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Mercure Charlestown

4.0 star property
Hotel in Newcastle with coffee shop/cafe and outdoor pool

Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Bar (on property)
Standard Room, Multiple Beds
Garden
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is AU$179
includes taxes & fees
6 July - 7 July

Explore the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Charlestown Square
    ‪17 min walk‬
  • Westfield Kotara
    ‪17 min walk‬
  • John Hunter Hospital
    ‪6 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪30 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

1 bedroom, premium bedding, minibar, desk

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, minibar, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(25 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
Separate bedroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
Separate bedroom
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, desk

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Newcastle

At Mercure Charlestown you'll be within a 20-minute walk of Charlestown Square and 1.9 km (1.2 mi) from Westfield Kotara. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Madison Kitchen + Bar, serves Modern European cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 538 square feet (50 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Adamstown Heights hotel include John Hunter Hospital and Lake Macquarie.

What's nearby

  • Charlestown Square - 17 min walk - 1.5 km
  • Westfield Kotara - 17 min walk - 1.5 km
  • Blackbutt Reserve - 3 min drive - 2.0 km
  • John Hunter Hospital - 6 min drive - 5.0 km
  • Newcastle Beach - 10 min drive - 8.9 km

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Hotel in Newcastle with coffee shop/cafe and outdoor pool
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free.

This Newcastle hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 2 levels
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 1981
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy, plus eco-friendly cleaning products.
    Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 5 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

What is the cancellation policy at Mercure Charlestown?

Mercure Charlestown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Charlestown?

As of 4 July 2025, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 6 July 2025 start from AU$179.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Charlestown?

Yep, Mercure Charlestown has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Mercure Charlestown?

The closest beach to Mercure Charlestown is Newcastle Beach (8.1 km).

Does Mercure Charlestown have a pool?

Mercure Charlestown has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Mercure Charlestown a romantic place to stay?

Ocean-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Charlestown.

Is Mercure Charlestown family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Mercure Charlestown is a hit with families.

Does Mercure Charlestown serve breakfast?

Yeah, full breakfast is offered weekdays from 6:30 AM to 9:30 AM and weekends between 7 AM and 10 AM.

Is there a free airport shuttle available at Mercure Charlestown?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mercure Charlestown?

Yep, they've got a lounge bar and an onsite restaurant that serves Modern European cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Charlestown?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Charlestown?

No, pets are not allowed.

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 1000 reviews
Rating 8 - Good. 410 out of 1000 reviews
Rating 6 - Okay. 144 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable. No lifts to second floor. Would benefit from having a charger installed for electric cars.
Stayed 1 night in Jun 2025

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very quiet and central to most of the area
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All good hassle free
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely friendly hotel

What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊
Stayed 8 nights in Mar 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Craig

Stayed 1 night in Mar 2025

6/10 Okay

Ahmad

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very friendly staff, clean room and bathroom, clean facilities….BUT The carpark (the one behind where you are supposed to park) is PITCH BLACK. You can hardly see the palm of your hands. This is a massive safety issue. The air conditioner in the room had to be operated at max fan and lowest temp just to produce something, had some musky smell in the air coming out of it, and was whirring and whining all the time, made it difficult to fall asleep. The bathroom is spacious, clean and well equipped and water pressure is surprisingly very strong I had to lower it (most hotels have average if not weak water pressures, so that was good), there were some cracked tiles in the bathroom, and the ventilation fan didn’t work with no switch to turn it on (and not connected to the bathroom light), so doing your “business” in the bathroom meant having a smelly room for a while. And, who puts a bible in hotel rooms anymore? This is not 1965. Good budget hotel for a short stay but definitely would not go back, and I have stayed in other Mercure branches in Australia (which made me go ahead with this booking) but the difference is chalk and cheese honestly, despite the rates being very close/similar.
Stayed 1 night in Mar 2025

8/10 Good

Dane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated, however enjoyed the restaurant
Stayed 1 night in Jan 2025

10/10 Excellent

ANALIE JAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

4/10 Poor

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was disappointing that there was no accessible areas for a disabled person. No toilets were accessible, for such a renowned hotel this was disgraceful and behind the times. There were areas that need painting, just lot of upkeep and care is needed. Staff were wonderful , meals excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

ANALIE JAYNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Craig

Stayed 1 night in Feb 2025

2/10 Terrible

Prabin

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Stayed 1 night in Feb 2025

4/10 Poor

Albert

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air con. not functioning properly and dripping water.
Stayed 2 nights in Jan 2025

8/10 Good

Sashah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very lovely and warm. Free parking
Stayed 2 nights in Jan 2025

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given that it was pouring rain & very windy for three-quarters of the time we stayed, the staff did very well to keep the hotel running as smoothly as they did. Thank to the cleaners & all the staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Stayed 1 night in Jan 2025

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff.Clean & comfortablecroom. Delicious meals in the onsite restaurant. Top notch in this regard. Lovely pool, however, it's in need of attention- tiles missing, looked unloved. Rubbish in bushes. Bin overflowing.
Stayed 1 night in Jan 2025

4/10 Poor

Cristina Garduno

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive. Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Stayed 2 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall is good except the outdoor swimming pool may need more cleaning
Stayed 1 night in Dec 2024

6/10 Okay

Beck

Stayed 2 nights in Dec 2024