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4.7 out of 5

"The location is paramount. You are right on Southbank, a short stroll to Flinders St, Crown casino, NGV. What’s unique is that it’s still quite calm a ... " More

By a verified traveller on Mon 18 Jan 2021

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Hotel Description

A luxury stay in Melbourne awaits you at Quay West Suites Melbourne. You'll be within steps of Melbourne Arts Centre and within a short 5-minute stroll of National Gallery of Victoria. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and a bar/lounge.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a sitting area, and a coffee/tea maker. A microwave and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and a down comforter invite a good night's rest. In-room massages, a safe, and a hair dryer are also available.

Jarrah Bar & Terrace serves local cuisine and is open for breakfast and dinner. Enjoy the fitness center, spa tub, and sauna. Other amenities include free WiFi in public areas, a conference center, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 5-star Melbourne Central Business District aparthotel include SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre.

Studio, 1 Queen Bed (Floor 4-15)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$210* Per night/room 22 Jan. - 23 Jan.

Deluxe Apartment, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Apartment, 2 Bedrooms, Balcony (Large Kitchen, Floors 16 – 26)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Large Kitchen)

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Superior Apartment, 2 Bedrooms, Balcony (Kitchen, Floors 4-9)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Quay West Suites Melbourne ratings based on 927 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay West Suites Melbourne

Everyone (368) Couples (398) Business (5) Family (150)
4 out of 5
The location is paramount. You are right on Southbank, a short stroll to Flinders St, Crown casino, NGV. What’s unique is that it’s still quite calm and not noisy, despite where it is situated. The views of the gardens and the MCG are pleasant.

Posted by , from Melbourne on 18 Jan. 2021

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5 out of 5
Great service , spacious room . Delicious food on site ,very welcoming service throughout facility. Guest bed is actually a bed, we will be back to stay again . Would highly recommend.

Posted by , from Melbourne on 15 Jan. 2021

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Comment from Hotel Management

17 Jan. 2021 by Emily

Thank you so much for this fantastic feedback Dan, we are so pleased that you enjoyed your time with us. See you again soon!

4 out of 5

Posted by on 5 Jan. 2021

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Comment from Hotel Management

5 Jan. 2021 by Emily

Thanks Kellie, we appreciate the feedback.

5 out of 5
The staff are amazing here!! We had booked a 3 bedroom apartment & got upgraded to the penthouse, the views were amazing.

Posted by on 2 Jan. 2021

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Comment from Hotel Management

3 Jan. 2021 by Emily

Thank you for such a fantastic review, we are so pleased that you enjoyed your stay so much. Hope to see you again soon.

5 out of 5
location, light and airy apartment, very pleasant staff

Posted by on 1 Jan. 2021

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Comment from Hotel Management

3 Jan. 2021 by Emily

Thank you for such a fantastic review, we are so pleased that you enjoyed your stay so much. Hope to see you again soon.

5 out of 5
Always love staying here. Staff are always friendly and accomodating. Such a great location in the heart of everything Melbourne.

Posted by on 27 Dec. 2020

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Comment from Hotel Management

27 Dec. 2020 by Jack

Thank you for the review, we appreciate it.

5 out of 5
An awesome stay and wonderful staff! The room was fantastic and the pool was wonderful!

Posted by , from Mornington, VIC. on 22 Nov. 2020

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Comment from Hotel Management

22 Nov. 2020 by Jack

Thanks Josh, we are pleased you enjoyed your stay and the pool!

5 out of 5
Excellent place to stay. Close to so many places to eat and drink then an easy walk back to relax.

Posted by on 6 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Jack

Thank you for the review, we appreciate it.

5 out of 5
It was a great location, near the yarra, 10 mins walk to flinders street station. Clean, staff very nice.would recommend and return once again.

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Jack

Thank you for the review, we look forward to welcoming you again soon.

4 out of 5
Helene at reception was amazing. I mentioned that I would be interested in upgrading my room to one with a better view. She went out of her way to find me a nicer room. I travel for work a lot but was on holiday with my wife, so the better room was very much appreciated. I have never had service as good as she gave. Thank you Helene

Posted by on 4 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Jack

Thank you for the fabulous review and for the comments regarding Helene, she will be delighted when i share this feedback with her. Thank you

About the Quay West Suites Melbourne

Location 26 Southgate Avenue, Southbank, VIC 3006

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (27.8 km / 17.3 mi)
  • Train station: Southern Cross Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Jarrah Bar & Terrace - This bar specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 30 for adults, AUD 15 and AUD 20 for children (approximately)
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.