4.2 out of 5

"Great service, accommodation and breakfast. A very comfortable stay " More

By a verified traveller on Mon 03 Sep 2018

Enter dates to see availability

Hotel Description

At Mercure Charlestown you'll be within a 20-minute walk of Charlestown Square and 2 km (1.3 mi) from Westfield Kotara. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self parking.

LCD TVs with satellite channels are featured in all 53 rooms, and you can enjoy free WiFi, coffee/tea makers and hairdryers. Fridges and room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and premium bedding. Phones, irons/ironing boards and desks are also available.

The bistro, Bistro Blu, serves Modern European cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Business travellers can take advantage of conference space and a meeting room. Added amenities include free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4-star Adamstown Heights hotel include Lake Macquarie and Merewether Beach.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$107 per night

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege, Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Charlestown ratings based on 851 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Charlestown

Everyone (414) Couples (309) Business (5) Family (119) Other (2)
5 out of 5
Service was excellent. Fast, efficient and friendly. Maintenance of room could be improved with flat batteries in air conditioner and concertina toilet door very awkward. Power point in bathroom also cracked.

Posted by on 24 Jun. 2019

Was this review helpful to you?
3 out of 5
Too many stairs Shower over bath very unsatisfactory

Posted by on 6 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

18 Jun. 2019 by Vanessa

Thank you for taking the time to share your experience. We have ground floor rooms for guests who prefer easy access as well as rooms with walk in showers. Please always feel free to request these rooms upon booking if preferred. We hope to see you again soon. Kind regards,

4 out of 5
nice property, but no lift, and staff smoking at the back entry door NOT NICE to walk past. other wise good motel

Posted by on 30 May 2019

Was this review helpful to you?
Comment from Hotel Management

18 Jun. 2019 by Vanessa

Thank you for taking the time to share your experience, we are please you had a good stay. We have hardly any staff who smoke and our designated smoking area is located adjacent the front of the building so am very surprised to hear there was anyone smoking at the back entry doors especially as our staff are well aware of the designated areas and apologise for the inconvenience. We hope to see you again soon. Kind regards,

5 out of 5
Great room and the views are beautiful. Wish we could have stayed longer

Posted by on 26 May 2019

Was this review helpful to you?
Comment from Hotel Management

18 Jun. 2019 by Vanessa

Thank you for your praise its always a pleasure to receive a 5/5! And we hope you can stay longer on your next trip. Kind regards,

3 out of 5
There was a wonderful restaurant on site, pool looked beautiful but didn’t get time to try it. Property is showing signs of age and could probably benefit from an update. Bed was very comfortable but the bathroom guest ( a huge cockroach) tended to be a bit upsetting.

Posted by on 19 May 2019

Was this review helpful to you?
Comment from Hotel Management

21 May 2019 by Vanessa

We appreciate you taking the time to share your experience with us. We are pleased to hear you enjoyed our restaurant (our chefs do a fantastic job) and your comfortable bed. We have recently undergone renovations on our foyer, restaurant, pool area and hallways with more to come which we are most excited about. Our property is sprayed by our contracted pest control every month and we generally have no issues but apologise if this was not your experience. We hope to see you again on your next trip. Kind regards,

4 out of 5
Didn’t have air condition in my room. There was a remote for one! Apart from that room was clean and tidy

Posted by on 28 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

12 May 2019 by Vanessa

Thank you for your review it is always a pleasure to receive positive feedback. All of our rooms have air conditioning an we have recently installed brand new ones in most rooms. Please always feel free to phone us if you require assistance during your stay as we are always happy to assist. We hope to see you again soon. Kind regards,

4 out of 5
very comfortable - logical layout - easy access carparking - staff could have been friendlier

Posted by on 27 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

9 May 2019 by Vanessa

Hi Mpriyal, Thank you for taking the time to let us know you enjoyed your stay and easy parking. Our staff usually receive fantastic feedback and we apologize if we have fallen short on this occasion. We hope to see you again soon. Kind regards,

5 out of 5

Posted by on 26 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

9 May 2019 by Vanessa.

Thank you for your feedback it is always a pleasure to receive a 5/5! Look forward to welcoming you again soon. Kind regards,

4 out of 5

Posted by on 4 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

12 Apr. 2019 by Vanessa

Thank you for taking the time to share your experience and let us know you enjoyed your stay. We hope to see you again soon. Kind regards,

5 out of 5
I liked the Madison kitchen and bar - very inviting

Posted by on 1 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

12 Apr. 2019 by Vanessa

Thank you for taking the time to let us know you enjoyed your stay. It is always a pleasure to receive a 5/5! Our restaurant and bar have recently been renovated and we appreciate your praise. We look forward to welcoming you again soon. Kind regards,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference rooms. A round-trip airport shuttle (available 24 hours) is available for a fee. The business-friendly Mercure Charlestown also features an outdoor pool, a garden, and concierge services. Self parking is free. This 4-star Adamstown Heights hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 2 levels
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Garden
  • Computer for guest use
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (28.8 km / 17.9 mi)
  • Train station: Kotara Station (2.4 km / 1.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Charlestown offers 53 forms of air-conditioned accommodation with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Adamstown Heights hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7 AM to 10 AM.

Bistro Blu – Overlooking the ocean and pool, this bistro specialises in Modern European cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 10 PM.
If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 6:30 AM - 10 PM.
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available. Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 26 per person (approximately)
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Charlestown Hotel Adamstown Heights
  • Mercure Charlestown Hotel
  • Mercure Charlestown Adamstown Heights
  • Mercure Charlestown

You should know

  • Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.