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4.7 out of 5

"Excellent place to stay. Close to so many places to eat and drink then an easy walk back to relax. " More

By a verified traveller on Mon 06 Jul 2020

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Studio, 1 Queen Bed (Floor 4-15)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$182* Per night/room 1 Sep. - 2 Sep.

Deluxe Suite, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Apartment, 2 Bedrooms, Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premium Apartment, 2 Bedrooms, Balcony (Floors 16-26, Balcony, Kitchen)

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Superior Suite, 2 Bedrooms, Balcony (Balcony, Kitchen, Floors 4-9)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen, Balcony)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Description

A luxury stay in Melbourne awaits you at Quay West Suites Melbourne. Within steps you'll find popular attractions like Melbourne Arts Centre and Yarra Riverfront. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. A microwave and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and a down comforter invite a good night's rest. In-room massages, a safe, and a hair dryer are also available.

The restaurant, Jarrah Restaurant, serves local cuisine and is open for breakfast and dinner. Enjoy the fitness center, spa tub, and sauna. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a short walk walk of this 5-star Melbourne Central Business District aparthotel include Eureka Tower and Eureka Skydeck 88.

Quay West Suites Melbourne ratings based on 920 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay West Suites Melbourne

Everyone (366) Couples (396) Business (5) Family (150)
5 out of 5
Excellent place to stay. Close to so many places to eat and drink then an easy walk back to relax.

Posted by on 6 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Jack

Thank you for the review, we appreciate it.

5 out of 5
It was a great location, near the yarra, 10 mins walk to flinders street station. Clean, staff very nice.would recommend and return once again.

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Jack

Thank you for the review, we look forward to welcoming you again soon.

4 out of 5
Helene at reception was amazing. I mentioned that I would be interested in upgrading my room to one with a better view. She went out of her way to find me a nicer room. I travel for work a lot but was on holiday with my wife, so the better room was very much appreciated. I have never had service as good as she gave. Thank you Helene

Posted by on 4 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Jack

Thank you for the fabulous review and for the comments regarding Helene, she will be delighted when i share this feedback with her. Thank you

5 out of 5
Thank you for helping to make my occasion special. Xx

Posted by on 2 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Jack

Thank you for the review, we appreciated.

5 out of 5
We stayed in a 3 bedroom apartment. It was stunning, spacious and very comfortable with a fantastic view. Location is perfect

Posted by , from Melbourne on 23 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Jack

Thanks Lyn, we appreciate it.

5 out of 5
Very comfortable, thoughtfully furnished. Excellent location for theatre and galleries. Plenty of good eateries nearby. Generous breakfast buffet.

Posted by on 13 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Jack

Thank you for the review, we are pleased you enjoyed your stay with us.

5 out of 5
Great location , good facilities, perfect for a family

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Jack

Thank you for the review, we appreciate it.

5 out of 5
The staff were amazing, so friendly and helpful. They made my young daughter feel so special and enabled early check-in and late check out.

Posted by on 20 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Jack

Thank you for the review, we appreciate it

5 out of 5
very clean & professional service. Nothing was too much for the staff. Bathrooms need upgrade.

Posted by on 11 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Jack

Thank you for the review, we appreciate the feedback.

5 out of 5
Location and pool were brilliant. Apartment was spacious, clean and well appointed

Posted by on 9 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Jack

Thank you for the review, we appreciate the feedback.

About the Quay West Suites Melbourne

Location 26 Southgate Avenue, Southbank, VIC 3006

Property Features

As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this aparthotel measures 4306 square feet (400 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (27.8 km / 17.3 mi)
  • Train station: Southern Cross Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Jarrah Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 32.00 per person (approximately)
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.