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The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida

Where to?

Dates

October 2025

November 2025

Outdoor pool, pool umbrellas, pool loungers

In-room safe, blackout curtains, iron/ironing board, bed sheets

On the beach, sun-loungers, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Good

Popular amenities

All-inclusive
24/7 front desk

includes taxes & fees

30 Oct - 31 Oct

Explore the area

Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710

Place, Mamitas Beach
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪6 min walk‬
Place, Quinta Avenida
‪11 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪59 min drive‬

Room options

Premium Room, Garden View

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Free minibar items

LED TV

Blackout curtains

29 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Fragata Beach Club Superior Room

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LED TV

Ceiling fan

Blackout curtains

Hairdryer

Private bathroom

Sleeps 4
2 Double Beds OR 1 King Bed

Fragata Beach Club Premium Room

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LED TV

Ceiling fan

Blackout curtains

Bathrobes

Hairdryer

Sleeps 4
2 Double Beds OR 1 King Bed

Superior Room, Garden View

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

LED TV

Blackout curtains

Ceiling fan

29 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Superior Room, Pool View

Good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

LED TV

Blackout curtains

Ceiling fan

29 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Partial Ocean View

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Free minibar items

LED TV

Blackout curtains

29 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Coco Beach Resort & Spa- Optional All Inclusive. Within just a 10-minute stroll, you'll find Mamitas Beach and Playa del Carmen Main Beach. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. The fine-dining restaurant, Samurai - premium only, serves Japanese cuisine. Snack Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 3.5-property class Luis Donaldo Colosio resort, you'll be 1.1 km (0.7 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Maritime Terminal.

View more Resorts in Playa del Carmen

What's nearby

Mamitas Beach - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 6 min walk - 0.6 km
Quinta Avenida - 11 min walk - 1.0 km
Playa del Carmen Maritime Terminal - 4 min drive - 3.2 km
Gran Coyote Golf - 5 min drive - 5.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

‪La Vagabunda - ‬5 min walk
‪Piaggia Ristorante Ítalo Mediterráneo - ‬4 min walk
‪San Lucho Mezcaleria - ‬7 min walk
‪Pizza Italia - ‬6 min walk
‪Quinta Parilla - ‬5 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida

Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

1 building

196 guestrooms or units

3 levels

5 dining venues

5 bars or lounges

8762 sq ft of conference space

814 sq. m of conference space

Built in 2003

Karaoke

Deli

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar on the beach

Bar by the pool

Swim-up bar

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

On private beach
Pool
All-inclusive
Spa

includes taxes & fees

17 Nov - 18 Nov

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

5 bars/lounges
5 restaurants
A beach bar
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Miramar
Rosinella
Sabor Latino
Samurai - premium only
Snack Bar

Things to do

Beach volleyball
Bicycle storage
Billiards/pool table
Boat tours
Children's pool
Fishing
Free bicycle rentals
Free children's club
Full-service spa
Gym
Hot tub
Karaoke
Kayaking
Mini golf
Outdoor pool
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sauna
Scuba diving
Shopping
Snorkelling
Surfing/bodyboarding
TV in common areas

Family friendly

Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Mini golf
Mini-fridge
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

8,762 square feet of conference space
Business centre
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Lift (109 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible spa

1 building
100% renewable energy
3 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2003
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Local artist showcase
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch LED TV with cable channels

Food and drink

Mini-fridge

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2.76 per accommodation, per night
Destination fee: USD 1.24 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach

Coco Reef Beach Resort

Reef Coco Beach

Reef Coco Beach All Inclusive

Reef Coco Beach Playa del Carmen

Reef Coco Beach Resort

Reef Coco Beach Resort All Inclusive

Reef Coco Beach Resort All Inclusive Playa del Carmen

The Reef Coco Beach Resort All Inclusive

Reef Coco Beach All Inclusive Playa del Carmen

Reef Coco Resort Inclusive

Frequently asked questions

What is the cancellation policy at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at The Reef Coco Beach Resort & Spa- Optional All Inclusive on 30 Oct 2025 start from AU$250.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive has a free self car park.

Are there any beaches close to The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, there is an onsite spa at The Reef Coco Beach Resort & Spa- Optional All Inclusive. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

The Reef Coco Beach Resort & Spa- Optional All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

What makes The Reef Coco Beach Resort & Spa- Optional All Inclusive a romantic place to stay?

1 hot tub and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that The Reef Coco Beach Resort & Spa- Optional All Inclusive is a hit with families.

Is there a free airport shuttle available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, The Reef Coco Beach Resort & Spa- Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, pets and service animals are not allowed.

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Rupa

26 July 2025

Liked: Property conditions & facilities

Stayed 10 nights in Jul 2025

10/10 Excellent

Gabriela

Travelled with partner

24 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so kind and so much fun. We loved going to the beach everyday and the staff is amazing. Enjoyed my stay.

Stayed 7 nights in Jul 2025

6/10 Okay

Katie

Travelled with family and small children

22 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was very nice and cozy. Although it’s not very large, it felt safe and easy to navigate — which was perfect for both my parents and young kids. Day 1: From transportation to check-in, everything went smoothly. All the staff we encountered were friendly, professional, and welcoming. Day 2: We learned that restaurant reservations are made daily, which meant waking up early just to secure a spot. We got up at 6:30 AM only to find that the Japanese restaurant was already fully booked. Surprisingly, the front desk was able to book us a reservation for the following day, which felt misleading considering we were told reservations are same-day only. Because of this confusion and inconsistency, I deducted one star. Departure Day: Unfortunately, our experience ended on a bad note. Our airport driver was unprofessional — driving unsafely while using his phone, which made us feel very uncomfortable. This kind of behavior is unacceptable, especially when guest safety is at risk. Deducting another star for this. Overall, the resort itself is beautiful and the staff (aside from the driver) were great. Despite the issues, we will definitely come back again — hoping for improvements next time.

Stayed 5 nights in Jul 2025

6/10 Okay

Lee Albert

Travelled with family and small children

22 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

Nairy Leveron

Travelled with family

21 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely a fun and enjoyable stay!! The staff is amazing. Definitely will return to them. Boris at the pool, the restaurant staff all of them are so sweet, so attentive. The front desk from The moment we got in until the day we left just ready to help and so happy to do it. Sad my trip is done but I know 100% Ill be going back to the reef coco beach

Stayed 7 nights in Jul 2025

10/10 Excellent

Luis

19 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2025

8/10 Good

Daniela

17 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2025

6/10 Okay

Mr. Joel

Travelled with family

16 July 2025

Liked: Cleanliness, staff & service

It's ok but not really worth the price we paid.

Stayed 3 nights in Jul 2025

6/10 Okay

Angela, na

Travelled with family

12 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

We stayed 6 nights all inclusive. Food average, bar staff not too friendly. Beach has seaweed so smells and water brown. Would go somewhere else next time.

Stayed 6 nights in Jun 2025

8/10 Good

Juan

Travelled with family

11 July 2025

I like drinks and food.i didn't like all the sargazo around the beach

Stayed 4 nights in Jul 2025

8/10 Good

Stephen

Travelled with partner

4 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is very nice. The U-shape around the pool adds a quality of inclusiveness with the others. Unfortunately, noise late at night in one area or another was a problem for us. Music and other noise travels pretty much throughout the property. If you are sensitive to noise, this may not be a place for you. If the staff knows that there are truly quiet corners of the property, then they should make guests aware of that and guide them to those rooms. Even when I asked before making reservations and while staying there, I didn't learn of any quiet rooms. The sargassum this summer is awful - every beach suffers from it. Reef's efforts to keep it under control on their immediate beach and sea area bounded by a sargassum fence helped.

Stayed 4 nights in Jun 2025

8/10 Good

Angelica

Travelled with family

3 July 2025

Liked: Staff & service, amenities, property conditions & facilities

It was ok the advertisement over sell it

Stayed 5 nights in May 2025

6/10 Okay

Jacqueline, Jamaica

Travelled with family

1 July 2025

Disliked: Staff & service, property conditions & facilities

Staff is very friendly with the exception of one lady who was trying to sell us the package of buying a condo. Told her I wasn’t interested but since I was with my whole family I told her she could directly speak to them instead of trying to speak to me at the same time since I did t want her to waste her time on me. She took it offensively and said I was a “grosera”. The overall place is what you would expect an all inclusive to be. If you’re looking for authentic Mexican food this is not the place to eat at. It is close to 5th Ave where there are other popular places to eat and it’s easily walkable. The beach was filled with Sargassum which kinda of ruined our beach area and the smell was horrible but that’s uncontrollable. Alcoholic Drinks were just all very sweet. Safest thing to get is beer. Don’t think I would be coming back.

Stayed 4 nights in Jun 2025

6/10 Okay

Karina

Travelled with partner

27 June 2025

Liked: Staff & service

Disliked: Cleanliness

Stayed 4 nights in Jun 2025

4/10 Poor

Alicia

Travelled with family

27 June 2025

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

The buffet food was terrible and the pillows were the most uncomfortable. The towels were rough and unpleasant.

Stayed 4 nights in Jun 2025

4/10 Poor

Nicholas

26 June 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Don’t eat here

Very disappointing hotel. They could make it so much nicer for very little effort but a rundown seven hole pup, putt golf course and rough food selection and staff that either can’t get their stories straight or is outright lying to gas. It was very disappointing.

Stayed 3 nights in Jun 2025

4/10 Poor

Marvin Marcel

Travelled with partner

26 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

We liked the room and the pool beautiful resort but the food was terrible I paid the extra 140 a day for all inclusive and the food was so bad we ended having to go down town for all our meals

Stayed 4 nights in Jun 2025

8/10 Good

Alejandro

Travelled with family

26 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

I appreciated the warm welcome, and some of the staff were very attentive. The place is clean and well-located, close to restaurants, shopping, supermarkets, and parks. However, I was a little disappointed with the beach. It wasn’t the best and was somewhat dirty. I also didn’t like how some people at the hotel tried to push promotions or convince me to buy things, it felt too aggressive, and I don’t enjoy that while on vacation. The beach towel policy was also frustrating. There were too many rules, and losing one comes with a $30 charge, which seems extremely expensive for a towel. I wish there was a bit more trust toward guests. We come to relax, not to steal. Aside from that, many of the people were friendly, and the hotel itself is beautiful.

Stayed 8 nights in Jun 2025

2/10 Terrible

Luis Alberto Villalba

Travelled with partner

25 June 2025

Disliked: Cleanliness, amenities, property conditions & facilities

During my stay, I encountered several serious issues that significantly impacted my experience and well-being. Most notably, the beach adjacent to the property was in extremely poor condition. It was unsafe and unusable due to a significant accumulation of sargazo (seaweed), which was left uncollected and rotting, emitting a strong odor and creating an unsanitary environment. Despite this being a known issue in the region, the hotel made no visible effort to clean or maintain the beach area for guests. More concerningly, the lack of cleanliness extended beyond the beach. General hygiene standards throughout the property were subpar, and I ultimately developed a severe dermatological condition during my stay — a direct consequence, I believe, of the hotel’s failure to maintain proper sanitary conditions. This has required medical attention and caused considerable distress. This experience was unacceptable, especially given the standards and expectations communicated by the hotel in its marketing materials. I trusted The Hotel to provide a safe, clean, and professionally managed environment, and that trust was completely violated.

Stayed 2 nights in Jun 2025

2/10 Terrible

Christopher

Travelled with partner

23 June 2025

Disliked: Cleanliness, amenities, property conditions & facilities

This is not a 4 star resort. More like a 2 star. Food was bland, seaweed smell was terrible. Beach was disgusting.

Stayed 4 nights in Jun 2025

8/10 Good

Leslee

Travelled with partner

22 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Super cute property with a great vibe. Staff was very friendly and helpful. I loved that there was a few beach clubs next door and it is walkable to downtown Playa. Downside food was not great and I agree with the other reviews about the beds. The beds were very firm, not the worst but not the best. Aside from that I would return.

Stayed 2 nights in Jun 2025

4/10 Poor

Tyler

Travelled with partner

19 June 2025

Disliked: Amenities

Only stayed for a night because the nightly rate was cheaper than 2 day use passes. Property is not very large. Rooms are out dated. Food is what you'd expect from about a 2+ - 3 star resort. Definitely could not do 5+ days here. Did enjoy that the resort is a short walk to 5th Ave.

Stayed 1 night in Jun 2025

6/10 Okay

Annabel

19 June 2025

Stayed 4 nights in Jun 2025

8/10 Good

Laura

Travelled with group

18 June 2025

Liked: Cleanliness, property conditions & facilities

Most of the staff was excellent, they definitely respond to friendly customers......as they should! At check in we were told we would not have a king sized bed because this was a family friendly resort, however when booking reservations for dinner we were told that no more than 4 could be seated together. The restaurant staf was excellent and had no problem seating all 6 of us together. The safe in our room was locked when we arrived and, after 3-4 times telling the front desk, we simply gave up. If it wasn't for the front desk and concierge service we would have given the staff a 5-star rating, that is really unfortunate. The activities were fun and you got out of them what you put in. Water aerobics, music trivia, bocce ball on the beach, disco at the sports bar and karaoke was all a really good time. It's a smaller resort and the beach is roped off, if you're looking for the Cancun type water, this wasn't it. Food was okay at the buffet, the Mexican and Italian restaurants and snack bar were delicious! I felt like this all-inclusive had more 'not included' items than most, but we had everything that we needed. Not a lot of extra activities for kids, yet I wasn't traveling with kids so I may have missed some things. This resort is what you pay for, however if you have to travel on a budget, it is clean and you'll have everything that you need. About 45 minutes from the airport

Stayed 4 nights in Jun 2025

2/10 Terrible

alex

Travelled with family and small children

17 June 2025

Rooms are disgusting, shower floods the entire room. Food is absolutely unacceptable. Then they locked us out of the room after three days saying they undercharged us at check in . I paid in full on Expedia a month before our trip. The entire resort smells like diarrhea as well. This place needs to be bulldozed and sell the property. By the way I’m extremely easy going person and willing to look past certain things. this place is horrible

Stayed 5 nights in Jun 2025

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The Reef Coco Beach Resort & Spa- Optional All Inclusive

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Similar properties

The Reef Playacar Beach Resort & Spa

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

Good

8.6/10

8.4/10

8.0/10

8.0/10

8.4/10

Reviews

10/10 Excellent