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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, pool loungers
Property video
Exterior
20 restaurants, lunch, dinner served; international cuisine
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Playa del Carmen, QROO
  • Place, Paradise Beach
    ‪8 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪10 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪66 min drive‬

Room options

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 62 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(41 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

8.0 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 62 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 58 sq m
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 58 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Pool View

  • 58 sq m
  • Sleeps 4

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Rainfall showerhead
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Junior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 58 sq m
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 58 sq m
  • Sleeps 4

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Selection Paraíso Maya Suites - All Inclusive. You'll be 1 km (0.6 mi) from Playa Paraiso Golf Course and 7 km (4.4 mi) from Maroma Beach. Highlights at this all-inclusive property include 20 restaurants, 8 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The buffet restaurant, La Pagoda, is open for lunch and dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and golf course. Other amenities include a free water park, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Playa del Carmen property, you'll be 17.5 km (10.9 mi) from Ojo de Agua Beach and 19.3 km (12 mi) from Punta Esmeralda Beach.

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 10 min walk - 0.8 km
  • Nicklaus Design Golf Course - 17 min walk - 1.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 2 min drive - 1.1 km
  • Maroma Beach - 11 min drive - 4.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Restaurante La Plaza - ‬2 min walk
  • ‪Lobby Bar Acuarium - ‬1 min walk
  • ‪Star Café - ‬2 min walk
  • ‪Snake Bar At Iberostar Maya - ‬5 min walk

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor pools
Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraíso Maya Suites - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping centre
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive is a short 9-minute walk from Paradise Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Spa Sensations is available for guests. It has 2 hot tubs, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a pool?

Iberostar Selection Paraíso Maya Suites - All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive features 8 outdoor pools, 2 hot tubs and a nightclub. All guestrooms come with Private jetted baths and free minibar items.

What makes Iberostar Selection Paraíso Maya Suites - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Selection Paraíso Maya Suites - All Inclusive.

Is Iberostar Selection Paraíso Maya Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Iberostar Selection Paraíso Maya Suites - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive serve breakfast?

Sure does, free buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, Iberostar Selection Paraíso Maya Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, they've got a beach bar and 20 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has an 18-hole golf course. Golf clubs, a clubhouse and a golf pro shop are available.

Reviews

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 541 out of 1003 reviews
Rating 8 - Good. 261 out of 1003 reviews
Rating 6 - Okay. 110 out of 1003 reviews
Rating 4 - Poor. 57 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

Reviews

10/10 Excellent

Mark Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Amrita

Stayed 4 nights in Aug 2025

10/10 Excellent

Hochman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2025

6/10 Okay

Dmitriy

Travelled with family
Liked: Staff & service
Will not return. Transfer never came. Limited food choices. Stony beach. Lots of sea weed.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Brian

Stayed 4 nights in Aug 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

8/10 Good

liqin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Hard to reserve a restaurant especially for a big group. They try to push us to dine in the buffet. Try to be an early bird if you want restaurants other than a buffet.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing entertainment, food and amenities. Highly recommend!
Stayed 6 nights in Aug 2025

2/10 Terrible

Maryann

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was not great and drinks were terrible. The staff did not communicate in English very well and had a hard time understanding.
Stayed 7 nights in Jul 2025

6/10 Okay

Mustafa

Travelled with family
Liked: Cleanliness, amenities
The vibes are great and they mixed the property with nature so well. Great pools and beach access but the rooms are a bit old and crumbling. Food is horrible and room service took at least an hour after ordering. Only place with a half-decent food was the steakhouse. Worst part was the concierge service. When I asked about the $400 voucher I should receive from Expedia, they tried to get me into one of their sales pitch presentations to get a $450 worth of spa credit. After I declined, they gave me the $400 in 16 vouchers that are $25 off $100 which cannot be combined together. So practically I have to spend $1,600 at the resort to get the $400. Definitely not coming back to this resort!
Stayed 4 nights in Aug 2025

8/10 Good

Yang ji

Liked: Cleanliness, staff & service, property conditions & facilities
ㅠ
Stayed 3 nights in Aug 2025

10/10 Excellent

Hyun Ju

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. All staffs were nice. 👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Kyrylo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend, was nice, staff was friendly, def recommend walking around to other nearby iberostar buildings.
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Everything was awesome. Friendly, great food, water tasted very good. First time in Mexico, very impressed Small issue with some flies outside our balcony because of a dead bird or something but they sprayed and offered to change rooms which we declined cause we didn’t use balcony.
Stayed 5 nights in Jul 2025

10/10 Excellent

Greter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho las amenidades dentro del hotel, realmente no necesitas nada más fuera y el start Camp para niños es muy animado y bien seguro
Stayed 5 nights in Jul 2025

8/10 Good

Maria Nilce sales

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
All private restaurants had nothing available only buffet so sad
Stayed 4 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. It was our 5th time there. Food for an all inclusive was decent. Need more chairs by the pools.
Stayed 7 nights in Jul 2025

8/10 Good

Ian, Woburn

Stayed 6 nights in Jun 2025

8/10 Good

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely love the property. It’s well-maintained. It’s clean and we love the wildlife.
Stayed 7 nights in Jul 2025

8/10 Good

Anna

Liked: Cleanliness, amenities
Stayed 9 nights in Jun 2025

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We did a lot of research looking for a resort that was big enough to have lots of food options and things to do. This resort did not disappoint. Everything was really great. The staff there are really great people and so friendly ALL the time. Pools were clean, food was really good. Service was excellent (except the sit down restaurants) those took a bit to get your drinks or more drinks but buffets were really good. The seaweed was pretty strong when we were there but we never had to wait for a drink, either at the bar or someone always came by to serve us. (Don't forget to tip) We would for sure go here again and bring friends and family. Great experience.
Stayed 5 nights in Jun 2025

8/10 Good

Brynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, I did not have a good stay, but this was not the hotel‘s fault. I went as a solo traveler, which was a bad idea. Given this is a family resort. I thought I could find some quiet, but I couldn’t and they even put me in a room across the waterpark. I tried to get a refund on the extra day because I went home early and they wouldn’t do it, but I understand. I highly recommend this place for families, though, it looks like a blast! And the food was incredible!
Stayed 4 nights in Jun 2025

6/10 Okay

Norma

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was nice, however the service was poor. Under staffed and, staff not very professional. We did have a couple of excellent staff members like Hania and her captain ( can’t remember his name) other than them two, they all seemed rushed, the service at reg sit down restaurant was poor, except in the Japanese one ( the geisha).
Stayed 5 nights in Jun 2025