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Platinum Yucatan Princess Adults Only - All Inclusive

Property class: 5 and above

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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8 bars/lounges, 2 poolside bars, beach bar
Lobby
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
The current price is AU$398
includes taxes & fees
26 Apr - 27 Apr

Explore the area

View map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(74 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

8.2 out of 10
Very good
(103 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Platinum Yucatan Princess Adults Only - All Inclusive . Within a 20-minute stroll, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Highlights at this all-inclusive property include 6 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to Princess Spa Platinum can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and steam room. The buffet restaurant, Yucatan, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the 6 outdoor tennis courts and nightclub. 6426 square feet (597 square metres) of event facilities include conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen property include Quinta Avenida and El Camaleón Mayakoba Golf Course.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Quinta Avenida - 17 min drive - 9.9 km
  • Playa del Carmen Main Beach - 17 min drive - 10.2 km
  • Maroma Beach - 21 min drive - 14.7 km
  • Xcaret Eco Theme Park - 29 min drive - 20.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Fresco Bar - ‬11 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Steakhouse - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this property measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

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  • Spa
  • Parking included
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The price is AU$338
includes taxes & fees
20 May - 21 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

What is the cancellation policy at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on 26 Apr 2026 start from AU$398, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Platinum Yucatan Princess Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Platinum Yucatan Princess Adults Only - All Inclusive is a short 16-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Princess Spa Platinum is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool?

Yep, and guests love it! Platinum Yucatan Princess Adults Only - All Inclusive has 13 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive features 2 poolside bars, 13 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Platinum Yucatan Princess Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Platinum Yucatan Princess Adults Only - All Inclusive .

Is Platinum Yucatan Princess Adults Only - All Inclusive family-friendly?

No, Platinum Yucatan Princess Adults Only - All Inclusive is an adults-only property.

Does Platinum Yucatan Princess Adults Only - All Inclusive serve breakfast?

You bet, travelers adore the free buffet breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, Platinum Yucatan Princess Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Platinum Yucatan Princess Adults Only - All Inclusive ?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, pets are not allowed.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1698 out of 3056 reviews
Rating 8 - Good. 716 out of 3056 reviews
Rating 6 - Okay. 360 out of 3056 reviews
Rating 4 - Poor. 139 out of 3056 reviews
Rating 2 - Terrible. 143 out of 3056 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

James

Stayed 7 nights in Jan 2026

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and accommodating staff. Clean rooms, food is fine.
Stayed 4 nights in Jan 2026

8/10 Good

Ainsley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room very clean, had an amazing deep tissue massage and it was pretty quiet- never a line for drinks and always room at either swim-up bar. We aren’t beach people but if you are the beach was small there but with access to the neighbouring Princess resort with larger beach.
Stayed 7 nights in Jan 2026

4/10 Poor

Anthony

Stayed 7 nights in Jan 2026

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All the servers at the buffet were amazing! The room was always cleaned, towels replaced. All the staff were so friendly and accomodating!
Stayed 7 nights in Jan 2026

10/10 Excellent

Kenule Peace

Stayed 3 nights in Jan 2026

8/10 Good

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean although a little dated. Staff was mostly outstanding. Beautiful grounds and attention to wildlife. You will see Monkeys, deer, coatis etc
Stayed 5 nights in Jan 2026

10/10 Excellent

Emily

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, housekeeping was fantastic. The steakhouse is easily a 5-Star dining experience. Buffet keeps a good variety of foods on hand so you never get food fatigue. Best resort I've stayed at in the Riviera Maya yet!
Stayed 7 nights in Jan 2026

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were cold this week due to weather. Staff is amazing, rooms are a little out dated but very clean and comfortable, the buffet breakfast is very good and the staff are top notch!
Stayed 6 nights in Jan 2026

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed this resort with my husband!
Stayed 8 nights in Dec 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very courteous and attentive staff! Room was huge and spotless. Great vibes during the day at the pool bar. Amazing choice of restaurants!
Stayed 7 nights in Sep 2025

10/10 Excellent

MiPreciouse Threats

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, great amenities and activities
Stayed 4 nights in Jan 2026

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Food was decent hit or miss service too
Stayed 6 nights in Jan 2026

6/10 Okay

Garrett

Room was clean, food was fantastic and the staff were mostly friendly, just one moody bartender. Resort is technically on the ocean but there are no ocean views from
Stayed 5 nights in Jan 2026

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was amazing. Great place to relax.
Stayed 5 nights in Jan 2026

4/10 Poor

Erick

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The only thing I truly enjoyed during my stay was the room service, the access to the pool from my room, the hibachi restaurant & the housekeeping service. Everything else was poor. The staff did not feel welcoming at all! I’ve been to many resorts and this is the first resort where I did not feel welcomed or wanted. Staff was not informative or welcoming. We were definitely not treated the same as other. The buffet food was not great either. Only employees that did feel welcoming were Israel from the front where he would greet us daily, Monica our chef from hibachi but was unfortunately treated poorly from her sous chef & other guest that embarrassed her in front of everyone. Our waiter Janette from the hibachi restaurant was also very lovely where we had a lovely conversation. Other than that I wouldn’t really recommend this place, the staff was very cold and unwelcoming.
Stayed 4 nights in Jan 2026

10/10 Excellent

Leah

Stayed 8 nights in Jan 2026

6/10 Okay

Virlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is very good, the room is comfortable, and the food is excellent. There was a lack of activities and entertainment during the day and also at night. We became quite discouraged ☹️The beach in front of the hotel has many rocks, so it's difficult to swim.I want to thank Aurelio who did everything to make my daughter's 18th birthday celebration special.
Stayed 3 nights in Dec 2025

10/10 Excellent

Austin

Stayed 4 nights in Jan 2026

10/10 Excellent

Margaret, Windermete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

10/10 Excellent

Danielle

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.
Stayed 7 nights in Jan 2026

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Darren Da

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms. Large rooms
Stayed 7 nights in Jan 2026

6/10 Okay

Latifa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2026

6/10 Okay

Precious

Stayed 3 nights in Dec 2025