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4.3 out of 5

"BESIDE BEING LOCKED OUT OF HOTEL ROOM WAS GOOD CARD KEPT FAILING AND CONTACTING MANAGEMENT NON VERY POOR " More

By a verified traveller on Tue 24 Nov 2020

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Hotel Description

At Quest Hawthorn you'll be 2.4 km (1.5 mi) from Toorak Road and 3.7 km (2.3 mi) from Church Street. Highlights at this aparthotel include a rooftop terrace, and in-room kitchenettes and washers/dryers.

Each apartment is individually furnished and features an LCD TV with digital channels, along with free wired Internet, a furnished balcony, and a sitting area. A kitchenette comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include a rainfall showerhead and bathrobes, while a pillowtop bed and premium bedding invite a good night's rest. Room service, an espresso maker, and a down comforter are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a garden. Other amenities include a coffee shop/café and laundry facilities. Continental breakfast is available daily between 7:00 AM and 1:00 PM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4.5-star Hawthorn aparthotel include Melbourne Cricket Ground and Rod Laver Arena.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$181* Per night/room 31 Jul. - 1 Aug.

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quest Hawthorn ratings based on 514 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Hawthorn

Everyone (330) Couples (116) Business (4) Family (60)
5 out of 5
Easy to get to.

Posted by on 12 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Charu- Front Office Manager

Dear Anonymous, Thank you for choosing Quest Hawthorn. We are pleased to hear you enjoyed your stay . We will look forward to welcome you back whenever you are visiting Melbourne next. Have a great day ahead!

1 out of 5
I have sent a complaint email to hawthorn quest manager

Posted by on 28 Dec. 2020

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Comment from Hotel Management

15 Apr. 2021 by Quest Hawthorn

Dear Traveler, Thank you for your review. Please do not hesitate to contact us via the message centre so we can understand what your complaint is. We would like the opportunity to discuss this with you. The Team at Quest Hawthorn

3 out of 5
BESIDE BEING LOCKED OUT OF HOTEL ROOM WAS GOOD CARD KEPT FAILING AND CONTACTING MANAGEMENT NON VERY POOR

Posted by on 24 Nov. 2020

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Comment from Hotel Management

26 Nov. 2020 by Front Office Manager

Good Evening, Thank you for taking the time to review Quest Hawthorn. Unfortunately the key cards are not immune to deactivating if placed near a mobile device. As disclosed in the lift as well as at the entrance to the hotel, there is always someone on site to assist guests in these instances. We hope this won't deter you from visiting again

5 out of 5

Posted by on 14 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Charu

Dear Anonymous, Thank you for choosing Quest Hawthorn. We are pleased to hear that you enjoyed your stay with us. We would love to welcome you back on your next visit to Melbourne. Till then take care and safe travels..

5 out of 5
The Quest in Hawthorn was amazing, so clean and new. The staff were helpful and it was a quick and easy check-in. Would stay again.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Charu

Dear Anonymous, Thank you for choosing Quest Hawthorn. We are grateful to see that you enjoyed your stay and services. It is even great to hear that you will be back. We would love to welcome you back on your next visit to Melbourne.

4 out of 5
Tv remote inoperative at the time of my visit. Front desk unattended

Posted by on 30 Jan. 2020

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Comment from Hotel Management

27 Feb. 2020 by Charu

Dear Anonymous, Thank you for choosing Quest Hawthorn. We are extremely sorry to hear that you had issues with TV remote. We have a 24 hours reception unless you would have approached at the time when it was unattended in order to assist someone. We would love to seek another opportunity to welcome you back on your next visit to Melbourne and make this up to you.

1 out of 5
No free parking. No perks The bed was uncomfortable The pillows were awful, I woke up with a sore neck the next day The room was tiny for what I paid. No free wifi

Posted by on 28 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by charu

Dear Martika , Thank you for choosing Quest Hawthorn and sharing your feedback on recent stay with us. Please accept our sincere apologies for the inconvenience caused to you. We would love to welcome you back on your next trip to Melbourne and have an opportunity to make this up to you. Till then take care and safe travels...

3 out of 5

Posted by on 23 Jan. 2020

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Comment from Hotel Management

27 Feb. 2020 by Charu

Dear Anonymous, Thank you for choosing Quest Hawthorn. We are grateful to see that you enjoyed your stay thoroughly. We would love to welcome you back on your next visit to Melbourne.

5 out of 5
I really like views from where we were staying and everything else was great

Posted by on 5 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Charu

Dear Anonymous, Thank you for choosing Quest Hawthorn and sharing your feedback on recent stay with us. We are glad that you enjoyed our location and services throughly. We would love to welcome you back on your next trap to Melbourne. Till then take care and safe travels...

5 out of 5
Good, clean, affordable room and lovely staff, I would definitely stay there again

Posted by on 29 Dec. 2019

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Comment from Hotel Management

5 Jan. 2020 by charu

Dear Anonymous, Thank you for choosing Quest Hawthorn and sharing your kind review. It is our pleasure to have you to stay with us and look after you to the best of our ability. We would like to welcome you back on your next trip to Melbourne. Till then Take care and Safe travels..

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. There are 3 meeting rooms available. A fitness center, a rooftop terrace, and barbecue grills are also featured at the business-friendly Quest Hawthorn. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 7 levels
  • Built in 2011
  • Coffee shop
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne Airport (MEL) (34.2 km / 21.2 mi)
  • Train station: Flinders Street Station (8 km / 4.9 mi)
  • Metro station: Glenferrie Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Hawthorn offers 79 accommodations with washers/dryers and minibars. Rooms open to furnished balconies. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 36-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony (furnished)
  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 1:00 PM.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Saturday - Sunday: 10:00 AM - 6:00 PM
  • Monday - Friday: 9:00 AM - 6:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Saturday - Sunday: 10:00 AM - 6:00 PM
  • Monday - Friday: 9:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25 and AUD 25 for adults, AUD 15 and AUD 20 for children (approximately)
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 2.7 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Quest
  • Quest Apartment Hawthorn
  • Quest Hawthorn
  • Quest Hawthorn Aparthotel
  • Quest Hawthorn Hawthorn
  • Quest Hawthorn Aparthotel
  • Quest Hawthorn Aparthotel Hawthorn

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.