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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property
Elegant adults-only property on the beach

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Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

View from room
Couples treatment room(s), sauna, hot tub, hot springs/mineral springs
Premium bedding, pillow-top beds, free minibar, in-room safe
10 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
Reviews
9.4

Exceptional

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • On private beach
  • Breakfast included
  • All-inclusive

Explore the area

Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Popular LocationPuerto Morelos Beach8 min walk
  • Popular LocationPuerto Morelos Town Square8 min drive
  • Popular LocationOjo de Agua Beach12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

Highlights

Terrace
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2014
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

Highlights

Terrace
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2015
Blackout curtains
  • 98 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Pillow-top bed
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Pillow-top bed
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Spa or Pool View

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2014
Premium bedding
Blackout curtains
Pillow-top bed
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2014
Premium bedding
Blackout curtains
Pillow-top bed
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Ocean View

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2014
Blackout curtains
Pillow-top bed
Separate bedroom
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Ocean Front

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2014
Premium bedding
Blackout curtains
Pillow-top bed
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2014
Premium bedding
Blackout curtains
Pillow-top bed
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Honeymoon Suite Ocean Front

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Renovated in 2014
Premium bedding
Blackout curtains
Pillow-top bed
  • 97 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Excellence Riviera Cancun - Adults Only All Inclusive. Within just a 15-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 10 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at MIILE SPA can include massages, body wraps and facials along with aromatherapy and hydrotherapy. The buffet restaurant, The Kitchen Table, serves international cuisine and is open for breakfast and lunch. With 11 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site 24-hour gym, outdoor tennis court and Turkish bath/hammam. Plus you'll find free WiFi in public areas, Access to hot tub and a sauna. Free buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 8 min walk
  • Crococun Zoo - 3 min drive
  • Puerto Morelos Town Square - 8 min drive
  • Puerto Morelos Reef - 8 min drive
  • Ojo de Agua Beach - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • Portofino - 10 min walk
  • The Kitchen Table - 1 min walk
  • The Reef - 13 min walk
  • Fresca Bar - 16 min walk
  • La Petit Creperie - 14 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Elegant adults-only property on the beach
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Self parking is free.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 440 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 11 bars or lounges
  • 104410 sq ft of conference space
  • 9700 sq. m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

MIILE SPA has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 10 restaurants
  • 11 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Composting
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Riviera Cancun - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Excellence Riviera Cancun - Adults Only All Inclusive?

Excellence Riviera Cancun - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence Riviera Cancun - Adults Only All Inclusive?

Yep, Excellence Riviera Cancun - Adults Only All Inclusive has a free self car park.

Are there any beaches close to Excellence Riviera Cancun - Adults Only All Inclusive?

Yep, Excellence Riviera Cancun - Adults Only All Inclusive is a short 8-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, kayaking and sailing.

Is there a spa on site at Excellence Riviera Cancun - Adults Only All Inclusive?

Yep, MIILE SPA is available for guests. It has a hot tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Excellence Riviera Cancun - Adults Only All Inclusive have a pool?

Yep, and guests recommend it! Excellence Riviera Cancun - Adults Only All Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and with a coldie from the bar.

What luxury perks are available at Excellence Riviera Cancun - Adults Only All Inclusive?

Excellence Riviera Cancun - Adults Only All Inclusive features a private beach, 6 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Excellence Riviera Cancun - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Excellence Riviera Cancun - Adults Only All Inclusive.

Is Excellence Riviera Cancun - Adults Only All Inclusive family-friendly?

No, Excellence Riviera Cancun - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Riviera Cancun - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Excellence Riviera Cancun - Adults Only All Inclusive serve breakfast?

Yep, free buffet brekkie is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Excellence Riviera Cancun - Adults Only All Inclusive?

No, Excellence Riviera Cancun - Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Excellence Riviera Cancun - Adults Only All Inclusive?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Excellence Riviera Cancun - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Riviera Cancun - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Riviera Cancun - Adults Only All Inclusive?

There is a golf course next to Excellence Riviera Cancun - Adults Only All Inclusive.

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1159 out of 1448 reviews" "
Rating 8 - Good. 182 out of 1448 reviews" "
Rating 6 - Okay. 40 out of 1448 reviews" "
Rating 4 - Poor. 22 out of 1448 reviews" "
Rating 2 - Terrible. 45 out of 1448 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, the landscaping, pools, and the overall feel of the resort is amazing! The staff works so hard! They're generous and kind and made us feel very welcome. The food was mostly good, a little hit or miss. The restaurants are beautiful and the services great, but some serve better food than others. Overall though, a great place to go!
Stayed 4 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Annesha

Liked: Cleanliness, staff & service, property conditions & facilities
I had the pleasure of staying for 4 nights and the service was amazing. The food as great the entertainment was great and staff was A . I would definitely recommend or stay here again. The only thing I wish was that the pools or some of the pool was heated. Still get a 10/10
Stayed 4 nights in Feb 2024

6/10 Okay

Ivanna

Travelled with family
Liked: Cleanliness, staff & service
Not sure why everyone gives this place 10/10. Might be people that haven’t been anywhere else or something. Average resort in my opinion. Rooms are old and outdated (maybe exclusive club is better). Regular rooms are pretty far from the beach so you will have to walk quite a bit. Exclusive club rooms are the ones right next to the beach. No buffet for lunch so you have to order from the menu. Portions are small and selection isn’t great. One appetizer was literally melted cheese with few pieces of pepper on it. Very small selection of fruits. Restaurants don’t take reservations so be ready to wait for about 1-1.5 to be seated as it is first come first served. Main pool is small and it was impossible to get a chair there (given we were up at 6:30am). On the positive side , beach is good.
Stayed 7 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 4 nights in Feb 2024

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Orfelinda

Liked: Cleanliness, staff & service, property conditions & facilities
We celebrated our 30th year Wedding anniversary. The room was decorated inside and out. The service was excellent! From the pool bar staff, Ivan to the charismatic entertainment staff especially Angelo and Dayna. Never a dull moment, the Friday night Mexican party was a treat, the dancing’s and silent party was one of our favorites. Had the pleasure of taking a scuba diving class with Roberto who was patient and such a good instructor. The water excursions arranged by Ariel were awesome. The wind was a bit strong so we were not able to go out Scuba diving a refund was given without us asking. This is a definite come back!
Stayed 4 nights in Feb 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and well maintained. Staff was extremely responsive and friendly. Would recommend the resort.
Stayed 5 nights in Feb 2024

2/10 Terrible

Parth

Stayed 3 nights in Feb 2024

10/10 Excellent

dorianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time at an Excellence resort and our 2nd stay at the ERC.When you arrive and you are greeted with champagne and a cool towel and they say “Welcome Home” it is honestly true ! This place is home , we got married on the pier on the beach and it was amazing!!!! Every detail was perfect ,romantic dinner on the beach amazing !! We had the best tome, we love The ERCand will be back every year to celebrate our wedding anniversary!! Staff is wonderful everyone is so nice and helpful always willing to go out of their way for you ! Service by the pool is great , beach is great ! The towels on the chairs at the pool and beach by 6:30 am is very annoying But that is a thing at every resort unfortunately …so I got up early and put my towels down on the chairs then went for a walk on the beach and took some beautiful pictures .My only complaint is drinks were very weak and we have experienced this at other all inclusive resorts as well unfortunately .Aside from that good was good ,this time around we really enjoyed Spice we ate there twice ,wait staff there was great!! Beautiful trip can’t say enough about ERC it’s an amazing place with amazing staff and shout out to Jesus our photographer for taking absolutely stunning wedding pictures for us !!!See you all again soon !!!
Stayed 6 nights in Jan 2024