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Sandos Caracol Nature Resort & Water Park All Inclusive

Where to?

Dates

March 2026

April 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Spa pool
All-inclusive
Parking included
Free Wi-Fi

includes taxes & fees

20 Mar - 21 Mar

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Quinta Avenida
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

Ocean view
39 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Eco Family Superior

Very good

Garden view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Eco Family Suite

Good

Garden view
41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Eco Family Penthouse

Very good

Garden view
64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Superior Select Adults Only

Good

Garden view
39 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Very good

Garden view
41 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Penthouse Select Adults Only

Good

Garden view
62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Nature Resort & Water Park All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 9 min drive - 5.3 km
Maroma Beach - 19 min drive - 16.1 km
Xcaret Eco Theme Park - 20 min drive - 16.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk
‪Las Máscaras - ‬4 min walk
‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Free minibar, in-room safe, desk, free WiFi

Pool
All-inclusive
Spa
Kids’ pool

includes taxes & fees

12 Apr - 13 Apr

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

12 Apr - 13 Apr

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Limited on-site self parking

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

Property Registration Number 008-007-006283/2025

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive has a free self car park.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on 20 Mar 2026 start from AU$543, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Spa Sandos is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 poolside bars, 2 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Nature Resort & Water Park All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Nature Resort & Water Park All Inclusive.

Is Sandos Caracol Nature Resort & Water Park All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Nature Resort & Water Park All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Nature Resort & Water Park All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Nature Resort & Water Park All Inclusive's 7 restaurants.

What time are check-in & check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

There is a golf course next to Sandos Caracol Nature Resort & Water Park All Inclusive.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8/10 Good

Patricia

16 Dec 2025

Stayed 14 nights in Dec 2025

10/10 Excellent

Manuel

15 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We loved it.

Stayed 3 nights in Dec 2025

6/10 Okay

Christina

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

14 Dec 2025

Disliked: Staff & service, amenities, property conditions & facilities

Breakfast ran out of coffee and basically gave me a cup of milk. AC on the ceiling randomly started gushing out water/liquid? Bathrooms were flooded and all seemed to need major repairs. Not enough entertainment. Kid area cannot be used for kids under 4 so there isn’t anything to do other than 10am-11am. Also times on the app and website do not match up. Kid area and certain restaurants would be closed sooner than the app showed. Kid pool area ran out of stuff constantly and gave me a hot dog and a beef patty without any buns. Kid pool also had shards of broken plastic cups. Workers are none existent, everything just seems like a huge safety hazard. Very disappointed with my stay. Not enough activities or entertainment.

Stayed 4 nights in Dec 2025

10/10 Excellent

Brent Lee

Travelled with family

13 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything exceptional

Stayed 6 nights in Nov 2025

2/10 Terrible

Nicole

12 Dec 2025

Stayed 7 nights in Dec 2025

2/10 Terrible

Thomas

11 Dec 2025

I have nothing good to say about this hotel

Stayed 10 nights in Nov 2025

10/10 Excellent

Rachel

Travelled with family

10 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, good food, lots to do!!

Stayed 7 nights in Nov 2025

4/10 Poor

Kaylee

Travelled with partner

10 Dec 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

My recent stay at the Sandos Caracol Eco Resort was far from the eco-friendly paradise I had envisioned. While the resort offered a beautiful natural setting and a water park, the overall experience was marred by significant drawbacks. The stunning turquoise ocean and white sand was without a doubt, the highlight of my trip. The food on the other hand was a major disappointment. The food was not only poor quality but also excessively greasy. It was clear that the kitchen staff prioritized quantity over quality, leaving s heavy, unpleasant feeling after each dining experience. But the worst part of the whole trip was the staff. The interactions were frequently unpleasant. Rudeness seemed to be the normal, with the employees, which made me and my partner feel uncomfortable the whole stay. The beautiful ocean couldn't compensate for the food and rude staff. would not recommend visiting.

Stayed 7 nights in Nov 2025

10/10 Excellent

Esequiel

10 Dec 2025

Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group

Stayed 6 nights in Nov 2025

10/10 Excellent

CYNTHIA

9 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous!

Stayed 4 nights in Dec 2025

8/10 Good

Rigoberto, Napa

9 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2025

10/10 Excellent

Rob Stanley

9 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters

Stayed 14 nights in Nov 2025

10/10 Excellent

Noemi

Travelled with family

7 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very attentive staff.

Stayed 5 nights in Nov 2025

10/10 Excellent

Abhishek

Travelled with family and small children

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was great, clean and spacious.

Stayed 6 nights in Nov 2025

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner

5 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was great!

Stayed 7 nights in Nov 2025

6/10 Okay

Kyle

4 Dec 2025

Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort.

Stayed 7 nights in Nov 2025

4/10 Poor

Liza

Travelled with family

2 Dec 2025

Liked: Staff & service

The property it’s beautiful set in tropical jungle like grounds with lots of wildlife. The rooms are comfortable, the patio felt like fish bowl so a little cramped If you don’t have children under 6 I would advise against it as the majority of guests all had children. The dining is limited with large lines waiting for food and rude guests. The drinks are ok although do feel watered down. AVOID AT ALL COSTS the beach massages, there are not resort affiliated so no fault of the resort but I had a horrible experience with inappropriate touching and language. Overall the staff are lovely, the type of guest we were surrounded by was the main issue

Stayed 7 nights in Nov 2025

8/10 Good

Marc, Carstairs

Travelled with family and small children

2 Dec 2025

Liked: Cleanliness, property conditions & facilities

The resort is gorgeous with animals all over the resort. Nice little water falls and plenty of paths to walk around on. The water slides have restrictions for heights so be aware I believe most of them are 1.2meters. The lineups for food and drinks were always long and wait times were a bit concerning. Getting into the el a cartes was almost impossible only got into one for the week. Other then that it was a good stay

Stayed 7 nights in Nov 2025

2/10 Terrible

Adrian

2 Dec 2025

Stayed 8 nights in Nov 2025

10/10 Excellent

Lisset

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great

Stayed 3 nights in Nov 2025

10/10 Excellent

Bree

Travelled with family

1 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so much to do and see, great for families!

Stayed 5 nights in Nov 2025

2/10 Terrible

Gurmit, Delta

30 Nov 2025

Disliked: Staff & service, property conditions & facilities

Stayed 7 nights in Nov 2025

10/10 Excellent

paul

Travelled with family

30 Nov 2025

Liked: Amenities

Beautiful grounds, lots of activities and friendly staff.

Stayed 2 nights in Nov 2025

8/10 Good

Dianey

Travelled with family

30 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect, except for the food they need to put a real Mexican food restaurant!!

Stayed 6 nights in Nov 2025

10/10 Excellent

Richard

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

So much fun ! So much to do !

Stayed 5 nights in Nov 2025

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Sandos Caracol Nature Resort & Water Park All Inclusive

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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