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Hotel Nautilus

2.5 star property
Hotel with free parking, a quick walk to Quinta Avenida

Photo gallery for Hotel Nautilus

Outdoor pool, open 9 AM to 8:30 PM, pool loungers
Interior
View from room
Reception
Standard Double Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
20 Avenue Norte No 172 Esq Calle 6 Bis, Col Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪9 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 34 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Private bathroom
Microwave
Coffee/tea maker
Minibar
  • 29 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite con Sofa Cama

Suite con Sofa Cama

Suite con Sofa Cama

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Private bathroom
Microwave
Coffee/tea maker
Minibar
Cable channels
  • 29 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

Hotel Nautilus puts you in the heart of Playa del Carmen, within just a 10-minute stroll of Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find tour/ticket assistance, luggage storage and a front desk safe. There's also the convenience of free self parking. .Sights within a 15-minute walk of this Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Mamitas Beach.

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Mamitas Beach - 15 min walk - 1.3 km
  • Playacar Golf Club - 5 min drive - 2.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Logia Café - ‬2 min walk
  • ‪Vips - ‬1 min walk
  • ‪Babe’s Noddle & Bar New Location - ‬6 min walk
  • ‪Cafe Andrade - ‬1 min walk
  • ‪Comet 984 - 50's Diner - ‬2 min walk

About this property

Hotel Nautilus

Hotel with free parking, a quick walk to Quinta Avenida
As a guest of Hotel Nautilus, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Playa del Carmen hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 3 levels
  • Built in 1999
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
Hotel Nautilus offers 25 air-conditioned accommodations, with a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking (max 5 spaces per unit)
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No lift
  • Smooth flooring in public areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Nautilus

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9 AM to 8:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Nautilus playa del carmen
Nautilus playa del carmen
Hotel Nautilus Hotel
Hotel Nautilus Playa del Carmen
Hotel Nautilus Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Nautilus?

Hotel Nautilus offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Nautilus?

Yep, Hotel Nautilus has a free self car park. Onsite parking is limited (max 5 spaces per unit).

Are there any beaches close to Hotel Nautilus?

Yep, Hotel Nautilus is a short 9-minute walk from Playa del Carmen Main Beach.

Does Hotel Nautilus have a pool?

Hotel Nautilus has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9 AM to 8:30 PM.

Is there a free airport shuttle available at Hotel Nautilus?

No, Hotel Nautilus does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Nautilus?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Nautilus?

No, pets and service animals are not allowed.

Hotel Nautilus Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 112 reviews
Rating 8 - Good. 38 out of 112 reviews
Rating 6 - Okay. 23 out of 112 reviews
Rating 4 - Poor. 6 out of 112 reviews
Rating 2 - Terrible. 1 out of 112 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Aurelio

Liked: Cleanliness, amenities, property conditions & facilities
Parking included hot water clean showers
Stayed 1 night in Jan 2025

10/10 Excellent

Aurelio

Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Central but quiet,pleasant staff, nice pool
Stayed 3 nights in Jan 2025

6/10 Okay

kathy

Great if a/c was working properly

All was fine except the a/c wasn’t working properly….just seemed to be blowing warm air - i mentioned to front desk but no difference
Stayed 4 nights in Dec 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and pleasant staff. No breakfast on site but two good cafes close by.
Stayed 3 nights in Dec 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very affordable & staff was exceptional.
Stayed 1 night in Jul 2024

10/10 Excellent

Olga

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Michael Thomas, San Pedro Cholula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Veritas Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything - beach, shopping restaurants, situated in a really cool neighborhood, great staff, lovey balcony. Thank you, I had a great stay would definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and helpful. Location of hotel was near restaurants and shopping. I was able to walk everywhere I needed to go. Will absolutely book this hotel again soon.
Stayed 8 nights in Nov 2023

10/10 Excellent

Richard

Travelled with partner
Hotel is pretty central, friendly helpful staff.
Stayed 1 night in Nov 2023

6/10 Okay

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is perfectly fine. We were well attended to, the only improvement would be more furniture as the room was like an empty space with just two beds. Two straight back chairs on the balcony. A small desk, no closet to speak of and no drawers at all. The location is great as it's near everything. However, it is very noisy throughout the night due to barking dogs! But with a pair of ear plugs, this was a good stay. Good security, with a gate locked at 11pm. Buzzer rarely needed, as the desk people were vigilant of our arrival.
Stayed 5 nights in Feb 2023

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2023

8/10 Good

Sandra

Stayed 3 nights in Aug 2021

10/10 Excellent

Rafael

Stayed 1 night in Aug 2021

10/10 Excellent

Carlos Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Away from the most touristy part of town..no elevator or breakfast
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
AC didn't work in my room. Staff was told but it wasn't fixed.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The only thing good, is that the hotel is located in a good spot. Parking sucked, we ended up parking blocks away from the location. We did not have a blanket, we asked and they said they had none. We had only 2 pillows. The room was so basic nothing on the walls. It looks nothing like the photo shown here. It was white walls on a concrete - not kidding - bed with a simple mattress on it. Would not stay here again.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Good staff Good conditions Clean everything
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Family of Five

We are a family of five with kids age 9 to 15. We were able to book a room with one queen and two full beds (their description says twin I think). With three kids, it was essential to have a room like this and the size of the room and the number of beds made this stay more comfortable. The hotel is two blocks from the main strip (5th Ave.) which was close enough but far enough to be quiet. Staff were friendly and helpul. The room had a/c and a fan which was nice but the cool air didn't seem to reach a section of the room in the "L" shape and our girls said it was too warm on their side while I was cold under the a/c. Other than a free floating table under the tv, the room is pretty spare. A desk and chair or a table with two chairs is really needed when you have this many people in one room. Aside from one towel rack in the shower, there was no place to hang bath and beach towels and bathing suits - this is a beach town! There is plenty of room for additional furniture. WiFi is available and worked ok but slow. Pool is small as they all are but great for kids to cool off in and it was right outside our room so could keep an eye on the youngest. No breakfast included. Parking is usually available. We're close to the Walmart! No refrigerator (but that seems pretty standard - it would be nice).

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel it self was good. It didnt have a fridge which was a bummer and there was a dog that kept us up all night that lived right behind the hotel, so we had to switch hotels.
Stayed 7 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Misleading Hotel

The pool is tiny, the beds uncomfortable and the staff is rude. Our sheets were never changed and the trash was not emptied despite them "cleaning" every day.
Stayed 4 nights in Feb 2018