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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with free breakfast, near Xplor Theme Park

Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Suite, Multiple Beds | Private kitchen
Suite
1 bedroom, premium bedding, in-room safe, iron/ironing board
Junior Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪2 min drive‬
  • Playacar Beach
    ‪7 min drive‬
  • Xcaret Eco Theme Park
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Sofa bed - single
Premium bedding
Ceiling fan
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Hairdryer
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Private plunge pool
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room

Suite, Multiple Beds

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

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About the area

Playa del Carmen

At Casa Kaoba Hotel & Suites you'll be 2.2 km (1.4 mi) from Xplor Theme Park and 4.3 km (2.7 mi) from Xcaret Eco Theme Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .The restaurant, Ceiba Negra, is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playa del Carmen hotel include Quinta Avenida and Ferry to Cozumel.

What's nearby

  • Xplor Theme Park - 2 min drive - 2.9 km
  • Playacar Beach - 7 min drive - 3.2 km
  • Playacar Golf Club - 7 min drive - 3.5 km
  • Xcaret Eco Theme Park - 7 min drive - 4.6 km
  • Ferry to Cozumel - 8 min drive - 6.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Rosa Roja - ‬8 min drive
  • ‪El Gaucho Steakhouse - ‬7 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪RIU Yucatan - ‬8 min drive

About this property

Casa Kaoba Hotel & Suites

Hotel with free breakfast, near Xplor Theme Park
Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 39 guestrooms or units
  • 2045 sq ft of conference space
  • 190 sq. m of conference space
  • Continental breakfast (free)
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa Kaoba Hotel & Suites?

Yep, Casa Kaoba Hotel & Suites has a free self car park.

Are there any beaches close to Casa Kaoba Hotel & Suites?

The closest beach to Casa Kaoba Hotel & Suites is Playa del Carmen Main Beach (4.9 km).

Does Casa Kaoba Hotel & Suites have a pool?

Casa Kaoba Hotel & Suites has an outdoor pool.

Is Casa Kaoba Hotel & Suites family-friendly?

You bet! With amenities such as a deli and an outdoor pool, it's no surprise that Casa Kaoba Hotel & Suites is a hit with families.

Does Casa Kaoba Hotel & Suites serve breakfast?

You bet, complimentary continental brekkie is served daily between 8:00 AM and noon.

Is there a free airport shuttle available at Casa Kaoba Hotel & Suites?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Casa Kaoba Hotel & Suites?

Yep, you can grab a meal at Casa Kaoba Hotel & Suites's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Casa Kaoba Hotel & Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 415 out of 736 reviews
Rating 8 - Good. 179 out of 736 reviews
Rating 6 - Okay. 81 out of 736 reviews
Rating 4 - Poor. 35 out of 736 reviews
Rating 2 - Terrible. 26 out of 736 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Viridiana Rodriguez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to parks. Safe location.
Stayed 7 nights in Feb 2025

8/10 Good

Liliana Villegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience, we thank you for having us there. Muchas gracias!
Stayed 5 nights in Jan 2025

10/10 Excellent

Lali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

LUISA

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful property but need more maintenance. My room smell like mold the AC unit was driping water along the wall inside the room and bathroom was dirty and smelling. The front desk lady (night shift) was amazing she tried to help as much as she could. Anything broken she tried to fix it. Definitely great service.
Stayed 3 nights in Feb 2025

10/10 Excellent

erica

Stayed 1 night in Feb 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mayra, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more than i expected very large and comfortable. There was no access to the rooms from anywhere but the lobby and parking was far so if I needed something from my vehicle I had to walk a fair quarter mile.
Stayed 4 nights in Feb 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast, very comfortable rooms
Stayed 6 nights in Feb 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Anllelo Alexis Muriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells sooo good!
Stayed 7 nights in Dec 2024

8/10 Good

Celia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was spacious and quiet.
Stayed 1 night in Jan 2025

6/10 Okay

Krista

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing
Stayed 1 night in Jan 2025

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful grounds and pool area
Stayed 1 night in Jan 2025

4/10 Poor

KEVIN

Stayed 2 nights in Jan 2025

4/10 Poor

KEVIN

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property was just ok, the front desk staff was very friendly, always greeted us as we left for the day and returned. The rooms were just ok, but the TV's did not work, no channels just static or a black screen. There were limited dishes in the kitchen, no pans or silverware/utensils in the drawers, no glasses, just coffee cups, we had to ask for utensils. They offered breakfast and they had a limited menu that was quite tasty, the 1st days breakfast was wonderful, but after that and on most days after, they stated that they were out of fruit and or juices and only offered tea with our meal, we were traveling with 2 small children and they were given the tea??? The ladies in the dining room acted like they didn't want to be there, but the young man that waited on us was very pleasant and hospitable. We had a day where one of our kids was sick and we wanted to take breakfast to them, but they didn't allow us to remove the food from the dining room, so we had to bring him to the dining room, but then watch as other guest took food to their rooms. The pool was old, we found mold in some spots of the steps and on the tiles, the lounge chairs and side tables were also dirty and moldy as well. All this explains why this property was empty, with no guest. Although it was centrally located, I don't think we would book it again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just grate and a grate price
Stayed 1 night in Jan 2025

8/10 Good

Gonzalo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, a good hotel to stay if you are busy during the day.
Stayed 6 nights in Jan 2025

10/10 Excellent

Oleksiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of five with three kids, and we had a wonderful stay at this hotel. We loved how spacious the room was and appreciated the beautiful plant decorations throughout the property. The staff were excellent—friendly, communicative, and always helpful. Our room was cleaned thoroughly every two days, which we really appreciated. Breakfast was delicious, although the selection was somewhat limited. Despite that, our overall experience was fantastic. Initially, we were a bit hesitant to book for an entire week after reading some previous reviews, but we’re so glad we did. The location is also very convenient, close to Tulum, cenotes, and many other tourist attractions. We highly recommend this hotel!
Stayed 7 nights in Jan 2025

10/10 Excellent

Nely

Travelled with family
Liked: Cleanliness, staff & service
Great for the value. If you’re looking for a budget friendly stay that’s still nice, this is your place. The staff was friendly, the property is visibly older, but well kept. My only complaint is that the beds are stiff and uncomfortable, but for the value, it’s expected. They had 2 small private jacuzzis in the pool area that you can reserve, so that was a nice Surprise. Also, a small breakfast is included! Again, really great for the value.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good.
Stayed 4 nights in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service

good value, clean and close to xcaret

Massive storm when arrived so hard to get perspective. Charming reception. Bar meals basic and quite expensive and the staff were tired . Gardens and pool.beauriful. I had a basic room for one night, 5m.from.xcaret. bed clean and comfortable, pressure of hot water good.
Stayed 1 night in Jan 2025

10/10 Excellent

Jeniffer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful place
Stayed 1 night in Jan 2025

2/10 Terrible

Quentin

No communication from front desk.
Stayed 1 night in Jan 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service
Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.
Stayed 10 nights in Dec 2024