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Hacienda Real del Caribe

Property class: 3.5

Photo gallery for Hacienda Real del Caribe

A pool area with a tiled swimming pool, surrounded by a multi-story building with balconies and outdoor seating.
A hotel room with two beds, a nightstand with lamps, a coffee table with a decorative bowl, and a balcony with a table and chairs.
A hotel room with a bed, a desk, and a television.
A lobby with a large arched glass entrance, a tiled floor, and two potted plants.
A multi-story hotel with balconies and lush greenery.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Bar
  • Room service
The current price is AU$63
includes taxes & fees
3 Sept - 4 Sept

Explore the area

View map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬

Room options

View all photos for Standard double queen

A hotel room with two beds, each with white linens and red pillows, a nightstand with a lamp, and a small table with a bottle and glass.

Standard double queen

8.8 out of 10
Excellent
(53 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard superior queen

A hotel room with a neatly made bed, a wooden headboard, a nightstand with a lamp, and a window with curtains.

Standard superior queen

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with two beds, a nightstand with lamps, a coffee table with a decorative bowl, and a balcony with a table and chairs.

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

Superior Queen

  • Sleeps 2
  • 1 Queen Bed

Room

  • Sleeps 2

Double Queen

  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

Hacienda Real del Caribe puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The diner, MAGNOLIAS, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Continental breakfast is available daily between 8:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Places within a 15-minute walk of this 3.5-property class Gonzalo Guerrero hotel include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Calle 12 - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪Eatbar - ‬1 min walk

About this property

Hacienda Real del Caribe

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at Hacienda Real del Caribe.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 58 guestrooms or units
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Plasma televisions come with cable channels.

Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Similar properties

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La Pasion Hotel Boutique by Bunik
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  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
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The price is AU$71
includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Real del Caribe

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 008-007-005710/2025

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hacienda Real del Caribe?

Hacienda Real del Caribe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hacienda Real del Caribe?

As of 2 Sept 2026, prices found for a 1-night stay for 2 adults at Hacienda Real del Caribe on 3 Sept 2026 start from AU$63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hacienda Real del Caribe?

Yep, Hacienda Real del Caribe is a short 8-minute walk from Playa del Carmen Main Beach.

Does Hacienda Real del Caribe have a pool?

Hacienda Real del Caribe has a pool. The pool is open 8:00 AM to 9:00 PM.

What makes Hacienda Real del Caribe a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Hacienda Real del Caribe.

Are there hot tubs in the rooms at Hacienda Real del Caribe?

No, but there are deep-soaking baths in the guestrooms.

Does Hacienda Real del Caribe serve breakfast?

Sure does, continental brekkie is offered daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hacienda Real del Caribe?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hacienda Real del Caribe?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hacienda Real del Caribe?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hacienda Real del Caribe?

No, pets and service animals are not allowed.

Hacienda Real del Caribe Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 479 out of 1001 reviews
Rating 8 - Good. 303 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 39 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Laureen Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location in the center of it all. Beds can use improvement but staff was so helpful and honest. I would definitely stay there again.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant and clean place. Would stay again. Location is perfect
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Thomas Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Everything was super close and hotel was nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Comfy beds and friendly staff!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness
Execelente
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service
Tranquil Hotel Close to 5 and clean
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Azam Rizwan

Liked: Cleanliness
Clean big room, good room service excellent location
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Bharat Bhushan

This is next to main shopping area we love it and safe place
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

PEDRO

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Jaskirat

Liked: Cleanliness, staff & service, amenities
Room size was big and also the location is perfect if you want to enjoy night life of Playa. We loved it.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in this hotel we like so much Close to everything including beach restaurants and buses
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with air conditionning Good breakfast Great area for entertainment Taxi service to airport Clean swimming pool
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again
Stayed 8 nights in Aug 2025
Verified review

10/10 Excellent

Edel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near shops and restaurants
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Tjeerdo

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely classic Mexican hotel, home away from home!
Stayed 15 nights in Mar 2025
Verified review

10/10 Excellent

Odalys

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful, 1 block from 5th avenue. They have parking which was great
Stayed 1 night in Sep 2025
Verified review

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and conveniently located.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Lovely hotel with inviting courtyard and great location near the square and amenities. I rented a bike for my stay which made getting around even easier (Playa del Carmen is a great city for cycling). The room was clean and spacious. Staff were courteous and pleasant. Would absolutely stay here again.
Stayed 7 nights in Dec 2025
Verified review

6/10 Okay

Predrag

Liked: Staff & service, property conditions & facilities
/
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again. Convenient location.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible!!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area
Stayed 2 nights in Dec 2024