See all properties
Save

Montcler Hotel & Conference Center, Trademark by Wyndham

3.0 star property
Riverside hotel connected to the convention centre in Sandwich with free breakfast

Photo gallery for Montcler Hotel & Conference Center, Trademark by Wyndham

Experience the warm welcome at Montclair Hotel & Resort, where a high ceiling and skylight illuminate the spacious lobby area.
Hotel features a symmetrical design with multiple windows and a flat roof.
Relax by the pool surrounded by lounge chairs and large windows.
Relax with a drink at the bar, surrounded by comfortable seating and a large TV.
Enjoy dining or socializing on the deck, surrounded by lush trees and foliage.

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The current price is AU$147
includes taxes & fees
13 Aug - 14 Aug

Explore the area

Map
3300 Drew Ave, Sandwich, IL, 60548
  • Farnsworth House
    ‪6 min drive‬
  • Northwestern Medicine Valley West Hospital
    ‪7 min drive‬
  • Raging Waves Waterpark
    ‪18 min drive‬
  • Chicago, IL (DPA-Dupage)
    ‪55 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, memory-foam beds

Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(14 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Egyptian cotton bed sheets
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, memory-foam beds

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Non Smoking

Honeymoon Suite, 1 King Bed, Non Smoking

Honeymoon Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Egyptian cotton sheets, premium bedding, memory-foam beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

7.2 out of 10
Good
(5 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Egyptian cotton bed sheets
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Egyptian cotton bed sheets
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, memory-foam beds

Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(8 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Egyptian cotton sheets, premium bedding, memory-foam beds

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Egyptian cotton bed sheets
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Sandwich

Montcler Hotel & Conference Center, Trademark by Wyndham places you in the heart of Sandwich, connected to the convention centre and 4.9 km (3.1 mi) from Northwestern Medicine Valley West Hospital. Highlights at this hotel include a restaurant, an indoor swimming pool and free continental breakfast. .The restaurant, Top Shelf Grille and Bar, serves Italian cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers as well as access to ecotours and hiking/biking trails. 53604 square feet (4980 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3-property class Sandwich hotel include Farnsworth House and Silver Springs State Park.

What's nearby

  • Farnsworth House - 6 min drive - 5.7 km
  • Cedardell Golf Club - 6 min drive - 5.3 km
  • Northwestern Medicine Valley West Hospital - 7 min drive - 5.7 km
  • Silver Springs State Park - 9 min drive - 8.1 km
  • Raging Waves Waterpark - 18 min drive - 18.9 km

Getting around

  • Plano Station - 4 min drive
  • Chicago O'Hare International Airport (ORD) - 72 min drive

Restaurants

  • ‪Sabor Nayarit Bar & Grill - ‬3 min drive
  • ‪Casey's - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪The Little Marketa - ‬4 min drive
  • ‪Tastee Bite - ‬13 min walk

About this property

Montcler Hotel & Conference Center, Trademark by Wyndham

Riverside hotel connected to the convention centre in Sandwich with free breakfast
Montcler Hotel & Conference Center, Trademark by Wyndham offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 53604 square feet (4980 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Montcler Hotel & Conference Center, Trademark by Wyndham. You'll have access to the health club at a partner property. Free self parking is available.

This 3-star Sandwich hotel is smoke free.

  • 100 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • 53604 sq ft of conference space
  • 4980 sq. m of conference space
  • Built in 2008
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Montcler Hotel & Conference Center, Trademark by Wyndham offers 100 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Similar properties

Rest on plush bedding in a serene hotel room with a comfortable bed and stylish headboard.

Holiday Inn Express & Suites Yorkville by IHG

  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
4.2 out of 5, Very good, 572 reviews
The price is AU$161
includes taxes & fees
10 Aug - 11 Aug
Holiday Inn Express & Suites Yorkville by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Top Shelf Grille and Bar

Things to do

  • 24-hour gym
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (53,604 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • High-pile carpet in room
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • One of the dining venues
  • Bar/Lounge
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday and Saturday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses wind and solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Masks are required in public areas for unvaccinated guests.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Timber Creek Convention Center
Best Western Plus Timber Creek Convention Center Hotel
Best Western Plus Timber Creek Convention Center Hotel Sandwich
Best Western Plus Timber Creek Convention Center Sandwich
Timber Creek Inn Sandwich
Timber Creek Inn
Timber Creek Sandwich
The Montcler Hotel Trademark Collection by Wyndham
Montcler Hotel Conference Center Trademark by Wyndham
Montcler Hotel & Conference Center, Trademark by Wyndham Hotel

Frequently asked questions

What is the cancellation policy at Montcler Hotel & Conference Center, Trademark by Wyndham?

Montcler Hotel & Conference Center, Trademark by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Montcler Hotel & Conference Center, Trademark by Wyndham?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Montcler Hotel & Conference Center, Trademark by Wyndham on 13 Aug 2025 start from AU$146.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Montcler Hotel & Conference Center, Trademark by Wyndham?

Yep, Montcler Hotel & Conference Center, Trademark by Wyndham has a free self car park.

Are there any beaches close to Montcler Hotel & Conference Center, Trademark by Wyndham?

The closest beach to Montcler Hotel & Conference Center, Trademark by Wyndham is Centennial Beach (37.3 km).

Does Montcler Hotel & Conference Center, Trademark by Wyndham have a pool?

Montcler Hotel & Conference Center, Trademark by Wyndham has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

What makes Montcler Hotel & Conference Center, Trademark by Wyndham a romantic place to stay?

Romance packages and a lounge bar, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Montcler Hotel & Conference Center, Trademark by Wyndham.

Is Montcler Hotel & Conference Center, Trademark by Wyndham family-friendly?

You bet! With amenities such as children's meals, laundry facilities and a picnic area, it's no surprise that Montcler Hotel & Conference Center, Trademark by Wyndham is a hit with families.

Are there hot tubs in the rooms at Montcler Hotel & Conference Center, Trademark by Wyndham?

No, but there are deep-soaking baths in the guestrooms.

Does Montcler Hotel & Conference Center, Trademark by Wyndham serve breakfast?

Yeah, free continental brekkie is served daily between 7:00 AM and 9 AM.

Is there a free airport shuttle available at Montcler Hotel & Conference Center, Trademark by Wyndham?

No, Montcler Hotel & Conference Center, Trademark by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Montcler Hotel & Conference Center, Trademark by Wyndham?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone? The dining venue is closed on Tuesday, Wednesday, Thursday, Friday and Saturday. The dining venue is closed during the winter.

What time are check-in & check-out at Montcler Hotel & Conference Center, Trademark by Wyndham?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Montcler Hotel & Conference Center, Trademark by Wyndham?

No, only service animals are allowed.

Montcler Hotel & Conference Center, Trademark by Wyndham Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 98 out of 310 reviews
Rating 8 - Good. 61 out of 310 reviews
Rating 6 - Okay. 60 out of 310 reviews
Rating 4 - Poor. 52 out of 310 reviews
Rating 2 - Terrible. 39 out of 310 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Yurii

Stayed 1 night in Apr 2025

8/10 Good

Carol

Liked: Staff & service, property conditions & facilities, room comfort

Ok

It's a great place to sushi normally. This time had no towels. Had to go get some
Stayed 2 nights in Apr 2025

6/10 Okay

Juana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Had to run the water for about 20 min to get hot water. Everything else was fine
Stayed 3 nights in Mar 2025

6/10 Okay

Jesus

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like that the hotel had a pool but the pool was not working. There was a lot of space in the bathroom but it was hard to manipulate the shower to make it stable. This make difficult to take a shower.
Stayed 1 night in Mar 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 2 nights in Mar 2025

4/10 Poor

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall the room was just dirty and outdated and the blankets and towels were all stained. I won’t be staying there again!
Stayed 1 night in Mar 2025

2/10 Terrible

Rachael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was completely vacant. They double charged me and made no accommodations to fix it. Guest service was non existent.
Stayed 1 night in Mar 2025

6/10 Okay

Joyce

Travelled with family
Liked: Staff & service
Disliked: Amenities
First of all, I slept well and the staff were great. However, my room needs some work!! There were what appeared to be grease stains on the curtains and the chairs needed a good cleaning! There were no cups for coffee. There were small but noticeable holes in the sheets. There were BIG ripples in the carpet. But I slept well!
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was grab bars in the shower tub. Disappointed that the hot tub was closed, and the pool water was cold.
Stayed 1 night in Mar 2025

2/10 Terrible

Steve

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible stay

They charged me three times. Had to takes cold shower standing in a foot of cold water because drain was clogged.
Stayed 1 night in Mar 2025

6/10 Okay

Tina

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service
My main complainment is thehot water in the shower only gave room temperature water
Stayed 1 night in Nov 2024

4/10 Poor

Bret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge, very clean and comfortable. Breakfast was simple not to many options but still does the job for being included. Staff was excellent!
Stayed 1 night in Feb 2025

8/10 Good

Amber

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

MICHELE

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It's five-teen minutes to our son's house in somonauk
Stayed 2 nights in Jan 2025

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As I entered the lobby from outside there was a really smelly odor, like a dirty diaper smell. Shower water was cold and took a long time to warm up. The morning attendant said, it was because we were in the 3rd floor and it just took longer to warm up. She offered to move us to the 1st floor handicap room in which we did. The water still took a long time to get warm. My concern was that when we checked in we were told us that all the handicap rooms were on the second or third floor. I did not appreciate being lied to. But it was an ok stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Augustine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in Jan 2025

10/10 Excellent

Jill

Stayed 1 night in Jan 2025

10/10 Excellent

Brandon

Stayed 1 night in Jan 2025

4/10 Poor

Leslye

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Our first room had a dirty toilet, beer cans in the garbage can, soap dispenser in the bathtub had leaked all over the tub(dried residue), dead lady bugs all around the edge of the carpet and the alarm clock was off by an hour. So obviously, this room had not been used for a while. I went back to the front desk and the lady said she would put us in another room. Only had excuses for the other rooms condition, no I am sorry. Second room, the tv didn’t work at all, so the maintenance man replaced it. Next morning the manager Frankie checked us out and I told him of all the problems and I asked if they could take off $50 for our troubles. He said he would, but couldn’t do it until that evening. So I kept checking my credit card statement on line and no $50 refund. In fact, they had double charged us for that one night stay. So I called and they took off the double charge no problem, but still no refund of the $50 promised to me. After a good month of calling and talking to Frankie, I gave up on ever getting a $50 refund. We will NEVER stay at this place again!! Horrible customer service and flat out liars!
Stayed 1 night in Nov 2024

6/10 Okay

Hector

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I wish i could give a better review but the staff was wonderful. The rooms were dated, free wifi that couldn't connect, the tv picture was snowy, rooms were very dusty, the hot water only worked if we ran the sink hot water while trying to shower, the shower was so slippery i actually fell trying to step out, key cards had to be replaced 3xs in 2 days they would quit working. Location was convenient for food and shopping.
Stayed 2 nights in Jan 2025