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Ocean Coral & Turquesa All Inclusive

5.0 star property

Photo gallery for Ocean Coral & Turquesa All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
8 restaurants, breakfast served, local and international cuisine
8 restaurants, breakfast served, local and international cuisine
Lobby sitting area
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$514
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
Super manzana 12, Lote 1-05, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪16 min walk‬
  • Place, Puerto Morelos Town Square
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Privilege Master Suite

Privilege Master Suite

Privilege Master Suite

7.6 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 89 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Ocean View

Privilege Junior Suite Ocean View | Terrace/patio

Privilege Junior Suite Ocean View

  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar

8.6 out of 10
Excellent
(49 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar Sea View

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar Sea View

7.8 out of 10
Good
(8 reviews)
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Garden View

9.4 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

7.6 out of 10
Good
(52 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

8.6 out of 10
Excellent
(229 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Royal Master

Privilege Royal Master

Privilege Royal Master

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Honeymoon Suite

Privilege Honeymoon Suite

Privilege Honeymoon Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Superior Deluxe

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior Deluxe Sea View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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Dreams Puerto Morelos Resort & Spa - All Inclusive

Puerto Morelos
  • Pool
  • Spa pool
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 1,348 reviews
The price is AU$539
includes taxes & fees
6 Apr - 7 Apr
Dreams Puerto Morelos Resort & Spa - All Inclusive

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Ocean Coral & Turquesa All Inclusive. Within a 20-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Despacio Spa can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. The family restaurant, Casa del Mar, serves local and international cuisine and is open for breakfast, brunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free self parking, along with the convenience of a shopping centre shuttle. .Attractions within a 20-minute drive of this 5-property class Puerto Morelos property include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km
  • Puerto Morelos Beach - 16 min walk - 1.4 km
  • Ojo de Agua Beach - 6 min drive - 4.3 km
  • Puerto Morelos Town Square - 7 min drive - 4.6 km
  • Moon Palace Golf Club - 27 min drive - 18.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Bistro El Beso - ‬6 min walk
  • ‪Blue Moon - ‬8 min walk
  • ‪Swim Up Bar - ‬1 min walk
  • ‪Bluewater Grill - ‬7 min walk
  • ‪Route 66 - ‬1 min walk

About this property

Ocean Coral & Turquesa All Inclusive

Ocean Coral & Turquesa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Ocean Coral & Turquesa All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 5-star Puerto Morelos property is smoke free.

  • 593 guestrooms or units
  • 4 levels
  • 21 buildings
  • 8 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Ocean Coral & Turquesa All Inclusive offers 593 accommodations, which are accessible via exterior corridors and feature free minibar items and a safe. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

Despacio Spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

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  • Pool
  • Spa pool
  • All-inclusive
4.1 out of 5, Very good, 2,193 reviews
The price is AU$582
includes taxes & fees
7 Apr - 8 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Moon (Adults Only)
  • Casa del Mar
  • Hacienda Los Girasoles
  • Route 66
  • Sensai

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral Turquesa All Inclusive
Ocean Coral & Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean Coral & Turquesa All Inclusive?

Ocean Coral & Turquesa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Coral & Turquesa All Inclusive?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Ocean Coral & Turquesa All Inclusive on 6 Apr 2026 start from AU$514, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Coral & Turquesa All Inclusive?

Yep, Ocean Coral & Turquesa All Inclusive has a free self car park.

Are there any beaches close to Ocean Coral & Turquesa All Inclusive?

Yep, Ocean Coral & Turquesa All Inclusive is a short 19-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Ocean Coral & Turquesa All Inclusive?

Yep, Despacio Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Ocean Coral & Turquesa All Inclusive have a pool?

Yep, and guests love it! Ocean Coral & Turquesa All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Ocean Coral & Turquesa All Inclusive?

Ocean Coral & Turquesa All Inclusive features 3 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with premium bedding and free minibar items.

What makes Ocean Coral & Turquesa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Ocean Coral & Turquesa All Inclusive.

Is Ocean Coral & Turquesa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Ocean Coral & Turquesa All Inclusive is a hit with families.

Is there a free airport shuttle available at Ocean Coral & Turquesa All Inclusive?

No, Ocean Coral & Turquesa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Coral & Turquesa All Inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean Coral & Turquesa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Ocean Coral & Turquesa All Inclusive?

No, pets and service animals are not allowed.

Ocean Coral & Turquesa All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1388 out of 2756 reviews
Rating 8 - Good. 738 out of 2756 reviews
Rating 6 - Okay. 359 out of 2756 reviews
Rating 4 - Poor. 154 out of 2756 reviews
Rating 2 - Terrible. 117 out of 2756 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Katie

Nice staff.
Stayed 5 nights in Nov 2025

6/10 Okay

Manmohat

Stayed 5 nights in Nov 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Staff were amazing.
Stayed 11 nights in Nov 2025

10/10 Excellent

Corey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Drinks at the pool with Gustavo and the crew were the best. Only negative was some of the restaurants were fully booked by 10AM. I think privilege guests were able to book earlier and they would fill up. But the food we had was good and it was very clean.
Stayed 4 nights in Nov 2025

10/10 Excellent

Branislava

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, lovely pool area!
Stayed 8 nights in Nov 2025

8/10 Good

young

Stayed 3 nights in Nov 2025

6/10 Okay

Maciej

Travelled with group
Disliked: Amenities, property conditions & facilities
Not the best not the worst, the property for being 20 years old is super run down. I was thinking it was over 30 years old. Thanksgiving food was awesome but the other days it was hard to get a good bite to eat. Staff was nice, we did receive our free upgrade as well but they should really update some areas and consider different food options.
Stayed 3 nights in Nov 2025

10/10 Excellent

Luis C, Albuquerque

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience all the way around, the staff is awesome with the best service I could’ve asked, the guys at the bar Alex, Gonzalo, and Mario also Jorge from Los Girasoles restaurant and Victor from the morning, breakfast buffet, I didn’t get the name of the housekeeping, lady, but she always went the extra mile to make sure our room was immaculate, clean and stacked up with everything needed, and she was adapting to flexible schedule to come and do the room, even after she had already passed by and we were inside resting, for sure we’ll be going back next year and it’s highly recommended.
Stayed 6 nights in Nov 2025

10/10 Excellent

Victoria

Stayed 5 nights in Nov 2025

4/10 Poor

Paula

Travelled with family
Liked: Property conditions & facilities
The breakfast was terrible for the most part. Most of the restaurants were lackluster or straight terrible like Route 66 where u had to pay for certain food on the menu. Or the marina Brazilian restaurant where we were served under cooked chicken.when we brought it to the server attention he said he would fix it but he did nothing and left the food on our table. The drinks were watered down and tasted like syrup. They had raccoons all over the hotel sometimes even fighting each other
Stayed 5 nights in Nov 2025

10/10 Excellent

Chelsea

Stayed 5 nights in Nov 2025

8/10 Good

Raul

Stayed 4 nights in Nov 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities
For the most part everything was great. Our rooms was very nice, except there was construction going on which meant there was no direct route from our room to the lobby. This meant we had to walk pretty far to get anywhere, but I guess we got our steps in. The restaurants we went to were all good, but the reservation website is terrible. It would really help if there was a queuing system instead of getting through the process for reserve a table only to get booted out and having to start all over again. We had a great time at the pool and the pool bar staff were excellent. Especially Gustavo who went out of his way to make us feel welcome. Overall the entire staff were very friendly and would always greet us with a smile. We weren't too keen on the timeshare sell push, but that was only a minor annoyance. We would definitely stay here again .
Stayed 7 nights in Nov 2025

4/10 Poor

Robyn

Stayed 4 nights in Nov 2025

8/10 Good

Brandie Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The dinner reservation system was TERRIBLE.
Stayed 6 nights in Nov 2025

10/10 Excellent

Malgorzata

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thank you very much it was a great experience. Beautiful resort, great food, Nice specious rooms. And thank you EXPEDIA for up grating our room!!!!!
Stayed 7 nights in Nov 2025

10/10 Excellent

Vaughn Rogue-Rostron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

8/10 Good

Ryan

Stayed 5 nights in Nov 2025

10/10 Excellent

Sadiq

Stayed 5 nights in Nov 2025

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness
Staff members very friendly and helpful
Stayed 6 nights in Nov 2025

10/10 Excellent

Bouakao Khoune, Fort Worth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good experience in our 1st trip. Very satisfied with the service and staff
Stayed 3 nights in Nov 2025

4/10 Poor

Jaden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1.) Website says shuttle service to and from airport is free with 3+ night stay but does not disclose that you have to book directly through the site and not through a third party like Expedia to be eligible for this. So we had an extremely stressful experience trying to arrange transport to and from the resort. And the hotel staff was not understanding or forgiving about this when we asked about it nor did they offer to compensate us for the inconvenience. Also, no one answered the phone when we tried to call on any occasion. I called well over 10 times on several different occasions including and especially the transportation situation and no one ever answered, making it impossible to get help, which delayed us checking in by hours. 2.) It was nearly impossible to book a desirable restaurant as they booked up so quickly every day (although the restaurants did have very good food I will add). Also, we had to ask for waters to be brought to our room daily rather than being automatically refilled as part of daily room service. 3.) The room we originally booked for an ocean view wasn’t available and we were moved to a different area that made all of the walks to the bars and restaurants a lot further and were not warned about this. 4.) The balcony jacuzzi was filthy and had hair in the jets. This was a complete turnaround from our stay in 2019 at this resort, which was very pleasant that time around. However, not so much this time around.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tom, fort Saskatchewan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing. Very clean. Our sink was plugged the one day but they came up within 15 minutes and fixed it and apologized multiple times. The concierge called multiple times to make sure we were ok and if we needed anything. They even decorated our room for our daughter's birthday. All staff are very very friendly. Food was great . Pools are amazing. Kids club was great for the kids. Shows were unbelievable!!!! Huge shout out to Bernice the concierge. She was fabulous and professional. And it does not matter if your a are privilege or not you get the same treatment. We will be back . The best stay we've ever had. All the staff made us feel like royalty !!!!
View from balcony
Stayed 6 nights in Nov 2025

10/10 Excellent

Danae

Stayed 9 nights in Nov 2025

2/10 Terrible

Christina and Lee

The food at the resort is sub par. The rooms are tired and don't even have space for more than 2 people to sit (when the room has 2 beds; capacity for 4). This resort is highly overrated. Restaurants don't serve what's on the menu (wasn't ready). Was told something would be brought to the room for our daughter's birthday. Nothing came. Why promise something when youbhad no intention of following through. Your free shuttle (to Playa) to a hard sale jewelry place should not be directed to a minor!! By the time our ride came an hour later she was scared and didnt want to go to Playa. With only 1 other restaurant to go to for lunch (without reservations) other than the lacking buffet it was a long time between breakfast and dinner when there is nothing open between 4-6pm. Buffet has warm meat and cheese options, salad bar with no dressing unless you want oil. Many plates were empty and when refreshed emptied immediately. Grown adults pushing our child out of line to grab food. Toasters didn't work for any of the bread products. A few scuffles there.
Stayed 7 nights in Nov 2025