4.7 out of 5

"Great place to stay when in Melbourne, perfect location close to centre of things. Views from every window. Spacious and clean. " More

By a verified traveller on Thu 23 Aug 2018

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Hotel Description

A luxury stay in Southbank awaits you at Quay West Suites Melbourne. Within steps you'll find popular attractions like Melbourne Arts Centre and Eureka Tower. Highlights at this aparthotel include a restaurant, an indoor swimming pool and a bar/lounge.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a sitting area and a DVD player. A microwave and round-the-clock room service make in-room dining easy, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and a down comforter invite a good night's rest. A coffee/tea maker, free newspapers and in-room massages are also available.

The restaurant, Jarrah Restaurant, serves local cuisine and is open for breakfast and dinner. Enjoy the fitness centre, spa tub and sauna. Additionally, you'll find free WiFi in public areas, a conference centre and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a short walk walk of this 5-star Melbourne Central Business District aparthotel include National Gallery of Victoria and Eureka Skydeck 88.

Studio, Kitchenette (Floor 4-15)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$228* Per night/room 1 Sep. - 2 Sep.

Deluxe Suite, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Apartment, 2 Bedrooms, 2 Bathrooms (Floors 16 – 26, Balcony, Kitchen)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premium Apartment, 3 Bedrooms, 2 Bathrooms (Floors 16-26, Balcony, Kitchen)

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Superior Suite, 2 Bedrooms, 2 Bathrooms (Balcony, Kitchen, Floors 4-9)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, 2 Bathrooms, River View (Floors 10-15, Kitchen, Balcony)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Quay West Suites Melbourne ratings based on 903 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay West Suites Melbourne

Everyone (365) Couples (386) Business (5) Family (144)
5 out of 5
Great views and large rooms. Good kitchen amenities and mini bar

Posted by on 6 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Jack

Thank you for the review, it is appreciated.

5 out of 5

Posted by on 24 Jul. 2019

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Comment from Hotel Management

25 Jul. 2019 by Jack

Thank you for the review, we appreciate the feedback and are pleased you enjoyed your stay with us.

3 out of 5
The apartment was fine. The buffet breakfast was nice and so were the staff. The only issues I had were that I had called a few days before our stay and organised for the king bed to be re-arranged to twin beds which hadn’t been done. There were no robs in the room even though there should have been. I had to call guest services to find out where breakfast was as it was not mentioned at check-in. We were locked out of our room after a swim. I had arranged a later check-out a couple of days before our stay and did not expect to be locked out of the room.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Jack

Thank you for the review, i am pleased we can now follow these items up with the team. We appreciate the valuable feedback.

5 out of 5

Posted by on 8 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Jack

Thank you for the review, we appreciate the five stars

5 out of 5
Loved the upgrade! And staff are really friendly and professional

Posted by on 7 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Jack

Thank you, so pleased you enjoyed the upgrade and your kind words regarding the team.

4 out of 5

Posted by on 5 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Jack

Thank you for the review

5 out of 5
Well set out, good light, spacious Easy access to city and other amenities

Posted by on 18 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Jack

Thank you for the feedback, we are pleased you enjoyed your stay.

5 out of 5

Posted by on 11 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Jack

Thank you for the review, we are pleased you enjoyed your stay with us.

5 out of 5

Posted by on 2 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Jack

Thank you for the review

5 out of 5
Great location and really enjoyed the room, especially as it had a bath. Also provided a good breakfast with plenty of fruit and muesli options topped off with Barista coffee

Posted by on 13 May 2019

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Comment from Hotel Management

13 May 2019 by Jack

Thank you for the review, i am pleased you also enjoyed the coffee.

About the Quay West Suites Melbourne

Location 26 Southgate Avenue, Southbank, VIC 3006

Property Features

As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this aparthotel measures 4306 square feet (400 square metres) and includes conference centres. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Southbank aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (27.8 km / 17.3 mi)
  • Train station: Spencer Street Station (2.3 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Quay West Suites Melbourne offers 109 forms of air-conditioned accommodation with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. This Southbank aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Jarrah Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32.00 per person (approximately)
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.