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Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Where to?

Dates

August 2025

September 2025

Overview
Rooms
Location
Policies

Popular amenities

Hot tub
All-inclusive
Breakfast included
Bar
Pool
Housekeeping

includes taxes & fees

1 Sept - 2 Sept

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪14 min walk‬
Gran Coyote Golf
‪5 min drive‬
Quinta Avenida
‪9 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪58 min drive‬

Room options

Eco Family Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Separate bedroom

Ceiling fan

Blackout curtains

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout curtains

Ceiling fan

Separate bedroom

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Ceiling fan

Blackout curtains

Hairdryer

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Ceiling fan

Blackout curtains

Hairdryer

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Ceiling fan

Blackout curtains

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

2 bedrooms

Ceiling fan

Blackout curtains

Hairdryer

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior With View

41 sq m
Sleeps 5

Suite Premium With Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 3

Room Superior

30 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Superior With View

41 sq m
Sleeps 5

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Nature Resort & Water Park All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 9 min drive - 5.3 km
Playa del Carmen Main Beach - 9 min drive - 5.3 km
Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

La Toscana
‪Restaurante Riviera - ‬6 min walk
‪Las Máscaras - ‬4 min walk
‪Marley Coffee - ‬19 min walk
‪Los Lirios - ‬5 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Buffet breakfast (free)

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Italian, Spanish

Similar properties

Pool
Hot tub
All-inclusive
Spa

Pool
All-inclusive
Spa
Free airport shuttle

includes taxes & fees

24 Aug - 25 Aug

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive has a free self car park.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on 1 Sept 2025 start from AU$427.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Spa Sandos is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 poolside bars, 2 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Nature Resort & Water Park All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Nature Resort & Water Park All Inclusive.

Is Sandos Caracol Nature Resort & Water Park All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Nature Resort & Water Park All Inclusive is a hit with families.

Does Sandos Caracol Nature Resort & Water Park All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Nature Resort & Water Park All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Nature Resort & Water Park All Inclusive's 7 restaurants.

What time are check-in & check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

There is a golf course next to Sandos Caracol Nature Resort & Water Park All Inclusive.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Jim Rey

Travelled with family and small children

17 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort, staff were friendly and very helpful. We were 4 adults and 4 kids. There was something for everyone at this resort.

Stayed 7 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family

14 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have been to this resort a few times, and it has never disappointed us. The staff is amazing, the food is great and there’s lots of places to walk and enjoy. When my kids were younger, they enjoyed the cenotes, the waterslides, as well as the wildlife. The pool side food was great when they were small as there was always something available for them to eat. Occasionally there is a paella day and the chef does an amazing job. As mid teens now, they enjoy the food and the pool (and sleeping, pretty sure we didn’t see them before noon most days). The entertainment crew at the pool (Emily, Victor and Fernando, you’re awesome!) was top notch. Side note, with our Expedia booking, we had a concierge that we could WhatsApp and she booked all of our restaurants for us. She was great and very accommodating about booking around our excursion days.

Stayed 8 nights in Apr 2025

8/10 Good

john

Travelled with partner, Travelled with group

8 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice property. Has a lot of nature. Has adults only secrion but everything closes early in that section. Staff is friendly but you have to goto them for service. You wont be waited on hardly anywhere.

Stayed 4 nights in Apr 2025

4/10 Poor

Shanaaz, surrey

Travelled with family

6 May 2025

Disliked: Staff & service, amenities

Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.

Stayed 7 nights in Jan 2025

4/10 Poor

Shanaaz, surrey

Travelled with family

6 May 2025

Disliked: Staff & service, amenities

Stayed 7 nights in Apr 2025

8/10 Good

Andrew

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

6/10 Okay

Jamie M

Travelled with family and small children

5 May 2025

Liked: Staff & service

The most disappointing area of this resort was the kids club. There were cockroaches in the children’s area as they were doing yoga. It did not look like they consistently cleaned either. The resort grounds were beautiful, however the standing water was often very smelly and murky which was not pleasant to look at. The servers in the buffet areas were wonderful, however not so much at the other restaurants. We did enjoy seeing the monkeys and Coatis.

Stayed 7 nights in Apr 2025

6/10 Okay

Shawnte

Travelled with family, Travelled with partner, Travelled with group

5 May 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.

Stayed 5 nights in Apr 2025

8/10 Good

Nikita

Travelled with family and small children

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Since everything is free, it's great that they're is a lot of walking. I just wish more bars were open and the distance not super far.

Stayed 6 nights in Apr 2025

10/10 Excellent

Baron Lloyd

1 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

6/10 Okay

Kleinti

1 May 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

KESANG

Travelled with family, Travelled with family and small children

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for family. Would definitely recommend. I would love to go back again.

Stayed 5 nights in Apr 2025

8/10 Good

sheri

Travelled with family, Travelled with group

1 May 2025

Liked: Cleanliness, amenities

The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.

Stayed 5 nights in Apr 2025

8/10 Good

Monteresa

30 Apr 2025

Liked: Cleanliness, staff & service

The staff was very nice 👌

Stayed 5 nights in Apr 2025

10/10 Excellent

Heather

Travelled with family

26 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.

Stayed 10 nights in Apr 2025

4/10 Poor

Genevieve Madelaine

25 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

We became ill here like so many people despite our best efforts.

Stayed 7 nights in Apr 2025

10/10 Excellent

Olena

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff, nice restaurants, lots of nature around.

Stayed 5 nights in Apr 2025

10/10 Excellent

Omar Moreno, Bakersfield

Travelled with family, Travelled with family and small children, Travelled with partner

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would definitely recommend Sandos Caracol Eco Resort we went out here to get married & the hotel met more than our expectations! Not only was this Resort great for accommodating my guests, but everything was convenient and the food was amazing! Thank you!! We will definitely be back! ☺️

Stayed 7 nights in Apr 2025

8/10 Good

Gabriel Hernandez

Travelled with family and small children

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place!

Stayed 4 nights in Apr 2025

10/10 Excellent

Brian S

23 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

4/10 Poor

Farhia

Travelled with family and small children

21 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The food and customer service is terrible. Transportation is limited to one company and they charge an astronomical amount. Will never go back to this place.

Stayed 3 nights in Apr 2025

6/10 Okay

Richard, BAKERSFIELD

Travelled with family, Travelled with family and small children

21 Apr 2025

Disliked: Amenities, property conditions & facilities

Family of 4 that came down for a wedding. The Eco has a nature charm to it and that is what is above average at this resort. But, a lot to be desired in terms of services offered. This is not a reflection of the staff, you can tell they work hard to make it work for the guests. I think the executives should work on upgrading and allocating more funds to improve the grounds and improve staffing levels. Too restrictive for “none” members, especially considering that the fees to stay at this resort is comparable to others in and around Cancun. For example, no room service unless your “elite royal member”. Not all restaurants open to none members, nor certain pools. Running out of certain foods and even beach towels, making it inconvenient. All the pools looked like they needed a bit more upkeep and the beach is ok for toddlers but not really something an adult can swim at. The food at the buffets were hit or miss and as mentioned before, food ran out. A lot of places closed early and I would take a guess that it’s due to cutting back on labor. The a la cart restaurants were ok but won’t be memorable. With that said, we could do without all the bells and whistles but not when you pay a 4 star price. If you want more bang for your buck, I would consider other locations.

Stayed 6 nights in Apr 2025

10/10 Excellent

terri

Travelled with family

20 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful resort. Lots of animals and the pools and water park were great. We loved the taco bar. Service was poor compared to other resorts. Late night food non existent. The little convenience store on the property was extremely over priced.

Stayed 6 nights in Dec 2024

10/10 Excellent

Francisco R Perez

Travelled with family

20 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It had paddle, tennis and pickleball courts for the guest.

Stayed 6 nights in Apr 2025

10/10 Excellent

Janelle

19 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.

Stayed 5 nights in Apr 2025

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Suite Premium with Garden View

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Suite Superior with View

View all photos for Suite Premium With Garden View

Suite Premium With Garden View

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Suite Superior with View

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Suite Superior With View

View all photos for Suite Premium With Garden View

Suite Premium With Garden View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

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Suite Superior with View

View all photos for Suite Superior with View

Suite Superior with View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

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Suite Superior with View

View all photos for Suite Superior with View

Suite Superior with View

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Suite Master with Pool View

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Suite Premium

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Room Superior

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Suite Premium with Pool View

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Suite Premium

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Room Superior with Pool View

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Suite Premium

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Suite Superior with View

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Suite Premium with Garden View

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Suite Superior With View

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