6/10 Okay
Dustin
Travelled with partner
13 Feb 2024
An experience of extremes. Some staff amazing. Other couldn't care. Food at the buffets was.... horrible. The a la carte was much better but not spectacular. Reservations nearly impossible unless you're a theme park goer who knows how to work a system.
A hurricane years ago still leaving major scars including the beach - which was better than what most reviews say but there is a derelict bar on the beach that shows just how much is gone.
Housekeeping was good when requested, but only when requested.
The grounds however are gorgeous! You don't go to this resort for the food. You go for the jungle and the fun shows and the animals everywhere.
Don't regret going - the grounds are quite unique and special with the cenotes and natural waterways. But if your focus is on food - then you'll never be happy here.
Dustin
Stayed 6 nights in Feb 2024