6/10 Okay
Valerie, St. Catharines
Travelled with group
6 Feb 2026
Liked: Cleanliness, property conditions & facilities
We had a week a this hotel. It represented itself as an adult resort when it is actually 90% families and young families at that. It was a very large resort, kept clean, and friendly staff with the exception of the lobby bar. At the lobby bar, we were ignored by four staff members and we were the only two at the bar. It took asking twice to be served and yet we graciously left an almost required tip to the staff. We were disappointed with the taxi rates to go into town or even for a three kilometre trip, being over $30 Canadian. Another disappointment was the lack of Mexican music at the pools and lobby. Why not celebrate the country that people are coming to visit? One night (Saturday) being Mexican night was not enough to be authentic. A pool supervisor told us they had a required play list and could not divert from the list. A great resort for families and having a designated pool and room area as adult only did not make it any less family oriented as, all activities and restaurants were for all ages.
Valerie
Stayed 7 nights in Jan 2026
