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4.5 out of 5

"We enjoyed our stay. The place was clean, bed was comfortable, staff were friendly, and hotel was close to John Hunter Hospital which was the reason f ... " More

By a verified traveller on Thu 23 Jul 2020

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Hotel Description

A luxury stay in Newcastle awaits you at Best Western Plus Apollo International Hotel. You'll be 2.7 km (1.7 mi) from Westfield Kotara and 3.3 km (2.1 mi) from Blackbutt Reserve. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 95 rooms feature free WiFi, free wired Internet, and sitting areas. Dining in is an option with room service, and minibars provide refreshments. You'll find nice touches like designer toiletries and premium bedding to enhance your stay. Additionally, coffee/tea makers, safes, and hair dryers are available.

The restaurant, Babbingtons Bar and Grill, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. 1076 square feet (100 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Sights within a 10-minute drive of this 4.5-star Charlestown hotel include Dudley Beach and Merewether Beach.

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$121* Per night/room 6 Sep. - 7 Sep.

Standard Apartment, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Apollo International Hotel ratings based on 547 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Apollo International Hotel

Everyone (345) Couples (120) Business (3) Family (87) Other (1)
5 out of 5
We enjoyed our stay. The place was clean, bed was comfortable, staff were friendly, and hotel was close to John Hunter Hospital which was the reason for our stay.

Posted by on 23 Jul. 2020

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Comment from Hotel Management

25 Jul. 2020 by Richard

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 19 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Richard

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Quiet rooms, lovely outlook at rear of property. Good location close to shops

Posted by , from Port Macquarie NSW on 5 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by Richard

Thank you for your review. We look forward to welcoming you back soon.

4 out of 5
Great value Clean , fuss free , Easy parking , Great service

Posted by , from Sydney on 5 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by Richard

Thank you for your review. We look forward to welcoming you back soon.

4 out of 5
Good value for money. Central location. Friendly staff. Beds aren’t all that comfy or pillows but for a quick stopover it’s fine.

Posted by , from NSW on 20 Jun. 2020

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Comment from Hotel Management

21 Jun. 2020 by Richard

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Outside and reception was outstanding but rooms was not comparison. Rooms are small, outdated, air vents are disgusting, tiles looks like it was falling apart, mirrors had rust all around, overall not happy at all with the room 334.

Posted by on 15 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Richard

Thank you for your review. We will be using this review to focus on areas that you have mentioned. Please accept my sincere apology for not meeting your expectation.

5 out of 5
Stayed here many times and to date always a good experience. Close to walking tracks and beds are very comfortable.

Posted by on 14 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Richard

Thank you for your review. We look forward to welcoming you back soon.

2 out of 5
$200 bond.. too much dont u think. Sofa bed mattress springs are sticking out

Posted by on 5 Jun. 2020

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Comment from Hotel Management

5 Jun. 2020 by Richard

Thank you for your review. We look forward to welcoming you back soon. The $200 bond is to safe guard the guests and hotel, I am sorry that you feel this way.

3 out of 5
Clean tidy spacious rooms and motel. Don’t order breakfast to your room. Cold coffee, cold food, and they tell you it’s ok to give back and still charge you

Posted by , from Port Stephens on 31 May 2020

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Comment from Hotel Management

1 Jun. 2020 by Richard

Thank you for your review. Please accept my apology for the breakfast, this is not our standard, nor will accept this from the team. We look forward to welcoming you back soon. Kind regards Richard

4 out of 5

Posted by on 24 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Richard

Thank you for your review. We look forward to welcoming you back soon.

About the Best Western Plus Apollo International Hotel

Location 290 Pacific Hwy, Charlestown, NSW 2290

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Apollo International Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Best Western Plus Apollo International Hotel. Free self parking is available. This 4.5-star Newcastle hotel is smoke free.

  • 95 guestrooms or units
  • 3 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (32.1 km / 20 mi)
  • Train station: Kotara Station (3.5 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Apollo International Hotel offers 95 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Babbingtons Bar and Grill - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property hosts weddings on the weekends. Guests should expect a high level of noise until 11 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 25 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apollo International Hotel
  • Plus Apollo Hotel Charlestown
  • Best Western Plus Apollo International Charlestown
  • Best Western Plus Apollo International Hotel
  • Best Western Plus Apollo International Hotel Charlestown
  • Best Western Plus Apollo International Hotel Hotel
  • Best Western Plus Apollo International Hotel Charlestown
  • Best Western Plus Apollo International Hotel Hotel Charlestown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.