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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Quinta Avenida

Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Property video
On the beach, sun-loungers, beach umbrellas, beach towels
5 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Room amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$505
includes taxes & fees
28 Jan - 29 Jan

Explore the area

View map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Room Premium with Partial Sea View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • 27 sq m
  • Sleeps 4

View all photos for Premium Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Garden View

8.2 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Fragata Beach Club Superior Room

Room amenity

Fragata Beach Club Superior Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Fragata Beach Club Premium Room

Room amenity

Fragata Beach Club Premium Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Superior Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(136 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Superior Room, Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Pool View

8.0 out of 10
Very good
(11 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(13 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Partial ocean view

View all photos for Room Superior with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Pool View

  • 27 sq m
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Coco Beach Resort & Spa- Optional All Inclusive. Within just a 10-minute stroll, you'll find Mamitas Beach and Playa del Carmen Main Beach. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. The fine-dining restaurant, Samurai - premium only, serves Japanese cuisine. Snack Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 3.5-property class Luis Donaldo Colosio resort, you'll be 1.1 km (0.7 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Coco Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Quinta Avenida - 11 min walk - 1.0 km
  • Punta Esmeralda Beach - 8 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Pizza Italia - ‬6 min walk
  • ‪Crisol - ‬9 min walk
  • ‪La Vagabunda - ‬5 min walk
  • ‪Piaggia Ristorante Ítalo Mediterráneo - ‬4 min walk
  • ‪Que Huevos - ‬5 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2003
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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  • Pool
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  • Spa
4.1 out of 5, Very good, 1,009 reviews
The price is AU$553
includes taxes & fees
22 Feb - 23 Feb
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.35 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night.
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Frequently asked questions

What is the cancellation policy at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

As of 26 Jan 2026, prices found for a 1-night stay for 2 adults at The Reef Coco Beach Resort & Spa- Optional All Inclusive on 28 Jan 2026 start from AU$483.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive has a free self car park.

Are there any beaches close to The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, there is an onsite spa at The Reef Coco Beach Resort & Spa- Optional All Inclusive. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

The Reef Coco Beach Resort & Spa- Optional All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

What makes The Reef Coco Beach Resort & Spa- Optional All Inclusive a romantic place to stay?

1 hot tub and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that The Reef Coco Beach Resort & Spa- Optional All Inclusive is a hit with families.

Is there a free airport shuttle available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, The Reef Coco Beach Resort & Spa- Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, pets and service animals are not allowed.

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 441 out of 1006 reviews
Rating 8 - Good. 259 out of 1006 reviews
Rating 6 - Okay. 152 out of 1006 reviews
Rating 4 - Poor. 74 out of 1006 reviews
Rating 2 - Terrible. 80 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Stayed 6 nights in Sep 2025

8/10 Good

Roberto, Yuba City

Stayed 4 nights in May 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool repair
Stayed 4 nights in Oct 2025

8/10 Good

Jennifer Lynne

Stayed 12 nights in Oct 2025

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel did not communicate on the site that the pool would be under construction during our visit. The parking lot had trash and looked like a dump site. The AC started leaking down into the room. The hotel staff questioned our stay when my wristband fell off but would let anyone else come in to visit the hotel beach. The noise was really loud at night when they had events so it was hard to sleep.
Stayed 7 nights in Oct 2025

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
The beds were very firm. The buffet options were very limited each day. Overall, not a bad place, but not the best place.
Stayed 4 nights in Oct 2025

6/10 Okay

adrian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I am a believer that the hotel should inform its patrons that before they book, they make them aware that 3/4 of the pool is closed.
Stayed 3 nights in Oct 2025

10/10 Excellent

Karen Ann, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean resort with friendly staff. Great beach area, very comfortable. Loved the entertainment as well.
Stayed 14 nights in Sep 2025

4/10 Poor

Alissa Renae

Travelled with group
Disliked: Staff & service
As much as it saddens me, my friends and I did not have a great experience at the Reef Coco Beach. Previously staying in Cozumel 2 years prior, my friends and I were over the moon to travel to Playa and experience all there is to offer. Off the bat, staff were very unfriendly, greeting guests around us but simply turning a blind eye to my group of 5 and waving us to the front desk to check in. We had 2 rooms reserved but once we got to them, one was completely flooded with water actually flowing, not dripping, from the AC. It took 3 calls to finally get half of our group moved. Disappointing, but we could look past it. After that, we decided to explore the property. I asked the front desk questions on where to locate certain amenities within the resort, only to be responded to very bitterly as if the staff were annoyed. there are many “staff” that walk around, trying to sell you excursions, kinda annoying. During our 7 day stay, we dealt with the smell of mildew and bugs in our room, mediocre food, passive aggressive wait staff at the restaurants and bars- the bar staff being the absolute most unfriendly. Don’t get me wrong, there were some fabulous staff members that we were made sure to take note of their names: Abi, Allen, Angel, Francisco, Brenda, and Orozco from the Japanese restaurant. I’m unable to type much more in this review, but would’ve loved to offer more insight. I’d recommend staying in Cozumel- absolutely beautiful with the most kind people you’ll ever meet.
Stayed 7 nights in Jul 2025

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

2/10 Terrible

Brandi

Stayed 4 nights in Aug 2025

10/10 Excellent

Rose Ann Tesiorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is clean, friendly staff and close to some tourist spot.
Stayed 7 nights in Sep 2025

10/10 Excellent

Renu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean, right on the beach. Friendly staff. Good food choice throughout day on all inclusive. Drinks unlimited. The beach beds are so nice with whirpool/jacuzzi.
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Stayed 7 nights in Sep 2025

10/10 Excellent

Natalia

Liked: Amenities
All the staff . Specially the pool Bar and the Buffet servers. Amazing service!
Stayed 3 nights in Sep 2025

4/10 Poor

Jose Manuel

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool was on reparations and there was no notifications of it till we arrived to the hotel. This was one of the main attractions of the hotel we considered when booking. That’s a really bad experience for me and my family. Expedia never told us or keep us posted of any of this updates or offered a other option.
Pool In reparation
Pool in reparation
Pool in repararion
Pool in reparation
Stayed 4 nights in Sep 2025

2/10 Terrible

Amanda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The food was terrible we left the resort everyday to eat breakfast lunch and dinner , all the food was cold and just had a very bad taste. The pool was under under construction with that being one of the main reason we picked this place was the all inclusive but we did not eat the food the drink did not even get to a busy . And the pool looks amazing online but it would have been nice to know it was under construction
Stayed 4 nights in Sep 2025

8/10 Good

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
The food was bad
Stayed 2 nights in Sep 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the ambience of the hotel... no free shuttle to airport....or if you did paid for an airport ride it would just be one time for that day. I ended up going ADO which is like a Greyhound Service...taxi's are outrageous in price But if you have any more specials for this same area let me know..that includes flight also.
Stayed 2 nights in Sep 2025

2/10 Terrible

Johana M

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My staying was not so good because they were in renovations. The kid pool was closed. My room was supposed to be the superior room but it didn’t seem as described. Also, they didn’t have room service.
Stayed 3 nights in Sep 2025

2/10 Terrible

yosef jaim

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 6 nights in Sep 2025

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

6/10 Okay

Thiago Machado dos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The flush valve was constantly making noise, the shower stall leaked water and flooded the bathroom, and the bathroom had a small mirror with a light that gave off electric shocks. None of these issues were resolved, and we weren't even moved. There's only a buffet restaurant and a snack bar, where the food selection is very limited and repetitive. The pool isn't as large as it appears in the photos, and the beach is small, and the docked boats spoil the view. Four days before the trip, I received an email offering extra services like very early check-in and very late check-out. I requested both and received a confirmation email, but upon arriving at the hotel, my very early check-in was denied and I had to wait four hours to get into my room. The beds are too small for a couple; they're not queen-size, just full-size. The crib didn't have a mattress; blankets were improvised in place of a mattress.
Stayed 5 nights in Aug 2025

10/10 Excellent

Dominic Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, the property and the all in all experience was amazing. This was my first trip to Mexico and this place did not disappoint.
Stayed 4 nights in Sep 2025