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4.5 out of 5

"Would have been great to be able to order food in house " More

By a verified traveller on Sat 10 Jul 2021

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Hotel Description

A luxury stay in Newcastle awaits you at Quest Newcastle West. Within a 30-minute stroll, you'll find Newcastle Civic Theater and Newcastle Local Court. Highlights at this aparthotel include free in-room WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a coffee/tea maker, a safe, and a hair dryer. A microwave and a stovetop make in-room dining convenient. An iron/ironing board, a desk, and free toiletries are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Other amenities include laundry facilities, concierge services, and barbecue grills. There's also the convenience of self parking.

With a stay at this 4.5-star Newcastle West aparthotel, you'll be 2 km (1.2 mi) from Foreshore Footpath and 2.8 km (1.8 mi) from Merewether Beach.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$199* Per night/room 8 Aug. - 9 Aug.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Quest Newcastle West ratings based on 63 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Newcastle West

Everyone (41) Couples (9) Family (10)
5 out of 5
Would have been great to be able to order food in house

Posted by on 10 Jul. 2021

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5 out of 5
Excellent room, very clean and the staff are great. Quest maintains good quality control so you know there won't be any unpleasant surprises.

Posted by on 23 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a feedback review of your recent stay with us. We appreciate all feedback, as it ensures that we are providing the best customer service that we can at all times. We are delighted to hear that you enjoyed your recent stay with us! The housekeeping team pride themselves on their level of cleanliness so they will be delighted to know that you enjoyed your stay and appreciated their service. Thank you again for your feedback and we look forward to welcoming you back in the near future. Warm Regards, Quest Newcastle West Team

5 out of 5

Posted by on 15 May 2021

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Comment from Hotel Management

9 Jun. 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a feedback review of your recent stay with us at Quest Newcastle West. We are delighted to hear you enjoyed your stay! We hope to welcome you back to Quest Newcastle West in the near future. Warm Regards, The Quest Newcastle West Reception Team

5 out of 5
I loved the room, it was spacious and the staff were friendly and helpful and the hotel was in a great location.

Posted by on 10 May 2021

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Comment from Hotel Management

9 Jun. 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a feedback review of your recent stay with us. Our staff are passionate about what they do and we are so glad that it showed in the service provided during your time here, and will certainly share your lovely feedback with the team. Again thank you for your feedback, it is great to hear you were delighted with your stay. We hope to welcome you back again soon. Kind Regards, Quest Newcastle West Team

3 out of 5
The room kept powering down, 4-5 times through the night, staff attempted to fix but did not work, the chocoloate machine stole $5 and did not give me any choccie. I really needed the choccie.

Posted by on 6 May 2021

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Comment from Hotel Management

9 Jun. 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a feedback review of your recent stay. Our sincere apologies for the inconvenience caused due to a power outage in your apartment during your stay and sorry we were unable to rectify the issue during your stay. The issue has since been looked into and resolved by our maintenance team, we appreciate you bringing this to our attention. Apologies the chocolate machine stole your $5 without dispensing your much needed choccie. We have since had our vending machine serviced and the issue resolved. Thank you for bringing this to our attention. We look forward to welcoming you back again soon. Warm Regards, Quest Newcastle West Team

3 out of 5
Overall the presentation was good and staff were very friendly and attentive at Quest Newcastle West, however the Cambridge Hotel is located next to the accommodation. Their music was incredibly loud on Saturday evening. The glass in the windows is only single glaze which did not block out the sound. In the studio apartment (207b) there is a small sky light box in the ceiling which shone into the room.

Posted by on 25 Apr. 2021

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Comment from Hotel Management

9 Jun. 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a review of your recent stay with us. Our staff are passionate about what they do and we are so glad that it showed in the service provided during your time here, and will certainly share your lovely feedback with the team. Your feedback regarding the concerns from your stay have been passed onto management for consideration and we thank you for bringing these concerns to our attention. We are currently in the process of double glazing the windows on that side of the building to ensure no further noise disturbances. Again, thank you for your feedback and we hope to welcome you back again soon. Kind Regards, Quest Newcastle West Reception

4 out of 5
The rooms were spacious, comfortable and well styled. Position is close to restaurants, public transport and supermarkets.

Posted by on 13 Apr. 2021

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Comment from Hotel Management

4 May 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a feedback review of your recent stay with us at Quest Newcastle West. We are delighted to hear that you love the location of the hotel, being centrally located and opposite the Newcastle Interchange means we are only a short walk or tram ride to the sights of Newcastle. We look forward to welcoming you back again soon! Warm Regards, Quest Newcastle West Reception Team

5 out of 5
The property has a lot of charm about it. You can tell it’s an old building, but it’s clearly been taken can of very well. For a ‘budget hotel’ it’s pretty amazing - I’d stay here again

Posted by on 11 Apr. 2021

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Comment from Hotel Management

4 May 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for your wonderful feedback! We are so glad to hear that you love the building that is now home to Quest Newcastle West. We love it too! The heritage features of the building make the hotel a one of a kind in Newcastle. We look forward to welcoming you back again soon for another wonderful stay. Kind Regards, Quest Newcastle West Reception Team

5 out of 5

Posted by on 11 Apr. 2021

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Comment from Hotel Management

4 May 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a feedback review of your recent stay with us at Quest Newcastle West. We are delighted to hear you enjoyed your stay! We hope to welcome you back to Quest Newcastle West in the near future. Warm Regards, The Quest Newcastle West Reception Team

5 out of 5

Posted by on 29 Mar. 2021

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Comment from Hotel Management

14 Apr. 2021 by Quest Newcastle West Reception

Good Afternoon, Thank you for taking the time to complete a feedback review of your recent stay with us at Quest Newcastle West. We are delighted to hear you enjoyed your stay! We hope to welcome you back to Quest Newcastle West in the near future. Warm Regards, The Quest Newcastle West Reception Team

Property Features

WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A fitness center, barbecue grills, and concierge services are also featured at the luxury Quest Newcastle West. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Newcastle aparthotel is smoke free.

  • 78 guestrooms or units
  • Built in 2017
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Concierge
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (25.2 km / 15.6 mi)
  • Train station: Newcastle Interchange Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Newcastle West offers 78 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Newcastle aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on weekdays only.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 8:00 PM
  • Sunday - Sunday: 10:00 AM - 6:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals. Cash is not accepted.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Guests may be subject to health screenings for COVID-19 at the property.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 8:00 PM
  • Sunday - Sunday: 10:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Surcharges apply for use of the sofa bed in the guestrooms.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 30.00 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Newcastle West Apartment
  • Quest Newcastle West Aparthotel
  • Quest Newcastle West Newcastle West
  • Quest Newcastle West Aparthotel Newcastle West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.