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3.8 out of 5

"The building was lovely, and the staff were very nice. The curtains in the room where quite dirty, but aside from that it was mostly quite clean. No s ... " More

By a verified traveller on Mon 02 Mar 2020

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Hotel Description

A family-friendly stay in Melbourne awaits you at Seasons Heritage Melbourne. Within steps you'll find St Kilda Road and Alfred Hospital within a 10-minute stroll. Highlights at this hotel include a restaurant and in-room free WiFi.

LCD TVs, coffee/tea makers, and safes are featured in all 106 rooms. Additionally, refrigerators, hair dryers, and phones are available.

The restaurant, Seasons Heritage, is open for breakfast. Business travelers can take advantage of a conference center and a meeting room. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Buffet breakfast is available daily between 8 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 4.5-star Melbourne hotel include Fitzroy Street and Toorak Road.

Economy Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$100* Per night/room 30 Sep. - 1 Oct.

Deluxe One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Studio

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Heritage Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Seasons Heritage Melbourne ratings based on 470 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Seasons Heritage Melbourne

Everyone (337) Couples (80) Business (5) Students (2) Family (30)
4 out of 5

Posted by on 9 Mar. 2020

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4 out of 5

Posted by on 7 Mar. 2020

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2 out of 5
nothing about heritage...the hotel and apartement is on the picture behind the tower. maintenanceis not very high.

Posted by on 5 Mar. 2020

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1 out of 5
There was blood & yellow stains on the quilt on both beds, the shower recess grout was stained orange, extremely strong smell of bleach on the carpet which needed replacing

Posted by on 3 Mar. 2020

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4 out of 5
The building was lovely, and the staff were very nice. The curtains in the room where quite dirty, but aside from that it was mostly quite clean. No sink in the kitchenette meant filling up the kettle hard by trying to fit in the bathroom sink, and the kitchen only provided spoons, though offered room service and delivery so no way to eat it.

Posted by on 2 Mar. 2020

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2 out of 5
Customer service was terrible. I was trying to organise early check-in and earlier in the week was told to call back on the day. I did that and was told that they would need to call me back. After waiting two hours I tried to call them again, but the call went unanswered 16 times over a 2 hour period. When I got there I barely got an apology or an explanation and then was kept waiting another 45 minutes before being checked in. The room was ok, but basic and a little dated. The bathroom walls has dirty marks on them. There was room to sleep 4 but only enough condiments (like shampoo, soap, coffee and sugar) for one person. I won’t be going back.

Posted by , from Melbourne on 1 Mar. 2020

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3 out of 5
Mixed feelings, some staff were lovely but some very poor service. The room didn’t have all the features it said it did on the website. But the bathroom was nice enough and clean and bed reasonable. Not too noisy so that was good.

Posted by on 27 Feb. 2020

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5 out of 5
It was comfy well later our rooms and everything was available

Posted by on 20 Feb. 2020

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5 out of 5
Reasonable. Comfortable. Minimum luxuries Basic but everything you need

Posted by on 13 Feb. 2020

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2 out of 5
No staff at reception most of the time. Dirty bathroom and black marks on bed sheets. Felt like day time with having no block out blinds at night and office lights next door shining into room. Sloping bed which made it feel like you could fall out while sleeping. Nowhere nearby where you could get food etc. Only good thing is it is directly opposite the US Consulate which is why we chose it. Would NEVER go back there again.

Posted by on 10 Feb. 2020

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About the Seasons Heritage Melbourne

Location 572 St Kilda Road, Melbourne, VIC 3004

Property Features

There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 538 square feet (50 square meters) and includes a conference center. A fitness center, multilingual staff, and a garden are also featured at the family-friendly Seasons Heritage Melbourne. For a fee, parking is available. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Dining venue
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (27.9 km / 17.3 mi)
  • Train station: Flinders Street Station (3.7 km / 2.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Seasons Heritage Melbourne offers 106 accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8 AM to 10 AM.

Seasons Heritage - This restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 16 and AUD 16 for adults, AUD 16 and AUD 16 for children (approximately)
  • Self parking fee: AUD 15 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 55 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Melbourne
  • Heritage Seasons
  • Heritage Seasons Melbourne
  • Melbourne Seasons Heritage
  • Seasons Heritage
  • Seasons Heritage Hotel
  • Seasons Heritage Hotel Melbourne
  • Seasons Heritage Melbourne
  • Seasons Melbourne
  • Seasons Melbourne Heritage
  • Seasons Heritage Melbourne Hotel Melbourne
  • Seasons Heritage Melbourne Hotel
  • Seasons Heritage Melbourne Hotel
  • Seasons Heritage Melbourne Melbourne
  • Seasons Heritage Melbourne Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.