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4.0 out of 5

"We were very happy with our room and the staff were very friendly. We will definitely be back " More

By a verified traveller on Sun 11 Jul 2021

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Hotel Description

Citigate Motel Newcastle puts you in the center of Newcastle, 3.4 km (2.1 mi) from University of Newcastle and 6.3 km (3.9 mi) from Blackbutt Reserve. Highlights at this motel include in-room free WiFi and LCD TVs.

All 28 rooms feature cable TV, coffee/tea makers, and hair dryers. Refrigerators and microwaves make in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest. Irons/ironing boards and wardrobes or closets are also available.

This business-friendly motel offers free WiFi in public areas, barbecue grills, and a picnic area. Other amenities include coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking.

Sights within a 10-minute drive of this Mayfield West motel include Newcastle Civic Theater and John Hunter Hospital.

Executive Queen room, Citigate Special

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$102* Per night/room 6 Oct. - 7 Oct.

Executive Twin room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Citigate Motel Newcastle ratings based on 337 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citigate Motel Newcastle

Everyone (197) Couples (76) Business (3) Family (58) Other (1)
5 out of 5
We were very happy with our room and the staff were very friendly. We will definitely be back

Posted by on 11 Jul. 2021

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Comment from Hotel Management

11 Jul. 2021 by Management

Thank you for your valuable feedback, we are looking for your next visit.

3 out of 5

Posted by on 12 Jun. 2021

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Comment from Hotel Management

11 Jul. 2021 by Management

Thank you for your valuable feedback, we are looking for your next visit.

5 out of 5

Posted by on 4 Jun. 2021

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Comment from Hotel Management

11 Jul. 2021 by Management

Thank you for your valuable feedback, we are looking for your next visit.

5 out of 5
Manny gave me a ground floor room which was perfect for me as I am an older person with a heavy suitcase and was leaving before sunrise for the airport. She also arranged a taxi to the airport and gave me helpful and clear directions as to how to get the keys for my late check-in. Manny, I’ve only met you over the phone but you are an asset to Citigate Motel and if all the staff are like you, they can’t lose.

Posted by on 20 May 2021

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Comment from Hotel Management

21 May 2021 by MP

I would like to personally thank you for taking the time to write your comments Anonymous, and to give us this positive review. I look forward to serving you again soon.

5 out of 5
Good cheap place to stay overnight

Posted by on 29 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by MP

Thank you for taking the time to provide your feedback. We looking forward to see you again soon.

5 out of 5
Citigate was fantastic. Staff were exceptional. Property is very clean and tidy. You can tell they take pride in the the property and service. Thank you citigate.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by MP

Thank you for taking the time to provide your feedback. We looking forward to see you again soon.

3 out of 5
It served our needs which was a place to sleep over on our trip up North with the kids. Like other reviewers have said, it is next to a busy road so it is noisy. The lights from 7/11 next door do shine in but the curtains do the job. If you have family members who have trouble sleeping however, you might want to try elsewhere.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by MP

Thank you for taking the time to provide your feedback.

5 out of 5
Great for our one night stay. Will be back. Everything met our expectations.

Posted by on 10 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by MP

Thank you for the nice feedback, we looking forward to see you again soon.

4 out of 5
WELL LOCATED

Posted by on 6 Apr. 2021

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Comment from Hotel Management

18 Apr. 2021 by Management

Thanks so much for sharing your experience with us Anonymous , we looking forward to see you again soon:)

3 out of 5
Stayed in Room 1. Bad idea. The road traffic was loud and the lights shon in the windows from the 7/11 all night. The curtains didn't cover the window. A fire alarm went off and there was no one there to settle the confusion. The shower leaked as well, soaking the bathroom floor. Wouldn't stay again. Too much money for a bad experience.

Posted by on 20 Mar. 2021

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Comment from Hotel Management

18 Apr. 2021 by Management

thank you for sharing your comments , have a good afternoon.

Property Features

Citigate Motel Newcastle offers its guests barbecue grills, multilingual staff, and a picnic area. Public spaces have free WiFi. The business-friendly Citigate Motel Newcastle also features coffee/tea in a common area and laundry facilities. Free self parking is available. This Newcastle motel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 2 levels
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Waratah Station (2.1 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Citigate Motel Newcastle offers 28 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers. This Newcastle motel provides complimentary wireless Internet access. LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Citigate Motel Newcastle

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No lifts
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Hotel Names

  • Comfort Hospitality Newcastle
  • Comfort Inn Hospitality Newcastle
  • Citigate Newcastle Motel
  • Citigate Motel
  • Citigate Newcastle
  • Citigate Motel Newcastle
  • Citigate Motel Newcastle Motel
  • Citigate Motel Newcastle Mayfield West
  • Citigate Motel Newcastle Motel Mayfield West

You should know

  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.