Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Breakfast buffet
On the beach, white sand, sun-loungers, beach umbrellas
Lobby sitting area
Outdoor wedding area

Popular amenities

  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪5 min drive‬
  • Playa del Carmen Main Beach
    ‪5 min drive‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium Room, Accessible

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.2 out of 10
Very good
(121 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 38 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 38 sq m
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 1
  • 1 Double Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Single Room Premium

  • Sleeps 1
  • 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior

  • Sleeps 1
  • 1 King Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium with Beach View

  • Beach view
  • Sleeps 1
  • 1 Double Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

Single Room Premium with Pool View

  • Sleeps 1
  • 1 Double Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Double Room Premium

  • Sleeps 1
  • 1 Double Bed

Quadruple Room Premium with Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

Double Room Premium with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium with Garden View

  • Sleeps 1
  • 1 Double Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Tucán - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Bonsai, serves Japanese cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also the convenience of free self parking. .With a stay at this 4.5-property class Playacar property, you'll be 3.2 km (2 mi) from Playa del Carmen Main Beach and 4.2 km (2.6 mi) from Mamitas Beach.

What's nearby

  • Quinta Avenida - 4 min drive - 3.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.6 km
  • Xplor Theme Park - 5 min drive - 5.7 km
  • Playa del Carmen Main Beach - 5 min drive - 4.3 km
  • Xcaret Eco Theme Park - 9 min drive - 7.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬5 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive has a free self car park.

Are there any beaches close to Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive is a short 12-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Tucán - All Inclusive?

Yep, there is an onsite spa at Iberostar Waves Tucán - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yep, and guests love it! Iberostar Waves Tucán - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive features 2 beach bars, 4 outdoor pools and a full-service spa.

Is Iberostar Waves Tucán - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Tucán - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Tucán - All Inclusive?

No, Iberostar Waves Tucán - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Tucán - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Waves Tucán - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Iberostar Waves Tucán - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Tucán - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1011 reviews
Rating 8 - Good. 264 out of 1011 reviews
Rating 6 - Okay. 88 out of 1011 reviews
Rating 4 - Poor. 54 out of 1011 reviews
Rating 2 - Terrible. 45 out of 1011 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely amazing resort. We visited during spring break. It was well balanced with nature with a portion in a jungle setting, a beautiful large beach, and a huge pool. Beach chairs all had umbrellas unlike some resorts. The Wild Beach was a moderate walk down the shore. Great buffets as well as several specialty restaurants. We were happy with every one. Many different bar areas, a pool bar, and bars at the beach. A lot of different activities happening each day. Our son was able to have interaction with the wild monkeys that live here which was his favorite memory. You will not be disappointed booking your vacation here. Perfect for a family trip. It will please everyone.
Stayed 7 nights in Mar 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , family oriented resort , lots of kids , food was good , little old rooms but location and jungles and animals it was very cool but peacocks gets a little noisy ( mate season) , stuff is amazing , Thanks Daniel Good experience
Stayed 7 nights in Apr 2025

8/10 Good

Anna Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at the Tucan, room 1727: this room faces a nearby property, their air condition unit or pool filter engine is directly across, behind the property wall, so there is a constant loud noise coming from there. As a consequence, it was unpleasant being on the balcony or even keeping the sliding door open for fresh air. I did point out this issue to the concierge, but the answer was a cold and careless :it does not depend on us".
Stayed 4 nights in Apr 2025

8/10 Good

Kara Lena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property lots to see. Beautiful pathways, pool is deep and clean, lots to see lots to do. Food was better than other hotel chains. No one out of four of us got sick. Hotel staff was friendly and helpful. Only downside was getting woken up daily around 8:00am/9:00am by house keeping. We didn’t have a do not disturb tag for our door. We asked for one from house keeping and front desk but one never arrived in our room.
Stayed 7 nights in Apr 2025

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Joel

Stayed 6 nights in Apr 2025

10/10 Excellent

Eli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. When we first arrived it was still early before check in, but we were able eat at the buffet and then continue check in afterwards. This was definitely helpful after a long trip. The whole staff was friendly. It is a smaller hotel which I loved because I could easily get from one place to another without a huge walk. Be ready to encounter many animals and hear them at night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Walter Barth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was extraordinary. The staff very helpful. At a lunch buffet a chef walked by and I asked if they had their ceviche that day, he said no but asked where I was seated and said he would see what he could do. 10 minutes later he brought me a plate of ceviche well presented ringed with fresh lime and cucumber and tortilla chips!
Stayed 4 nights in Mar 2025

10/10 Excellent

Esmeralda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the hotel was beautiful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful relaxing experience at this resort. The gardens were exceptional and our children thoroughly enjoyed rhe seeing the local wild monkeys.
Stayed 6 nights in Mar 2025

10/10 Excellent

Romas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok.
Stayed 10 nights in Mar 2025

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Riviera Maya. LOVED our stay at the Iberostar Waves Tucan (essentially the same place as Waves Quetzal). Resort was absolutely beautiful. The jungle was filled with wildlife. Our jungle facing room was visited by spider monkeys every afternoon. So cool! The room itself was fine but on the small side. Not a biggie for us. The beds were comfortable and the a/c worked well. Water pressure was occasionally an issue. The beach and pool area was fantastic. Plenty of places to lounge. Appreciated that they “policed” people who put their stuff out early to “save” lounge chairs. My whole family thought the food was fantastic. So much to choose from. Particularly enjoyed the hibachi restaurant and the breakfast buffets. Service across the board was great. Can’t single out anybody because they were all wonderful. Was not an issue for us, but if you have mobility issues, some of the walking paths are slippery and uneven. Gym/ fitness area was small and if you are a serious tennis player, the courts are soft and spongy. Evening entertainment was ok. Fire show on beach cut short due to rain- bummer. Cab into Playa del Carmen $20 round trip. Super fun! Shopped, enjoyed street entertainers and had a great dinner. Felt completely safe. Generally a wonderful trip. If you are expecting Four Seasons- this isn’t it. If you want a nice, affordable, Mexican vacation in the jungle with an awesome stretch of beach, you could do a lot worse!
Stayed 5 nights in Mar 2025

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole family had a great time, staff, food and cleanliness was great.
Stayed 9 nights in Mar 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive was amazing. Didn’t have to worry about nothing
Stayed 4 nights in Mar 2025

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parties or loud music after 10 pm, safe for children, great food options
Stayed 7 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was great but still gave you time to relax and enjoy the beach/pool.
Stayed 5 nights in Mar 2025

8/10 Good

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a sewage smell from behind our room and walking path
Stayed 5 nights in Feb 2025

6/10 Okay

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are a bit aged, grounds of a rain forest!
Stayed 4 nights in Mar 2025

8/10 Good

Andrea, Waxahachie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with our room when we first arrived. It was old and dark and so humid even with the air on that the sheets were wet. We upgraded, for a price of course, and the new room was 100 times better and made our stay enjoyable. We are mom, daughter and 2 year old twins. We always felt safe and the girls enjoyed the kids pool and slides. The staff was awesome and is what really made the trip for us. Food was ok, the beach is beautiful but there was a lot of seaweed which we expected. Pool is very big and clean with a lot of loungers available. It’s cool to see the peacocks, monkeys and other animals at the resort.
Stayed 4 nights in Mar 2025

10/10 Excellent

albert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jungle environment maintained on the property! Gives you that tropical feel! Property could use music at swim up bar area as it is somewhat removed from main pool entertainment area.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view and food are terrific.
Stayed 4 nights in Mar 2025

8/10 Good

Gurpreet

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Lizzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jessica Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort on a beautiful beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I , stayed for 7 days at the Iberostar Tucan and this was one of the best vacations that we have had at an all inclusive resort. The property is on an amazing beach , food at the restaurants was tasty and wide variety ; rooms were fine, service was great. There were non-motorize watersport offered , which we used everyday , as well as tennis court. Entertainment provided during the day and in the evening was excellent. Spa service /massage was excellent.. Overall, a very enjoyable stay , exceeding expectations and totally worth it. We will come back again.
Stayed 7 nights in Feb 2025