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Dreams Natura Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Property video
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Lobby lounge
Presidential Suite (Preferred Club) | Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
The current price is AU$573
includes taxes & fees
20 Apr - 21 Apr

Explore the area

View map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪18 min drive‬
  • Place, Puerto Morelos Town Square
    ‪22 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

Junior Suite Tropical View King

9.4 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Tropical View Double

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(7 reviews)
  • Partial sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Partial Ocean View Double

8.6 out of 10
Excellent
(14 reviews)
  • Partial sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(32 reviews)
  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

8.8 out of 10
Excellent
(17 reviews)
  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Swim-Out King

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite Swim-Out Double

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(4 reviews)
  • Partial sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(14 reviews)
  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Swim-Out King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Preferred Club Ocean Front Double

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Master Suite Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

7.0 out of 10
Good
(4 reviews)
  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Preferred Club Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 2 Double Beds

Double Room Junior with Garden View

  • Garden view
  • 52 sq m
  • Sleeps 3

Suite Junior with Sea View

  • Sea view
  • 52 sq m
  • Sleeps 4

Suite Junior with Sea View

  • Sea view
  • 52 sq m
  • Sleeps 4

Family Suite -6 guests- Junior with Sea View

  • Sea view
  • 104 sq m
  • Sleeps 6

Suite Junior with Partial Sea View

  • Partial sea view
  • 52 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 52 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 52 sq m
  • Sleeps 4

Suite Premium with Sea View

  • Sea view
  • 52 sq m
  • Sleeps 4

Double Room Premium with Sea View

  • Sea view
  • 52 sq m
  • Sleeps 4

Suite Junior with Partial Sea View

  • Partial sea view
  • 52 sq m
  • Sleeps 4

Suite Master with Sea View

  • Sea view
  • 86 sq m
  • Sleeps 4

Suite Master with Sea View

  • Sea view
  • 86 sq m
  • Sleeps 3

Suite Premium with Sea View

  • Sea view
  • 52 sq m
  • Sleeps 4

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Natura Resort & Spa - All Inclusive. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The buffet restaurant, World Cafe Buffet, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach and enjoy the 2 hot tubs, free water park and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Moon Palace Golf Club - 13 min drive - 10.9 km
  • Puerto Morelos Beach - 18 min drive - 17.5 km
  • Ojo de Agua Beach - 21 min drive - 20.0 km
  • Puerto Morelos Town Square - 22 min drive - 20.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪the cave - ‬4 min walk
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪Diamond Club Lounge - ‬1 min walk
  • ‪Diamond Club Bar - ‬1 min walk
  • ‪Pool Bar - ‬15 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Some rates at Dreams Natura Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 hot tubs. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 12208 square feet (1134 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos property is smoke free.

  • 553 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 12208 sq ft of conference space
  • 1134 sq. m of conference space
  • Built in 2020
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (12,208 square foot of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Mosquito nets
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking and access to the heated pool. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

What is the cancellation policy at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Natura Resort & Spa - All Inclusive?

As of 26 Mar 2026, prices found for a 1-night stay for 2 adults at Dreams Natura Resort & Spa - All Inclusive on 26 Apr 2026 start from AU$523, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Natura Resort & Spa - All Inclusive?

Yep, Dreams Natura Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Natura Resort & Spa - All Inclusive?

The closest beach to Dreams Natura Resort & Spa - All Inclusive is Delfines Beach (15.1 km).

Is there a spa on site at Dreams Natura Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Natura Resort & Spa - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Dreams Natura Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Natura Resort & Spa - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 9:00 PM.

Does Dreams Natura Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive features 4 outdoor pools, 2 hot tubs and a health club. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Dreams Natura Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Dreams Natura Resort & Spa - All Inclusive.

Is Dreams Natura Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Dreams Natura Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Natura Resort & Spa - All Inclusive?

No, Dreams Natura Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Natura Resort & Spa - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Natura Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Natura Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Natura Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 714 out of 1376 reviews
Rating 8 - Good. 313 out of 1376 reviews
Rating 6 - Okay. 155 out of 1376 reviews
Rating 4 - Poor. 91 out of 1376 reviews
Rating 2 - Terrible. 103 out of 1376 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Giovani

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great thank you!!
Stayed 4 nights in Dec 2025

2/10 Terrible

Starr

Stayed 7 nights in Dec 2025

10/10 Excellent

Mona K

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great.
Stayed 10 nights in Dec 2025

10/10 Excellent

Keysa, Eagle Lake

Stayed 7 nights in Dec 2025

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. I loved the different entertainments they offered. Never spent a boring day here. Everything was easy to find and convenient. I had an amazing time, thank you.
Stayed 3 nights in Dec 2025

10/10 Excellent

Oliver, Mississauga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families and those that love the pools more than the beach. Food variety was abundant as long as you use the Hyatt inclusive app to prebook.
Stayed 7 nights in Dec 2025

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing such a beautiful experience would definitely recommend just from the service alone .
Stayed 3 nights in Dec 2025

10/10 Excellent

Alyssa

Stayed 7 nights in Nov 2025

10/10 Excellent

Hans

Stayed 1 night in Dec 2025

6/10 Okay

Brenda Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff and amenities were well enjoyed. Unfortunately the ocean was very dirty so we couldn’t go swimming in it. We had some kind of bug in our bathroom and my husband had many bug bites all over his body.
Stayed 5 nights in Dec 2025

2/10 Terrible

Mark Kristian

Stayed 5 nights in Nov 2025

10/10 Excellent

Angela April

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy walkable distance around the resort, not too big
Stayed 5 nights in Nov 2025

8/10 Good

Roy

Stayed 3 nights in Sep 2025

10/10 Excellent

ALFREDO, DAYTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the resort, the food, and all the staff that we encountered were exceptional! Definitely will stay here again, and recommend to others
Stayed 3 nights in Dec 2025

10/10 Excellent

Austin, New York

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is phenomenal.. rooms was awesome, got an upgrade for my daughters birthday upon arrival and this place really takes care of it’s guests
Stayed 3 nights in Dec 2025

6/10 Okay

Juanita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food / Restaurants sub par, entertainment was poor
Stayed 7 nights in Dec 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing atmosphere!!
Stayed 4 nights in Nov 2025

8/10 Good

James

Stayed 3 nights in Nov 2025

10/10 Excellent

Rubely Luyahan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and friendly staff and the activities
Stayed 4 nights in Dec 2025

2/10 Terrible

Stephanie maria

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience of my life. I don’t recommend it to anyone. I’ll start by saying when I first walked in to the right there’s a company that tries to sell you for a 200 voucher to take a tour. I denied it and because of that, I feel threatened by the manager and the staff that worked for them. I just felt unsafe and uncomfortable not to mention two days later I just happen to get food poisoning how ironic, and to top everything off, they had bedbugs in the bed. They cleaned our rooms, never changed the sheets. The overall staff outside was great. Food was horrible. I couldn’t even eat anything not worth the money sadly to say I won’t be back.
Stayed 6 nights in Nov 2025

2/10 Terrible

GEORGE

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The food very not good
Stayed 4 nights in Nov 2025

4/10 Poor

Thomas

Travelled with partner
Disliked: Cleanliness, amenities
The staff was very kind and accommodating. There was mold in our room, blood on the floor in our hallway for days, there was a wait at every single restaurant at every instance we decided to dine despite being told we do not need reservation. Definitely room for improvement here and we are thankful we just did not get sick from the mold.
Stayed 3 nights in Nov 2025

6/10 Okay

Arianna

Stayed 3 nights in Nov 2025

6/10 Okay

Shawna

Travelled with family and small children
Liked: Cleanliness
Rooms need to be updated and it was always hot in the room; you’re unable to adjust the temperature
Stayed 3 nights in Nov 2025

10/10 Excellent

Asia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean at all times. Great food and drinks. Everyone was kind
Stayed 4 nights in Nov 2025