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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, pool loungers
Balcony view
Building design
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Room service
The current price is AU$566
includes taxes & fees
21 May - 22 May

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Town Square
    ‪13 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT )

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, The Beach House, serves international cuisine and is open for breakfast, lunch and dinner. 5 O'Clock Somewhere Bar is the property's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the 3 hot tubs and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 5-property class Puerto Morelos property include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.1 km
  • Puerto Morelos Town Square - 13 min drive - 12.3 km
  • Puerto Morelos Beach - 14 min drive - 10.5 km
  • Ojo de Agua Beach - 16 min drive - 12.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Market Cafe - ‬14 min drive
  • ‪Sensai - ‬15 min drive
  • ‪Casa del Mar - ‬15 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Moments Lobby Bar - ‬14 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 hot tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All on 21 May 2025 start from AU$566.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has a free self car park and free valet parking.

Are there any beaches close to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, snorkelling and windsurfing.

Is there a spa on site at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, there is an onsite spa at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a pool?

Yep, and guests recommend it! Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All features 3 poolside bars, 4 outdoor pools and 3 hot tubs. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All.

Is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as changing tables and highchairs in the guestrooms, it's no surprise that Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a hit with families.

Is there a free airport shuttle available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All does not offer an airport shuttle service.

Is there a bar or restaurant at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, only service animals are allowed.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 722 out of 1138 reviews
Rating 8 - Good. 213 out of 1138 reviews
Rating 6 - Okay. 111 out of 1138 reviews
Rating 4 - Poor. 42 out of 1138 reviews
Rating 2 - Terrible. 50 out of 1138 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Marielys, Perth Amboy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El hotel es muy pequeño, a parte el clima no estuvo bueno, casi no tiene entretenimiento, decía que era solo adultos y allá vi niños. La cena a la carta si es buena idea pero la comida debería de ser buffet.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maureen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed a week, and would definitely recommend if you want a laid back vacation. The property was clean and beautiful, the beds are very comfortable and the staff is amazing. Frank and Lola's and Latino are the two dinner locations that require a reservation, highly recommend. The Beach House was ok for all meals. Ritas Taco house on the beach is open from 11-5, and is a winner. Snacks are limited, so if your a snacker you may want to stock up before you get there. The beach is really nice and you dont have to fight for chairs. The SOS swim up bar is kind of hidden in the back, but good if you want out of the wind.
Stayed 7 nights in Jan 2025

4/10 Poor

Hubert C

Disliked: Cleanliness
Stayed 5 nights in Jan 2025

8/10 Good

Dyamond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff in general, especially Hector!
Stayed 4 nights in Jan 2025

10/10 Excellent

david jack

Travelled with partner
Liked: Amenities
We have stayed at 20 of more all inclusive resorts and would place this as our 2nd favorite. I won’t tell you our favorite. This is the prettiest, with big comfortable rooms, great food, and the best most friendly staff we have encountered, by far. If there was something that wasn’t right, they went overboard with making it right.
Stayed 9 nights in Jan 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Jan 2025

6/10 Okay

Bianca

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2025

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was beyond amazing. Always ready to help. It’s very very clean. No bad meals. We never had to wait for a drink , a table or food. Wonderful resort
Stayed 7 nights in Jan 2025

8/10 Good

Shani Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk around and very clean
Stayed 4 nights in Jan 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed at what we received. Booked a swim up room which was very pricey and when we were showed to our room we realized we were on the second floor. Obviously not a swim up. Guy showing us to our room was overly confused at how we booked. Went back to reception where the staff were also confused. I had to explain multiple times that we distinctly booked a swim up. Showed our confirmation which said swim up. Mass confusion. After staring at the computer for 10 mins they agreed that we booked a swim up but were being upgraded. We said “No thank you, we only came here for the swim up”. More confusion before they told us that they had no swim up’s in the category we booked. All were full. Confusion about why we didn’t want the upgrade and time ticking away. Finally they “found” a swim up but it wasn’t what we booked and they claimed it was an upgraded swim up but without the king bed we distinctly booked however, they would change it for a king bed the next day. Also the room wasn’t ready yet? Finally got to the room after 5PM which was the whole afternoon gone. It definitely was not an upgrade and we never heard from them again about the king bed. Weird smell of mold or sewer outside our room. No sun at all on our balcony the entire stay and our pool was way colder than the other pools. The area we had booked was always in sun, warmer pool and obviously where the king beds were. Pretty disappointing.
Stayed 4 nights in Jan 2025

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It is a quiet, charming resort with beautiful property. However, it would be nice to have more entertainment options and perhaps an additional restaurant. The food was underwhelming, and it was sometimes difficult to find seating at any of the restaurants. Room service was slow to the point of being impractical. On a positive note, the alcohol was all brand-name, and the drinks were excellent. The resort features several pools, including an adults-only area. I had expected a hot tub on-site, but it was only available in the spa, which required an additional fee. I was disappointed that you had to pay extra for day beds ($100 USD) and paddleboards, which appeared to be in poor condition. They also charged $2 per day for beach access. Additionally, my husband and I won a complimentary spa service, but they attempted to charge us for half of it.
Stayed 7 nights in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay, and the staff was very friendly and helpful.
Stayed 6 nights in Dec 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon 2024

We had a wonderful experience. Everyone was extremely nice from the bellhop, front desk and all of the restaurant staff. Within twenty four hours day new my name and address me in a friendly manner every time.
Stayed 4 nights in Dec 2024

6/10 Okay

ELMIRA

Travelled with family
Liked: Amenities
The staff was very kind, the service was perfect Alone we left the room shared a very bad pedestal And the sea shared a cesspool they emptied the bad waters inside All inclusive ???? We had the same menu every day and if we wanted anything else, we had to pay to eat fish
Stayed 11 nights in Dec 2024

10/10 Excellent

Andrew Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. Hotel & rooms are spotlessly clean and well kept. Staff are so friendly and helpful. Food Beach House Restaurant This was where you have breakfast, lunch & dinner. Breakfast was acceptable with lots of choice. Most lunches you choose from a menu although we did not eat lunch here. Dinner was buffet with other choices from the menu. Food was ok but not exciting. Service was excellent. Rita Taco House Open for lunch until about 5pm Loved it here. Excellent food and service. Frank & Lola’s (Italian - need to book) Ate here once. Food was very cold and not great. Lumpy mashed potato and meat that looked steamed. Other people we spoke to seemed to like it, so maybe we had a different chef. Iatino (Fusion - need to book) Excellent food and service. We ate here many times and never disappointed. Blended Bar Smoothie bar, really good. Excellent friendly service with a big smile. Beech When we stayed, seaweed was being constantly washed up but they had a team clearing it away, so it was never a problem. Lots of sun-beds and beautiful soft white sand. Entertainment Lots going each and everyday. Live bands at the main pool bar most nights. We had a great time and really enjoyed our stay (12 nights). Could not fault the hotel. The hotel is small with 149 rooms but it has everything you need for a relaxing and enjoyable stay. Nothing nearby but get an Uber to Puerto Morelos and have a wander around. We would certainly stay again. Download the APP.
Stayed 12 nights in Dec 2024

6/10 Okay

Xi

Stayed 5 nights in Dec 2024

10/10 Excellent

Renee, Lebanon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the small non party type atmosphere. Very personable. Very clean!! Friendly staff. Could use a real good coffee bar.
Stayed 5 nights in Dec 2024

6/10 Okay

sara, scott depot

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, but unfortunately my fiancee and i both got very sick
Stayed 4 nights in Dec 2024

4/10 Poor

Melissa, Simpsonville

Stayed 3 nights in Nov 2024

8/10 Good

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We came back to this resort, but brought our children as the facility is family friendly, safe & fun. We went in December, so it’s likely that we visited during “down time” for PM services. Several pools were out of service, hottub wasn’t heating & there was an aroma of sewage outside our room. The room was nice, but our swim up area was small & water was milky looking, so we remained out of it. The 2 ladies that do the kids activities were beyond stellar!! I cannot recall their names, I believe Tonya and the other started with an “L” were caliber and attentive to our kids. Hands down the best part of our trip! All of our servers when we ate were also 5 star! They were attentive, got to know our kids & knew what we liked. Rose in Joe Merchants was a blessing! She was wonderfully sweet and remembered my girls names and what they wanted before they ordered. My girls loved to see her as much as they did to get a snack! I was slightly disappointed in the selection in Joe Merchant. When we visited a few months prior they had a large variety - including local fresh foods. This go round was processed foods and canned drinks only. The biggest concern I had with the resort, was o requested how to get a taxi to take us to a mall Or shopping as we had a mid size group with kids. We were pointed to the direction of the Excursion Desk next to the resort reservations desk. We booked an “excursion” assuming it was safe & jeapordized our trip, burning an entire day and never taken to shop.
Stayed 4 nights in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Emma M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great relaxing stay here. Staff was very friendly; food was ok nothing crazy but good for all inclusive. Very quiet resort, nice beach access but a lot of seaweed on beach but nothing too bad!
Stayed 6 nights in Dec 2024

10/10 Excellent

meagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 6 nights in Dec 2024

6/10 Okay

Bishop

Liked: Staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Seyedahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is worth what you pay for it!
Stayed 6 nights in Dec 2024