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4.3 out of 5

"Very friendly staff. No hassles. Room was great. Found everything to be more than satisfactory. " More

By a verified traveller on Fri 24 Jul 2020

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Hotel Description

At Mercure Charlestown you'll be within a 20-minute walk of Charlestown Square and 1.9 km (1.2 mi) from Banksia Reserve. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

LCD TVs with satellite channels are featured in all 53 rooms, and you can enjoy free WiFi, coffee/tea makers, and hair dryers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

The restaurant, Madison Kitchen + Bar, serves Modern European cuisine and is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Conference space and a meeting room are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle.

Within a 15-minute drive of this 4-star Adamstown Heights hotel, attractions include Lake Macquarie and John Hunter Hospital.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$109* Per night/room 16 Aug. - 17 Aug.

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege, Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Charlestown ratings based on 665 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Charlestown

Everyone (350) Couples (215) Business (5) Family (98) Other (2)
5 out of 5

Posted by on 1 Aug. 2020

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4 out of 5

Posted by on 29 Jul. 2020

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5 out of 5
Very friendly staff. No hassles. Room was great. Found everything to be more than satisfactory.

Posted by , from Grafton, NSW on 24 Jul. 2020

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2 out of 5
Bathroom was dirty with hair throughout bathtub / shower & sink. 4 drinks glasses where filthy with 1 having what looked to be lipstick on rim, both coffee cups had been used & not cleaned at all. One of my worst experiences to date & was really expecting more from a Mercure 😔

Posted by , from CVB on 15 Jun. 2020

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Comment from Hotel Management

20 Jul. 2020 by Vanessa

Hi Dean, Thank you for taking the time to share your experience. Our apologies your stay did not meet your expectations on this occasion. Please always feel free to contact reception during your stay should you have any issues and we will promptly assist to ensure you have a great stay. Our housekeeping usually receive fantastic reviews and i apologies again we have fallen short on this occasion. We will be sure to follow up on the issues you have mentioned. We hope to have the opportunity to better serve you in the future. Kind regards,

4 out of 5
Very good service. Great location, easy parking, clean environment.

Posted by , from Newcastle on 3 Jun. 2020

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Comment from Hotel Management

20 Jul. 2020 by Vanessa

Hi Terry, We appreciate you taking the time to let us know you had a great stay and we hope to see you again soon for an even better one. Kind regards,

5 out of 5

Posted by on 26 May 2020

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Comment from Hotel Management

20 Jul. 2020 by Vanessa.

Thank you for taking the time to leave us a perfect score. Positive feedback is always a pleasure to receive. We hope to welcome you back for another great stay soon. Kind regards,

4 out of 5
Price and close to most things I needed Needs updating

Posted by on 24 May 2020

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Comment from Hotel Management

20 Jul. 2020 by Vanessa

Thank you for sharing your experience, We hope to see you again soon. Kind regards,

4 out of 5
Food was good. Room in need of update, definitely not 4 star rated.

Posted by , from Mullumbimby on 15 Mar. 2020

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Comment from Hotel Management

4 Apr. 2020 by Vanessa

Thank you for taking the time to share your experience. We are pleased you enjoyed our restaurant our team of chefs certainly do a fantastic job. We have undergone refurbishment in many areas and with renovations still on going we look forward to sharing the end results with our valued guests. We hope to welcome you back again soon. Kind regards,

5 out of 5
Property was very good and conveniently situated. Have stayed there before and found it great. However, carpark could do with a repave (potholes everywhere) otherwise everything OK.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Vanessa

Thank you for taking the time to leave us a review, It is always a pleasure to receive a perfect score and see our guests returning to stay with us. We hope to see you again soon. Kind regards,

5 out of 5
I would have liked a few more Foxtel channels. Toilet is is in an unusual position.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Vanessa

Thank you for your feedback and a perfect score : ) We hope to see you again soon. Kind regards,

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free. This 4-star Newcastle hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 2 levels
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (31.9 km / 19.8 mi)
  • Train station: Kotara Station (3 km / 1.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 10 PM. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 6:30 AM - 10 PM.
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Number of children who can stay for free – 5
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 27 per person (approximately)
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlestown Mercure
  • Mercure Charlestown
  • Mercure Charlestown Adamstown Heights
  • Mercure Charlestown Hotel
  • Mercure Charlestown Hotel Adamstown Heights
  • Mercure Charlestown Hotel
  • Mercure Charlestown Adamstown Heights
  • Mercure Charlestown Hotel Adamstown Heights

You should know

  • Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.