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 Melbourne •1 Room
 Melbourne • 1 Room
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Platinum City Serviced Apartments

4-star property
327 La Trobe Street, Melbourne, VIC 1800 796 370
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3.8 out of 5
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See all 70 Wotif Reviews

"Place was good and convenient and all that but it was a little confusing to get into (being a serviced apartment, no offence) and the heater didn’t wo ... " More

By a verified traveller on Fri 21 May 2021

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Hotel Description

Platinum City Serviced Apartments places you in the center of Melbourne, within a short 5-minute stroll of popular places like Melbourne Central and Hardware Lane. Highlights at this property include in-room kitchens, washing machines, and free WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a living room, a dining area, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and premium bedding. A safe, a hair dryer, and an iron/ironing board are also available. Limited housekeeping is available.

This business-friendly apartment building has free WiFi in public areas and an elevator. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District property include State Library of Victoria and Queen Victoria Market.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$121* Per night/room 5 Aug. - 6 Aug.

Family Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Two Bedroom Apartment

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Platinum City Serviced Apartments ratings based on 70 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Platinum City Serviced Apartments

Everyone (47) Couples (9) Family (10)
3 out of 5

Posted by on 30 Jun. 2021

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1 out of 5
One week booking for daughter in Melb for work. Property well below your standards and did not meet standards guaranteed under Australian consumer law. Allocated room had a strong smell from the bathroom. Described it as an open drain/sewer, and it may well have been sewer gas. I texted the managers and asked to either fix the problem or find a new room. They offered a new room. When she arrived from work she was told to pack all her things and bring them to reception where she could get the new room key. No assistance was offered. This would have meant repacking a 25kg suitcase and groceries. Eventually agreed to give her the key instead and she made many trips to transfer unassisted. New room - no hot water in shower. I reported this by SMS and asked the managers to fix. They went to the room, reported hot water OK and would be happy to explain how to use the shower. On return from work she put the mixer in position and let the water run. No hot water. My daughter has travelled extensively/knows how a shower mixer works! We had little option but to move out, she packed up and left that evening 23 June. We had use of the property for four of the seven days we have paid for, and are out-of-pocket as a result. We ask you give consideration to a credit/refund. We have dealt with WOTIF for many years and are very unhappy. Not least we are unhappy because I couldn’t find any way to communicate more fully in writing nor phone, so hope someone at WOTIF reads this and responds.

Posted by on 27 Jun. 2021

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3 out of 5
Place was good and convenient and all that but it was a little confusing to get into (being a serviced apartment, no offence) and the heater didn’t work too good. But all in all it’s a good place to stay at.

Posted by on 21 May 2021

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Comment from Hotel Management

22 Jun. 2021 by Yolanda.

Dear Guest , apologize for the inconvenience caused to you. We normally send check in procedure to our guest one day before they coming. So it will be easy if just follow the text instruction to check in. Thank you very much for your feedback. We will do better next time. Kind Regards

4 out of 5
The apartment was conveniently in the centre of the city, close to attractions and services such as shops. Very close to the free tram service. An enjoyable stay.

Posted by on 20 Apr. 2021

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5 out of 5

Posted by on 20 Apr. 2021

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2 out of 5
Image for the listing does not match the property. The apartment was also quite unclean, needing a good vacuum.

Posted by on 11 Apr. 2021

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3 out of 5
Great views from room and location was great for our needs

Posted by on 2 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Yolanda

Dear Guesta, thank you for your kind comment and we hope to meet you again in the future! Kind Regards

2 out of 5
Bed and pillows are very comfy. Found the shower to be not very clean, there was mold around the base. There were slippers provided but didn't look like brand new so there was no way we would have used.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

9 Apr. 2020 by J

Hi, Thank you for your reivew! Have a wonderful day and take care! Kind Regards, Jia

4 out of 5
Great location, very clean and well appointed. Easy communication and would recommend to others.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Yolanda

Dear Guest, thank you for your kind comment and we hope to meet you again in the future! Kind Regards

5 out of 5
Great location and good service, we were very happy with our stay

Posted by on 24 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Jia

Hi there, Thank you so much for your review! Hope see you next time and have a lovely day! Kind Regards, Jia

About the Platinum City Serviced Apartments

Location 327 La Trobe Street, Melbourne, VIC 3000

Property Features

Platinum City Serviced Apartments offers its guests an elevator. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 41 levels
  • Built in 2017
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available , Offsite parking reservations required

Transport

  • Airport: Melbourne Airport (MEL) (23 km / 14.3 mi)
  • Train station: Southern Cross Station (1.5 km / 0.9 mi)
  • Metro station: Melbourne Central Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Platinum City Serviced Apartments offers 34 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate living rooms and include desks. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Host will greet you
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 25 per day
  • Nearby parking fee: AUD 25 per day (262 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Platinum City Serviced Apartments Apartment Melbourne
  • Platinum City Serviced Apartments Apartment
  • Platinum City Serviced Apartments Melbourne
  • Platinum City Serviced s
  • Platinum City Serviced Apartments Apartment
  • Platinum City Serviced Apartments Melbourne
  • Platinum City Serviced Apartments Apartment Melbourne
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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.