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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Lobby
Outdoor spa tub
View from room
On the beach, white sand, beach cabanas, beach towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
The current price is AU$665
includes taxes & fees
23 May - 24 May

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Maroma Beach
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

View from room

2 Double Bed Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

View from room

Ocean View King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

View from room

Pool View Swim Out King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

View from room

Ocean Front Private Pool King

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Down duvet
Ceiling fan
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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Property grounds

Viceroy Riviera Maya, a Luxury Villa Resort

Playa del Carmen
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, 379 reviews
The price is AU$934
includes taxes & fees
31 May - 1 June
Viceroy Riviera Maya, a Luxury Villa Resort

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hyatt Zilara Riviera Maya Adults Only All Inclusive. You'll be 8.9 km (5.5 mi) from Maroma Beach and 11.4 km (7.1 mi) from Quinta Alegría Shopping Mall. Highlights at this all-inclusive property include 4 restaurants, 4 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The theme restaurant, Capri Grille, serves Italian cuisine and is open for dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site outdoor swimming pool and gym. 6747 square feet (627 square metres) of event facilities include 2 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class Riviera Maya property include Xplor Theme Park and Xcaret Eco Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.2 km
  • Gran Coyote Golf - 8 min drive - 6.0 km
  • Tres Rios Ecopark - 9 min drive - 4.2 km
  • Playa Xcalacoco - 19 min drive - 7.0 km
  • Maroma Beach - 20 min drive - 9.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive such as an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 291 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 6747 sq ft of conference space
  • 627 sq. m of conference space
  • Built in 2003
  • Karaoke
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, German, Portuguese, Serbian, Spanish

Similar properties

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,369 reviews
The price is AU$609
includes taxes & fees
26 May - 27 May
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Hyatt Zilara Riviera Maya Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on 23 May 2025 start from AU$665.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yep, Hyatt Zilara Riviera Maya Adults Only All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Hyatt Zilara Riviera Maya Adults Only All Inclusive?

The closest beach to Hyatt Zilara Riviera Maya Adults Only All Inclusive is Maroma Beach (6.9 km).

Is there a spa on site at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yep, there is an onsite spa at Hyatt Zilara Riviera Maya Adults Only All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Yep, and guests love it! Hyatt Zilara Riviera Maya Adults Only All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Hyatt Zilara Riviera Maya Adults Only All Inclusive features a full-service spa, an outdoor pool and 4 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hyatt Zilara Riviera Maya Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Zilara Riviera Maya Adults Only All Inclusive.

Is Hyatt Zilara Riviera Maya Adults Only All Inclusive family-friendly?

No, Hyatt Zilara Riviera Maya Adults Only All Inclusive is an adults-only property.

Is there a free airport shuttle available at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

No, Hyatt Zilara Riviera Maya Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

No, only service animals are allowed.

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 807 reviews
Rating 8 - Good. 170 out of 807 reviews
Rating 6 - Okay. 83 out of 807 reviews
Rating 4 - Poor. 31 out of 807 reviews
Rating 2 - Terrible. 20 out of 807 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy Fabiola Pacas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the food was delicious. The staff was helpful and attentive. Perfect small resort with access to a beautiful beach.
Stayed 7 nights in Jan 2025

10/10 Excellent

Natalia, Rio Rancho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so great! Rooms are beautiful and clean. Staff is very helpful and nice. Food was great! Location is awesome basically feels like you’re in the jungle!
Stayed 3 nights in Jan 2025

6/10 Okay

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under new management
Stayed 6 nights in Jan 2025

10/10 Excellent

Aisel

Stayed 2 nights in Jan 2025

10/10 Excellent

Kavitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach front cabanas and romantic dinner on the beach! The hotel Is very clean and the staff is very friendly and are accessible immediately for any questions or requests. Thank you for arranging a wonderful stay!
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many amenities, room views of ocean special.
Stayed 5 nights in Jan 2025

4/10 Poor

Faeza

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Hiral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are excellent. Highly recommend it. Very friendly staff always willing to help.
Stayed 3 nights in Jan 2025

10/10 Excellent

Camas Mae

Stayed 8 nights in Jan 2025

10/10 Excellent

Isabel Fredericka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe at the resort and entertainment was great!
Stayed 8 nights in Jan 2025

10/10 Excellent

MYRL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This resort has a much more expensive feel than what we paid. Overall nicer than the Sandals resort we visited in Jamaica back in April (which was about $2000USD more). Facilities are clean and in good condition, rooms are excellent. While this resort does not have a large number of restaurants to choose from, most everything we had was very good. You arent going to get Michelin star dining in this price range, so you shouldn't expect it. Breakfast buffet had a nice variety of dishes each day to supplement the recurring items. Staff didnt stand around with hands out expecting tips, but they were appreciative when we did. We will definitely return to this property.
Stayed 4 nights in Jan 2025

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service
We have confirmed that All Inclusive properties are not for us
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeff

Stayed 3 nights in Dec 2024

8/10 Good

Scott, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an excellent choice for adults that are looking for a quiet vacation. the pool is not terribly loud during the day, but they do have activities at various times that are enjoyable. Rooms are nice size and well appointed. All dining and bars are easy to access and the property does not require a lot of walking. this hotel has the best fitness center we have seen in our many trips to Riviera Maya. Staff was generally friendly and service was good, with 2 exceptions. The buffet staff are very slow to get your beverages, sometimes we were almost finished with our meal before getting our drinks. Also, the Wednesday night outdoor dinner was terribly planned. Waited in line for 1 hour before getting food, then by the time we got to a table the food was cold and we never saw a waiter so we had no drinks. Restaurants were excellent quality. Overall we were happy and will return on a future visit.
Stayed 4 nights in Jan 2025

8/10 Good

RAFAEL MIGUEL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Jan 2025

8/10 Good

Arnold, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice property and certainly did the trick for a relaxing weekend. The staff is great, and the SPA was fantastic. The food was good, but without being picky I think it could be better (a permanent Mexican menu would be nice too).
Stayed 4 nights in Jan 2025

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everybody that works here are perfect, love it here
Stayed 6 nights in Jan 2025

6/10 Okay

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This trip felt less on relaxing and safe and more focused on exploiting international visitors. Specific concerns included: 1. Check-In and Transportation Issues: Upon arrival, we were told our room was not ready and directed to meet with a representative in the lobby as a part of the check-in process. She offered a massage discount in exchange for attending a 90-minute presentation at a different resort. 2. Misrepresented Presentation: The promised 90-minute session turned into a 3-hour experience with an overly persistent salesperson pressuring us to purchase a product. The encounter was unprofessional and felt physically unsafe at times. 3. Dishonest Vendors: Vendors brought onto the resort property sold merchandise at exorbitant prices, including a $70 children’s t-shirt that we later found online for $20. This event was hosted during a lively party where alcohol was being served, which felt intentionally designed to pressure guests into purchasing overpriced items. 4. Shuttle Overcharge: I originally booked a shuttle through Expedia, but the shuttle company (Speedy Shuttle) contacted me to upgrade to a private transfer, citing significant delays with the shared shuttle. I paid an additional $140, only to later discover on their website that the private round trip was valued at $115 total. Despite reaching out to the company about this discrepancy, I’ve received no response. We felt taken advantage of, rather than relaxed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Heidi, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
All was amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the meals the most. Entertainment was a surprise and good
Stayed 3 nights in Jan 2025

8/10 Good

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Fitzroy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Yang

Travelled with family
Liked: Staff & service, property conditions & facilities
We got sick after eating the sushi. And the rooms are so cold. other than that we are happy with the experience given the price we paid, staff are very friendly.
Stayed 4 nights in Jan 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
Stayed 3 nights in Jan 2025