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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Front of property - evening/night
Balcony view
Reception
Grand Ocean Suite | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
The current price is AU$191
includes taxes & fees
19 June - 20 June

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪8 min walk‬
  • Playa del Carmen Main Beach
    ‪10 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪13 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | View from room

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Carmen Hotel - Ocean Front. Within just a 15-minute stroll, you'll find popular places like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this beachfront hotel include in-room free WiFi, balconies and LED TVs. .Deck 5 is the hotel's own rooftop bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. .Attractions within a 15-minute walk of this 4.5-property class Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 5 min walk - 0.4 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 13 June 2025, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 19 June 2025 start from AU$190.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Carmen Hotel - Ocean Front?

Yep, The Carmen Hotel - Ocean Front is a short 12-minute walk from Playa del Carmen Main Beach.

Does The Carmen Hotel - Ocean Front have a pool?

Yep, and guests love it! The Carmen Hotel - Ocean Front has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Carmen Hotel - Ocean Front a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Carmen Hotel - Ocean Front.

Is The Carmen Hotel - Ocean Front family-friendly?

No, The Carmen Hotel - Ocean Front is an adults-only property.

Is there a free airport shuttle available at The Carmen Hotel - Ocean Front?

No, The Carmen Hotel - Ocean Front does not offer an airport shuttle service.

Is there a bar or restaurant at The Carmen Hotel - Ocean Front?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carmen Hotel - Ocean Front?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Carmen Hotel - Ocean Front?

No, only service animals are allowed.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 373 out of 728 reviews
Rating 8 - Good. 174 out of 728 reviews
Rating 6 - Okay. 79 out of 728 reviews
Rating 4 - Poor. 46 out of 728 reviews
Rating 2 - Terrible. 56 out of 728 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Staff & service
A stone’s throw away from The Beach, 5th Avenue and all of The Excitement…… Pool can use a Good cleaning but Otherwise, The Rooftop was Nice:)
Stayed 5 nights in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025

4/10 Poor

Ana Maria

Travelled with family
The hotel needs to be more maintenance smell old .. towels are really old and hard
Stayed 3 nights in Feb 2025

4/10 Poor

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Our toilet didn’t flush at all and we didn’t have washcloths the entire time. Outside of that, it was a bit clean and the staff was friendly. A little extra effort and this could be a nice place to stay.
Stayed 2 nights in Mar 2025

8/10 Good

Erika

Liked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Valentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.
Stayed 4 nights in Feb 2025

2/10 Terrible

Bruce

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff! Don’t stay here!!!
Stayed 1 night in Feb 2025

10/10 Excellent

dennis, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Really had a good experience at this hotel but it has so many aesthetic things wrong with it.
Stayed 6 nights in Feb 2025

8/10 Good

Kerrisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Yamileth Chavez

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location is excellent, right on 5th avenue, you can walk around everywhere and it’s right in front of the beach. However, the room was outdated, there is no privacy in the restroom so be mindful If you are not going with your partner. The balcony didn’t have a lock which made us feel unsafe. They denied our request to get more towels because only one per guest was allowed. Keep in mind there is no room service so there is no phone in the room for any needs you may have. If you don’t about any of those, the location was good for the price?
Stayed 3 nights in Feb 2025

4/10 Poor

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Do not go here if you plan on enjoying the beach or the pool. There is no umbrella coverage anywhere on the property and no pool chairs upstairs. They refuse to put umbrellas up on the beach even though they have them. Total of 6 chairs for the whole hotel. Music is blasting until midnight every night. The hotel itself is also run down with lots of water/moisture damage. If you like to party and want to be in a busy and loud location, then it could be recommended.
Stayed 4 nights in Feb 2025

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
No wifi service for a few days The cleaning crew were not thorough A tip is earned not pushed on by servers
Stayed 8 nights in Jan 2025

6/10 Okay

Vincent, San Bruno

Travelled with family
Great location in heart of Playa Del Carmen. Hotel has nice rooms and design. However, has aged and could use a bit of TLC. Roof pool area is small and there are no lounge chairs, just couches and normal chairs. Overall, descent place to stay at a good price point.
Stayed 7 nights in Jan 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
Stayed 1 night in Jan 2025

10/10 Excellent

casey

Travelled with group
Liked: Cleanliness, staff & service, amenities
I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
Stayed 1 night in Jan 2025

6/10 Okay

Sheila

Liked: Property conditions & facilities
Stayed 9 nights in Jan 2025

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jan 2025

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Missed for being a 4.5 star property. I would call it a 3.5 star property. Location was great, a block from 5th street. Hotel lacked 4-5 star amenities. There is no phone in the room. Bathroom door is sliding and doesn’t allow for much privacy. Balcony was nice with a view to the ocean. Bed was comfy, but the tv would not work. Had to screen record our phones to tv and that didnt work half the time. Affordable option, but dont expect 4 5 accommodations. The rooftop bar was nice, they had live music and a great view. Centrally located to everything. Recommend taking ADO bus, station is about a 10 minute walk from hotel. From cancan airport it was about 25 pesos.
Stayed 3 nights in Jan 2025

2/10 Terrible

Yejun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Bhawanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities
It’s very inconvenient than once you go out to the beach the staff is constantly bothering you to order from the restaurant and if you have a coconut what you bought next door , they don’t let you have it there, although you are a guest of the hotel.
Stayed 10 nights in Jan 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2024

4/10 Poor

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel you experience is NOTHING compared to the hotel itself. The owners have let this place ruin and the quality of the staff is worse. The only positives were the comfort of the bed and the location. Otherwise the bathroom was small and uncomfortable with only one frosted glass door shared between toilet and shower. The glass mirror hanging from ceiling was hanging on by a thread, huge danger and staff blew it off because its still hanging. Television did not work, they had already corrected it 2x before i gave up. Pool was green, this was the worst part because to me, it was the best amenity here. Staff said it was “chemicals, give it two hours”. Well 2 days later still just as moldy. Hotel breakfast was good, but the service was very bad. Unfriendly, and simply not wanting to serve, it was weird. Front staff stole an item left at the counter and when we went back to ask for it she was rude and snooty and looked angry towards us every single time we walked in the door. I felt like i was getting to work late or something every time she was there, staring angrily. Otherwise, fridge worked well, cute but useless deck unless you want to hear blaring music til 5am. There was a convenient store a couple doors down and taxis dont go all the way to the hotel, but pretty close. I would not stay here again unless there was a better room available.
Stayed 5 nights in Dec 2024

2/10 Terrible

tezra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025