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 Melbourne • 1 room
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Milano Serviced Apartments

4-star property
8 Franklin Street, Melbourne, VIC 1800 796 370
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4.3 out of 5
Very good!
See all 994 Wotif Reviews

"The hotel was pleasant to stay.. i love the house keeping on a daily bases " More

By a verified traveller on Fri 21 Feb 2020

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Milano Serviced Apartments. Within steps you'll find RMIT University and Queen Victoria Market within a 10-minute stroll. Highlights at this property include an indoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a dishwasher. A dining area, a DVD player, and a coffee/tea maker are also available.

Enjoy the health club, outdoor tennis court, spa tub, and sauna. A meeting room and a business center are among the business amenities offered. Additionally, you'll find laundry facilities, a rooftop terrace, and concierge services. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District property include Melbourne Central and Old Melbourne Gaol.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$70* Per night/room 19 Jun. - 20 Jun.

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Milano Serviced Apartments ratings based on 994 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Milano Serviced Apartments

Everyone (496) Couples (148) Family (343) Other (1)
2 out of 5
Check in female staff member was not pleasant on Monday night. Female needs to get another job not in face to face customer service. Check out male on Tuesday morning was lovely. Apartment was ok but defintiely not a 4.3/5 (995) rating as per wotif which is why I booked it. Won't be staying there again.

Posted by on 22 Mar. 2020

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Comment from Hotel Management

28 Apr. 2020 by Belinda

Dear Guest, Apologies for your unpleasant treatment reported. I have e-mailed you directly with a reponse as we treated this matter very seriously and have repremanded the staff member in question. Kind regards,

4 out of 5
The hotel was pleasant to stay.. i love the house keeping on a daily bases

Posted by , from Bundaberg on 21 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Dale

Hi Nicole, Thanks for the great review and we hope to welcome you back in the near future Warm Regards Dale

3 out of 5
Booked parking and would have liked some communication about where to park when we first arrived instead of doing circle work while we called to find out. Room was adequate for our stay but has seen better days and requires a repaint. Some light globes not working and impossible to hook onto internet. Was only a 1 night stay so we made do.

Posted by on 15 Feb. 2020

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3 out of 5
It advertised a 2 bedroom suite. In actual fact the second ‘bedroom’ had no windows, no wardrobe and no access to the bathroom when 2 single beds were in there. The only access to the bathroom was through the master bedroom which is hopeless for 3 friends trying to stay in the apartment. I was disappointed overall. The staff were friendly and the place was clean.

Posted by on 13 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Dale

Hi, I'm sorry to read you didn't enjoy the apartment. We do have only 1 apartments without a window in the second bedroom due to the shape and construction of the building making it slightly smaller. Feel free to contact myself anytime to discuss further. Warm regards, Dale

5 out of 5
in my case being on the 35th floor, it provided some brilliant veiws that i could get lost in for hours witch was very therapeutically needed

Posted by , from Mildura on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Dale

Hi, Thanks for the great review! Warm regards, Dale

5 out of 5

Posted by on 2 Feb. 2020

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3 out of 5

Posted by on 31 Jan. 2020

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4 out of 5
Some of the dishes/glasses in the cupboards were dirty or wet. Couldn’t work out how to find the channel ‘abc kids’ on the tv - would have been helpful after a big day at the tennis. No face washers in the bathroom. Otherwise the apartment was fantastic and the staff at front desk were very helpful and welcoming.

Posted by on 28 Jan. 2020

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2 out of 5
Carpet in room was very dirty needed replacing. Tiled floors were sticky from cleaning chemical residue. Definitely not somewhere that I was comfortable to take my shoes off or put anything down on the floor

Posted by on 27 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Dale

Hi, Thank you for sharing some feedback. Are you able to contact myself at your convenience so I am able to investigate your comments. Much appriciated. Warm regards, Dale Sawkins Front Office Manager

1 out of 5
We stayed over Christmas and the movie theatre and tennis court were not available during our stay (this was a surprise to us). Our room was dirty and we found lollies IN the sheets of one of our kids' beds, and further lollies found under the other kid's bed. Broken and dirty parts in every room, smaller than the photos make it look, and the staff weren't super helpful or apologetic for the problems that we had. The cleaning team brought in to our room did not speak English except one person, so it was difficult to communicate with them our concerns. Overall I would not recommend this hotel to anyone - and have already given my review to friends and family who have since travelled to Melbourne to avoid Milano.

Posted by on 22 Jan. 2020

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About the Milano Serviced Apartments

Location 8 Franklin Street, Melbourne, VIC 3000

Property Features

As a guest of Milano Serviced Apartments, you'll find an indoor pool, an outdoor tennis court, a health club, and a spa tub. A business center and a meeting room are available. A sauna, a rooftop terrace, and a library are also featured at the family-friendly Milano Serviced Apartments. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • BBQ grill(s)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room1
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (21.6 km / 13.5 mi)
  • Train station: Flinders Street Station (1.9 km / 1.2 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Milano Serviced Apartments offers 103 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. Accommodations at this 4-star apartment have kitchens with refrigerators, microwaves, separate dining areas, and dishwashers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25.00 per night (in/out privileges)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Milano Serviced Apartments
  • Milano Serviced Apartments Melbourne
  • Milano Serviced Melbourne
  • Serviced Apartments Milano
  • Milano Serviced Apartments Hotel Melbourne
  • Milano Serviced Apartments Apartment Melbourne
  • Milano Serviced Apartments Apartment
  • Milano Serviced Apartments Apartment
  • Milano Serviced Apartments Melbourne
  • Milano Serviced Apartments Apartment Melbourne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.