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4.5 out of 5

"Unit was clean and tidy service was great Staff were friendly and very helpful " More

By a verified traveller on Sun 02 Aug 2020

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Hotel Description

A luxury stay in Newcastle awaits you at The Gateway Inn. You'll be 4.9 km (3 mi) from University of Newcastle and 3.5 km (2.2 mi) from Allowah Street Reserve. Highlights at this hotel include 4 restaurants, 2 bars/lounges, and free self parking.

You can enjoy LCD TVs with cable channels, and all 93 rooms feature free WiFi, iPod docks, and coffee/tea makers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Safes, hair dryers, and phones are also available.

This business-friendly hotel offers free WiFi in public areas, a health club, and a 24-hour front desk. Additionally, you'll find a coffee shop/café, free use of bicycles, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6 AM and 9:30 AM and on weekends between 7 AM and 10 AM. There's also the convenience of free extended parking.

Within a 20-minute drive of this 4.5-star Mayfield hotel, attractions include John Hunter Hospital and Newcastle Beach.

Accessible Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$127* Per night/room 13 Aug. - 14 Aug.

One Bedroom Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 6 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Gateway Inn ratings based on 633 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Gateway Inn

Everyone (350) Couples (179) Business (9) Family (93)
5 out of 5

Posted by on 4 Aug. 2020

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Comment from Hotel Management

4 Aug. 2020 by Manager on Duty

Thank you for your great review. We hope that you stay with us again soon.

5 out of 5
Unit was clean and tidy service was great Staff were friendly and very helpful

Posted by , from Wauchope on 2 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by Manager On Duty

Thank you Garry for the wonderful comment and great. We hope to see you back again very soon.

5 out of 5
Absolutely fantastic service. The reception staff are so welcoming. Nothing is a problem. They go out of their way to help. The room was great - very comfortable. Great value for money. I highly recommend the Gateway Inn.

Posted by , from Brisbane on 28 Jul. 2020

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Comment from Hotel Management

2 Aug. 2020 by Manager On Duty

Thank you Jason for your great score and review. I will pass it on to the staff. We are looking forward to welcome you back again soon

4 out of 5

Posted by on 8 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Manager On Duty

Thank you for taking the time to review our property. Your feedback is appreciated.

5 out of 5
Staff were absolutely amazing and went above and beyond to ensure our stay was perfect. The room was excellent and immaculate. Can not fault anything about our stay, it was wonderful ☺️

Posted by , from Newcastle on 4 Jul. 2020

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Comment from Hotel Management

5 Jul. 2020 by Manager On Duty

Thank you Lauren fro the amazing review and top score, Hope top see you back again soon.

5 out of 5
A much better option than the Apollo Hotel Charlestown

Posted by on 3 Jul. 2020

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Comment from Hotel Management

5 Jul. 2020 by Manager On Duty

Thank you for the great score.

4 out of 5
The hotel is clean, well maintained with easy access back to the Pacific Highway.

Posted by , from Tweed Heads on 30 Jun. 2020

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Comment from Hotel Management

3 Jul. 2020 by Manager On Duty

Hi John, Thank you for the lovely review.

4 out of 5
Good price, clean property that is close to the Pacific highway

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Hotel Management

Thanks for the great review and highlighting our cleanliness and proximity for travellers.

4 out of 5
The male who checked us in (don’t know his name) was very pleasant and very accomodating after a mix up with our reservation. Would recommend a stay.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Hotel Management

Thanks for the lovely review.

5 out of 5
A clean property with eating facilities next door

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Hotel Management

Thanks for the great review and highlighting our cleanliness and facilities.

Property Features

The Gateway Inn offers its guests a health club and complimentary bicycles. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 2 meeting rooms available. The luxury The Gateway Inn also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 4.5-star Newcastle hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (20.4 km / 12.6 mi)
  • Train station: Waratah Station (2.4 km / 1.5 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

The Gateway Inn offers 93 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

The Gateway Inn has 4 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property Registry Number – Licensed Club min 18 years
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 22.00 for adults, AUD 10.00 and AUD 22.00 for children (approximately)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Inn Newcastle
  • Gateway Newcastle
  • Newcastle Gateway
  • Gateway Inn Mayfield
  • The Gateway Inn Hotel
  • The Gateway Inn Mayfield
  • The Gateway Inn Hotel Mayfield

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.