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4.2 out of 5

"Totally fine, but showing its age a little. Furnishings looked new; carpet looks ancient; kitchen floor was a little filmy, as though it was cleaned w ... " More

By a verified traveller on Sun 26 Jan 2020

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Hotel Description

At Quest Williamstown, you'll be 12.1 km (7.5 mi) from Melbourne Convention and Exhibition Centre and 12.3 km (7.6 mi) from Flemington Racecourse. Highlights at this property include a restaurant and in-room washers/dryers.

You can enjoy a flat-screen TV with cable channels, and each apartment features a living room, WiFi, and a coffee/tea maker. In-room dining is easy with amenities like a microwave, a stovetop, and room service. Nice touches to enhance your stay include a soaking tub and free toiletries. A hair dryer, a phone, and an iron/ironing board are also available.

The apartment building's own bar/lounge is a nice place to enjoy a drink. Other amenities include WiFi in public areas and laundry facilities. Each morning continental breakfast is available. There's also the convenience of self parking.

Within a 15-minute drive of this 4-star Williamstown property, attractions include Melbourne Star Observation Wheel and DFO South Wharf.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$154* Per night/room 5 Jul. - 6 Jul.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 6 Max

Quest Williamstown ratings based on 95 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Williamstown

Everyone (64) Couples (13) Family (20) Other (2)
4 out of 5
Totally fine, but showing its age a little. Furnishings looked new; carpet looks ancient; kitchen floor was a little filmy, as though it was cleaned with too much detergent; extractor fans non-existent; and had a weird double shower-head that worked fine but looked jury-rigged. Reception staff extremely nice.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Marie

Dear Traveler, Thank you for taking the time to write a review. We are constantly working on improving our amenities and appreciate your feedback about the rooms. It is fantastic to hear our reception staff provided excellent customer service. We look forward to welcoming you again soon. Kind Regards, Marie Deletoille General Manager

5 out of 5
Fantastic location, we were in ground floor at tge back of property so our balcony had nk view. We looked onto a fence

Posted by on 26 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Marie

Dear Traveler, Thank you for reviewing your recent stay with us. We are so glad to hear you enjoyed our amazing location. Although, we don't advertise a view, some of our rooms may have better views than other. Upon your next visit we will try our best to offer a room with a view if available. Kind Regards, Marie Deletoille General Manager

4 out of 5

Posted by on 30 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by Marie

Dear Traveler, Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you again. Kind Regards, Marie Deletoille General Manager

5 out of 5
Will be back again. Amazing views. Clean room. Friendly staff

Posted by on 29 Dec. 2019

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Comment from Hotel Management

1 Jan. 2020 by Danielle

Dear Guest, Thank you for your great feedback, we are so glad you enjoyed your stay with us. We hope to welcome you back soon! Kind regards, Quest Williamstown

5 out of 5
The location was absolutely fantastic. Rooms were so spacious and the lady at reception couldn't have been more friendly and helpful.

Posted by on 28 Dec. 2019

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Comment from Hotel Management

1 Jan. 2020 by Danielle

Dear Lynne, Thank you for review. We love to hear you enjoyed our location our friendly reception team. We look forward to welcoming you upon your next visit to Williamstown. Kind Regards, Quest Williamstown Team

4 out of 5
Fantastic waterfront location with a park and cafes nearby.

Posted by on 30 Nov. 2019

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Comment from Hotel Management

30 Nov. 2019 by Willy

Good Morning, Thank you for your comments. We're happy that you found our location fantastic. The park and the water make it such a nice place to visit and the many cafes within walking distance are so convenient for our guests. We look forward to seeing you again. Kind Regards Quest Williamstown

5 out of 5
Beautiful location. Great parking. Rooms very modern, tidy.

Posted by on 30 Nov. 2019

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Comment from Hotel Management

30 Nov. 2019 by Willy

Good Morning, Thank you for your kind comments. We know how lucky we are to work in such a beautiful location and do not take it for granted. We're happy that you found our rooms modern and the car parking so convenient. We hope to see you again, Kind Regards Quest Willliamstown

5 out of 5
The only fault was that we had no view, Room 16 on ground floor. Just looking at a fence. Previously we had a room on 1st floor looking over the park, and it was brilliant.

Posted by on 24 Nov. 2019

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Comment from Hotel Management

24 Nov. 2019 by Willy

Good Morning, Thank you for your review. We always do our best to provide rooms with a view to our guests, however, when we are very busy it makes it a lot harder to allocate. I'm glad that you did have a room on level 1 previously with the nice park view. We hope to see you again. Kind Regards Quest Williamstown

3 out of 5
The location of the property is the main draw card here. I don’t think anything has been updated in a long time. Stains on carpet, wonky sliding doors on bedroom, stained toilet seat because the coating is coming off.... It was clean enough but because of the condition of the property it doesn’t feel spotless. Carpet throughout the property seems to be lifting up so first impressions are already pretty average. The noise from other rooms also seems to really carry. I think if it was a bit cheaper then I wouldn’t have expected any more than I got and would have been quite happy but it’s not a cheap place to stay. The staff at the desk were very friendly and worked around our check in time which was really helpful. Access to car park was also good.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

14 Nov. 2019 by Reception

Hello and thank you for taking the time to leave a review. We appreciate all forms of feedback as it allows us to constantly improve and give our guests a positive experience. We will pass your comments onto management and we hope to welcome you back again in the future. Kind Regards, Quest Williamstown Team

5 out of 5
Happy staff. Clean and ti!dy. Comfortable beds. Good shower. Beautiful view!

Posted by , from Mornington Peninsula on 27 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by Willy

Hello DJ, Thank you for your feedback. We're glad that you enjoyed your stay and had a good nights' sleep on the comfortable bed. It's nice that you found our staff happy as we do think we have a great team that are always smiling and willing to help our guests. We hope to see you again. Kind Regards Quest Williamtstown

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Quest Williamstown also features tour/ticket assistance, a garden, and a picnic area. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Williamstown apartment.

  • 40 guestrooms or units
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Separate living room1
  • Laundry facilities
  • Washer/dryer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: Williamstown Beach Station (1.4 km / 0.8 mi)
  • Metro station: Williamstown Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Williamstown offers 40 air-conditioned accommodations with washers/dryers and coffee/tea makers. Accommodations offer separate living rooms. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Williamstown apartment provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Washer and dryer
  • Living room
  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Quest Williamstown has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 11:00 PM
  • Saturday - Sunday: 8:00 AM - 11:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 11:00 PM
  • Saturday - Sunday: 8:00 AM - 11:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 12.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 20.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 20.00 per day (rates may vary)
  • Self parking fee: AUD 15.00 per night
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Williamstown Apartment
  • Quest Williamstown
  • Quest Williamstown Aparthotel
  • Quest Williamstown Apartment
  • Quest Williamstown Williamstown
  • Quest Williamstown Apartment Williamstown
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.