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4.4 out of 5

"Spacious, clean and had everything we needed. Enjoyed our stay. Would come back. Staff very friendly and welcoming. " More

By a verified traveller on Wed 15 Jun 2022

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Hotel Description

A luxury stay in Newcastle awaits you at Quest Newcastle West. Within a 30-minute stroll, you'll find Newcastle Civic Theater and Foreshore Footpath. Highlights at this aparthotel include free in-room WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a coffee/tea maker, a safe, and a hair dryer. A microwave and a stovetop make in-room dining convenient. An iron/ironing board, a desk, and free toiletries are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Other amenities include laundry facilities, concierge services, and barbecue grills. There's also the convenience of self parking.

With a stay at this 4.5-star Newcastle West aparthotel, you'll be 2.8 km (1.7 mi) from Merewether Beach and 3.2 km (2 mi) from Newcastle Beach.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$218* Per night/room 26 Jul. - 27 Jul.

Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Newcastle West ratings based on 76 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Newcastle West

Everyone (48) Couples (13) Family (11)
5 out of 5
Spacious, clean and had everything we needed. Enjoyed our stay. Would come back. Staff very friendly and welcoming.

Posted by on 15 Jun. 2022

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4 out of 5
Great spot, clean comfortable Gym could be better some more gear

Posted by on 22 May 2022

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2 out of 5
I was really disappointed by our stay here - the heritage feel is lovely, and the room was spacious, however the overall experience was poor. You could see straight into our room from the pavement (all rooms on the bottom floor), the wifi barely worked, there were no streaming services offered on the tv, the towels were stained, there was a lot of noise from the Cambridge on both Fri/Sat nights, the kitchen supplies were skimpy (e.g. we were given about 1/4 of a dish cloth) and reception didn't open until 10am on Sunday (we needed some help with something) and noone was answering the phones. For the price, I expected much better!

Posted by on 1 May 2022

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3 out of 5

Posted by on 11 Feb. 2022

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1 out of 5

Posted by on 8 Feb. 2022

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5 out of 5
Good hotel for a short stay, not too far from the beach or food

Posted by on 30 Jan. 2022

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Comment from Hotel Management

9 Mar. 2022 by Quest Newcastle West

Good Afternoon Brittany, Thank you for providing your feedback following your stay. We are delighted to see that you enjoyed your stay and found the location of the hotel central for your visit to Newcastle. We look forward to welcoming you back in the future.

5 out of 5
Spacious and very comfortable and clean

Posted by on 21 Jan. 2022

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Comment from Hotel Management

9 Mar. 2022 by Quest Newcastle West

Good Afternoon Jacqueline, Thank you for providing your feedback following you stay. We are delighted to hear that you found our apartments to be spacious, clean and comfortable. We look forward to welcoming you back in the future.

4 out of 5
Nice spacious two bedroom apartment!

Posted by on 3 Jan. 2022

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5 out of 5
The staff were extremely pleasant and helpful. The room was very convenient, clean and the exposed beams were an attractive feature.

Posted by on 30 Dec. 2021

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5 out of 5

Posted by on 12 Dec. 2021

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Property Features

WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A fitness center, barbecue grills, and a vending machine are also featured at the luxury Quest Newcastle West. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Newcastle aparthotel.

  • 78 guestrooms or units
  • Built in 2017
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • BBQ grill(s)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Newcastle Interchange Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Newcastle West offers 78 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Newcastle aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on weekdays only.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 8:00 PM
  • Sunday - Sunday: 10:00 AM - 6:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Guests may be subject to health screenings for COVID-19 at the property.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 8:00 PM
  • Sunday - Sunday: 10:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Surcharges apply for use of the sofa bed in the guestrooms.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Social distancing measures are in place. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 30.00 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Newcastle West Apartment
  • Quest Newcastle West Aparthotel
  • Quest Newcastle West Newcastle West
  • Quest Newcastle West Aparthotel Newcastle West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.