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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Reception
Restaurant
Restaurant
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Separate bedroom
Blackout curtains
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

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The Royal Haciendas All Inclusive

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  • Pool
  • Hot tub
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4.3 out of 5, Excellent, 1,812 reviews
The price is AU$502
includes taxes & fees
5 July - 6 July
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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Eco Resort - All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 1.8 km
  • Quinta Avenida - 8 min drive - 5.7 km
  • Playa del Carmen Main Beach - 9 min drive - 5.7 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Italian, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive has a free self car park.

Are there any beaches close to Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Eco Resort - All Inclusive?

Yep, Spa Sandos is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Sandos Caracol Eco Resort - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Eco Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Eco Resort - All Inclusive?

Sandos Caracol Eco Resort - All Inclusive features 2 poolside bars, 2 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Eco Resort - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Eco Resort - All Inclusive.

Is Sandos Caracol Eco Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Eco Resort - All Inclusive is a hit with families.

Does Sandos Caracol Eco Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Caracol Eco Resort - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Eco Resort - All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Eco Resort - All Inclusive's 7 restaurants.

What time are check-in & check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Eco Resort - All Inclusive?

There is a golf course next to Sandos Caracol Eco Resort - All Inclusive.

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 398 out of 1498 reviews
Rating 8 - Good. 376 out of 1498 reviews
Rating 6 - Okay. 278 out of 1498 reviews
Rating 4 - Poor. 194 out of 1498 reviews
Rating 2 - Terrible. 252 out of 1498 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

8/10 Good

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
beach wasnt great but everything else was amazing
Stayed 7 nights in Mar 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Aimee Beth

Stayed 5 nights in Mar 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one greeted us, at check in the was a mess up with the reservation waiting for 1 hr at the front desk, no water, on the first day and on the second day no power or water for almost 7 hrs. The pool was green, it’s smells when walking around the resort. Made reservations for one of the restaurants with the concierge, when we went we were not on the list. Etc never again
Stayed 5 nights in Mar 2025

2/10 Terrible

Jessica Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility Issues, poor service and food poisoning. We were disappointed that half of the water park was closed. Then the hotel experienced maintenance problems, including a complete loss of water and power. When we sought help for plumbing issues due to half our family's food poisoning, the only alternative offered was to stay in the lobby. We had reported our food concerns to management, but there was no record when I followed up later. We requested a refund, for the night we had to stay off site to have plumbing (mopping vomit by phone flashlight, not great), and the staff told us to contact Expedia for assistance, claiming they could not help us directly. When Expedia followed up on our behalf, our request was denied by the resort, indicating a lack of willingness to resolve issues. While waiting to address our concerns, I overheard multiple interactions that highlighted the resort's troubling approach to customer service. The resort offered a complimentary doctor for my son, who was suffering from food poisoning (from the resort). The doctor was wonderful, but the situation soured when we were informed that there would be a $250 charge for the complimentary service. While the offer of medical assistance was appreciated, the attempt to charge us for it seemed exploitative. If things go well you will love the resort, if anything goes wrong they will do nothing to help. If I erase the 48 hours described above it was a lovely trip.
Stayed 5 nights in Mar 2025

6/10 Okay

david

One night without power. Another without water. Multiple nights with no hot water. The stay was okay.
Stayed 7 nights in Mar 2025

8/10 Good

Alisha

Travelled with family, Travelled with group
Liked: Staff & service
We stayed here six years back with little kids and returned with another family and teens. There’s lots to do, decent food at any time (a new app to make reservations easier) and sunny perfection. The staff was helpful and kind. We saw monkeys almost daily early about 7-8am near the swings or water park. The biggest slides of the park are closed due to maintenance and one night power went out. The staff did a great job pivoting. One of our five kids did get food poising that lasted about 24 hours. The rest of us had no issues. Overall a great experience
Stayed 7 nights in Mar 2025

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and clean, kids loved water park, we went in the river and the cenotes
Stayed 4 nights in Mar 2025

6/10 Okay

Vanessa, Palatine

Travelled with family
Liked: Cleanliness, amenities
The hotel rooms were nice and easily accesible. The property was beautiful and clean. The staff was friendly and helpful. The all-inclusive package was convenient and the food and drinks were great. We had just a few issues. First, we went during spring break and the water park for older kids/adults was inoperable. Closed down for repairs. Second, the restaurant that was advertised to be open until 6am closed down at 5am. This was a problem because there were no restaurants open at 6am, when pickup for tours begins at 7am. The tour we went on was Chichén Itza, so we were expecting a 12-hour day away from the hotel. It was imperative with a teenager that we get food but when I communicated this to the management, he casually disregarded me and explained the the shift turns over at 5am to the next shift so that is why the restaurant “El Nido” wasn’t open, even though it’s hours are listed until 6am. We were given an apple and a piece of bread and sent on our way. So I suggest you call ahead and see if the water park is open, if that’s important to you. Also, make sure you plan your outings accordingly so that you aren’t starving because of the lack of early morning restaurant hours.
Stayed 4 nights in Mar 2025

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Very kid friendly, great to walk around
Stayed 5 nights in Mar 2025

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service
Our room was spacious and clean. We needed bedding due to illness and had great difficulty communicating with staff via telephone and in person. The resort is large, lots of walking. The buffet food wasn’t good at all. Large Water slides were shut down, I had checked the website before booking to make sure they weren’t, as it was an important part of our trip, we’d be spending a great deal of time at the water park. The “store” has very limited necessities and very overpriced. Beach was clean and beautiful. No fighting over lounge chairs by the pool or beach. Lots to see and do on the resort, shouldn’t have much need to leave for entertainment
Stayed 6 nights in Mar 2025

2/10 Terrible

Kaila

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
When we went there all the big water slides were down due to maintenance. At first we thought it wasn’t that bad. Lots of maintenance that needed to be done. Doors that wouldn’t fully open, light switches broken, bathrooms flooded which was what ever. But when our whole party of over 40 people slowly got sick once at a time that’s when it became bad. Then the power went out for half a day into the night. No running water, nothing. Which closed the water park, showers around the resort to wash your feet off, and some activities. By the end of our trip everyone had either been puking or doing number 2 or both.
Stayed 6 nights in Mar 2025

4/10 Poor

Jason

Travelled with family and small children
Liked: Staff & service
The dining for reservations were booked once we arrived which was an inconvenience. Interactive maps were not interactive at all
Stayed 7 nights in Feb 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place had some power outages and water issues other then that it was Ana amazing trip
Stayed 6 nights in Mar 2025

6/10 Okay

Michelle

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful rooms well cleaned. very greatful when my son got sick the staff was amazing. wouldn't let me do a thing. staff on resort is amazing. all facilities were great activites at pools were so much fun.
Stayed 7 nights in Mar 2025

6/10 Okay

Jenna Aziz

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
I think this is a great hotel but there were some big issues for me. For starters when we arrived at 5pm on our first night we were not given any welcome package or explanation of the resort or water park. One of our rooms (we had 2) had bugs and bug traps under the bed. We were never told we only get 1 dinner reservation but apparently is you are there 4 or less nights you only get 1 reservation at the nicer Restaurants and all other meals must be at the buffet. The grounds were beautiful and it felt like a jungle which the kids loved. Unfortunately only the kiddie portion of the water park was open while we were there so no fun slides for adults. The food was mediocre at best with the buffets being sub par and limited in offerings. I think with some small improvements the resort could be great but our experience was just ok. The only restaurant on the ocean was a reservation only and we couldn’t get in during our stay. We would not go back to this resort again even though it has a great vibe and is VERY kid friendly. We loved that families were so welcome and the kids had lots of others their age to play with.
Stayed 4 nights in Mar 2025

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Caracol was a great experince for our family.
Stayed 4 nights in Mar 2025

10/10 Excellent

Phillip Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place was magical. Some reviews made we question but Sandos did not disappoint. The size is very manageable with fresh water CENOTES on site that you can swim and snorkel in! The waterpark is amazing for both children and adults! Lots of wildlife that our son enjoyed seeing! The kids club has very nice staff and very clean that allowed us adults to have an early dinner alone. The only difficult process was getting reservations to dinner. We never went to the reserved restaurants on site due to booking being difficult. However, the buffets were absolutely amazing and the food was great! The entertainment staff and shows were out of this world! Fernando is an incredible entertainer with both the children and adults! We recommend to any family and will not disappoint!
Stayed 5 nights in Mar 2025

10/10 Excellent

Gianna

Stayed 7 nights in Mar 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tsering

Liked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Brian Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025