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4.4 out of 5

"Clean and Friendly staff. The Air Conditioner control display was very faint and hard to read other than that all good. " More

By a verified traveller on Mon 21 Jun 2021

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Hotel Description

A luxury stay in Newcastle awaits you at Best Western Plus Apollo International Hotel. You'll be 2.7 km (1.7 mi) from Westfield Kotara and 3.3 km (2.1 mi) from Blackbutt Reserve. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 95 rooms feature free WiFi, free wired Internet, and sitting areas. Dining in is an option with room service, and minibars provide refreshments. You'll find nice touches like designer toiletries and premium bedding to enhance your stay. Additionally, coffee/tea makers, safes, and hair dryers are available.

The restaurant, Babbingtons Bar and Grill, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. 1076 square feet (100 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Sights within a 10-minute drive of this 4.5-star Charlestown hotel include Dudley Beach and Merewether Beach.

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$127* Per night/room 27 Jun. - 28 Jun.

Standard Apartment, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Apollo International Hotel ratings based on 515 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Apollo International Hotel

Everyone (323) Couples (109) Business (3) Family (87) Other (1)
4 out of 5
Clean and Friendly staff. The Air Conditioner control display was very faint and hard to read other than that all good.

Posted by on 21 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by Richard

Thank you for your review. We look forward to welcoming you back soon

4 out of 5
N/a

Posted by on 15 Jun. 2021

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Comment from Hotel Management

16 Jun. 2021 by Richard

Thank you for your review. We look forward to welcoming you back soon.

4 out of 5
There was opened milk in our fridge ,we had to get the air conditioning remote replaced as it was broken ,but this was done immediately and not a problem .we ordered room service for our dinner only to find the hamburger patty was not cooked properly and still red in the middle .

Posted by on 7 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Richard

Thank you for the review. I will certainly being looking into these issues as this certainly is not our standard. We look forward to welcoming you back soon.

4 out of 5

Posted by on 2 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by Richard

Thanks for staying with us. We appreciate your feedback!

3 out of 5
hotel was close to where we needed to be, restaurant was very good

Posted by on 1 Jun. 2021

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Comment from Hotel Management

2 Jun. 2021 by Marketing

Thankyou for your kind words, Our team are glad you enjoyed your stay. We look forward to welcoming you back to the Apollo International again soon. Kind regards Cassie Beatty Sales & Marketing

3 out of 5

Posted by on 28 May 2021

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Comment from Hotel Management

7 Jun. 2021 by Richard

Thank you for your review. We look forward to welcoming you back soon.

5 out of 5
*thumbs up

Posted by on 23 May 2021

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Comment from Hotel Management

23 May 2021 by Richard

Thank you for your review. We look forward to welcoming you back soon.

3 out of 5
The rooms we stayed in are very run down, they need to be refurbished Tiles in bathroom chipped, cracked mould on the ceiling in bathroom linen was not very clean, blankets were not cleaned, especially in these times Pillows where terrible, they weren't even pillows, just wrapped up pillow covers spider web in main bedroom

Posted by on 18 May 2021

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Comment from Hotel Management

18 May 2021 by Richard

Thank you for taking the time to provide feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5
convenience of the at door parking.

Posted by on 17 May 2021

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Comment from Hotel Management

17 May 2021 by Richard

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Nice place and well priced.

Posted by on 17 May 2021

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Comment from Hotel Management

17 May 2021 by Richard

Thanks for staying with us. We appreciate your feedback!

About the Best Western Plus Apollo International Hotel

Location 290 Pacific Hwy, Charlestown, NSW 2290

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Apollo International Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Best Western Plus Apollo International Hotel. Free self parking is available. This 4.5-star Newcastle hotel is smoke free.

  • 95 guestrooms or units
  • 3 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (32.1 km / 20 mi)
  • Train station: Kotara Station (3.5 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Apollo International Hotel offers 95 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Babbingtons Bar and Grill - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property hosts weddings on the weekends. Guests should expect a high level of noise until 11 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 25 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 35 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apollo International Hotel
  • Plus Apollo Hotel Charlestown
  • Best Western Plus Apollo International Charlestown
  • Best Western Plus Apollo International Hotel
  • Best Western Plus Apollo International Hotel Charlestown
  • Best Western Plus Apollo International Hotel Hotel
  • Best Western Plus Apollo International Hotel Charlestown
  • Best Western Plus Apollo International Hotel Hotel Charlestown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.