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3.9 out of 5

"Great views from room and location was great for our needs " More

By a verified traveller on Mon 02 Mar 2020

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Family Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Two Bedroom Apartment

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Platinum City Serviced Apartments places you in the center of Melbourne, within a short 5-minute stroll of popular places like Melbourne Central and Hardware Lane. Highlights at this property include in-room kitchens, washing machines, and free WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a living room, a dining area, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and premium bedding. A safe, a hair dryer, and an iron/ironing board are also available. Limited housekeeping is available.

This business-friendly apartment building has free WiFi in public areas and an elevator. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District property include State Library of Victoria and Queen Victoria Market.

Platinum City Serviced Apartments ratings based on 64 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Platinum City Serviced Apartments

Everyone (45) Couples (9) Family (8)
3 out of 5
Great views from room and location was great for our needs

Posted by on 2 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Yolanda

Dear Guesta, thank you for your kind comment and we hope to meet you again in the future! Kind Regards

2 out of 5
Bed and pillows are very comfy. Found the shower to be not very clean, there was mold around the base. There were slippers provided but didn't look like brand new so there was no way we would have used.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

9 Apr. 2020 by J

Hi, Thank you for your reivew! Have a wonderful day and take care! Kind Regards, Jia

4 out of 5
Great location, very clean and well appointed. Easy communication and would recommend to others.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Yolanda

Dear Guest, thank you for your kind comment and we hope to meet you again in the future! Kind Regards

5 out of 5
Great location and good service, we were very happy with our stay

Posted by on 24 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Jia

Hi there, Thank you so much for your review! Hope see you next time and have a lovely day! Kind Regards, Jia

5 out of 5
Great location, well appointed kitchen, the appartment was quite spacious & a comfy bed.

Posted by on 31 Oct. 2019

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Comment from Hotel Management

1 Nov. 2019 by Abraham

Hi there, Thank you for leaving your kindly review. Hope you are enjoyed to stay with us. We are looking forward to meet you again in the future. Best Wishes, Regards, .

3 out of 5
Great location, decent amenities. The property was close to Melbourne central and lots of public transport. The building and elevators were clean and well-kept.

Posted by on 4 Sep. 2019

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Comment from Hotel Management

6 Sep. 2019 by jia

Hi there, Thank you for your review! We are glad you like our location and property. Hope see you next time and have a wonderful! Kind Regards, Jia

3 out of 5
Was a lovely view, good location and clean apartment. However customer service was poor. Asked for early check-in, which was confirmed. Ended up not being able to check in till 3;20. An hour and 20 min after the listed check in time. And a long time after our requested and confirmed check-in time.

Posted by on 20 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Jia

Good morning Alex, We didn't confirm any early check in, normally, we only promised if your room is ready we will let you know. Sorry about this late check in, we will improve our housekeeping speed and quality! Thank you for mentioning our location and city view! Hope meet you next time and we will try our best to fix this late check-in problem by any ways if possible! Have a wonderful weekend! Kind Regards, Jia

4 out of 5

Posted by on 10 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by jia

Hi there, Thank you so much for your kind review! Hope meet you next time and have a wonderful day! Kind Regards, Jia

3 out of 5
Didnt like the big black hair on the toilet seat!!!

Posted by on 25 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by jia

Hi, Sorry about this cleaning problem! You can inform us when you saw this, and we will send staff to cleaning toilet again for you! We will improve our cleaning and supervising ! Thank you and have a nice day!

4 out of 5
I was dispaoointed to find that we had to pay a security deposit that was more expensive than the apartment price. We were not forewarned about this. Also one of the lifts wasn't working int he building and was only told this when we checked out after my swipe card did not work and I spent 5 minutes in the lift trying to get to the reception floor

Posted by on 25 Mar. 2019

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Comment from Hotel Management

30 Apr. 2019 by jia

Hi There, We inform the $200 on Wotif, and if you questioned about this, we can show you where these policies are. And for security reason of our staff, other tenants and guests' luggage, only authorized guests or people can come to our office. If you want to meet us, just give us a call first. Thank you for your understanding! Regards, Jia

About the Platinum City Serviced Apartments

Location 327 La Trobe Street, Melbourne, VIC 3000

Property Features

Platinum City Serviced Apartments offers its guests an elevator. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 41 levels
  • Built in 2017
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms1
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available , Offsite parking reservations required

Transport

  • Airport: Tullamarine Airport (MEL) (23 km / 14.3 mi)
  • Train station: Southern Cross Station (1.5 km / 0.9 mi)
  • Metro station: Melbourne Central Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Platinum City Serviced Apartments offers 34 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate living rooms and include desks. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.Contactless check-in and contactless check-out are available.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Number of children who can stay for free – 2
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per day
  • Nearby parking fee: AUD 24 per day
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Platinum City Serviced Apartments Apartment Melbourne
  • Platinum City Serviced Apartments Apartment
  • Platinum City Serviced Apartments Melbourne
  • Platinum City Serviced s
  • Platinum City Serviced Apartments Apartment
  • Platinum City Serviced Apartments Melbourne
  • Platinum City Serviced Apartments Apartment Melbourne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.