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El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Junior Suite El Beso Ocean View | Beach/ocean view
Outdoor wedding area
View from property
Junior Suite El Beso Rooftop Partial Ocean View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
The current price is AU$610
includes taxes & fees
20 Jan - 21 Jan 2026

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪12 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪92 min drive‬

Room options

View all photos for Junior Suite El Beso

Junior Suite El Beso

Junior Suite El Beso

9.0 out of 10
Wonderful
(47 reviews)

Highlights

Furnished balcony
Private rooftop hot tub
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Bathrobes
Shower/bath combination
  • 52 sq m
  • Sleeps 3

View all photos for Junior Suite El Beso Swim Up

Junior Suite El Beso Swim Up | Terrace/patio

Junior Suite El Beso Swim Up

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Furnished balcony
Private rooftop hot tub
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Bathrobes
Shower/bath combination
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Roof Top

Junior Suite El Beso Roof Top | Terrace/patio

Junior Suite El Beso Roof Top

7.6 out of 10
Good
(5 reviews)

Highlights

Furnished balcony
Private rooftop hot tub
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Bathrobes
Shower/bath combination
  • 101 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Ocean View

Junior Suite El Beso Ocean View | Beach/ocean view

Junior Suite El Beso Ocean View

Highlights

Furnished balcony
Private rooftop hot tub
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Bathrobes
Shower/bath combination
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Pool View

Junior Suite El Beso Pool View

Junior Suite El Beso Pool View

Highlights

Furnished balcony
Private rooftop hot tub
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Bathrobes
Shower/bath combination
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Jacuzzi in Balcony

Junior Suite El Beso Jacuzzi in Balcony | View from room

Junior Suite El Beso Jacuzzi in Balcony

Highlights

Furnished balcony
Private rooftop hot tub
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Bathrobes
Shower/bath combination
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite El Beso Rooftop Partial Ocean View

Junior Suite El Beso Rooftop Partial Ocean View

Junior Suite El Beso Rooftop Partial Ocean View

Highlights

Furnished balcony
Private rooftop hot tub
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Bathrobes
Shower/bath combination
  • 135 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive. You'll be 7.7 km (4.8 mi) from Mamitas Beach and 7.9 km (4.9 mi) from Playa del Carmen Main Beach. Highlights at this all-inclusive property include 11 restaurants, 10 bars/lounges and a full-service spa. .A pampering day can include hot stone massages and Swedish massages along with body scrubs, facials and mani/pedis. The theme restaurant, Sakura, serves Japanese cuisine. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the 3 outdoor tennis courts, outdoor swimming pool and nightclub. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Each morning free buffet breakfast is offered between 6:00 AM and 11:00 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.8 km
  • Quinta Avenida - 11 min drive - 8.1 km
  • Playa del Carmen Main Beach - 12 min drive - 8.4 km
  • Xcaret Eco Theme Park - 25 min drive - 17.9 km
  • Maroma Beach - 27 min drive - 14.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Mike’s Coffee - ‬19 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Steakhouse - ‬16 min walk

About this property

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Adults-only beachfront property with outdoor pool
El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A nightclub, a 24-hour fitness centre, and spa services are also featured at the luxury El Beso Adults Only at Ocean Riviera Paradise - All Inclusive. Free self parking is available.

This 5-star Playa del Carmen property is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 4 levels
  • 11 dining venues
  • 10 bars or lounges
  • Conference rooms
  • Built in 2016
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
El Beso Adults Only at Ocean Riviera Paradise - All Inclusive offers 192 accommodations with rooftop private hot tubs and free minibar items. Rooms open to furnished balconies. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 10 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Margarita
  • Pez Vela
  • Sakura
  • Steak House

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Bowling alley
  • Fitness classes
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property is located in a private, adults-only section within the family-friendly Ocean Riviera Paradise Resort. Guests have exclusive access to an adult-only swimming pool, restaurant, and snack bar. Guests may also access facilities within Ocean Riviera Paradise Resort.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Riviera Paradise El Beso Adults Resort Xcaret
Ocean Riviera Paradise El Beso Adults Resort
Ocean Riviera Paradise El Beso All Inclusive Adults Only
Ocean Riviera Paradise El Beso All Inclusive Adults
Ocean Riviera Paradise El Beso Adults Only
Ocean Riviera Paradise Beso

Frequently asked questions

What is the cancellation policy at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

As of 25 Dec 2025, prices found for a 1-night stay for 2 adults at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive on 20 Jan 2026 start from AU$610.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive has a free self car park.

Are there any beaches close to El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is a short 9-minute walk from Playa Xcalacoco. Fun beach activities include volleyball.

Is there a spa on site at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, there is an onsite spa at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive have a pool?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with Hot tubs, deep soaking tubs and free minibar items.

What makes El Beso Adults Only at Ocean Riviera Paradise - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive.

Is El Beso Adults Only at Ocean Riviera Paradise - All Inclusive family-friendly?

No, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, all rooms come with private hot tubs.

Does El Beso Adults Only at Ocean Riviera Paradise - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

No, El Beso Adults Only at Ocean Riviera Paradise - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Yep, they've got a poolside bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive?

No, pets and service animals are not allowed.

El Beso Adults Only at Ocean Riviera Paradise - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1001 reviews
Rating 8 - Good. 265 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 86 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua wayne

Stayed 9 nights in Sep 2025

10/10 Excellent

James

Stayed 3 nights in Sep 2025

10/10 Excellent

Araceli

Stayed 1 night in Sep 2025

8/10 Good

Kya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family went for our annual trip and we were very appreciative of the room upgrade to include a swim out pool. We also had a concierge, Lisandro, that was absolutely phenomenal. He assured every day that me and my family had all our needs met and if we ever needed something he was very accessible via WhatsApp with a quick response. Other staff members that stood out for their lovely service were David and Zuleyma at Route 66. Overall we had a better experience because of their kindness.
Stayed 4 nights in Sep 2025

8/10 Good

Michelle

Stayed 4 nights in Jun 2025

10/10 Excellent

Marquinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars food was incredible room was nice service was good. I liked the property so much I booked the same property in the DR for my next trip
Stayed 3 nights in Sep 2025

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came from Chicago to visit this resort as a 1st time out of country experience and Lisandro was phenomenal, very welcoming, and extremely helpful. Everyday I was there he delivered top tier customer service, Lisandro is the main reason I have already referred so many people to take a trip to this resort, he is just overall amazing person.Also David from Route 66 was an outstanding waiter, he was very welcoming as well, he went above and beyond to make my family’s experience the very best and he did just that. Thank you to the staff for great hospitality we will be back
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisandro was very helpful the whole stay , went above and beyond bro make sure the stay was good! The housekeeping for the whole stay would take wash clothes and towels and not replace , would have to call every day to get more towels brought up and would sometime take them a while to bring
Stayed 4 nights in Sep 2025

10/10 Excellent

Thomas Lochlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

6/10 Okay

Dorothy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very nice,clean,food amazing but some of the staffs are rude and if you’re black they will make you feel a nobody that’s the only reason i will not go back there
Stayed 4 nights in Aug 2025

10/10 Excellent

Raida Cisela, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the property and amenities; the staff is very professional, and the service is great in all areas. However, the specialty restaurants La Locanda & Steakhouse have very poor air conditioning inside, which makes the dinner experience super uncomfortably hot. Someone in our party even felt so bad that she could not finish the meal and had to step outside of the restaurant, it is a shame since we booked this hotel for a party of 6, and ended up having such a bad experience.
Stayed 7 nights in Aug 2025

10/10 Excellent

Babandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Aug 2025

10/10 Excellent

Souro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just an amazing experience. The food was great and the facilities were very convenient. We also booked some tours and it was just great. Will definitely come back again.
Stayed 3 nights in Aug 2025

6/10 Okay

Lexi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Booked the swim up pool room and loved it. Went for birthday and we told them and they sent complementary wine and chocolates and then again once we told them we got engaged! Reservation restaurants were okay but the portions are small and the buffet was not good. Same options for lunch and dinner and same every night. Only had like 2 main buffet lines that changed foods everything else was the same. When sitting at buffet we had to ask every time for water after waiting 5-10 mins. The adult side is very small. The swim up pool room is apart of adult only but they only have 1 small pool that is adults only. Literally every single thing else has kids and we were thinking it would be separate with kids and family one side and adults have their own side but no just one pool. Every restaurant but one breakfast one is family friendly so if you’re wanting separate adult and family resorts this is not that. A lot of the workers also don’t really pay too much attention and overlook English speaking families. And a lot of workers are racist. I’m white and my boyfriend is black and we got overlooked so many times even when we got to wherever before anybody else. Many times we’d be at the bar before other people and they wouldn’t come over and they weren’t busy but when other people white or Spanish speaking, would show up they would go straight to them and we’d have to ask every time to be helped and then they always had some attitude.
Stayed 4 nights in Aug 2025

10/10 Excellent

Haviva

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place!!! i loved it so much! will be definitely going back there!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and well kept. Unfortunately there is not much of a beach to speak of. Severely eroded when we visited in August of 2025. The Sargassum was definitely in full force as well, but that is out of their control. They worked diligently to remove it every day. Our swim up room was excellent, air conditioning worked well. We really enjoyed the food here, especially at the Buffet. The specialty restaurants were all a bit warm which made the experience less than enjoyable, but the food was good. The staff was extremely friendly and our Concierge Lisandro was great! He checked in with us numerous times and assisted with dinner reservations. Also a special shout out to Miguel at the el Beso swim up bar. He was excellent, remembered our drink orders when we came up each time and made a delicious margarita!
Stayed 5 nights in Aug 2025

6/10 Okay

Kylie

Travelled with partner
Liked: Cleanliness
Room: Our fridge didn't work and it took three days to replace the fridge. One of the sink drains didn't drain properly, fixed on day two and our toilet didn't flush properly. Our door didn't close, unless we slammed it, because the door jam piece was bent. We didn't realize El Beso was an ADULTS ONLY SECTION on the resort. We were also asked to take a one hour "tour", which was a huge sales gimmick and took 3 hrs. Even after this, people stopped us at breakfast, in the lounge, at the pool and in other areas to ask us to take this "tour". The constant hounding to purchase something got annoying and was not appreciated. The food wasn't great. Everything in a sauce is cooked in the same red tomato sauce. Salt and pepper is not easy to find. The steak house was ok, because we ordered our steak medium rare. Crepes are good. All the seafood and meat, in every restaurant, was overcooked, it was chewy and not easy to eat. The pool in El Beso was great, until it got busy. Once it got busy there were no lawn chairs to use. We tried to sit in the "premium" section, but got kicked out, because we weren't members. When we mentioned that there were no chairs available the guy told us "too bad" and made us move, however, another couple (not premium members) were able to stay. Staff throughout the resort was rude, except our maid. The beach is covered in seaweed (not their fault). Pros: quiet in El Beso. Good drinks. Easy to get around. Rooms were clean and quiet.
Stayed 7 nights in Jul 2025

10/10 Excellent

Danish

Stayed 4 nights in Jul 2025

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property is beautiful, well maintained. The rooms are nice. The bed was not very comfortable. There was a roach in my room... Not happy about that but I did expect bugs. I was disappointed in the service. There was an incident at one of the Eden pool where 3 of the guest, 2 guys and 1 lady consumed too much alcohol and clearly needed help. They were dehydrated it was too hot. The lady threw up on the ledge before she got out of the pool. the staff stood by and watched them and when we inquired about medical attention for them we were told there would be an extra charge for that. A few of us went into action to help them. The in person restaurant reservation system for the Japanese restaurant is insane. The reservation stand is open from 8:30 a.m. to 5:00 p.m. we waited in line for 30 minutes! The best food on the resort is pez vela and blue moon (adult only guest) the buffet was good as well. I’m not a fan of buffets however they have omelet and pancake stations as well as foods from all around the world. I was underwhelmed with the food at the steakhouse and Mexican restaurants. We spent a lot of time at the piano bar in the main lobby. The service was amazing! Fun atmosphere. We did karaoke and played bingo. I had an amazing experience at the spa as well. In most instances the service was good not great. The night before I left I arranged for bellman service at 9:30am. At 9:40am me, my luggage and bags trekked our way to the lobby.smh
Stayed 5 nights in Jul 2025

2/10 Terrible

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was disappointed and would not recommend this resort. Drinks included in the regular package are terrible and the premium drinks (which you pay extra for) were just ok. Some of the resort staff were not friendly at all.
Stayed 5 nights in Jun 2025

10/10 Excellent

Megan

Stayed 5 nights in Jul 2025

10/10 Excellent

Dylan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisandro and Gercia, were attentive, kind and dedicated to ensuring our trip to Ocean Riviera Paradise (El Beso) was everything we wanted. The whole staff truly made our week in Mexico and my sister’s wedding a memorable experience. The resort is beautiful, the food is great and we would definitely recommend it to anyone looking to visit a resort near Cancun!
Stayed 7 nights in Jul 2025

10/10 Excellent

Siomara

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was amazing! they were very respectful and helpful.
Stayed 4 nights in Jun 2025