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The Fives Beach Hotel - Á la Carte All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools

Photo gallery for The Fives Beach Hotel - Á la Carte All Inclusive

Relax by the oceanfront infinity pool surrounded by palm trees and lounge chairs.
Property video
Enjoy dining with a view from this elevated deck overlooking the water.
Enjoy a spacious room with a large bed, separate seating area, and a balcony overlooking the greenery.
Enjoy a serene dining experience amidst a Buddha statue and patterned wallpaper.

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
The current price is AU$459
includes taxes & fees
27 Aug - 28 Aug

Explore the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    ‪3 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Punta Esmeralda Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

LCD TV, DVD player, iPod dock

Two Bedroom Penthouse Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
Premium bedding
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, free minibar items

Deluxe Room

8.4 out of 10
Very good
(15 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LCD TV
Separate bedroom
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Minibar (some free items)
LCD TV
Separate bedroom
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

LCD TV, DVD player, iPod dock

One Bedroom Suite

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Minibar (some free items)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

LCD TV, DVD player, iPod dock

Two Bedroom Suite

7.2 out of 10
Good
(7 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
  • 107 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Fives Beach Hotel - Á la Carte All Inclusive. You'll be 2.7 km (1.7 mi) from Gran Coyote Golf and 3.4 km (2.1 mi) from Punta Esmeralda Beach. Highlights at this all-inclusive property include 10 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, SEA OLIVE, is open for lunch and dinner. With 3 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Business travelers can take advantage of a meeting room and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and an outdoor tennis court. There's also valet parking, along with the convenience of a shopping centre shuttle. .Sights within a 10-minute drive of this 4.5-property class The Fives property include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Gran Coyote Golf - 3 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 4.6 km
  • Quinta Avenida - 8 min drive - 5.7 km
  • Playa del Carmen Main Beach - 9 min drive - 5.7 km
  • Punta Esmeralda Beach - 9 min drive - 3.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬14 min walk
  • ‪Piano Bar - ‬4 min drive
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

The Fives Beach Hotel - Á la Carte All Inclusive

Luxury property on the beach, with 7 outdoor pools
The Fives Beach Hotel - Á la Carte All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with umbrellas, sunloungers, and beach club on site (surcharge). At The Fives Beach Hotel - Á la Carte All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 662 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • 1 conference room
The Fives Beach Hotel - Á la Carte All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Arcade/game room
  • Beach club
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Fives Beach Hotel - Á la Carte All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

What is the cancellation policy at The Fives Beach Hotel - Á la Carte All Inclusive?

The Fives Beach Hotel - Á la Carte All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Fives Beach Hotel - Á la Carte All Inclusive?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel - Á la Carte All Inclusive on 27 Aug 2025 start from AU$458.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Fives Beach Hotel - Á la Carte All Inclusive?

Yep, The Fives Beach Hotel - Á la Carte All Inclusive has a self car park for USD 10 per night.

Are there any beaches close to The Fives Beach Hotel - Á la Carte All Inclusive?

Yep, The Fives Beach Hotel - Á la Carte All Inclusive is a short 9-minute walk from Playa Xcalacoco. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at The Fives Beach Hotel - Á la Carte All Inclusive?

Yep, there is an onsite spa at The Fives Beach Hotel - Á la Carte All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Fives Beach Hotel - Á la Carte All Inclusive have a pool?

The Fives Beach Hotel - Á la Carte All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at The Fives Beach Hotel - Á la Carte All Inclusive?

The Fives Beach Hotel - Á la Carte All Inclusive features 3 poolside bars, 7 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes The Fives Beach Hotel - Á la Carte All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Fives Beach Hotel - Á la Carte All Inclusive.

Is The Fives Beach Hotel - Á la Carte All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that The Fives Beach Hotel - Á la Carte All Inclusive is a hit with families.

Is there a free airport shuttle available at The Fives Beach Hotel - Á la Carte All Inclusive?

No, The Fives Beach Hotel - Á la Carte All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Fives Beach Hotel - Á la Carte All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at The Fives Beach Hotel - Á la Carte All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Fives Beach Hotel - Á la Carte All Inclusive?

No, pets and service animals are not allowed.

The Fives Beach Hotel - Á la Carte All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 507 out of 1002 reviews
Rating 8 - Good. 222 out of 1002 reviews
Rating 6 - Okay. 123 out of 1002 reviews
Rating 4 - Poor. 75 out of 1002 reviews
Rating 2 - Terrible. 75 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food and the amazing workers
Stayed 7 nights in Apr 2025

10/10 Excellent

Juanita

Stayed 4 nights in Apr 2025

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. The buffet was amazing
Stayed 5 nights in Feb 2025

6/10 Okay

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better Places Out There...

Our room had a water leak from the kitchen ceiling and not being able to make restaurant reservations is a turn off. The beach is not as nice as it looks on the pictures.
Stayed 4 nights in Apr 2025

8/10 Good

Clive

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not a fan of all inclusive resorts but attended a function at the Fives and was nicely surprised by the quality of food, named brand drinks and A1 friendly, well trained staff. The resort goes above and beyond the norm with BBQs, silent discos, special events in the adults only areas, concerts and lots of other events for entire family. By booking with Expedia received a nice welcome gift, half priced transfers and an upgrade to a nice suite. Thank you Expedia. Only stayed in 4 all inclusive resorts (4 & 5 star) previously with the Fives by far the best value and food/drinks. A good choice for mid-range family resort.
Stayed 3 nights in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Why a great place to vacation. Beach access and pools were great to relax in and enjoy.
Stayed 10 nights in Apr 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a two bedroom. Very nice and clean. Property is pretty spread out so you’ll get your steps in. Friendly staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun, it was clean and great service
Stayed 5 nights in Apr 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Beaches did not disappoint in cleanliness, layout, amenities, and over all service. My family and I loved the ability to get to the beach, swim in the pools, and yes we did All Inclusive with drinks a plenty which makes it easy for all. However, only rated 4* because they were rated as having "Vegan Options" but that was not the case at all. It was truly unfortunate with how challenging it was to find food outside of fries, potatoes, and fruit. I wish this was advertised better. I know that is unique to my families health & food choices as everyone else was raving about the food options, just Vegans you do have to go through the normal challenges due to our diet selections.
Stayed 5 nights in Apr 2025

2/10 Terrible

deborah, JACKSON

Stayed 4 nights in Apr 2025

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Check in was a breeze! Our room was ready when we got there. Some of the staff were especially awesome, like Eric at the front, Isaac on the transportation carts, and Antonio in Arezzo. They were all 5 stars. The pros of our stay are the service from the above mentioned, the food at Arezzo, not needing reservations for dinner, and the spacious rooms. The cons are that the shuttle ended three buildings from where we were, the elevator didn't work for five of our seven day trip and we were on the fourth floor, the fridge was never restocked, the maid never left facial towels even after we asked, the beds were made daily but they didn't clean the room, the locks on the doors didn't work so the Coati let themselves in. The defecated all over the floor and the sofas of the penthouse one evening, got into one of the beds in the small room, and went through the make up bags in the other. Flavors had good food in the morning, but not equipped for so many people, so a lot of the options were scarce, including playes and cutlery. Burgers and pizza at the beach were great. Italian was the best. We ate there 6 nights and the food or Antonio never disappointed. The weather was windy all week, which drove the seaweed to the beach but the staff were constantly at it, doing their best to keep it clean. We spent our days at the beach pool. The staff there would remove our towels from our chairs if we left for lunch. The trip was ok. I wouldn't return. There's better for less money.
Stayed 7 nights in Mar 2025

8/10 Good

Kiva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot
Stayed 5 nights in Mar 2025

10/10 Excellent

Isabella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at The Fives! Food was delicious, lots of options to choose from. Staff was very attentive with us and treated us well. My only two comments are: 1) beach was rocky to get into, i prefer more sandy beaches; 2) more of a family resort, limited nightlife options and everything is closed by 11pm
Stayed 7 nights in Mar 2025

8/10 Good

Jamie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!
Stayed 5 nights in Mar 2025

6/10 Okay

Jerilyn Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was great. Loved the resort and people were friendly. Room wasn't as expected as booked 2 bedroom penthouse suite and received 2 seperate rooms instead. 1, 1 bedroom suite, and another unconnected room with 2 queen beds. If had young children, wouldn't be ok. Our suite had a lot of issues. Jacuzzi on roof leaked, didn't stay full and Jerry's didn't work. Reported and maintenance came 3 times but didn't fix. Later in stay air conditioner started leaking in our room so water dropping from ceiling. Reported but fix was only to shut off ac unit which still leaked. Staff was very friendly everywhere except for one front desk employee named Alma who was very rude. Loved the Thai restaurant and the beach and the atmosphere of the resort. Had a lot of fun other than the water in the room. Overall a great stay, but maintenance needed in our room.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded expectations

This was our first trip to Mexico and our first time staying in an all-inclusive resort. From the moment we arrived we were greeted with phenomenal service; bags were checked, drinks offered, and escorted to our Ambassador. The staff were amazing and made the stay worth it! The two-bedroom suite was huge and much more than we needed for four people - but we are glad that our teenagers were able to have their own space. The only complaint I have were the wait times at restaurants, but that was resolved quickly by either going at 5:30pm or after 8:30pm.
Stayed 4 nights in Mar 2025

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like the food PLUS my wife got food poisoning one night.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mark, Stilwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2025

10/10 Excellent

Emilie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing environment and staff. Above and beyond customer service. Food was all amazing and never felt overwhelmingly busy due to the layout of the resort.
Stayed 5 nights in Mar 2025

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday at The Fives!
Stayed 7 nights in Mar 2025

8/10 Good

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our six-night stay at The Fives Beach & Residences. We stayed in a two-bedroom suite as we are a family of six. We appreciated that the suite had balconies. We liked the location of our suite (villa nine) -- next time I think I'd ask for a ground level suite facing a pool and I might ask for one of the newer buildings as the original villas are a bit dated now. We really enjoyed the pools at the resort and also our time on the beach. It's fun to walk along the sand and check out the beachfront of other hotels -- I like that the beach is very open. The hotel restaurants are mostly good, with, very importantly, attention to food safety -- nobody in our party got sick (and you do hear a lot of food sickness stories from Mexico lately). We did a snorkel express excursion to the nearby reef and were treated so well by the guides. I would recommend this resort to families with a range of ages -- it was good for our children and teens. Pluses: lots of pool/beach towels available, friendly staff, beautiful pools.
Stayed 6 nights in Mar 2025