3.9 out of 5

"A good value accommodation option. All the facilities of a hotel at a cheaper price. Convenient location with trams and skybus-link out the front. " More

By a verified traveller on Wed 08 Aug 2018

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Hotel Description

At Plum Carlton Serviced Apartments you'll be within just a 10-minute stroll of popular attractions like University of Melbourne and RMIT University. Highlights at this property include in-room kitchens and free WiFi.

You can enjoy a flat-screen TV with a DVD player, and each apartment features a coffee/tea maker, a hairdryer and a phone. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. An iron/ironing board, a desk and free toiletries are also available.

This business-friendly apartment offers concierge services, a 24-hour front desk and a lift. Added amenities include a coffee shop/café and laundry facilities. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 3-star Carlton property include Queen Victoria Market and Old Melbourne Gaol.

Executive Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$105* Per night/room 25 Aug. - 26 Aug.

Deluxe Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Plum Carlton Serviced Apartments ratings based on 392 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Plum Carlton Serviced Apartments

Everyone (244) Couples (88) Business (3) Students (2) Family (51)
3 out of 5

Posted by on 1 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Cheavin

We'd love to know what you liked and disliked about the apartment for a rating of 3 star to be posted, As we are continuing to improve and are doing our best at keeping the great things just great.

2 out of 5
My room was dirty and old, heater didn’t work great/ at all. Could hear trams all night.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

8 Aug. 2019 by Cheavin

Hi there We apologize you haven't enjoyed staying at Plum Serviced Apartment. We appreciate your feedback as we are continuing to improve our complex and keeping the great things about it just great. If you'd like to book next time where you can be away from all the trams, you can leave a note with us either through telephone or email. We'd love to give it our best at giving you the room that suits you most.

1 out of 5
4 room changes over a 2 day stay. The first 3 changes due to property condition (very smelly food odours residual in apartment). The fourth change due to harassment by another guest/long term tenant/resident banging on my wall/ceiling late at night while I was trying to sleep and scaring the S***out of me. I have requested a discount/refund for my unsettling stay and have not yet heard back from hotel management. I’ve never felt the need to leave a negative review anywhere before but this stay was next level. Couldn’t check out fast enough.

Posted by on 31 May 2019

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2 out of 5
Good central location. Staff were Excellent! Apartment was old and needed update/maintenance as bed was well used (soft), shower arm loose and drops down, the sink spout very loose and toilet needed a second tap on the button stop the water. If you have a room facing Swanson St take your ear plugs as traffic noise is great, double glazed window would help a lot.

Posted by on 14 May 2019

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4 out of 5
Lovely friendly ladies at reception. The room was bigger than my last studio apartment. Everything was clean and plenty of kitchen equipment. Free wifi a bonus. Short walk to Lygon st, trams, markets, and groceries was very convenient. FYI the internal door lock on my room worked the opposite way to normal so worth making sure your locking it. Perfect for my needs and much cheaper than elsewhere. Happily stay there again

Posted by on 31 Mar. 2019

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3 out of 5
Loved the view and setup. Did not appreciate painting in hallway while trying to navigate to lift. Did not like bond being removed from my account, it usually "held", not taken.

Posted by on 29 Mar. 2019

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3 out of 5
Very convenient location and friendly staff. They kept the apartment clean and tidy during my entire stay, and I've previously stayed there (which is why I decided to again this time). However, there were a few minor problems. Firstly, both lifts were not working when I arrived and (except for one very brief period) only one lift was working during the entire time that I was there. This meant that there were some long waits to get the lift at times. Secondly, there was an odd smell that permeated my entire floor. I expect this was because they were in the process of pulling up carpet when I arrived; however, no-one mentioned this to me during my time. This also made the entire floor look like a bit of a dive during my stay. Thirdly, as part of the above process, when I tried to stop by my unit at lunchtime, there were tradesmen physically in the process of tearing up and replacing the carpet, which meant that they had to construct some 'islands' of individual carpet squares to let me hop to my unit, and I couldn't stay in the unit for any length of time (since they were still working). Again, it would have been nice to have any sort of advance warning about these works.

Posted by on 23 Mar. 2019

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1 out of 5

Posted by on 2 Mar. 2019

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4 out of 5
price and location . Rooms were clean and complex was central to restaurants and the Melbourne cbd.

Posted by on 7 Feb. 2019

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2 out of 5
Mixed thoughts on this property. Staff at check in was friendly and well mannered. The room itself appeared grubby. The walls and ceilings could do with a good coat of paint. The tiles in kitchen and bathroom are dated and tired looking. The mirror behind the entry door and glass coffee table were dirty, obviously forgotten to be cleaned by the cleaner. Bed was comfortable shower was ok, air conditioner was small and only really serviced the loungeroom where located. So bedroom air flow is stuffy. To the staff member at the counter at checkout (who was the complete opposite to the staff member at check in) when i asked about my getting bond back who grunted, when the cleaner gives the ok you get it back. Well if thats the case, because i had to clean the mirror and coffee table. i think i can charge you a cleaning fee of 20 bucks. So i will have my bond and a extra $20 Thanks. Keeping in mind the price for a night $119 my recommendation is this property is best suited for very shorts stay 1 night where you just need somewhere to sleep and go.

Posted by , from BendigoAustralia on 3 Feb. 2019

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About the Plum Carlton Serviced Apartments

Location 528 Swanston Street, Carlton, VIC 3000

Property Features

There's a coffee shop/café on site. The business-friendly Plum Carlton Serviced Apartments also features concierge services, laundry facilities, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Carlton apartment is smoke free.

  • 43 guestrooms or units
  • Coffee shop
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Lift
  • No smoking on site


Available in all rooms: Free WiFi


Self parking (surcharge) , Parking (limited spaces)


  • Airport: Melbourne, VIC (MEL-Tullamarine) (21.2 km / 13.2 mi)
  • Train station: Flinders Street Station (2 km / 1.2 mi)
  • Metro station: Melbourne Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Plum Carlton Serviced Apartments offers 43 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Accommodation at this 3-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Carlton apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Flat-screen television
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Hotel Policies


  • Check-in time starts at 2 PM

Special check-in instructions:

Guests must contact this hotel in advance to reserve the onsite parking. Please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Cash or credit card deposit required


Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25 per night
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Plum Apartments Carlton
  • Plum Carlton
  • Plum Carlton Apartments
  • Plum Carlton Serviced Apartments
  • Plum Serviced Apartments Carlton
  • Plum Serviced Carlton
  • Serviced Apartments Carlton
  • Plum Carlton Serviced Apartments Melbourne Hotel Melbourne
  • Plum Carlton Serviced Apartments Apartment
  • Plum Serviced Apartments Apartment
  • Plum Serviced Apartments

You should know

  • Alcohol isn't served at Plum Carlton Serviced Apartments.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.