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4.7 out of 5

"great rooms. great location " More

By a verified traveller on Wed 20 Apr 2022

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Hotel Description

A luxury stay in Melbourne awaits you at Quay West Suites Melbourne. You'll be within steps of Melbourne Arts Centre and within a short 5-minute stroll of National Gallery of Victoria. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and a bar/lounge.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a sitting area, and a coffee/tea maker. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and a down comforter invite a good night's rest. A microwave, in-room massages, and a safe are also available.

Jarrah Bar and Terrace serves local cuisine and is open for breakfast and dinner. Enjoy the gym, spa tub, and steam room. Other amenities include free WiFi in public areas, a conference center, and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 5-star Melbourne Central Business District aparthotel include SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre.

Studio, 1 Queen Bed, Kitchenette (Floors 4-15)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$264* Per night/room 29 May - 30 May

Deluxe Apartment, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Apartment, 2 Bedrooms, Balcony (Floors 16-26, Kitchen)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Superior Apartment, 2 Bedrooms, Balcony (Floors 4-19, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Quay West Suites Melbourne ratings based on 936 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay West Suites Melbourne

Everyone (371) Couples (397) Business (5) Family (153)
5 out of 5
great rooms. great location

Posted by on 20 Apr. 2022

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Comment from Hotel Management

5 May 2022 by Jack

Thanks Scott. we appreciate the review.

5 out of 5
They pay attention to the little things

Posted by on 17 Apr. 2022

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Comment from Hotel Management

28 Apr. 2022 by Jack

Thanks Ben, we appreciate the great review and feedbcak.

5 out of 5
Convenient location. Great comfortable bed

Posted by on 19 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by Jack

Thanks Jennie, we are pleased you enjoyed your stay with us.

5 out of 5
Great location, nice upgrade, excellent staff & service. All good

Posted by on 18 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by Jack

Thanks Christine, we are so pleased you enjoyed our hospitality.

5 out of 5
So convenient and great access to transport

Posted by on 12 Mar. 2022

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Comment from Hotel Management

14 Mar. 2022 by Jackie

Thanks Andrew, we appreciate the review, we are so pleased you enjoyed tour stay.

5 out of 5
Great customer service

Posted by on 4 Mar. 2022

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Comment from Hotel Management

6 Mar. 2022 by Jack

Thanks Chis we are so pleased you enjoyed your stay...

5 out of 5
Malcom was super helpful and great customer service😃

Posted by on 25 Feb. 2022

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Comment from Hotel Management

1 Mar. 2022 by Jack

Thanks Rhonda, we are so pleased you enjoyed your stay with us. Malcom will be thrilled with the feedback.

5 out of 5
Location, pool and spa, balcony

Posted by on 20 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Jack

Thanks Hamish, We are pleased you enjoyed your stay.

5 out of 5
Great location, great staff, we had a fantastic night there

Posted by on 20 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Jack

Thanks Ann, we are pleased you enjoyed our hospitality.

5 out of 5
Really great place to stay, had a room upgrade which was amazing! 10/10

Posted by on 23 Jan. 2022

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Comment from Hotel Management

25 Jan. 2022 by Jack

Thanks Dylan, we are so pleased you enjoyed your stay with us.

About the Quay West Suites Melbourne

Location 26 Southgate Avenue, Southbank, VIC 3006

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a spa tub, a steam room, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Flinders Street Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Jarrah Bar and Terrace - This bar specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35 per person (approximately)
  • Covered self parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.