Mercure Charlestown Deals & Reviews (Newcastle, AUS)

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Mercure Charlestown, Newcastle, current page

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4.2 out of 5

Very good!

See all 661 Wotif Reviews

"Very comfy clean and private. Staff polite and area very quiet " More

By a verified traveller on Wed 13 Jan 2021

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Hotel Description

At Mercure Charlestown you'll be within a 20-minute walk of Charlestown Square and 1.9 km (1.2 mi) from Banksia Reserve. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 53 soundproofed rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, coffee/tea makers, and hair dryers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

The restaurant, Madison Kitchen + Bar, serves Modern European cuisine and is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Conference space and a meeting room are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle.

Within a 15-minute drive of this 4-star Adamstown Heights hotel, attractions include Lake Macquarie and John Hunter Hospital.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

AU$118* Per night/room 26 Jan. - 27 Jan.

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege, Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Charlestown ratings based on 661 Verified Reviews

Review Summary

4.2 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Charlestown

4 out of 5

Very comfy clean and private. Staff polite and area very quiet

Posted by Sally, from Qld on 13 Jan. 2021

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3 out of 5

Posted by a verified traveller on 15 Dec. 2020

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2 out of 5

Soundproofing is non-existent, I heard my neighbours all night. The rooms are quite old and dated. Feels more like a slightly better Roadhouse. The staff were super nice though, just not the most comfortable room.

Posted by Archer on 20 Sep. 2020

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4 out of 5

Hotel was clean and comfortable, check in was efficient and staff friendly. Carpark urgently requires resurfacing, I scraped my front bumper in a pothole.

Posted by Matt, from Sydney on 19 Sep. 2020

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5 out of 5

Posted by a verified traveller on 1 Aug. 2020

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Comment from Hotel Management

9 Sep. 2020 by Vanessa

Thank you for a perfect score : ) we hope to see you again for another amazing stay soon. Kind regards,

4 out of 5

Posted by a verified traveller on 29 Jul. 2020

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5 out of 5

Very friendly staff. No hassles. Room was great. Found everything to be more than satisfactory.

Posted by Nigel, from Grafton, NSW on 24 Jul. 2020

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2 out of 5

Bathroom was dirty with hair throughout bathtub / shower & sink. 4 drinks glasses where filthy with 1 having what looked to be lipstick on rim, both coffee cups had been used & not cleaned at all. One of my worst experiences to date & was really expecting more from a Mercure 😔

Posted by Dean, from CVB on 15 Jun. 2020

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Comment from Hotel Management

20 Jul. 2020 by Vanessa

Hi Dean, Thank you for taking the time to share your experience. Our apologies your stay did not meet your expectations on this occasion. Please always feel free to contact reception during your stay should you have any issues and we will promptly assist to ensure you have a great stay. Our housekeeping usually receive fantastic reviews and i apologies again we have fallen short on this occasion. We will be sure to follow up on the issues you have mentioned. We hope to have the opportunity to better serve you in the future. Kind regards,

4 out of 5

Very good service. Great location, easy parking, clean environment.

Posted by Terry, from Newcastle on 3 Jun. 2020

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Comment from Hotel Management

20 Jul. 2020 by Vanessa

Hi Terry, We appreciate you taking the time to let us know you had a great stay and we hope to see you again soon for an even better one. Kind regards,

5 out of 5

Posted by a verified traveller on 26 May 2020

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Comment from Hotel Management

20 Jul. 2020 by Vanessa.

Thank you for taking the time to leave us a perfect score. Positive feedback is always a pleasure to receive. We hope to welcome you back for another great stay soon. Kind regards,

About the Mercure Charlestown

Location 109 Madison Drive, Adamstown Heights, NSW 2290

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free. This 4-star Newcastle hotel is smoke free.

1 building
53 guestrooms or units
2 levels
538 sq ft of conference space
50 sq m of conference space
Built in 1981
Dining venue
Bar or lounge
Coffee shop
Deli
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Concierge
Terrace
Garden
Computer for guest use
Television in lobby
No smoking on site

Family Friendly Amenities

Family property
Outdoor pool
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

Airport: Newcastle, NSW (NTL-Williamtown) (31.9 km / 19.8 mi)
Train station: Kotara Station (3 km / 1.9 mi)
Property shuttles: Airport shuttle
Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Minibar
In-room dining (limited hours)
HD television
Satellite channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 10 PM. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 6:30 AM - 10 PM.
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 10 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 5 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 30.0 per night.
Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

No pets allowed

Policies

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

No lifts
Number of children who can stay for free – 5
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Breakfast fee: between AUD 20 and AUD 27 per person (approximately)
Airport shuttle fee: AUD 95 per vehicle (one way)
Crib (infant bed) fee: AUD 20.0 per night
Rollaway bed fee: AUD 30.0 per night
Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

You should know

Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Mercure Charlestown