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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Puerto Morelos Town Square

Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Interior
Creator video
Reception hall
Lobby sitting area
2 outdoor pools, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
The current price is AU$674
includes taxes & fees
18 June - 19 June

Explore the area

Map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Ojo de Agua Beach
    ‪4 min drive‬
  • Puerto Morelos Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

TV

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 207 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room

Family Room | View from room

Family Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Suite (One Bedroom Suite Platinum)

1 bedroom, premium bedding, minibar, in-room safe

Suite (One Bedroom Suite Platinum)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite With Jacuzzi

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite With Jacuzzi

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite (Junior Suite Platinum)

View from room

Junior Suite (Junior Suite Platinum)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Separate bedroom
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Studio With Jacuzzi

Studio With Jacuzzi | View from room

Studio With Jacuzzi

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Standard Suite

Standard Suite | View from room

Standard Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Premium bedding
Hairdryer
  • 265 sq m
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Double Bed

View all photos for Luxury Room

View from room

Luxury Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Suite Junior With View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior With View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Suite Junior With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Family Room -5 Guests- Standard With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Family Room -5 Guests- Standard With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

View all photos for Suite Premium With Sea View

1 bedroom, premium bedding, minibar, in-room safe

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite Superior With Pool View

Dining

Suite Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Room Deluxe With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Sea View

1 bedroom, premium bedding, minibar, in-room safe

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room Junior With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

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Exterior

Dreams Jade Resort & Spa - All Inclusive

Puerto Morelos
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.2 out of 5, Very good, 1,243 reviews
The price is AU$489
includes taxes & fees
18 June - 19 June
Dreams Jade Resort & Spa - All Inclusive

About the area

Puerto Morelos

An all-inclusive stay in Puerto Morelos awaits you at Hotel Marina El Cid Spa & Beach Resort All Inclusive. You'll be within a 10-minute walk of Arrecife de Puerto Morelos National Park and 2.3 km (1.4 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Hacienda Arrecife, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site marina and free kids' club. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Other amenities include a gym, a Turkish bath/hammam and a hot tub. .Within a 15-minute drive of this 4-property class Puerto Morelos property, attractions include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Puerto Morelos Town Square - 4 min drive - 3.6 km
  • Ojo de Agua Beach - 4 min drive - 3.6 km
  • Puerto Morelos Beach - 9 min drive - 7.1 km
  • Crococun Zoo - 12 min drive - 9.9 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 14 min drive - 7.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Ile de France - ‬3 min walk
  • ‪Arrecife Restaurant - ‬5 min walk
  • ‪La Alhambra - ‬2 min walk
  • ‪Trattoria D'Gulio - ‬2 min walk
  • ‪Zan-Za Bar - ‬3 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Family fun on the beach, with 2 outdoor pools, near Puerto Morelos Town Square
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

A business centre and a meeting room are available. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. Satellite televisions are provided. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Private beach nearby, white sand

Ventus Ha at Marina El Cid Spa & Beach Resort

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, 985 reviews
The price is AU$526
includes taxes & fees
18 June - 19 June
Ventus Ha at Marina El Cid Spa & Beach Resort

Property amenities

Internet

  • Available in all rooms: Internet access

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

Things to do

  • 2 outdoor pools
  • Children's pool
  • Ecotours
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 4 floors
  • Banquet hall
  • Built in 2006
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room safe
  • Parking
  • Phone calls
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

Frequently asked questions

What is the cancellation policy at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on 18 June 2025 start from AU$650.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Marina El Cid Spa & Beach Resort All Inclusive?

The closest beach to Hotel Marina El Cid Spa & Beach Resort All Inclusive is Maroma Beach (13.5 km).

Is there a spa on site at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, there is an onsite spa at Hotel Marina El Cid Spa & Beach Resort All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a pool?

Yep, and guests recommend it! Hotel Marina El Cid Spa & Beach Resort All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Hotel Marina El Cid Spa & Beach Resort All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Is Hotel Marina El Cid Spa & Beach Resort All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Hotel Marina El Cid Spa & Beach Resort All Inclusive is a hit with families.

Is there a free airport shuttle available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, Hotel Marina El Cid Spa & Beach Resort All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, pets and service animals are not allowed.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1222 out of 2132 reviews
Rating 8 - Good. 539 out of 2132 reviews
Rating 6 - Okay. 219 out of 2132 reviews
Rating 4 - Poor. 79 out of 2132 reviews
Rating 2 - Terrible. 73 out of 2132 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort! 2nd year in a row that we chose El Cid!
Stayed 7 nights in Mar 2025

10/10 Excellent

Stacy Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Stephen Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating.
Stayed 6 nights in Mar 2025

10/10 Excellent

julianna danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, service, and property were incredible.
Stayed 7 nights in Mar 2025

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff and restaurants and bar were great. Last part of our stay there seemed to be too many people at the resort.
Stayed 11 nights in Mar 2025

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. The food was amazing
Stayed 5 nights in Mar 2025

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional week for our family of five (teenage kids). 3 properties to explore all walkable and so safe. Marina property had more kid activities. Ventus is where we stayed and was an active pool but the main pool wasn’t a party pool. There is also an infinity pool and adults only pool on the Ventus property. Ventus Ha had two rooftop adult only pools and at least one, maybe two ground level pools. This is a great place to watch sunset and for a view over the entire area. Our room had a semi private pool that wrapped around our building and was where we spent all our time. Food was good. Coffee shop is great and our family loved the lunch buffet, especially the tacos, ceviche, and the crepes. Marina and Koko were our favorite restaurants. Make dinner reservations for those two restaurants as soon as you arrive on property. There are shows every night. We enjoyed the Latin dance, magic and fire shows. The staff is exceptional!! So kind, cheerful, and hard working. They were a great example of service hearts.
Stayed 7 nights in Mar 2025

6/10 Okay

Anthony

Travelled with family
Disliked: Amenities
All inclusive, but it’s a nightmare to make a reservation at any of the restaurants, and you aren’t able to make reservations until after you check in. Reservations were already unavailable for at least three nights. Long lines at a very mediocre buffet. And the wedding planners were not very good. An outdoor wedding was pushed indoors because of a tiny bit of wind, but the “indoor venue” was the hallway outside of the convention center rooms. Seriously. Lobby wedding.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and choices, places to get drinks everywhere. A little difficult booking the reservation restaurants. Friendly staff. Only annoyance was the gas powered golf carts carrying around people in the evening. Grounds were beautiful and they worked hard on the beach areas.
Stayed 6 nights in Mar 2025

10/10 Excellent

Susan Robin

Stayed 7 nights in Mar 2025

4/10 Poor

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Lyndsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

xiao

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wifi is not included in the services and worse you pay every 24 hour, at this day and age that is a bit outdated,right? I wished that I would've known that because I just assumed you can get wifi anywhere especially a 5-star resort?
Stayed 7 nights in Mar 2025

8/10 Good

Derek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to get dinner reservations anytime before 8:30pm
Stayed 6 nights in Mar 2025

10/10 Excellent

Matthew Oliveira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this resort 7 times now and would not hesitate to go back again. Amazing pools, views and food. Overall 10/10
Stayed 6 nights in Mar 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, family friendly
Stayed 6 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by this hotel! We loved all the options for pool environments and food. Would definitely come back!
Stayed 5 nights in Mar 2025

8/10 Good

Troy Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Beach isn't cool otherwise it's nice.
Stayed 6 nights in Mar 2025

6/10 Okay

Sergio, Milton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is good, not great but ok. According to the price. Some details were bad like running out of towels for hours, or not enough food in the buffet a few times. Pool and facilities are ok, we had a good time but we'll look for other options in the Riviera Maya instead of this hotel. Good service but nothing and no one was really outstanding. Quality of the food is ok,can be better for sure, but overall is ok.
Stayed 3 nights in Mar 2025

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cement in the water was a turn off
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristy

Stayed 6 nights in Mar 2025

10/10 Excellent

Christopher, Grand Junction

Stayed 8 nights in Feb 2025