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BlueBay Grand Esmeralda All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Deluxe Room, Garden View
Kayaking
5 restaurants, breakfast served
5 restaurants, breakfast served

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Housekeeping
The current price is AU$303
includes taxes & fees
3 Oct - 4 Oct

Explore the area

View map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Day bed
Separate bedroom
Ceiling fan
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Day bed
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

1 bedroom, free minibar, in-room safe, blackout curtains

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at BlueBay Grand Esmeralda All Inclusive. You'll be 3.1 km (1.9 mi) from El Camaleón Mayakoba Golf Course and 7.3 km (4.6 mi) from Gran Coyote Golf. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and 4 bars/lounges. .A day of pampering at BlueBay Spa can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Riviera Maya property include Maroma Beach and Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 5.0 km
  • Tres Rios Ecopark - 8 min drive - 3.2 km
  • Gran Coyote Golf - 9 min drive - 7.8 km
  • Maroma Beach - 14 min drive - 9.1 km
  • Playa del Carmen Main Beach - 15 min drive - 13.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Festival - ‬1 min walk
  • ‪Black & White - ‬1 min walk
  • ‪Jaal-Ha - ‬17 min walk
  • ‪El Charro - ‬8 min drive
  • ‪Bar Columpios - ‬7 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 3.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on 3 Oct 2025 start from AU$297.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at BlueBay Grand Esmeralda All Inclusive?

Yep, BlueBay Grand Esmeralda All Inclusive has a free self car park.

Are there any beaches close to BlueBay Grand Esmeralda All Inclusive?

The closest beach to BlueBay Grand Esmeralda All Inclusive is Maroma Beach (6.3 km).

Is there a spa on site at BlueBay Grand Esmeralda All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as sports massages.

Does BlueBay Grand Esmeralda All Inclusive have a pool?

Yep, and guests recommend it! BlueBay Grand Esmeralda All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive features 3 outdoor pools, 1 hot tub and 5 restaurants.

What makes BlueBay Grand Esmeralda All Inclusive a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at BlueBay Grand Esmeralda All Inclusive.

Is BlueBay Grand Esmeralda All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that BlueBay Grand Esmeralda All Inclusive is a hit with families.

Is there a free airport shuttle available at BlueBay Grand Esmeralda All Inclusive?

No, BlueBay Grand Esmeralda All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at BlueBay Grand Esmeralda All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at BlueBay Grand Esmeralda All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at BlueBay Grand Esmeralda All Inclusive?

No, pets and service animals are not allowed.

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 318 out of 1242 reviews
Rating 8 - Good. 266 out of 1242 reviews
Rating 6 - Okay. 272 out of 1242 reviews
Rating 4 - Poor. 174 out of 1242 reviews
Rating 2 - Terrible. 212 out of 1242 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Viviana

The moment we arrived the front desk person was very rude did not explain anything about the property or how the restaurants worked
Stayed 6 nights in Jun 2025

6/10 Okay

martin

Travelled with family
Liked: Cleanliness, amenities
Great activitys and the grounds are well kept. Food not good at buffet. The restaurants had to have a reservation and they were booked. Some restaurants were closed. The rooms smelled of mildew. We were in building 5.
Stayed 5 nights in Jun 2025

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for anyone under 25
Stayed 7 nights in Jun 2025

10/10 Excellent

Debra Ponce de

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 7 nights in Jun 2025

8/10 Good

Peter

Stayed 7 nights in Jun 2025

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

santiago h.

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room wasn't to standards. AC didnt work room was so hot. Room smell like cigarettes smoked. Day one they didn't give card for towels.2nd day they give me the card but never tell me we had to get cards back even do l return the towels. So at the end l had to pay for them.
Stayed 2 nights in Jun 2025

6/10 Okay

Lily Angelica Inda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The kids club did an awesome job, the staff there were great! My son asked to go every day. Food was okay, some of the hotel needs updating.
Stayed 7 nights in Jun 2025

2/10 Terrible

Francisc

Stayed 7 nights in May 2025

6/10 Okay

Deepanjan

Travelled with family and small children
Disliked: Staff & service
Even though we had a baby and no other reservations, we were turned away from a restaurant we had reservations at because I was wearing flip flops. We told the staff clearly we had no other reservations (and hence would be difficult to find food late in the evening), had a baby with us, and were not carrying any other shoes as this was supposed to be a quick weekend trip. They still refused to make an exception.
Stayed 2 nights in Jun 2025

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long walk to the beach
Stayed 4 nights in May 2025

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Blue Bay Grand Esmeralda for one night before checking into our residence at The Fives the next day. Never again! We waited over an hour just to check in, and immediately after that, we were ambushed by a staff member trying to aggressively sell us a timeshare. Too much pressure for guests who just want to relax. When we tried to reserve a restaurant for dinner, we were bluntly told, “You’re only here for one night, so you don’t qualify.” Very strange, considering our package included all-inclusive, and the hotel should have honored that. The food was disappointing..."Cuban-style"a-very limited. The buffet had no seafood, no fresh fruit, and the desserts tasted like they came from a Montreal Walmart. The next morning at 8am, I went looking for a decent coffee and was shocked to find out the only coffee shop opens at 10am! We finally made it there at 4pm...and yes, the coffee was actually good. The beach was full of seaweed, but the beachside pool was lively. Towels are given out with cards, and you really don’t want to lose them, they make it a whole process if you do. The room was clean and spacious, a bit worn down by time, but the bed was comfortable. In short: we were glad it was only one night.
Stayed 1 night in Jun 2025

10/10 Excellent

WILLIAM Russell, fort wayne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Big
Stayed 7 nights in Jun 2025

10/10 Excellent

WILLIAM Russell, fort wayne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Big
Stayed 7 nights in Jun 2025

6/10 Okay

Brandon w

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Poor management of personnel and assets. Annoying sales people. 2x the number of sales people than workers in the ULTRA HOT lobby. Never heard of fans. Expect to sweat there for at least an hour on arrival and an hour on departure. The black and white bar is a sweat tunnel. Most of the staff was friendly and doing the best management would allow. The drinks were sub-par begining to end, albiet plentyful. The food in the buffet is lower in quality than Golden Corral. So if you like that then you will be fine. The French and Itialian resturants are the only saving grace. Book them as offen as you can. They will enforce rules intermittantly. Evedently crocks are considered sandals. Our first room was by the water, but the awful smell gave us headaches and kept us up at night. They moved rooms but it was difficult and seened to put the staff "out".The upgraded steak "prime rib" was not as good as the steaks on the menu. And it was a 25$ upgrade. It wasnt even prime rib and it was 1/2 inch thick. The beds were OK. All seem exactly the same and upgraded rooms were not worth it unless you got the swim up rooms. THE POOL CLOSES AT 7. EXACTLY LIKE GET TF OUT THE POOL RIGHT NOW!!! Annoying should be open to a minimum of 10 PM. Understaffed night time bars saw lines, all bars. But we made the best of it. We had fun but kids run the resort at all hours of the night. Not a quiet and romantic resort to relax. Most can be ignored because of dirt cheap prices. Bargin basement resort.
Stayed 9 nights in Jun 2025

10/10 Excellent

Dmytro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good service, cleaning at the highest level, delicious food but there is a huge minus with the beach!! There is a lot of seaweed on the shore and the water is not blue as in the picture but black and dirty!! There is a smell throughout the hotel from the seaweed that fills the beach!! We have a ruined vacation! I do not recommend and will not come here again!!! There is a hotel nearby with the same problem!! No one swam in the sea!
Stayed 6 nights in May 2025

2/10 Terrible

Fawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is got to be the worst place I’ve ever stayed at in my life and I travel 60% of the time. The service was horrible. The food was not edible. The grounds smelled like seaweed and Sargon and manure everywhere you went. The people that worked there were constantly trying to Lie to you to get more money out out of you for anything and everything. It was the biggest scam ever. I would not recommend this place to anybody. In fact, I think it should be condemned and shut down.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jody

Amazing
Stayed 7 nights in May 2025

8/10 Good

Bibi

Stayed 5 nights in May 2025

10/10 Excellent

Naomi

Stayed 3 nights in Apr 2025

8/10 Good

Philip, annandales

Liked: Cleanliness
It was nice.
Stayed 6 nights in May 2025

10/10 Excellent

Karen

Stayed 4 nights in May 2025

4/10 Poor

Julianna Mae

Travelled with family and small children
We stayed for six days and only got three rides on the golf carts; they cater to the “member” (time share owners). It’s advertised as family friendly but there was inappropriate dancing, language, and one woman was sitting topless at the pool until a staff member finally told her to put her top back on. They did a foam party in the pool and try to create a party scene. There are not enough chairs around the pool so you have to get there early to save seats. There is not much shade either so you have to get there earlier for those seats. Most are taken by about 9:00am. They took 4 hours of one of my mornings to try and sell me on becoming a member but I finally got out of the meeting (while remaining friendly). The food is okay. There’s not much Mexican food? I had a little bit of money in my wallet (that I kept in my room) and one day I found my bag tipped over on the floor and the bills missing so I would use the safe. Overall the staff were very friendly, but I would use the safe in the room.
Stayed 5 nights in May 2025

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bluebay Esmeralda was clean and a excellent place to stay. The pool was very big and we enjoyed our stay overall.
Stayed 4 nights in May 2025

8/10 Good

Cornelio

Stayed 9 nights in May 2025