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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
Adults-only beachfront hotel with outdoor pool

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool
Couples treatment room(s), body treatments, hot stone massages
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
3 bars/lounges, beach bar
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Housekeeping
The current price is AU$431
includes taxes & fees
30 June - 1 July

Explore the area

Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪6 min walk‬
  • Playacar Beach
    ‪19 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View)

Luxury Room (Royal View)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Separate bath and shower
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Separate bath and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Separate bath and shower
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise)

Luxury Room (Sunrise)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Separate bath and shower
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Royal Hideaway Playacar All Inclusive - Adults only. You'll be 2.2 km (1.4 mi) from Quinta Avenida and 2.5 km (1.6 mi) from Playa del Carmen Main Beach. Highlights at this all-inclusive hotel include 6 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and mani/pedis. The restaurant, Ventanas, serves Spanish cuisine and is open for dinner. For a drink, you can stop by the hotel's own beach bar. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. There's also the convenience of free valet parking. .Within a 30-minute walk of this 4.5-property class Playacar hotel, attractions include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Golf Club - 6 min walk - 0.6 km
  • Playacar Beach - 19 min walk - 1.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.2 km
  • Quinta Avenida - 4 min drive - 2.2 km
  • Playa del Carmen Main Beach - 5 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Rosa Roja - ‬7 min walk
  • ‪RIU Yucatan - ‬11 min walk
  • ‪Occidental Allegro - ‬3 min walk
  • ‪Wyndham Pool Bar - ‬7 min walk
  • ‪Don Rafael - ‬8 min walk

About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront hotel with outdoor pool
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only such as an outdoor pool and outdoor tennis courts.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 200 guestrooms or units
  • 6 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 1998
  • Deli
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes and slippers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.

Languages

English, Spanish

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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

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  • All-inclusive
  • Spa
  • Free WiFi
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The price is AU$326
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Built in 1998
  • Designated smoking areas
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Frequently asked questions

What is the cancellation policy at Royal Hideaway Playacar All Inclusive - Adults only?

Royal Hideaway Playacar All Inclusive - Adults only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Hideaway Playacar All Inclusive - Adults only?

As of 18 June 2025, prices found for a 1-night stay for 2 adults at Royal Hideaway Playacar All Inclusive - Adults only on 30 June 2025 start from AU$424.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Hideaway Playacar All Inclusive - Adults only?

Yep, Royal Hideaway Playacar All Inclusive - Adults only has a free self car park and free valet parking.

Are there any beaches close to Royal Hideaway Playacar All Inclusive - Adults only?

Yep, Royal Hideaway Playacar All Inclusive - Adults only is a short 17-minute walk from Playacar Beach. Fun beach activities include volleyball and fishing.

Is there a spa on site at Royal Hideaway Playacar All Inclusive - Adults only?

Yep, there is an onsite spa at Royal Hideaway Playacar All Inclusive - Adults only. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Royal Hideaway Playacar All Inclusive - Adults only have a pool?

Yep, and guests love it! Royal Hideaway Playacar All Inclusive - Adults only has an outdoor pool.

What luxury perks are available at Royal Hideaway Playacar All Inclusive - Adults only?

Royal Hideaway Playacar All Inclusive - Adults only features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Royal Hideaway Playacar All Inclusive - Adults only a romantic place to stay?

Couples spa treatments and couples dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royal Hideaway Playacar All Inclusive - Adults only.

Is Royal Hideaway Playacar All Inclusive - Adults only family-friendly?

No, Royal Hideaway Playacar All Inclusive - Adults only is an adults-only property.

Is there a free airport shuttle available at Royal Hideaway Playacar All Inclusive - Adults only?

No, Royal Hideaway Playacar All Inclusive - Adults only does not offer an airport shuttle service.

Is there a bar or restaurant at Royal Hideaway Playacar All Inclusive - Adults only?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Hideaway Playacar All Inclusive - Adults only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royal Hideaway Playacar All Inclusive - Adults only?

No, pets and service animals are not allowed.

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1006 reviews
Rating 8 - Good. 214 out of 1006 reviews
Rating 6 - Okay. 96 out of 1006 reviews
Rating 4 - Poor. 61 out of 1006 reviews
Rating 2 - Terrible. 36 out of 1006 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nda Bledja

Stayed 4 nights in Mar 2025

6/10 Okay

Lina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent stay but felt overpriced. Food was subpar and rooms were a bit outdated. Staff was awesome and the beach is the nicest on the entire strip of resort.
Stayed 5 nights in Feb 2025

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD SERVICE GREAT FOOD.
Stayed 3 nights in Feb 2025

8/10 Good

Cesar Bernardo, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Todo muy bien . El problema es la terrible lentitud en los restaurantes ( menos PALAZZO) para servir la comida. A veces esperas 45 min cada plato. Y el uso de las piscinas, imposible tener acceso siempre ocupadss
Stayed 7 nights in Feb 2025

4/10 Poor

Joseph

Travelled with partner
I was disappointed that I had booked a king bed for my wife and I on our honeymoon. Upon arriving I was given a room with two full beds. We explained to the staff the room was not the room they booked. They told us they could not do anything about it. They also told us to give us a king room would be a downgrade. Please note we did not have any type of a view in our room. We were directly facing another building . We explained that a room with two full beds on our honeymoon was a downgrade to us. On our last two nights they finally switched us to a room with a king bed. It was a big hassle as we had to move all of our stuff mid day which interrupted our tour plans. It also took a lot of complaining to make this happen. If we did not complain we would have been stuck sleeping uncomfortably on which should have been a very special trip.
Stayed 4 nights in Feb 2025

6/10 Okay

Shelly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved how quiet the resort was and enjoyed being around only adults, however we did not enjoy the food and didn't appreciate the house cleaner stealing my husband's medicine. This was our second time at this resort and unfortunately we won't be returning.
Stayed 4 nights in Feb 2025

6/10 Okay

Lualhati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights and 5 days. All staff are great and friendly. The resort are great too. But the food in this place is mediocre. For breakfast there's only 2 places to go for breakfast and the choices for food is very limited. Food doesn't have a taste also juices and shakes taste like water. But restaurant Azia and Ventanas are great! Room service food are not good. I don't recommend it! If you just looking for place to relax nice and quiet this place is for you. This place needs to improve the lack of entertainment.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jimmy, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 10 day stay at this place
Stayed 10 nights in Nov 2024

8/10 Good

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our 3rd stay at RH in Playacar and we had a wonderful vacation for 10 days. We love the resort, the staff, restaurants, food selections and especially the beautiful, clean wide beach. A special thank you to each of the restaurant chefs for assisting me with a serious food allergy. There was always an entree that I could have from the menu and they also went out of their way to make me something specific that I could eat. We will return again.
Stayed 10 nights in Feb 2025

2/10 Terrible

Amy

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wow.. Would NOT recommend staying here. The only good thing I can say about this place was that the food was mostly great.. When you are finally served. Don't make dinner reservations if you are starving. The small buffet is only open until 5 p.m. then you have to order room service if you didnt pre-arrange all your dinner reservations. The average wait time is 1.5-2.5 hours by the time you get your entrée. The maintenance/upkeep of this property is -0. I was horrified. Scews sticking out of doors, holes in the towels. Filthy!!! I took pictures. Also wake up at 6 am to reserve pool chairs. Even though you arent supposed to, if you wait, you wont get one. Our room was infested with mosquitoes and spiders! 2 hours before our tepenyaki dinner reservation our reservation was given to someone else so we had to eat at Spices again.. Dinner was almost 3 hours long! The entertainment was HORRIBLE! Not the performers fault! They were great dancers... Who lip synced to a beat up sound track, horrible costumes and no scenery or props. Think low budget high school play, but worse with some thong costumes thrown in to wake the audience up with some ass. The staff was great with the exception of the boy and woman who checked us in. The end....
Stayed 7 nights in Feb 2025

10/10 Excellent

Dr Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation! Excellent resort food. Quiet. Relaxing atmosphere. Attentive staff
Stayed 5 nights in Feb 2025

4/10 Poor

Michael

You are on your own

I am a small business owner and rarely leave poor reviews but felt it would help others when deciding to stay at this property. Hotel doesn't have a "front desk" anyone you ask for anything will tell you to talk to the concierge. Supposedly there is a concierge at the lower level of each individual building, we only saw ours twice on our 5 night stay and he was basically useless. We asked for a bottle of liquor for our room (certainly willing to pay). We were told to talk to one of the bartenders. We asked if they had an ice machine, no ice machines but room service can bring you ice. We ate at the Asian restaurant and noticed they also had a habachi option. We asked but were told we only had a standard reservation. So seeing as we had another reservation in 3 days I asked if they could change it from standard to Hibachi, you guessed it, I was told to talk to the concierge. My wife had a health scare, can't call the front desk because there isn't even a button on the phone so I called room service. They assured me someone would call back in 2min, no call back. So we had to walk to the front of the hotel and track someone down who was absolutely no help. He didn't even know the pharmacy in the hotel was open which we figured out on our own. Asked for change 3 times so I could tip their employees to no avail, they don't have change. I could go on and on...They do have a beautiful beach and decent pools however if you want a pool chair wakeup at 6:30 or no dice!
Stayed 5 nights in Feb 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for classy relaxation. Elegant, lush grounds, beautiful beach, delicious food. Staff were very professional and clearly cared about the resort.
Stayed 7 nights in Jan 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 5th stay - I have seen some different situations since I have started staying at this property My concierge- at Villa 28- was beyond fantastic!! She was the best EVER!!! However, we went to lunch, on our last final day… our sever never ordered our food- we waited 1& 1/2 hours - I never ate- just because it rained most of the week and wanted to spend more time on the beach We asked for an umbrella, for 2 days… our wonderful concierge got us one immediately When I asked for one- the responses were- “there’s one in your closet “- obviously, there isn’t one- otherwise, I wouldn’t be asking. It’s my favorite place in the whole World… I just have noticed a lot of changes since I first started visiting there
Stayed 7 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fantastic
Stayed 9 nights in Jan 2025

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic all inclusive in Playacar! Great location and absolutely wonderful staff. In my opinion a much better option than the Hilton in every way
Stayed 7 nights in Oct 2024

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Thomas E

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is clean but definitely needs repairs
Stayed 10 nights in Jan 2025

10/10 Excellent

mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Food and drinks were excellent. The beach and pools were beautiful. Quiet, so better for older adults. Walkable to shopping and dining. Overall a great property 😊
Stayed 7 nights in Dec 2024

6/10 Okay

Barbara, chicago

Travelled with partner
Disliked: Property conditions & facilities
I want to start with we've visited this property on many occasions and really used to love it. Last time we were there was the summer of 24 and it seemed like Barcelo had been making a bunch of changes enough for the better. Cabanas used to be free now they charge for those. They seem to do work on the property all the time especially during prime time winter break 2024 the week we were there December 21st through the 28th. There was a lot of Maintenance being done on the building. One of the rivers they have there was completely drained and was being repainted that smelled like oil paint for days. Maintenance all around the property that made you feel that this wasn't a luxury property that we spent a lot of money on and wanted to try to relax. We heard some pounding and other Construction noises. The restaurants Spices that was adjacent to the main pool was closed for the first 3 days while we were there and we had to go up to the main building and have breakfast over there then go back to the pool. The staff at restaurants don't seem to listen very well, you order one thing and they bring you whatever they want. Wait staff at Spices for breakfast literally took 1.5 hours for breakfast and the place was basically empty. The hosts at Spices seem to want to seat you at the worst table possible and don't try to make you feel like you're a special client ever. Always seem to focus on themselves and being lazy versus trying to really shine. Not sure we're going back ever again.
Stayed 7 nights in Dec 2024

4/10 Poor

Sima

Stayed 5 nights in Dec 2024

10/10 Excellent

Lori-anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than our expectations! The food was excellent, the beach was beautiful, the staff were very nice and helpful and the room was very clean. We will surely come back.
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Stayed 4 nights in Oct 2024

8/10 Good

ROBERT, Deptford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I stayed at this property back in 2012 when it was truly a deluxe 5 star resort. With the property changing ownership it has slipped from its former 5 star status to more a 4 star. It is still very nice and I would certainly consider it again despite the slipping rating. This is a very quiet small boutique property that has the appeal for those that prefer to not be in a crowd at a mega resort. The grounds are beautiful and the staff is very attentive. The menus are static, so for anyone staying longer than a week, the food will become boring. The food & beverage managers need to make sure that staple items in the bars do not run out (This happened several times during my recent week there). Better communication to the guests needs to happen when changes to venues occur, such as restaurant closures due to rain damage. There was a lack of posted notifications as to what alternate options would be available. There needs to be better posting of the evening entertainment. The only spot where I found the entertainment list was at the pool kiosk where you get beach towels. I really like the feel of the resort being so quiet and secluded amongst the mega resorts, but a few improvements could bring it back to a wonderful 5 star experience.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We will definitely be back
Stayed 4 nights in Dec 2024