See all properties
Save

Serenity Hotel Boutique by Alsol

4.0 star property

Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Exterior
Lobby
Property entrance
Premium bedding, in-room safe, blackout curtains, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$105
includes taxes & fees
22 June - 23 June

Explore the area

View map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.0 out of 10
Wonderful
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite

One Bedroom Suite | Living area

One Bedroom Suite

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

You may also like

Ad
2 outdoor pools

The Fives Downtown Hotel - Curio Collection by Hilton

Downtown Playa del Carmen
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 786 reviews
The price is AU$171
includes taxes & fees
22 June - 23 June
The Fives Downtown Hotel - Curio Collection by Hilton

About the area

Playa del Carmen

At Serenity Hotel Boutique by Alsol you'll be within just a 10-minute stroll of Mamitas Beach and Quinta Avenida. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Added amenities include free Wi-Fi in public areas and a snack bar/deli. There's also the convenience of airport drop-off service. .Sights within a 10-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal is within 30 minutes.

What's nearby

  • Quinta Avenida - 5 min walk - 0.5 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 10 min walk - 0.9 km
  • Central Square - 18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪De Local - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk

About this property

Serenity Hotel Boutique by Alsol

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Serenity Hotel Boutique by Alsol. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 30 guestrooms or units
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with a safe and an iron/ironing board. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a ceiling fan and blackout curtains. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,061 reviews
The price is AU$126
includes taxes & fees
22 June - 23 June
Antera Hotel & Residences

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Mosquito nets
  • No plastic drinking straws
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • Griddle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 5 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per person
  • Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards, cash and mobile payments. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • There is limited hot water on site.
  • Pool access available from 8:00 AM to 7:00 PM
  • Up to 2 children aged 5 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Serenity Hotel Boutique by Alsol?

Serenity Hotel Boutique by Alsol offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serenity Hotel Boutique by Alsol?

As of 21 June 2026, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique by Alsol on 22 June 2026 start from AU$105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serenity Hotel Boutique by Alsol?

Yep, Serenity Hotel Boutique by Alsol has a free self car park.

Are there any beaches close to Serenity Hotel Boutique by Alsol?

Yep, Serenity Hotel Boutique by Alsol is a short 7-minute walk from Playa del Carmen Main Beach.

Does Serenity Hotel Boutique by Alsol have a pool?

Serenity Hotel Boutique by Alsol has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

What makes Serenity Hotel Boutique by Alsol a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Serenity Hotel Boutique by Alsol.

Is there a free airport shuttle available at Serenity Hotel Boutique by Alsol?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Serenity Hotel Boutique by Alsol?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serenity Hotel Boutique by Alsol?

Check-in begins at 3:00 PM. Check-out time is noon.

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 369 out of 556 reviews
Rating 8 - Good. 112 out of 556 reviews
Rating 6 - Okay. 41 out of 556 reviews
Rating 4 - Poor. 14 out of 556 reviews
Rating 2 - Terrible. 20 out of 556 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Anargyros

Liked: Amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Jan 2026
Verified

8/10 Good

Anargyros

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Anargyros

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

James

Very clean, spacious and u room
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

christina maria

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very polite staff located in a very nice area where you could walk around and see many different parts of local life and culture. It was really a great weekend. Our room was not ready for whatever reason and so they gave us the penthouse, and that was the most gorgeous room we have ever stayed at anywhere in the world, and we travel frequently
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded me to suite for free.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, clean and in a great location. Staff were friendly and helpful. The hot water was a tiny bit iffy and there was a lot of constructuon noise. But we lo
Stayed 8 nights in Feb 2026
Verified

6/10 Okay

Mabel

Liked: Cleanliness, staff & service
Disliked: Amenities
The room we had was very basic. A bed, a desk, two night stands, tv, luggage stand, armour with a safe. The bath room was clean with a couple towels and basic toiletries. The a/c worked well and the bed was comfortable. The staff was helpful. They only provide housekeeping every other day.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Maryse

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This place has seen better days. They promote a full kitchen but there are no utensils to cook or to eat. Towels and bedding are clean but I can’t say the same for the rest. Desk receptionist Fernanda was very welcoming and helpful
Stayed 13 nights in Feb 2026
Verified

8/10 Good

Judith

Clean room. Nice staff. Cleaning service was great. Don’t expect life up in the bar on the rooftop.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean room for Mexican standards, missing some amenities for the kitchen like dishwashing soap & sponge. Hot water on & off throughout the stay, but they accommodated us by proposing another room for our hot showers, inconvenience to step out of the room each time. Well situated near a great gym, restaurants, beach & 5th avenue. Big room great for a family of 3 or 4. Breakfast & restaurant staff very friendly.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ragheeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

Annaelle

Disliked: Cleanliness, amenities
Staff was great! Room was large but cleanliness was a big disappointment. Towels had red/brown spots, grey from washing, some ripped and some tiny. Additionally, the shower head was extremely dirty and rusty. Water pressure was terrible and temperatures kept shifting. Location was ok but not the best. I would recommend for someone on a budget, but I myself would not return there.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast and walking distance to the beach 🏖️
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
There was no running water. The elevator was broken. The pool pump was broken, so the pool was dirty. Room had a weird smell. Very disappointing.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Wesley

Liked: Cleanliness, staff & service
There was noise in the street all the time due to construction, even at 2am in the morning, insane.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Property conditions & facilities
In excelente ubicación, very clean good continental breakfast
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
The room was beautiful, Lorenzo the cleaner was awesome. Front desk Service was not great. Charged me extra when my mom visited, even though the grand junior suite was for 4 people. The pool bar was often not attended. Three days they were using jackhammers in the hotel and didn’t notify us. When we checked out, they didn’t even ask me how my experience was. Customer service was not great, especially for an expensive boutique hotel.
Stayed 7 nights in Feb 2026

More Destinations