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Arkana 9 by Grupo Amber

Property class: 3

Photo gallery for Arkana 9 by Grupo Amber

Property amenity
A staircase leading to a wooden door, surrounded by lush green plants and white walls.
A rooftop terrace with white lounge chairs, a large umbrella, and a potted plant.
A modern hotel room with a neatly made bed, a dining area with a table and chairs, and a kitchenette.
A modern living space with a wooden staircase, a dining table with chairs, a TV mounted on the wall, and a potted plant.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Air-conditioning
  • Kitchen

Explore the area

View map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Suite

A modern bedroom with a wooden headboard, a large window with a view of greenery, a bedside table, and a small desk with a remote control.

Standard Suite

  • 35 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A modern hotel room with a neatly made bed, a dining area with a table and chairs, and a kitchenette.

Junior Suite

  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Family Suite

A neatly made bed in a hotel room with a large window, a bedside table, and a wall-mounted air conditioner.

Family Suite

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Suite

A modern living space with a wooden staircase, a dining table with chairs, a TV mounted on the wall, and a potted plant.

Deluxe Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About the area

Playa del Carmen

At Arkana 9 by Grupo Amber you'll be within just a 15-minute stroll of popular places like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool and in-room kitchens. .This smoke-free hotel offers free WiFi in public areas. .Attractions within a 10-minute drive of this 3-property class Zazil-ha hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 11 min walk - 1.0 km
  • Mamitas Beach - 12 min walk - 1.1 km
  • Playa del Carmen Main Beach - 14 min walk - 1.2 km
  • Quinta Alegría Shopping Mall - 15 min walk - 1.3 km
  • Plaza Las Americas - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Chiltepin Marisquillos - ‬7 min walk
  • ‪El Fogon del May - ‬6 min walk
  • ‪XYZ - ‬9 min walk
  • ‪Pescadería y Cocktelería El Pirata - ‬6 min walk
  • ‪Los Aguachiles - ‬6 min walk

About this property

Arkana 9 by Grupo Amber

Arkana 9 by Grupo Amber offers its guests an outdoor pool and pool umbrellas. WiFi is free in public spaces.

This 3-star Playa del Carmen hotel is smoke free.

  • 8 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • No smoking on site
Arkana 9 by Grupo Amber offers 8 accommodations with air conditioning. Accommodation at this 3-star hotel has kitchens with microwaves and kitchenware and utensils.

Bathrooms include a shower. Televisions come with digital channels. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • Outdoor pool

Guest services

  • Housekeeping on request

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Food and drink

  • Cookware, dishware, and utensils
  • Griddle
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets and service animals are not allowed at Arkana 9 by Grupo Amber

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Frequently asked questions

Are there any beaches close to Arkana 9 by Grupo Amber?

Yep, Arkana 9 by Grupo Amber is a short 13-minute walk from Playa del Carmen Main Beach.

Does Arkana 9 by Grupo Amber have a pool?

Arkana 9 by Grupo Amber has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is there a free airport shuttle available at Arkana 9 by Grupo Amber?

No, Arkana 9 by Grupo Amber does not offer an airport shuttle service.

What time are check-in & check-out at Arkana 9 by Grupo Amber?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Arkana 9 by Grupo Amber?

No, pets and service animals are not allowed.

Arkana 9 by Grupo Amber Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020
Verified review

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

JG811

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021
Verified review

4/10 Poor

Greg

Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020
Verified review

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020

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