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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Quinta Avenida

Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Property video
On the beach, sun-loungers, beach umbrellas, beach towels
In-room safe, blackout curtains, iron/ironing board, bed sheets
Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
The current price is AU$383
includes taxes & fees
11 Dec - 12 Dec

Explore the area

View map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬

Room options

View all photos for Room Premium with Partial Sea View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • 27 sq m
  • Sleeps 4

View all photos for Premium Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Garden View

8.0 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

Room amenity

Fragata Beach Club Superior Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Premium Room

Room amenity

Fragata Beach Club Premium Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(130 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Pool View

7.6 out of 10
Good
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(13 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Ceiling fan
  • 29 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Pool View

  • 27 sq m
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Coco Beach Resort & Spa- Optional All Inclusive. Within just a 10-minute stroll, you'll find Mamitas Beach and Playa del Carmen Main Beach. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. The fine-dining restaurant, Samurai - premium only, serves Japanese cuisine. Snack Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 3.5-property class Luis Donaldo Colosio resort, you'll be 1.1 km (0.7 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Coco Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Quinta Avenida - 11 min walk - 1.0 km
  • Punta Esmeralda Beach - 6 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Pizza Italia - ‬6 min walk
  • ‪Piaggia Ristorante Ítalo Mediterráneo - ‬4 min walk
  • ‪La Vagabunda - ‬5 min walk
  • ‪Crisol - ‬9 min walk
  • ‪Que Huevos - ‬5 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2003
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

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The Reef Playacar Beach Resort & Spa
  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 1,001 reviews
The price is AU$363
includes taxes & fees
11 Dec - 12 Dec
The Reef Playacar Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.80 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Frequently asked questions

What is the cancellation policy at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at The Reef Coco Beach Resort & Spa- Optional All Inclusive on 11 Dec 2025 start from AU$361.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive has a free self car park.

Are there any beaches close to The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, there is an onsite spa at The Reef Coco Beach Resort & Spa- Optional All Inclusive. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

The Reef Coco Beach Resort & Spa- Optional All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

What makes The Reef Coco Beach Resort & Spa- Optional All Inclusive a romantic place to stay?

1 hot tub and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that The Reef Coco Beach Resort & Spa- Optional All Inclusive is a hit with families.

Is there a free airport shuttle available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, The Reef Coco Beach Resort & Spa- Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, pets and service animals are not allowed.

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 442 out of 1005 reviews
Rating 8 - Good. 259 out of 1005 reviews
Rating 6 - Okay. 149 out of 1005 reviews
Rating 4 - Poor. 71 out of 1005 reviews
Rating 2 - Terrible. 84 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Thiago Machado dos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The flush valve was constantly making noise, the shower stall leaked water and flooded the bathroom, and the bathroom had a small mirror with a light that gave off electric shocks. None of these issues were resolved, and we weren't even moved. There's only a buffet restaurant and a snack bar, where the food selection is very limited and repetitive. The pool isn't as large as it appears in the photos, and the beach is small, and the docked boats spoil the view. Four days before the trip, I received an email offering extra services like very early check-in and very late check-out. I requested both and received a confirmation email, but upon arriving at the hotel, my very early check-in was denied and I had to wait four hours to get into my room. The beds are too small for a couple; they're not queen-size, just full-size. The crib didn't have a mattress; blankets were improvised in place of a mattress.
Stayed 5 nights in Aug 2025

10/10 Excellent

Dominic Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, the property and the all in all experience was amazing. This was my first trip to Mexico and this place did not disappoint.
Stayed 4 nights in Sep 2025

8/10 Good

NEREYDA, LEES SUMMIT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very very hard, beach was very stinky and nasty
Stayed 1 night in Sep 2025

2/10 Terrible

Kira

Travelled with partner
Disliked: Property conditions & facilities
This was not whats pictured. The rooms are small. We asked to be away from too much sound and they put us tight next to the pool and the party that was! It sounded like the DJ was in our room. The bed was a brick. The room was sparse to say the least. We left that day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yazgel Helena Berrio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me quede con mi familia por 6 días y todo estuvo excelente, es el lugar ideal para descansar, disfrutar de la playa y desconectarse… Todo el staff fue muy amable y hasta le prepararon comida especial a mi hijo para la cena, ya que no le gustan muchas cosas. En general la comida muy rica y variada. Sin duda volveremos… Lo único que entrian que mejoran es el olor a humedad que a veces se siente en las habitaciones.
Stayed 5 nights in Aug 2025

4/10 Poor

Dorothea Charlotte

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Dining was limited. Not fresh breakfast. Cheap selections. Alcohol was not real. Beach had a bad smell and dirty. Not much to do on the resort. Not worth the money. Pictures are deceiving.
Stayed 3 nights in Aug 2025

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival, I knew this was not a premium resort. The entire lobby is an open air concept with no air conditioning. The lobby, check in desk, concierges, excursion/travel planners, and common areas are all non air conditioned. The rooms are typical hotel style rooms with old decor and worn furniture. Beds are harder than the floors. BEWARE, this is a timeshare resort!!! They will attack you at check in and do all they can to “give” you free excursions, free travel, even free credit cards to buy things from the gift shop if you’ll only attend a 90 minute timeshare orientation. If you refuse, the timeshare sales rep will glare at you and make you feel very unwelcome the remainder of your stay. The entire resort has a moldy mildew smell. ALSO, THIS RESORT BOOST OF AN ALL INCLUSIVE EXPERIENCE, YET EVERYTHING COSTS EXTRA! Premium liquor cost more, they only offered us 4 brands under the all inclusive package we purchased. Also, they have 3 restaurants and require reservations. The Japanese restaurant costs extra per person and then they charge you extra for shrimp or lobster!! AND the pool closes at SEVEN pm!!! The ONLY entertainment this resort has is the pool and it closes BEFORE DARK!!!! You get a key card for the room and one for a pool towel. It’s an extra charge if you lose a room/towel card. AND, the front desk picks up the phone and just hangs up, so you have to walk to the front desk to make reservations! Restaurants don’t open until 6:30!
Stayed 3 nights in Aug 2025

8/10 Good

jose

Travelled with partner
Liked: Cleanliness
I like the proximity to the beach
Stayed 2 nights in Jun 2025

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at resort, staff was great, beach was nice, food was great !!!!!!!!
Stayed 2 nights in Aug 2025

6/10 Okay

Gladys

The beach was not cleaned. There’s was way too many locals going in and walking around. Feeling unsafe
Stayed 4 nights in Aug 2025

10/10 Excellent

Angela M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Reef Coco Beach in Playa del Carmen and upgraded to the Premium package—definitely worth it! From the moment we arrived, the service felt elevated. We were greeted with a welcome drink and a bottle of wine in the room, and the minibar was restocked daily, which was a great touch. The beach is beautiful and steps away, though a bit narrow in places. The VIP bar (Bar & Mar) was perfect for relaxing with premium cocktails in a more private setting. Having access to the Japanese restaurant Samurai was a highlight—delicious food and fun teppanyaki-style cooking. We also loved that we could use the amenities at the sister resort (Reef Playacar)—they even included the shuttle!
Stayed 6 nights in Aug 2025

2/10 Terrible

Heidy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of variety of food. The buffet is so limited. The soap smell
Stayed 5 nights in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was my best vacation
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location- clean - beachfront- pretty environment- easy access to go out and explore Playa del Carmen which was really why we stayed here- and that was the best part! It is a lovely hotel but it is also a vacation club so you have to deal with the assault of “ options” to be a “ gold member” or upgrade to all inclusive- and the whole “ buffet scene” was less than delicious. Drinks were also cheap liquor unless you’re a “ gold member”and the swim up bar- that was like a bad scene from the love boat!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, with plenty of food around for good prices and free tequila everywhere. Just magic.
Stayed 4 nights in Aug 2025

2/10 Terrible

Jennifer Michelle, Cypress

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Horrible. Check Google for reviews. There’s not enough space on here to put my review. The resort itself is beautiful has a nice pool and plenty of seating around. Booked private pick up from airport and he was 20 minutes late so we got bombarded with taxi solicitors. When we arrived at resort, we were told there was an upgrade if we wanted top shelf or Japanese restaurant, but I had already paid the upgrade online so I’m a little confused. Food was disgusting. You have two places to eat the snack bar or the buffet otherwise you have to find a time that you fit in the restaurants because they only take six people at a time. The hibachi used fajita beef. Resort Staff was rude. Drinks were gross tasted like sweet n low with water. The snack bar must use soy burgers. The hotdog was an oversized Vienna sausage. Bar refused to give us a cup of water because they didn’t open for another 20 minutes. Bed was like sleeping on floor. Pillows were over stuffed. Room smelled like sewage and sulfur. There’s no daily entertainment besides water aerobics. There’s no night entertainment besides for an hour at 9 PM. In the end, this place is called Leading Vacation Club & they will waste a day of your vacation trying to sell you a timeshare for $40-90k because you have to have breakfast with them & then go listen to them in a room and you already missed the departure for an excursion.After declining to buy it the people that acted like they were your best friends never acknowledge you again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. Inside was perfect. There was a bar, staff was attentive and i was able to schedule my tours there in the lobby. The pool has a bar, staff was friendly and wuick to serve. They have activities like ping pong, you can play golf, the pool is open until 9pm. Food was delicious.
Buffet all inclusive
Italian restaurant With reservation only at hotel
Beach
Our view
Stayed 5 nights in May 2025

2/10 Terrible

Narine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Substandard buffet, dirty pool, broken pool tiles, ants around the pool area, unbearable odor
Stayed 5 nights in Aug 2025

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are very deceiving !!! The whole property smelled. Mold on the bathroom doors. Food and horrible. I would not step in the pool.. it had broken tiles and luke warm water.
Stayed 5 nights in Aug 2025

8/10 Good

Jody

Stayed 2 nights in Jul 2025

4/10 Poor

Juan j.

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Not happy with the service
Stayed 3 nights in Jul 2025

10/10 Excellent

Edgar

Stayed 7 nights in Jul 2025

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No return never the pool condition.the.roof no maintanence
Stayed 3 nights in Aug 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very family-oriented. The à la carte dining options, the Mexican restaurant, and the Japanese restaurant were amazing. Miguel Angel at the Mexican restaurant was amazing, and Noe at the sports bar was great.
Stayed 7 nights in Jul 2025