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BALAM Playa - 15 Th. Ave

Property class: 3

Photo gallery for BALAM Playa - 15 Th. Ave

A beach with palm trees, thatched umbrellas, and lounge chairs.
A hallway with white walls, tiled flooring, hanging plants, and a bench.
A hotel room with two beds, a ceiling fan, a window with blinds, a small table, and a door.
An outdoor patio with red chairs and a glass table, surrounded by white pillars and potted plants.
A spacious dining area with multiple tables and chairs, large windows with blinds, and a hanging light fixture.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is AU$38
includes taxes & fees
21 Aug - 22 Aug

Explore the area

View map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬

Room options

View all photos for Family Studio Suite

A hotel room with two single beds, a sofa, a coffee table, a ceiling fan, and a TV mounted on the wall.

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Grand Studio Suite

A hotel room with a bed, a small table, a ceiling fan, and a wardrobe.

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

A hotel room with a wooden bed, a ceiling fan, a TV, a wardrobe, and a small table with a plant.

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio Suite

A hotel room with two beds, a large window with blinds, a bedside table with a lamp, and a tiled floor.

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Exclusive Studio Suite

A hotel room with a wooden headboard, a bed with white linens, a bedside table with a lamp, and a small black speaker.

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Panoramic Studio Suite

A neatly made bed with a wooden headboard, white bedding, and a beige throw blanket. There are two remote controls and a basket with towels on the bed.

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Studio Suite

A hotel room with two beds, a ceiling fan, and a window with blinds.

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

At BALAM Playa - 15 Th. Ave you'll be within a short 5-minute stroll of popular places like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include a nearby private beach, an outdoor swimming pool and free continental breakfast. .At the hotel's own beach bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free breakfast is served. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 3-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Founders Park - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Playacar Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Carboncitos - ‬4 min walk
  • ‪La Frontera Restaurant Bar - ‬4 min walk
  • Häagen-Dazs
  • ‪Fiesta margarita - ‬4 min walk

About this property

BALAM Playa - 15 Th. Ave

A private beach is featured. You can enjoy a drink at the beach bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, tour/ticket assistance, and concierge services are also featured at BALAM Playa - 15 Th. Ave. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run films and Netflix.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No lift

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number HSR190307TC4

We should mention

  • Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at BALAM Playa - 15 Th. Ave?

BALAM Playa - 15 Th. Ave offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BALAM Playa - 15 Th. Ave?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on 21 Aug 2026 start from AU$38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at BALAM Playa - 15 Th. Ave?

Yep, BALAM Playa - 15 Th. Ave has an uncovered self car park for USD 10 per day. A self car park is also available, for a fee.

Are there any beaches close to BALAM Playa - 15 Th. Ave?

Yep, BALAM Playa - 15 Th. Ave is a short 4-minute walk from Playa del Carmen Main Beach.

Does BALAM Playa - 15 Th. Ave have a pool?

BALAM Playa - 15 Th. Ave has an outdoor pool. The pool is open 8:00 AM to 11:00 PM.

Does BALAM Playa - 15 Th. Ave serve breakfast?

You bet, free continental breakfast is available daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at BALAM Playa - 15 Th. Ave?

No, BALAM Playa - 15 Th. Ave does not offer an airport shuttle service.

What time are check-in & check-out at BALAM Playa - 15 Th. Ave?

Check-in begins at 3:00 PM. Check-out time is noon.

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.4
Rating 10 - Excellent. 100 out of 377 reviews
Rating 8 - Good. 74 out of 377 reviews
Rating 6 - Okay. 73 out of 377 reviews
Rating 4 - Poor. 48 out of 377 reviews
Rating 2 - Terrible. 82 out of 377 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Great staff Great location
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Patricia

Liked: Staff & service, amenities
The staff was magnificent, great location.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 6 nights in Mar 2026
Verified review

6/10 Okay

irfan

The location is great only the washroom needs update. That's all
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in busy downtown district, very close to 5th Av. Wonderful service, very friendly.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Georgina ann

Disliked: Cleanliness, amenities, property conditions & facilities
The location for the hotel was great, resturants and shops close, nice to have a pool, the rooms were run down, the breakfast is a slice of toast and butter and jam, unless u pay for eggs, most of the staff were very nice and accommodating and the walk to the beach is just 2 blocks away,
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Cedrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, a small hotel that might not look like much at first glance… I highly recommend booking room 19. Why? Two large doors that open directly onto a super cozy terrace, with a rooftop pool and a view of 15th Avenue. Close to everything! The hotel staff are friendly and very welcoming. We truly invite you to discover this little paradise: charming, warm, and wonderfully peaceful. But is not a beach front
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jesus del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
good relation price x acomodation.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Tracy

Disliked: Property conditions & facilities
No beach close by. The pool was small and had sketchy looking wires too close to the pool. People running up and down the halls was loud. Breakfast was a piece of toast and a glass of Tang type orange juice and a coffee. The place was a disappointment.
Stayed 14 nights in Apr 2026
Verified review

8/10 Good

Sergei

Liked: Cleanliness, staff & service, amenities
Location is close to ADO.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Carter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Th
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 21 nights in Jan 2026
Verified review

2/10 Terrible

Oksana

Was no electricity for several hours. Not possible to stay in room without AC.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Great budget option! The room was very clean and spacious. :)
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Brent William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 13 nights in Jan 2026
Verified review

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Mario

Disliked: Property conditions & facilities
Bathroom door was broken TV didn’t work very noisy all night. Bathroom mirror was stained very old hotel.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Andrea Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was 5 blocks away so there was no beachview!!!!
Stayed 14 nights in Feb 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 28 nights in Nov 2025
Verified review

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Kevin Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are not what you get sheets smelt like they were never washed windows in bathroom were missing shower leaked so bad the whole bathroom got wet when you showered they was no breakfast and pool area was gross…had no parking herd soccer being played all night ledt 2 days early found another hotel to stay our last 2 nights very disappointed and no private beach access
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Dimitri

Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025