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4.0 out of 5

"Clean and tidy and well kept close the places we needed to ho " More

By a verified traveller on Sun 28 Jun 2020

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Hotel Description

Citigate Motel Newcastle puts you in the center of Newcastle, 3.4 km (2.1 mi) from University of Newcastle and 6.9 km (4.3 mi) from John Hunter Hospital. Highlights at this motel include in-room free WiFi and LCD TVs.

All 28 rooms feature cable TV, coffee/tea makers, and hair dryers. Refrigerators and microwaves make in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest.

This business-friendly motel offers free WiFi in public areas, barbecue grills, and a picnic area. Other amenities include coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute drive of this Mayfield West motel include Newcastle Civic Theater and Blackbutt Reserve.

Executive Twin room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Queen room, Citigate Special

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Citigate Motel Newcastle ratings based on 332 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citigate Motel Newcastle

Everyone (199) Couples (76) Business (3) Family (48) Other (1)
5 out of 5

Posted by on 29 Jun. 2020

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4 out of 5
Clean and tidy and well kept close the places we needed to ho

Posted by , from 2380 on 28 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by mp

Thank you for your very kind words, and the positive review of our Motel. We look forward to the next opportunity to serve you.

4 out of 5

Posted by on 26 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by mp

Thank you for your positive review Anonymous. We look forward to seeing you on your next trip to Newcastle

5 out of 5
Stayed there a few times, clean rooms, friendly staff.

Posted by on 22 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by mp

thanks you Jodie,

4 out of 5
The motel was situated in a very close vicinity to the centre of Newcastle. Only a short drive to clubs beach and all that Newcastle offers

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by mp

thank you for your valuable feedback, we are looking for your next visit

4 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by MP

Thank you for your valuable feedback, we are looking for your next visit

2 out of 5
Car park wasn’t big enough for more then 4 cars out the back skipbin stunk and too up 2 car parks and the coffee cups where not washed each day when they cleaned room

Posted by on 3 Jan. 2020

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Comment from Hotel Management

10 Feb. 2020 by MP

Thank you for your valuable feedback. Thank you again for bringing this issue to our attention Hope to see you sometimes in the near future or when your next stay. I'll ensure that your next stay will be a great one .

5 out of 5
Loved that they served soy milk and margarine for breakfast.

Posted by on 27 Dec. 2019

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Comment from Hotel Management

10 Feb. 2020 by MP

Thank you for your positive review of our Motel. We look forward to seeing you on your next trip to Newcastle.

5 out of 5

Posted by on 26 Dec. 2019

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Comment from Hotel Management

10 Feb. 2020 by MP

Thank you for your positive review of our Motel. We look forward to seeing you on your next trip to Newcastle

4 out of 5
Service was great, room was very clean and facilities really good.

Posted by on 3 Dec. 2019

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Comment from Hotel Management

3 Dec. 2019 by MP

thank you for your valuable feedback, we are looking for your next visit

Property Features

Citigate Motel Newcastle offers its guests barbecue grills, multilingual staff, and a picnic area. Public spaces have free WiFi. The business-friendly Citigate Motel Newcastle also features coffee/tea in a common area and laundry facilities. Free self parking is available. This Newcastle motel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 2 levels
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (20.2 km / 12.6 mi)
  • Train station: Waratah Station (2.1 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Citigate Motel Newcastle offers 28 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 8:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Comfort Hospitality Newcastle
  • Comfort Inn Hospitality Newcastle
  • Citigate Newcastle Motel
  • Citigate Motel
  • Citigate Newcastle
  • Citigate Motel Newcastle
  • Citigate Motel Newcastle Motel
  • Citigate Motel Newcastle Mayfield West
  • Citigate Motel Newcastle Motel Mayfield West
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.