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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Breakfast included
  • Parking included
The current price is AU$418
includes taxes & fees
8 Apr - 9 Apr

Explore the area

View map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(72 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

8.2 out of 10
Very good
(100 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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  • Pool
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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Platinum Yucatan Princess Adults Only - All Inclusive . Within a 20-minute stroll, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Highlights at this all-inclusive property include 6 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to Princess Spa Platinum can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and steam room. The buffet restaurant, Yucatan, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the 6 outdoor tennis courts and nightclub. 6426 square feet (597 square metres) of event facilities include conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen property include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Playa del Carmen Main Beach - 13 min drive - 7.8 km
  • Maroma Beach - 17 min drive - 14.0 km
  • Xcaret Eco Theme Park - 23 min drive - 18.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Fresco Bar - ‬11 min walk
  • ‪El Beso Pool Bar - ‬17 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this property measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

What is the cancellation policy at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on 8 Apr 2026 start from AU$418, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Platinum Yucatan Princess Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Platinum Yucatan Princess Adults Only - All Inclusive is a short 16-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Princess Spa Platinum is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool?

Yep, and guests love it! Platinum Yucatan Princess Adults Only - All Inclusive has 13 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive features 2 poolside bars, 13 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Platinum Yucatan Princess Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Platinum Yucatan Princess Adults Only - All Inclusive .

Is Platinum Yucatan Princess Adults Only - All Inclusive family-friendly?

No, Platinum Yucatan Princess Adults Only - All Inclusive is an adults-only property.

Does Platinum Yucatan Princess Adults Only - All Inclusive serve breakfast?

You bet, travelers adore the free buffet breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, Platinum Yucatan Princess Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Platinum Yucatan Princess Adults Only - All Inclusive ?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, pets are not allowed.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1682 out of 3024 reviews
Rating 8 - Good. 704 out of 3024 reviews
Rating 6 - Okay. 358 out of 3024 reviews
Rating 4 - Poor. 142 out of 3024 reviews
Rating 2 - Terrible. 138 out of 3024 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were incredibly helpful and professional. Even when our excursion pickup location was missed, they worked to find a solution and offer help. At the restaurants, we found staff to be well trained and knowledgeable about everything. Everything felt premium.
Stayed 6 nights in Dec 2025

2/10 Terrible

justin

Travelled with partner
Spa amenities are not included and i understand this. They give you a waiver for a 30 min “hydro therapy” session but its really just a sauna and a not hot jacuzzi. What i was really disappointed in was the fact that we booked a normal pedicure(which is not included), price was 1130 pesos each. Slightly expensive but why not lets do it. Fast forward three days later during check out come to find they had charged me for the “spa pedicure”. There was absolutely nothing different to a normal pedicure but somehow cost 30 dollars more per person. General amenities around the resort are sort of lack luster including most of the “sports park” amenities, restaurants and shows. We spent more time driving to tulum and seeing sights there instead of paying someone out front of the resort 3500 pesos for a “tour”. Next time… backpacking
Stayed 3 nights in Dec 2025

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have been to several all Inclusives in Cancun. We never stay at the same one because we want a new experience but I already want to come back to this resort!! I really can’t think of anything negative. The only thing was just our location of our room. I wish it was near the party pool. I know now to ask for that next time.
Stayed 5 nights in Nov 2025

10/10 Excellent

Deneen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was great! Food was delicious, staff was friendly, great entertainment, great amenities. Would definitely come back
Stayed 6 nights in Dec 2025

8/10 Good

Jayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food selection at the buffet. Restaurants were great! Although, we did not go to the Rodeo Grill… Our room was very spacious and clean. Staff were amazing, so helpful and friendly. The drinks were made well. Especially at the party pool. Which they do lots of fun activities there. You will not be bored. At night they have theatre performances and some special events that took place outside. You are always entertained. You can also visit the sister resorts next to us. The sunset princess was very beautiful, but huge !!! They have a sports bar inside which was nice. We only have a ‘lobby bar’ that is inside or the ‘club’ . Overall it was a great experience. I would definitely recommend coming here. I enjoyed my stay!
Swim up
Deer
Beach
Italian restaurant (gluten free/dairy free)
Stayed 7 nights in Nov 2025

10/10 Excellent

Lianne

Liked: Cleanliness, property conditions & facilities
Had an amazing stay! The housekeeping was so friendly and did an awesome job cleaning our room and the bellhops were fantastic. Beautiful resort and amazing food! Special kudos to Javier the bellhop he did absolutely everything to make our trip the best! So friendly and helpful!
Stayed 7 nights in Nov 2025

10/10 Excellent

Emily Elizabeth

Stayed 5 nights in Dec 2025

10/10 Excellent

Dieargo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 5 nights in Nov 2025

10/10 Excellent

Kristin

Stayed 5 nights in Nov 2025

2/10 Terrible

Elton, North Haledon

Stayed 5 nights in Dec 2025

10/10 Excellent

Brandon Douglas

Stayed 10 nights in Nov 2025

10/10 Excellent

Wacey, AYLMER

Stayed 7 nights in Nov 2025

10/10 Excellent

victoria

Stayed 4 nights in Nov 2025

8/10 Good

Claudia Jeannette Aviles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was absolutely wonderful. The resort itself was beautiful and we thoroughly enjoyed our time there. The only minor drawback was a check-in process. The staff member who assisted us wasn’t the most professional and we didn’t receive all the information we needed for example the shuttle bus schedule, and clarity on the distance from the resort to Playa del Carmen center. Thankfully, the rest of our stay was excellent and the checkout experience was much better overall we had a great time.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 7 nights in Nov 2025

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Everything was first class
Stayed 7 nights in Nov 2025

10/10 Excellent

Amy

Stayed 6 nights in Nov 2025

10/10 Excellent

Malcolm Royce

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great weather, food and drinks were amazing! Highly recommend!
Stayed 6 nights in Nov 2025

10/10 Excellent

Desiree

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Grounds are beautiful, rooms and facilities are very clean, staff is friendly and very attentive, entertainment was great, beaches are immaculate. One of our favorite spots to vacation at. We are repeat visitors and will definitely be back again.
Stayed 5 nights in Nov 2025

8/10 Good

Jessica Ann

Liked: Cleanliness, amenities, property conditions & facilities
The room was good except for our air conditioner. The room was warm and muggy. Everything in our room was damp. That definitely made sleeping uncomfortable and not so good. The other 2 rooms that our family were in, were cold and comfortable. Staff was friendly. We felt very safe at this resort. Breakfast was always good and the coffee was fantastic. Dinners were ok. Rodeo Grill was disappointing. All 4 meals that we had were over cooked and dry. The Italian restaurant was wonderful. The dinner buffet was decent. I'm all for having to dress up for dinner but when the men have to wear slacks or jeans with the heat and humidity it made them very uncomfortable and miserable especially when your not used to it.
Stayed 4 nights in Nov 2025

10/10 Excellent

Victoria

Stayed 4 nights in Nov 2025

8/10 Good

Kenyortia Kenosha Lowe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! The rooms are clean, food was good and I love that there were no reservations required for most of the restaurants. It is connected to a family resort which adds more options for dining. The downside is not enough space at either of the pools to accommodate all the guests. The swim up is not private everyone can come swim whenever they want in the pool outside your patio/balcony.
Beach
Boardwalk to beach-saw deer!
Swim up outside our room
Stayed 5 nights in Nov 2025

10/10 Excellent

Jesus

Stayed 5 nights in Nov 2025

10/10 Excellent

Kathleen, Baltimore

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was pleasant.
Stayed 3 nights in Nov 2025

2/10 Terrible

Amy

It felt
Stayed 7 nights in Nov 2025