2/10 Terrible
Kendal
Travelled with family, Travelled with family and small children
10 Dec 2025
Liked: Cleanliness
Disliked: Amenities
My family and I were truly excited to stay at this resort. However, upon arrival, we were told we owed an additional $600 Canadian dollars to stay there. We had fully booked this stay over Expedia and had provided all needed details accurately (e.g., age of my son, number of guests, etc...). They argued that we had paid for an infant and not a four-year-old. We showed them how we had booked a child and reinforced how date of birth etc.. was provided to the resort. They refused to let us check-in until we paid. We felt completely taken advantage of and vulnerable. This was eventually resolved by Expedia (NOT the resort) who continued to deny any wrongdoing. We felt entirely scammed by this resort.
Aside from feeling utterly taken advantage of, we were regularly approached on the resort and asked to book additional services in a high-pressure manner (e.g., spa). I have never felt such intense sales tactics within the walls of a resort.
When we checked in, we never received a "towel card." This allows you to get towels at the pool. We were told to go back to the front desk to get one. It took four days of regularly going to the front desk, for them to have towel cards in stock.
The resort itself is picturesque, but small. There is only one buffet, which frequently had lengthy lines. The food was not bad but did not vary over our week stay there.
As a note, many in our travel party become quite sick during our stay. I'm unsure what to credit that too.
Kendal
Stayed 7 nights in Nov 2025
