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Hacienda Real del Caribe

3.5 star property
Comfortable hotel, walk to Playa del Carmen Main Beach

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Photo gallery for Hacienda Real del Caribe

Outdoor pool
Front of property
Standard superior queen | View from room
Lobby
Deep-soaking bathtub, free toiletries, hair dryer, towels
Reviews
8.2

Very good

Popular amenities

  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Pool
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida3 min walk
  • Popular LocationPlaya del Carmen Main Beach8 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

View all photos for Room selected at Check-in

Minibar, in-room safe, desk, blackout curtains

Room selected at Check-in

10/10 Exceptional

Highlights

Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Deep-soaking bath
Minibar
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Minibar, in-room safe, desk, blackout curtains

Standard superior queen

10/10 Exceptional

Highlights

Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Deep-soaking bath
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

Minibar, in-room safe, desk, blackout curtains

Standard double queen

8.5/10 Very good

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
  • 6 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Minibar, in-room safe, desk, blackout curtains

Room Standard

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Minibar, in-room safe, desk, blackout curtains

Room Standard

10/10 Exceptional
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior With Bathtub

Minibar, in-room safe, desk, blackout curtains

Room Superior With Bathtub

10/10 Exceptional
  • Sleeps 4
  • 2 Queen Beds

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for 1 night
includes taxes & fees
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About the area

Playa del Carmen

Hacienda Real del Caribe puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The diner, MAGNOLIAS, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Continental breakfast is available daily between 8:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Places within a 15-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • El Ranchito de la 10 - 1 min walk
  • Clandestino - 1 min walk
  • La Famiglia - 1 min walk
  • Mr. Kiwi - 1 min walk
  • Magnolias Restaurant - 1 min walk

About this property

Hacienda Real del Caribe

Comfortable hotel, walk to Playa del Carmen Main Beach
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at Hacienda Real del Caribe.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 58 guestrooms or units
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and a safe. Plasma televisions come with cable channels.

Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Real del Caribe

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. Contactless check-out is available.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hacienda Real del Caribe?

Hacienda Real del Caribe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hacienda Real del Caribe?

As of 30 May 2024, prices found for a 1-night stay for 2 adults at Hacienda Real del Caribe on 31 May 2024 start from AU$96.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hacienda Real del Caribe?

Yep, Hacienda Real del Caribe is a short 8-minute walk from Playa del Carmen Main Beach.

Does Hacienda Real del Caribe have a pool?

Yep, and guests recommend it! Hacienda Real del Caribe has a pool. The pool is open 8:00 AM to 9:00 PM.

What makes Hacienda Real del Caribe a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Hacienda Real del Caribe.

Are there hot tubs in the rooms at Hacienda Real del Caribe?

No, but there are deep-soaking baths in the guestrooms.

Does Hacienda Real del Caribe serve breakfast?

Sure does, continental brekkie is offered daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hacienda Real del Caribe?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hacienda Real del Caribe?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hacienda Real del Caribe?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hacienda Real del Caribe?

No, pets and service animals are not allowed.

Hacienda Real del Caribe Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 338 out of 851 reviews" "
Rating 8 - Good. 304 out of 851 reviews" "
Rating 6 - Okay. 128 out of 851 reviews" "
Rating 4 - Poor. 42 out of 851 reviews" "
Rating 2 - Terrible. 39 out of 851 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
Stayed 7 nights in Jan 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Stayed 1 night in Jan 2024

2/10 Terrible

Jimena

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your momey
The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super céntrico y todo bien en hotel
Stayed 4 nights in Oct 2023

6/10 Okay

angel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel structure is very nice, the pool is small always full, people all ways drinking alcohol and noise, not recommend for family, The front desk personnel need to receive a customer service training, while I walked in with my family to the front desk, the individual who was behind the desk ignored us when I told him that we have a reservation for the first time, i told him again that we have a reservation theme he responded with attitude and asked my name them he replied his payment and I asked for my total then he replied back and told me your should know bcz you did your reservation via Expedia, next time do it with us directly and show me a flier with phone numbers, When i pay him with dollars he told me that he doesn’t havre $4 dollars change, I replied back and told him to bring the change to my room, Something that never happened, Before I walked in to my room to read me a few rules of the hotel and one of that was not to drink in the pool, and also he told me that we only allowed to have two towels then I asked him since we were 4 family members in the room we required two more , them he made me to sign a weaver for the extra towels, I understand hotel rules and regulations and we always follow it, but this time this person made me filling like a thief at front of my family, Also I asked them to not go inside my room for cleaning and they went through any way even that I asked to their supervisor .
Stayed 3 nights in Sep 2023

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Es la segunda vez que nos hospedamos en familia en el hotel y muy buena experiecia, todo excelente atencion en general muy buena, habitaciones y limpieza excelente, cerca de la 5 avenida, todo bien
Stayed 3 nights in Aug 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Bonito hotel limpio serca Dela 5 Avenida. Solo un inconviniente Que el cuarto sepone caliente al salir
Stayed 7 nights in Jul 2023

10/10 Excellent

Mariana

Stayed 4 nights in Jul 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi in the room wasn't strong. Room was on second floor with balcony and we really liked it.
Stayed 5 nights in Jun 2023

6/10 Okay

Irak Carmona

Liked: Staff & service
I liked the look of the place. However the tub was rusty and the shower head was broken. In addition sleeping in the bed was like sleeping on a rock and the towels were not replaced every day as promised.
Stayed 5 nights in Jun 2023