4.5 out of 5

"Great overall, very nice rooms and staff and clean. " More

By a verified traveller on Sat 09 Jun 2018

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Hotel Description

A luxury stay in Newcastle West awaits you at Quest Newcastle West. You'll be 2.8 km (1.8 mi) from Merewether Beach and 3.2 km (2 mi) from Newcastle Beach.

You can enjoy a flat-screen TV with cable channels, and each apartment features a sitting area, a coffee/tea maker and an iron/ironing board. A microwave and a hob make in-room dining convenient. A desk and free toiletries are also available. Limited housekeeping is available.

This business-friendly apartment offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include laundry facilities, concierge services and dry cleaning/laundry services. There's also the convenience of self parking.

Attractions within a 15-minute drive of this 4.5-star Newcastle West property include Lake Macquarie and Nobbys Head Beach.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$198 per night

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Quest Newcastle West ratings based on 29 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Newcastle West

Everyone (23) Couples (2) Family (5)
3 out of 5
The a/c was average and you were sealed in down a long corridor. And you had to pay for parking which was not made known on check in

Posted by on 23 May 2019

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5 out of 5
Great location and very clean and spacious. Friendly staff

Posted by on 19 May 2019

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5 out of 5

Posted by on 26 Apr. 2019

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5 out of 5
Everything was awesome including the character of the building and landscaped gardens.

Posted by on 2 Apr. 2019

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5 out of 5
Commplely self contained... Very quiet Good washing facilities

Posted by on 28 Feb. 2019

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Comment from Hotel Management

1 Mar. 2019 by Lauren

Good Evening, Thank you for taking the time to complete your feedback on your recent stay. We appreciate all feedback, as it ensures that we are providing the best customer service that we can at all times. The Quest Newcastle West team will be delighted to know that you enjoyed the hotel. Thank you once again for your feedback and we hope to welcome you back in the near future. Regards, Lauren Guest Service Agent

4 out of 5
I had a studio apartment. The only thing that would make it better would be a couch or armchair in the room to sit on.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

10 Feb. 2019 by Lauren

Good Afternoon, Thank you for taking the time to complete your feedback on your recent stay. We appreciate all feedback, as it ensures that we are providing the best customer service that we can at all times. We are happy to hear you enjoyed the hotel and your apartment. I have passed your feedback regarding an armchair or couch onto management. Once again, thank you for your valued feedback. We hope to welcome you back to Quest Newcastle West in the near future. Regards, Lauren Guest Service Agent

5 out of 5
New and clean. Close to nice eating options and entertainment.

Posted by on 1 Feb. 2019

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Comment from Hotel Management

8 Feb. 2019 by Lauren

Good Evening, Thank you for taking the time to complete your feedback on your recent stay. We appreciate all feedback, as it ensures that we are providing the best customer service that we can at all times. We are happy to hear you enjoyed the hotel and your apartment. The housekeeping team will be delighted to know that you appreciated their service. Once again, thank you for your valued feedback. We hope to welcome you back to Quest Newcastle West in the near future. Regards, Lauren Guest Service Agent

3 out of 5
Nice and clean Location. If you are going to have fun then it is good place to stay. If you are going for work then forget about it. Next door is a night club with live wet loud music till 3 am Couldn’t sleep neither my kids till morning Worse experience ever

Posted by on 30 Dec. 2018

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Comment from Hotel Management

2 Jan. 2019 by Lauren

I would like to take this opportunity to thank you for taking the time to complete your feedback in regards to your recent stay here with us. We value all guest feedback and always strive to offer the best possible service to our guests, throughout and following, their stay with us. The housekeeping team pride themselves on their level of cleanliness so they will be delighted to know that you appreciated their service. Once again thank you for your valued feedback, we hope to be able to welcome you back in the near future. Regards, Quest Newcastle West

4 out of 5
Spacious room and great location , unfortunately the mini bar was empty and the Air conditioner wasn’t working.

Posted by on 24 Sep. 2018

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5 out of 5
Pros: The rooms were really nice
Great overall, very nice rooms and staff and clean.

Posted by on 9 Jun. 2018

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Property Features

Public spaces have free WiFi and wired Internet. A business centre and a meeting room are available. The luxury Quest Newcastle West also features a fitness centre, concierge services, and laundry facilities. For a fee, parking is available. This 4.5-star Newcastle West apartment is smoke free.

  • 78 guestrooms or units
  • Built in 2017
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (25.2 km / 15.6 mi)
  • Train station: Newcastle Interchange Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Newcastle West offers 78 forms of air-conditioned accommodation with an iron/ironing board and free toiletries. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower. Cots/infant beds (surcharge) are also available. Housekeeping is provided on weekdays only.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11 PM.
If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals. Cash is not accepted. For more details, please contact the office using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Surcharges apply for use of the sofa bed in the guestrooms. For more details, please contact the property with the contact details received after booking.

Guests must contact this hotel in advance to reserve a crib (infant bed). Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25.00 per day
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Newcastle West Hotel
  • Quest Newcastle West
  • Quest Newcastle West Apartment
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.