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Fairmont Mayakoba

Where to?

Dates

April 2026

May 2026

3 bars/lounges, swim-up bar, poolside bar

8 restaurants, breakfast, lunch, dinner served; Mexican cuisine

5 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet-friendly
Parking included
Free Wi-Fi

includes taxes & fees

22 Apr - 23 Apr

Explore the area

Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710

Place, El Camaleón Mayakoba Golf Course
‪5 min walk‬
Place, Maroma Beach
‪13 min drive‬
Place, Xcaret Eco Theme Park
‪21 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪41 min drive‬

Room options

65-inch LED TV with satellite channels, TV, toys

Fairmont, Room, 1 King Bed, Non Smoking

Exceptional

Garden view
41 sq m
Sleeps 2
1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Non Smoking

Exceptional

Garden view
41 sq m
Sleeps 4
2 Queen Beds

Casita, Deluxe Room, 1 King Bed, Non Smoking

Exceptional

Garden view
43 sq m
Sleeps 2
1 King Bed

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Very good

Garden view
45 sq m
Sleeps 4
2 Queen Beds

Casita, Signature Room, 1 King Bed, Non Smoking

Excellent

Canal view
45 sq m
Sleeps 2
1 King Bed

Casita, Signature Room, 2 Queen Beds, Non Smoking

Good

Canal view
47 sq m
Sleeps 4
2 Queen Beds

Casita, Signature Suite, 1 King Bed, Non Smoking

Exceptional

Canal view
85 sq m
1 bedroom
Sleeps 4
1 King Bed

Casita, Room, 1 King Bed, Canal View, Beachside

Canal view
43 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Canal view
172 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite, 1 King Bed, Non Smoking (Coral)

Canal view
139 sq m
1 bedroom
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed (Tortuga)

Canal view
198 sq m
1 bedroom
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed (Camaleon)

Ocean view
205 sq m
2 bedrooms
Sleeps 7
1 King Bed

Casita, Room, 2 Queen Beds, Canal View, Beachside

Canal view
47 sq m
Sleeps 4
2 Queen Beds

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Canal view
103 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Exceptional

Resort view
41 sq m
Sleeps 2
1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Very good

Resort view
45 sq m
Sleeps 4
2 Queen Beds

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Exceptional

Canal view
47 sq m
1 bedroom
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

Ocean view
47 sq m
Sleeps 4
2 Queen Beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Ocean view
89 sq m
Sleeps 4
1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

Ocean view
100 sq m
Sleeps 3
1 King Bed

Family Room, Connecting Rooms (Garden)

Garden view
88 sq m
1 bedroom
Sleeps 7
1 King Bed and 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

Lagoon view
88 sq m
Sleeps 6
1 King Bed and 2 Queen Beds

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Fairmont Mayakoba . You'll be steps from El Camaleón Mayakoba Golf Course and 3.3 km (2 mi) from Gran Coyote Golf. Highlights at this beachfront hotel include 8 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The theme restaurant, La Cantina, is open for lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site golf course and free kids' club. 40000 square feet (3716 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and an outdoor tennis court. Full breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen hotel include Quinta Avenida and Playa del Carmen Main Beach.

What's nearby

El Camaleón Mayakoba Golf Course - 5 min walk - 0.4 km
Quinta Avenida - 11 min drive - 8.6 km
Playa del Carmen Main Beach - 11 min drive - 8.6 km
Maroma Beach - 13 min drive - 11.6 km
Xcaret Eco Theme Park - 21 min drive - 19.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 35 min drive

Restaurants

‪Restaurante Hacienda - ‬9 min drive
‪Buffet Riviera - ‬9 min drive
‪La Laguna - ‬2 min drive
‪Las Brisas Restaurant & Lounge Bar - ‬4 min drive
‪Restaurante Azul - ‬11 min drive

About this property

Fairmont Mayakoba

Some rates at Fairmont Mayakoba are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Fairmont Mayakoba , where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

401 guestrooms or units

3 levels

8 dining venues

3 bars or lounges

Conference rooms

40000 sq ft of conference space

3716 sq. m of conference space

Deli

Kid's club (free)

Childcare (surcharge)

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Conference centre

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Library

Corner/local shop

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Bellhop

Lift

No smoking on site

Water dispenser

Bar by the pool

Swim-up bar

Fairmont Mayakoba offers 401 accommodations with a safe and free newspapers. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 65-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Private beach, white sand, free beach shuttle, sun-loungers

On private beach
Pool
Spa pool
Spa

includes taxes & fees

13 Apr - 14 Apr

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Free beach shuttle
Limo/town car service
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking

Food and drink

Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 48 to 53 per person
3 bars/lounges
8 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Hix Bar & Lobby Lounge
Ki Beach Bar & Korean BBQ
La Cantina
La Laguna
Tauro Steakhouse

Things to do

24-hour gym
5 outdoor pools
Archery
Beach volleyball
Beach yoga
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Golf course
Golf driving range
Golf lessons
Hiking/biking trails
Kayaking
Library
Outdoor tennis court
Piano
Pilates classes
Playground
Racquetball/squash
Sailing
Sauna
Snorkelling
Steam room
Surfing/bodyboarding
Tennis lessons
Waterslide
Windsurfing

Family friendly

5 outdoor pools
Art supplies
Baby toys
Beach toys
Changing table
Children's books
Children's games
Children's pool
Children's toys
Free children's club
Grocery/convenience store
In-room babysitting
In-room cot
Laundry facilities
Playground
Pool toys
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (40,000 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

20 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift (102 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

3 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Egyptian cotton sheets
Free cot
Hypo-allergenic bedding
Pillowtop mattress

Bathroom

Deep soaking bathtub
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

65-inch LED TV with premium satellite channels
Pay films
Streaming services

Food and drink

Coffee/tea maker
Free bottled water
Limited room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon

Early check-in subject to availability

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 25 per pet, per night
Only dogs are allowed
Weight limit: 25 lb per pet
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 55.0 per night.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 38.00 per person, per night

The resort fee includes:

Additional inclusions
Beach access
Beach loungers
Beach towels
Concierge service
Fitness/yoga classes
Housekeeping
In-room bottled water
In-room coffee
In-room safe
Pool access
Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 48 to 53 per person
Airport shuttle fee: USD 299 per vehicle (return, maximum occupancy 7)
Pet fee: USD 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Property Registration Number 008-007-006586/2025

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba

Fairmont Mayakoba Hotel

Fairmont Mayakoba Hotel Playa del Carmen

Fairmont Mayakoba Playa del Carmen

Mayakoba Fairmont

Fairmont Hotel Playa Del Carmen

Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico

Fairmont Playa Del Carmen

Playa Del Carmen Fairmont

Fairmont Mayakoba Resort Playa del Carmen

Fairmont Mayakoba l Carmen

Frequently asked questions

What is the cancellation policy at Fairmont Mayakoba ?

Fairmont Mayakoba offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Mayakoba ?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on 22 Apr 2026 start from AU$744, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Mayakoba ?

Yep, Fairmont Mayakoba has a free self car park and free valet parking.

Are there any beaches close to Fairmont Mayakoba ?

The closest beach to Fairmont Mayakoba is Playa del Carmen Main Beach (7.7 km).

Is there a spa on site at Fairmont Mayakoba ?

Yep, there is an onsite spa at Fairmont Mayakoba . It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Fairmont Mayakoba have a pool?

Fairmont Mayakoba has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Fairmont Mayakoba have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Fairmont Mayakoba ?

Fairmont Mayakoba features 5 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Fairmont Mayakoba a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fairmont Mayakoba .

Is Fairmont Mayakoba family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and children's books in the guestrooms, it's no surprise that Fairmont Mayakoba is a hit with families.

Are there hot tubs in the rooms at Fairmont Mayakoba ?

No, but there are deep-soaking baths in the guestrooms.

Does Fairmont Mayakoba serve breakfast?

Yep, full brekkie is available daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Fairmont Mayakoba ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Fairmont Mayakoba ?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Mayakoba ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fairmont Mayakoba ?

Dogs are welcome at Fairmont Mayakoba , with food and water bowls on offer. Just so you know, there's a weight limit of up to 11 kg per pet.

Is there a golf course on site at Fairmont Mayakoba ?

There isn't one on site, but El Camaleón Mayakoba Golf Course is a short 2-minute walk away.

Fairmont Mayakoba Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10 Excellent

Cheyenne

21 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was amazing our room stay clean anytime we left I believe our cleaners name was Anna. She was so sweet and the staff overall at the entire resort was just amazing.

Stayed 5 nights in Dec 2025

10/10 Excellent

Jeffrey

20 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2025

10/10 Excellent

Nancy

Travelled with family

18 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely resort and excellent staff!

Stayed 7 nights in Dec 2025

10/10 Excellent

Ulises

Travelled with family

15 Dec 2025

Liked: Cleanliness, staff & service, amenities

The hotel is fabulous in all aspects: facilities, food, service.

Stayed 2 nights in Dec 2025

10/10 Excellent

Dario

12 Dec 2025

Stayed 5 nights in Dec 2025

4/10 Poor

Jacob

7 Dec 2025

Stayed 2 nights in Dec 2025

10/10 Excellent

Katie

Travelled with partner

3 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The resort is gorgeous and the staff is very kind and helpful. Love getting around by boat in the canals!

Stayed 6 nights in Nov 2025

10/10 Excellent

Brian

27 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful grounds and friendly staff.

Stayed 2 nights in Nov 2025

10/10 Excellent

James

22 Nov 2025

Stayed 8 nights in Nov 2025

6/10 Okay

Paula

20 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Some personal items were accidentally thrown out, tv didn’t work for first couple of days, room key was deactivated prior to checking out, pamphlets and/or maps not updated to reflect current resort fee. Staff was wonderful but operations needs some work.

Stayed 4 nights in Nov 2025

10/10 Excellent

Sue

Travelled with group

15 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.

Stayed 5 nights in Nov 2025

8/10 Good

Beth

13 Nov 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Kimberly mercedes

3 Nov 2025

Liked: Cleanliness, staff & service, amenities

Excellent

Stayed 2 nights in Oct 2025

10/10 Excellent

José María

2 Nov 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

PABLO J

2 Nov 2025

Liked: Cleanliness, staff & service, amenities

Pretty good overall!

Stayed 3 nights in Oct 2025

10/10 Excellent

melissa

26 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Where to even begin about this property. We started our stay for four days and then went to go to Cozumel to dive. Our original plan was to go to Tulum after but we loved the Fairmont experience so much that we decided to come back after three days in Cozumel. In total we were at the Fairmont for ten days and I could of stayed for another month. First and foremost, the property. It is UNREAL, it is perfect for any sort of getaway. It is STUNNING and perfectly kept. Every room is perfect, no matter where you are. The staff, NOTHING LIKE THEM. They are dedicated, professional

Stayed 4 nights in Oct 2025

6/10 Okay

Daniel, Mill Valley

Travelled with family, Travelled with family and small children

23 Oct 2025

Liked: Cleanliness

Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The "Resort Fee and Ecological Fee" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.

Stayed 2 nights in Oct 2025

10/10 Excellent

melissa

18 Oct 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Heather Sue, Broomfield

17 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had the best fall break with our kids! The property is beautiful, clean, kind staff, exceptional service! Highly recommend for all but def those with kids. Will be back again :))

Stayed 6 nights in Oct 2025

4/10 Poor

Daniel, Mill Valley

16 Oct 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Cecilia

13 Oct 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Oct 2025

10/10 Excellent

Gladys

29 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great staff and beautiful location

Stayed 4 nights in Jul 2025

10/10 Excellent

Irina Serebry

7 Sept 2025

Stayed 8 nights in Aug 2025

10/10 Excellent

Irina

7 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing resort. My family and I had a great time!

Stayed 5 nights in Aug 2025

10/10 Excellent

wara

Travelled with group

2 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!

Stayed 6 nights in Aug 2025

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Presidential Suite, 1 King Bed (Camaleon)

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside

View all photos for Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

View all photos for Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

View all photos for Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

Premium Suite, 1 King Bed, Non Smoking, Beachfront

View all photos for Family Room, Connecting Rooms (Garden)

Family Room, Connecting Rooms (Garden)

View all photos for Family Room, Connecting Rooms (Lagoon)

Family Room, Connecting Rooms (Lagoon)

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Playa del Carmen

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Fairmont Mayakoba

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Alila Mayakoba

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