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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property
Adults-only beachfront property with 15 outdoor pools

Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

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Restaurant
Suite Ocean Front Adults | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
The current price is AU$1,504
includes taxes & fees
16 Dec - 17 Dec

Explore the area

View map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪14 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Place, Ferry to Cozumel
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite, Oceanfront

8.8 out of 10
Excellent
(14 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River

Suite River

Suite River

9.0 out of 10
Wonderful
(118 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite Ocean View

Suite Ocean View

Suite Ocean View

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Ocean Front

Swim Up Ocean Front

Swim Up Ocean Front

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Garden

Swim Up Garden | Garden view

Swim Up Garden

9.0 out of 10
Wonderful
(30 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River Spa

Suite River Spa

Suite River Spa

8.8 out of 10
Excellent
(12 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden Spa Adults

Suite Garden Spa Adults

Suite Garden Spa Adults

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

9.0 out of 10
Wonderful
(84 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Beach/ocean view

Junior Suite Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

Suite River Adults

Suite River Adults

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Oceanfront Adults

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite Oceanfront Adults

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Ocean Front Adults

Swim Up Ocean Front Adults

Swim Up Ocean Front Adults

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Ocean Front Adults

Suite Ocean Front Adults

Suite Ocean Front Adults

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite SPA

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite SPA

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only . Within a 30-minute stroll, you'll find Xenses Park and Xcaret Eco Theme Park. Highlights at this beachfront property include 10 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. With 12 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and Turkish bath/hammam. 26372 square feet (2450 square metres) of event facilities include a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a steam room and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and noon. There's also free valet parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this 5-property class Playa del Carmen property include Xplor Theme Park and Ferry to Cozumel.

What's nearby

  • Cenote Santa Cruz - 2 min walk - 0.2 km
  • Xcaret Eco Theme Park - 14 min walk - 1.2 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬2 min walk
  • ‪The Buffete - ‬8 min walk
  • ‪Arriba Baja - ‬5 min drive
  • ‪Mercado de la Merced - ‬3 min drive
  • ‪Cafeteca - ‬7 min drive

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Adults-only beachfront property with 15 outdoor pools
Some rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This luxury property also offers a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 900 guestrooms or units
  • 10 dining venues
  • 3 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 26372 sq ft of conference space
  • 2450 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arenal
  • Chino Poblano
  • Encanta
  • Mercado San Juan
  • Ta Xhido

Things to do

  • 15 outdoor pools
  • Art gallery
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Shopping centre
  • Snorkelling
  • Steam room
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (26,372 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a river
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 9 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only on 16 Dec 2025 start from AU$1,503.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only has a free self car park and free valet parking.

Are there any beaches close to Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

The closest beach to Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is Playa del Carmen Main Beach (7 km).

Is there a spa on site at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, there is an onsite spa at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only . It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only have a pool?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only has 15 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only features 15 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only .

Is Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only family-friendly?

No, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is an adults-only property.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only serve breakfast?

Yep, free buffet brekkie is available daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only has 10 restaurants.

What time are check-in & check-out at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1117 out of 1439 reviews
Rating 8 - Good. 150 out of 1439 reviews
Rating 6 - Okay. 75 out of 1439 reviews
Rating 4 - Poor. 48 out of 1439 reviews
Rating 2 - Terrible. 49 out of 1439 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Brenda Lizeth

Liked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

rocio

Stayed 3 nights in Sep 2025

10/10 Excellent

Angelinda, SAN ANTONIO

Stayed 4 nights in Aug 2025

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort
Stayed 5 nights in Sep 2025

10/10 Excellent

Naraly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria Isabel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 5 nights in Sep 2025

8/10 Good

Wilberth

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Lovleen

Stayed 4 nights in Aug 2025

8/10 Good

Elizabeth, New York

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed with my brother for 6 nights 7 days . The buffet was good . Tah xido was meh, chino poblano was terrible, and the waiters not very attentive . I like cantina vip . The food was alright . Arenal was really good . I did like the menu , however I don’t think burgers are very Mexican for a Mexican gastronomy restaurant, aside from that I think the chef Jose Luis Instrosa I believe is his name , his menu is decent .My waiter Santiago from arenal was so attentive and nice, he really made the experience great . They have workshops when you stay at casa arte , I was able to do a ceramic class with my brother and it was awesome , Aril the instructor really took his time with us . We also did the xichen tour and Yair was so knowledgeable about Mayan culture and really made us feel welcomed . He was so passionate about his work , it really made the experience that much better . Sadly I do have some negatives , some of the employees can be stand offish particularly by the main pool area. Jorge from the main pool grabbed my stuff and placed it somewhere else without telling me , I asked the lifeguard if he knew and he said to ask the man named Jorge , so I went to him and he said it was in the way with an attitude , he also proceeded to call me “mi Reina” which I feel is inappropriate . He also seemed to be on a substance . That interaction made me feel uncomfortable . Aside from that I still recommend the hotel, you definitely get your moneys worth .
Stayed 6 nights in Aug 2025

10/10 Excellent

Erolinda Pacheco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, wow y wow. Que hotel tan mas hermoso! Y tiene absolutamente todo. Acceso a todos los parques, el único que pagas un fee de 60 dls es el de Chichen y Xelxa, de ahi los otros 4 son incluidos con lo que pagas del hotel. El personal exelente servicio Lo ùnico qie es que si tratan de venderte promociones del hotel hasta por las orejas y puede llegar a set enfadoso ya q si te presionan mucho pero si no quieres solo se firme en el no haha.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jessica Coronado De la

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We relaxed by the pool next to a bar, did paddle boarding, kayaking. Overall beautiful hotel and staff 10/10
Stayed 4 nights in Aug 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this property they made everything easy and us beautiful
Stayed 3 nights in Sep 2025

10/10 Excellent

Arlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing but rooms were not as clean as I thought they would be. Staff were very friendly and I had a great time. Definitely would come back again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Stayed 5 nights in Aug 2025

10/10 Excellent

Jesus David Hernandez

Stayed 3 nights in Aug 2025

4/10 Poor

Bao

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The resort was beautiful no doubt about that but the staff and service could use some work. One of the staff messed up our dinner reservation and scheduled it for the wrong date. When we spoke to the hostess, they said there wasn’t anything they could do even though the restaurant was empty. The staff at the concierge desk was also no help and was not willing to make the situation right. As we were voicing our frustration, the manager decided to catch a bug instead of helping us. They need to work on their communication and customer service. From their outdated forms and websites and to the restuarant hostess. We paid so much money to come here and enjoy our vacation but we were stressed out and wasted time.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!!
Stayed 2 nights in Aug 2025

8/10 Good

Xiaojing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the parks
Stayed 3 nights in Aug 2025

6/10 Okay

min

Travelled with partner, Travelled with group
Disliked: Staff & service
this is my second time at this resort. the first time was in 2023 and it was amazing which is why we decided to come again, this time is totally different. the check in process took about an hour and the staff named Angel lied to us about receiving vouchers. which normally i’m fully aware that there’s usually a catch but we asked him specifically what’s the catch and how long, both in english and in spanish, and he said no catch it’s the resorts anniversary and i want to give it to you. the next day we got up to meet at 830am and didn’t end up leaving until almost 1pm, which we only ended up leaving because i had to tell them i’ve had enough and i want to leave immediately. took up our whole day and then the same night Angel helped us with our reservations for dinner at arenal and he reserved it for the wrong night. which fyi that restaurant now requires reservations, which they don’t update the forms or the guests. we tried to tell the “manager” who did not care about our frustrations and totally dismissed us. there was also so many other instances of terrible customer service and just staff standing around not trying to help us when we clearly looked confused at times. i will not be returning back, they will try to sell u every second they get. just say no, very disappointed and i will be filing other complaints.
Stayed 4 nights in Aug 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we startyed at xcaret arte and it was an amazing experience from the service as soon as u arrive even before having ur assigned room u could start enjoying everything even the parks the pool the restaurant everything that was included. amazing transportation to and from the hotels and parks was amazing no need to rent a car or pay for transportation i would 100% recommend this hotel/resort to everyone
Stayed 5 nights in Aug 2025

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. Awesome restaurants and staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. Large property lot of walking but sooo beautiful. Several restaurants locations and pools. Cancun airport is 1 hour away, xcaret parks are maybe 10-15 minutes away. So much fun again get comfortable water shoes and walking shoes.
Stayed 4 nights in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best trip my wife and I have ever been on! The whole resort was amazing you could spend the entire trip just on the grounds. The excursions were top of the line and such a wonderful experience.
Stayed 5 nights in Aug 2025