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Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

Where to?

Dates

February 2026

March 2026

On the beach, white sand, free beach shuttle, free beach cabanas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa pool
Parking included

includes taxes & fees

8 Feb - 9 Feb

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪16 min walk‬
Place, Playa del Carmen Main Beach
‪15 min drive‬
Place, Xcaret Eco Theme Park
‪27 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪43 min drive‬

Room options

Deluxe Suite, Garden View

Very good

Highlights

Furnished balcony

Air conditioning

Free minibar items

Flat-screen TV

Renovated in 2025

Ceiling fan

Separate bedroom

Blackout curtains

Garden view
56 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Pool Access (with Bathtub, Pool View)

Very good

Highlights

Furnished balcony

Air conditioning

Free minibar items

Flat-screen TV

Renovated in 2025

Ceiling fan

Separate bedroom

Blackout curtains

55 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Family Club Room - Pool Access, Pool View

Good

Highlights

Furnished balcony

Air conditioning

Free minibar items

Flat-screen TV

Renovated in 2025

Ceiling fan

Separate bedroom

Blackout curtains

59 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

Family Room

Good

Highlights

Furnished balcony

Air conditioning

Free minibar items

Flat-screen TV

Renovated in 2025

Ceiling fan

Separate bedroom

Blackout curtains

Garden view
59 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

Suite (with Jacuzzi)

Very good

Highlights

Furnished balcony

Air conditioning

Free minibar items

Flat-screen TV

Renovated in 2025

Ceiling fan

Separate bedroom

Blackout curtains

59 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Suite with Bathtub and Outdoor Shower

Excellent

Highlights

Furnished balcony

Air conditioning

Free minibar items

LED TV

Renovated in 2025

Ceiling fan

Separate bedroom

Blackout curtains

59 sq m
1 bedroom
Sleeps 2
1 King Bed

Double Room Deluxe with Garden View

Exceptional

55 sq m
Sleeps 3

Triple Room Luxury with Pool View

55 sq m
Sleeps 3

Single Room Premium with Garden View

61 sq m
Sleeps 1

Single Room with Lake View

68 sq m
Sleeps 1

Single Room Deluxe with Garden View

Excellent

55 sq m
Sleeps 1

Double Room Deluxe with Garden View

55 sq m
Sleeps 3

Quadruple Room Deluxe with Garden View

55 sq m
Sleeps 4

Single Room Deluxe with Garden View

55 sq m
Sleeps 2

Single Room Deluxe with Garden View

55 sq m
Sleeps 3

Triple Room Deluxe with Garden View

55 sq m
Sleeps 3

Triple Room Deluxe with Garden View

55 sq m
Sleeps 4

Single Room Luxury with Pool View

55 sq m
Sleeps 1

Double Room Luxury with Pool View

55 sq m
Sleeps 2

Single Room Premium with Garden View

61 sq m
Sleeps 2

Double Room Premium with Garden View

61 sq m
Sleeps 3

Double Room Premium with Garden View

61 sq m
Sleeps 2

Double Room Premium with Garden View

61 sq m
Sleeps 3

Quadruple Room Premium with Garden View

61 sq m
Sleeps 4

Triple Room Premium with Garden View

61 sq m
Sleeps 3

Triple Room Premium with Garden View

61 sq m
Sleeps 4

Double Room with Lake View

68 sq m
Sleeps 2

Super Saver

Exceptional

Highlights

Furnished balcony

Air conditioning

Free minibar items

Flat-screen TV

Renovated in 2025

Ceiling fan

Separate bedroom

Blackout curtains

48 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Suite

Highlights

Furnished balcony

Private pool

Air conditioning

Free minibar items

Flat-screen TV

Renovated in 2025

Ceiling fan

Separate bedroom

45 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Grand Sunset Princess - All Inclusive. Within a 20-minute stroll, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Highlights at this all-inclusive property include 10 restaurants, 12 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The buffet restaurant, Buffet Naranja, is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 4 hot tubs and 6 outdoor tennis courts. 5425 square feet (504 square metres) of event facilities include 5 meeting rooms and conference space. Other amenities include a water park, an indoor swimming pool and a nightclub. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Within a 15-minute drive of this 5-property class Playa del Carmen property, attractions include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

Playa Xcalacoco - 16 min walk - 1.4 km
Quinta Avenida - 14 min drive - 8.8 km
Playa del Carmen Main Beach - 15 min drive - 9.1 km
Xcaret Eco Theme Park - 27 min drive - 18.6 km
Maroma Beach - 29 min drive - 13.3 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

‪Amaranto - ‬15 min walk
‪Piano Bar - ‬17 min walk
‪Mike’s Coffee - ‬17 min walk
‪Steakhouse - ‬12 min walk
‪El Beso Pool Bar - ‬14 min walk

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 15 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

672 guestrooms or units

10 dining venues

2 bars on the beach

3 bars by the pool

3 swim-up bars

15 bars or lounges

5425 sq ft of conference space

504 sq. m of conference space

Buffet breakfast (free)

Nightclub

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Cabanas on the beach (free)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

No smoking on site

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

Pool
Spa pool
Breakfast included
All-inclusive

includes taxes & fees

24 Feb - 25 Feb

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Free uncovered self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
15 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Naranja
Grill Restaurant
Internacional Restaurant
Italian Restaurant
Mexican Restaurant

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Indoor pool
Nightclub
Playground
Sauna
Shopping
Steam room
Table tennis
Tennis lessons
Water park

Family friendly

12 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Indoor pool
Laundry facilities
Lifeguards on site
Living room
Playground
Snack bar/deli
Water park (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

No lift

Banquet hall
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Renovated entire property - November 2025
Smoke-free property
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Towels provided

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Living room
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of 5 Feb 2026, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on 8 Feb 2026 start from AU$535.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Sunset Princess - All Inclusive?

Yep, Grand Sunset Princess - All Inclusive has a free self car park.

Are there any beaches close to Grand Sunset Princess - All Inclusive?

Yep, Grand Sunset Princess - All Inclusive is a short 13-minute walk from Playa Xcalacoco. Fun beach activities include volleyball.

Is there a spa on site at Grand Sunset Princess - All Inclusive?

Yep, there is an onsite spa at Grand Sunset Princess - All Inclusive. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Grand Sunset Princess - All Inclusive have a pool?

Yep, and guests love it! Take your pick from 12 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive features 2 beach bars, 12 outdoor pools and 4 hot tubs. All guestrooms come with free minibar items and espresso makers.

What makes Grand Sunset Princess - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Sunset Princess - All Inclusive.

Is Grand Sunset Princess - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Sunset Princess - All Inclusive is a hit with families.

Does Grand Sunset Princess - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Grand Sunset Princess - All Inclusive?

No, Grand Sunset Princess - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Sunset Princess - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 15 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Sunset Princess - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Sunset Princess - All Inclusive?

No, pets are not allowed.

Grand Sunset Princess - All Inclusive Reviews

8.0

Very good

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8/10 Good

Markita, Saint Francis

4 Feb 2026

Liked: Cleanliness, property conditions & facilities

Resort was under construction. I had to switch rooms when I arrived because of bugs. Chose this resort for them advertising vegetarian options; however, they barely had any. That said, the staff made the experience, and I will gladly return when construction is over.

Stayed 7 nights in Jan 2026

10/10 Excellent

Ann

Travelled with partner

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

We loved our experience here. The resort was newly renovated, rooms were modern and well maintained. Enjoyed the buffet, really enjoyed the Mexican food (tamales, plantain, etc. ) and LOVED the make-your-own chievche bar (so fresh). The bartenders at the Le Fleur/Steakhouse were incredible (such high quality personalized cocktails and an unexpected show) these bartenders really made it a one of kind experience. The riviara hotel part is still under construction but it didn't effect our experience much. Really appreciated the hotel trams that drove you directly to your hotel rooms from the lobby or beach. The beach was a little eroded and a bit seaweedy but we still had a great time lounging by the beach. 100% would be excited to go back.

Stayed 5 nights in Jan 2026

4/10 Poor

Alexis

Travelled with family

1 Feb 2026

Disliked: Amenities, property conditions & facilities

I did not enjoy my stay at this resort. 1. They don’t offer an airport shuttle so you have to find your own transportation 2. The resort is currently under construction and a lot of the pools and restaurants weren’t open, and they had a lot of the buildings covered up on the outside with wood and netting. It looked a mess! 3. A lot of the pool tiles were coming off 4. People were constantly trying to sell us stuff the entire time 5. Our shower was constantly leaking and the fixtures were poorly installed 6.The concierge never brought us more wash cloths that we requested. I would not recommend this place to anyone, completely ruined my birthday!

Stayed 4 nights in Jan 2026

10/10 Excellent

Irving

30 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

money worthy cheap but good front beach nice views pool clean clean towels close from everything

Stayed 4 nights in Dec 2025

6/10 Okay

julie

Travelled with partner

29 Jan 2026

Liked: Property conditions & facilities

Disliked: Amenities

New lights on sensors are terrible. Lights went on everytime you used the bathroom at night, waking up everyone else. Showers after upgrade are worse. Floors very slippery. Need a non slip bath mat inside the stall. They removed the cut out in the wall to put ur shampoo, soap etc. Now had to all go on the floors. Those of us with bad backs, that was awful. Beach was eroded and horrible. So much stinky sargassum. Buffets were much better quality of food tho. Upgrades in there feel more like a restaurant rather than a cafeteria. Terribly noisy during construction. All in all after 3 times....likley not to return. While the rooms looked updated, too many insufficiencies.

Stayed 2 nights in Jan 2026

8/10 Good

Abigail

27 Jan 2026

Honestly- minus them trying to get you to sign up for a travel plan

Stayed 3 nights in Dec 2025

8/10 Good

Kseniia

Travelled with family, Travelled with group

27 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

clean room

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean, great food , really good value for the price

Stayed 5 nights in Jan 2026

10/10 Excellent

Cesar

Travelled with partner

25 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We stayed at this family/couple friendly resort for two weeks, and everything was amazing from start to finish. From the moment we arrived until checkout, the service was exceptional. The staff were professional, attentive, and consistently welcoming. The buffet for breakfast, lunch, and dinner was always excellent and well-maintained. While some of the à la carte restaurants were hit or miss, there were plenty of great options available, so it was never an issue. Overall, my partner and I had a fantastic stay for our 3 year anniversary and would happily recommend this resort to anyone traveling from anywhere in the world.

Stayed 14 nights in Jan 2026

8/10 Good

Valerie

24 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Perfect i enjoy the hospitality the food drinks and everything around the only thing if you want to go out and visit some places they don't provide that so i got someone that i paid to show me around and its difficult to get into the hotel don't ask me why but overall i had a great time Gracias Mexico 🇲🇽

Stayed 4 nights in Jan 2026

6/10 Okay

Julie Anne

Travelled with family

24 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort itself is gorgeous. The grounds are well kept, plenty of pool space, chairs, bar options. Staff are friendly and attentive. Our rooms were really quite stunning. We were down near the pool closest to the beach. While it is a walk to the main dining area, we did not mind and there is a shuttle for those not wanting to walk. There could have been clearer instructions on using the room A/C and housekeeping keypads. We also had to request mini bar refresh vs having it done with housekeeping. But generally, the resort is one I would choose to return to. Except for the food. I have low expectations of buffet food at all inclusive resorts but usually you can expect that the specialty, reservation only, restaurants are decent. We found both the buffet and restaurant options to be pretty poor. The buffet items were often mislabeled, of varying temperature and not particularly appetizing. We visited three of the specialty restaurants and would only potentially return to the Hacienda (mexican). The Italian one - I ordered a pizza and it was essentially uncooked in the middle and bland. My friend ordered gnocchi and it was edible but not flavorful. We also tried the Grill. My friend ordered a steak, medium rare, and it was so tough he could barely cut it. I ordered jerk chicken and was expecting a breast. The dish was three breaded thighs, deep dried and covered in a sweet sauce. There were also things that were not open. This was mid January though.

Tons of wildlife on the grounds - Coati, agouti, iguanas, etc.

Stayed 5 nights in Jan 2026

10/10 Excellent

Gabrielle Sil

24 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everyone and everything is as amazing

Stayed 4 nights in Jan 2026

6/10 Okay

Emily

Travelled with group

24 Jan 2026

Liked: Amenities

Rooms were ok, swim out pool dirty .. staff constantly try to get you to sign up For things you don’t want

Stayed 4 nights in Jan 2026

4/10 Poor

David

Travelled with partner

23 Jan 2026

Disliked: Cleanliness, property conditions & facilities

We weren’t able to eat dinner at any of the restaurants because it was by reservation only and we couldn’t reserve a table before checking in. The food quality was not great at the buffet or sports bar - especially for a “5 star” resort - I am not sure I would expect that quality from a 2 star. The staff we interacted with were all lovely otherwise. We would not return.

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Travelled with family

22 Jan 2026

Liked: Cleanliness, staff & service, amenities

Rooms were spotless. The staff was extremely friendly. Food was very good. Really enjoyed the resort even through the renovations. So much so that we’re staying longer.

Stayed 9 nights in Jan 2026

10/10 Excellent

Andrea Lee

Travelled with partner

20 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms lovely staff

Stayed 5 nights in Jan 2026

8/10 Good

Sydney

20 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Overall, I had a good stay at Grand Sunset Princess. The property was clean, well-maintained, and enjoyable. Pools, beach access, and common areas were all clean and comfortable, which made it easy to unwind. Activities were limited, and the night shows & performances were disappointing. It’s a good option for relaxing, but not ideal if you’re looking for strong entertainment. Still a solid all-inclusive choice.

Stayed 6 nights in Jan 2026

8/10 Good

Brevney Marie

20 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are very clean and updated.

Stayed 3 nights in Jan 2026

10/10 Excellent

guilherme

Travelled with family

20 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa has a very nice aerea

Stayed 7 nights in Jan 2026

6/10 Okay

GLENN DAVID

18 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

?? Never found Hottub

Stayed 7 nights in Jan 2026

2/10 Terrible

yash

Travelled with family, Travelled with family and small children

17 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

1. Room Issue – Severe Water Leakage Our room had a serious water leakage problem. Every time we took a shower, water leaked out of the bathroom into the room. We had to use a minimum of 4–5 towels after every shower to soak up the water. This occurred daily and made the room messy and uncomfortable. Constantly managing water on the floor did not feel like a relaxing vacation experience. 2. Food Safety & Mislabeling Issues I am a strict vegetarian and do not consume eggs. At the main buffet restaurant, several dishes were incorrectly labeled as “vegan,” which caused serious concern. • A dish labeled “Vegan Mexican Rice” contained chicken, which I discovered only after eating a few bites. • When I informed the staff, they acknowledged it but did not take the issue seriously. • The following day, a “Vegan Lentil Soup” was displayed that actually contained meat (beef/pork). Due to the previous incident, I asked multiple staff members before eating and was told it was not vegetarian. Incorrect labeling of food is a serious issue for guests with dietary, religious, or health restrictions, and the lack of concern from staff was disappointing. 3. À La Carte Restaurant & Service Issues At one of the Italian restaurants we had booked for dinner, we waited almost two hours to receive our food, which is unacceptable. At another restaurant Dua Wok the service was extremely poor. The server behaved rudely and placed the food on our table without courtesy before walking away.

Stayed 5 nights in Dec 2025

10/10 Excellent

Henryk

14 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated. I recommend this hotel to others and am likely to return myself.

Stayed 7 nights in Jan 2026

10/10 Excellent

Matt

Travelled with group

13 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Spacious, clean rooms, excellent food, friendly staff, and great amenities.

Stayed 7 nights in Jan 2026

8/10 Good

Ryan

Travelled with partner

13 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Renovated rooms were great, food was amazing. On going renovations didn’t really affect us or were noticeable. Beach unfortunately was not in great shape when we were here. It’s eroding and lots of seaweed.

Stayed 7 nights in Jan 2026

10/10 Excellent

Byron

13 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Top notch place excellent service beautiful room excellent bartenders excellent buffett beautiful grounds anybody that doesnt think this plzce is top notch is a complete idiot ive been to the carribean islands 10 times 3rd time to mexico i wouldnt hesitate a minute on returning there stayed 8 days didnt wont to come home

Stayed 7 nights in Jan 2026

Grand Sunset Princess - All Inclusive

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Deluxe Suite, Garden View

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Deluxe Suite, Pool Access (with Bathtub, Pool View)

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Family Club Room - Pool Access, Pool View

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Family Room

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Suite (with Jacuzzi)

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Single Room with Lake View

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Single Room Deluxe with Garden View

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Single Room Deluxe with Garden View

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Single Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Single Room Luxury with Pool View

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Double Room Luxury with Pool View

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Single Room Premium with Garden View

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Double Room Premium with Garden View

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Double Room Premium with Garden View

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Double Room Premium with Garden View

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Quadruple Room Premium with Garden View

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Triple Room Premium with Garden View

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Double Room with Lake View

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