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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Property video
Reception
Restaurant
Aerial view

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Maroma Beach
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪94 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

7.0 out of 10
Good
(16 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

7.6 out of 10
Good
(13 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

8.2 out of 10
Very good
(144 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

7.6 out of 10
Good
(10 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Separate bedroom
Ceiling fan
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.2 out of 10
Very good
(11 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(32 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

8.8 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 2

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Nature Resort & Water Park All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 12 min drive - 6.7 km
  • Xcaret Eco Theme Park - 26 min drive - 16.5 km
  • Maroma Beach - 29 min drive - 15.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Restaurante Riviera - ‬6 min walk
  • ‪Marley Coffee - ‬19 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2005
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

Property Registration Number 008-007-006283/2025

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive has a free self car park.

Are there any beaches close to Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Spa Sandos is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 poolside bars, 2 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Nature Resort & Water Park All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Nature Resort & Water Park All Inclusive.

Is Sandos Caracol Nature Resort & Water Park All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Nature Resort & Water Park All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Nature Resort & Water Park All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Nature Resort & Water Park All Inclusive's 7 restaurants.

What time are check-in & check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

There is a golf course next to Sandos Caracol Nature Resort & Water Park All Inclusive.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 438 out of 1454 reviews
Rating 8 - Good. 366 out of 1454 reviews
Rating 6 - Okay. 264 out of 1454 reviews
Rating 4 - Poor. 169 out of 1454 reviews
Rating 2 - Terrible. 217 out of 1454 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anushya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time. It’s a great property. Children loved the waterpark and activities.
Stayed 4 nights in Sep 2025

10/10 Excellent

Emilio Lino

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like music in the adult only pool but staff tryed to make it better
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan Carlos

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.
Stayed 3 nights in Sep 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place
Stayed 5 nights in Sep 2025

6/10 Okay

Cynthia

Stayed 4 nights in Aug 2025

10/10 Excellent

Lizeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment
Stayed 3 nights in Aug 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms
Stayed 2 nights in Aug 2025

6/10 Okay

Margarita R

Liked: Cleanliness, staff & service
The concierce service and check in was not up to an standard of service
Stayed 6 nights in Aug 2025

8/10 Good

Thomas Michael

Liked: Cleanliness, amenities
Great
Stayed 7 nights in Jun 2025

10/10 Excellent

Zobeida Lesley Jaquez

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Matthew Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.
Stayed 5 nights in Aug 2025

8/10 Good

Sam

Travelled with family
Liked: Amenities
Good place for vacation
Stayed 4 nights in Aug 2025

2/10 Terrible

Marilyn, Schenectady

Disliked: Staff & service, property conditions & facilities
The check in process was horrible I had no I troductio.
Stayed 4 nights in Aug 2025

8/10 Good

Alisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).
Stayed 5 nights in Aug 2025

6/10 Okay

john

Liked: Staff & service
If you like finding scorpions in your room then this place is for you.
Stayed 5 nights in Aug 2025

10/10 Excellent

Lea Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were amazing with jungle like atmosphere, Myan ruins, multi walking trails (one underground), beautiful scenery, cenotes and wildlife. There is a family of 29 spider monkeys that life at the resort along with a small zoo of rescue animals and cats. My family never had a problem getting a lounge chair at waterpark, any pool, or at the beach. Food was better than expected for an all-inclusive resort. Every staff member i encountered was super nice and accommodating. We stayed in Building #78, nestled in the jungle area yet only a 3 minute walk to lobby, and 6-8 minute walk to the beach. The check-in process was fairly slow and backed up at 3pm. I really liked the room setup with bunk beds for the kiddos and balcony overlooking a cenote with daily spider monkey visits. My only complaint per se was the lack of hot water while taking a shower. While we dont ever visit the same place twice, I would definitively go back.
Stayed 8 nights in Aug 2025

8/10 Good

Owen David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day
Stayed 14 nights in Aug 2025

6/10 Okay

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍
Stayed 5 nights in Jun 2025

4/10 Poor

Eda

Travelled with family and small children
Disliked: Amenities
Very disappointing!!!!! Oussed off staff who don’t want to help you, limitations on restaurants, hard to get reservations, not good drinks, moody bartenders, dirty pool (smaller than it looks), seaweed in muggy beach and small beach. Very disappointing!!!!
Stayed 6 nights in Aug 2025

10/10 Excellent

Shabely

Stayed 4 nights in Aug 2025

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
Stayed 7 nights in Jul 2025

8/10 Good

Stacey

Stayed 5 nights in May 2025

2/10 Terrible

Kanesha

Stayed 3 nights in Aug 2025

6/10 Okay

Justin

Stayed 7 nights in Aug 2025