful
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good stay some will like it some won’t
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel I would stay there again. But the shower does not have a privacy door if you are sharing a room. It is for couples
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and clean room. Big balcony with a nice ocean front view. Beautiful roof top bar.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8.5 out of 10, cheap I would come back
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness
Location was great walking distance to 5th Ave lots of restaurants nearby Ery clean room
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was friendly, great location
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and hallways super hot
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach front location.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

It was ok but nothing really stood out.
Stayed 6 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
They advertise airpot shuttle and that is not true, when I checked in they didn’t inform me of the breakfast special and everything there is expensive. The beach area was very small and water was brownish. The location ia good near lots of places you can go nearby. The pool area its cool with a nice view
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lovee it
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. All the restaurants and shops were really close by. The ocean view was another level and the roof top super nice. Very safe and everything in the room was spacious
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Will be back next year!
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel was right by the ocean and had a rooftop with a swimming pool and bar looking over the ocean. It also had an amazing steakhouse restaurant. My room was amazing and eccentric in a great way! I've never seen a hotel room like it! It looked like the inside of an expensive spaceship! I felt so comfortable and at home at this hotel/ inside my room. Everything you could ask for right in this hotel. Highly recommended and the price is phenomenal.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice chill place.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
I loved the room the staff was great location was great only thing is the hot tub on the balcony did not have hot water which was disappointing oh and when it rains the water comes in the room
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Beat up but still a nice hotel. If you are booking an oceanfront room be prepared to have a loud music from the beach the whole day, you can rest only after 9 pm. The airport shuttle provided by the hotel is a scam,they will call you a regular taxi and you will pay for it 1300 pesos. Bright side: delicious breakfast (the breakfast burrito is the winner) and the AC is very good. I won’t come back.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
I loved the modern vibe and the great pool. The location is excellent, and overall it’s a fantastic stay. The only small improvement I’d suggest is updating the beach club lounge chairs, as they’re a bit worn, and possibly adding a parking partnership with a nearby parking lot.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024