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Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property
Luxury aparthotel on the beach, with 2 outdoor pools

Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

6 restaurants, breakfast, lunch, dinner served; international cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy
6 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby sitting area
2 outdoor pools, pool umbrellas, pool loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪9 min drive‬
  • Place, Gran Coyote Golf
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪84 min drive‬

Room options

View all photos for Junior Suite Mangrove View With Balcony

Junior Suite Mangrove View With Balcony

Junior Suite Mangrove View With Balcony

8.0 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 60 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive. You'll be 7.3 km (4.5 mi) from Maroma Beach and 10.3 km (6.4 mi) from Gran Coyote Golf. Highlights at this all-inclusive aparthotel include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .You can enjoy a flat-screen TV with satellite channels, and each apartment features free WiFi, a furnished balcony and an iPod dock. The minibar provides free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and free toiletries. A DVD player, room service and a coffee/tea maker are also available. .A day of pampering at Ya Ax Che can include hot stone massages, facials and body treatments along with aromatherapy and reflexology. The buffet restaurant, Casa Las Islas, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the aparthotel. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also free self parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute drive of this 4.5-property class Riviera Maya aparthotel include Plaza Las Americas and Mamitas Beach.

What's nearby

  • Tres Rios Ecopark - 1 min drive - 0.4 km
  • El Camaleón Mayakoba Golf Course - 9 min drive - 4.3 km
  • Gran Coyote Golf - 11 min drive - 7.8 km
  • Playa Xcalacoco - 15 min drive - 9.2 km
  • Plaza Las Americas - 16 min drive - 12.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Festival - ‬11 min drive
  • ‪Black & White - ‬11 min drive
  • ‪El Charro - ‬11 min drive
  • ‪Jaal-Ha - ‬12 min drive
  • ‪La Hacienda - ‬11 min drive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Luxury aparthotel on the beach, with 2 outdoor pools
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool and a hot tub. Free self parking is available.

This 4.5-star Playa del Carmen aparthotel is smoke free.

  • 257 guestrooms or units
  • 4 levels
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • 1 conference room
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Frequently asked questions

What is the cancellation policy at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yep, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive has a free self car park.

Are there any beaches close to Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

The closest beach to Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is Maroma Beach (5.8 km).

Is there a spa on site at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yep, Ya Ax Che is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a pool?

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

This property features a private beach, as well as 24-hour room service and a free stocked minibar.

What makes Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive a romantic place to stay?

1 hot tub and garden-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive.

Is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is a hit with families.

Is there a free airport shuttle available at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

No, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

No, pets are not allowed.

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

JOANNE

Travelled with group
Disliked: Property conditions & facilities
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025