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4.3 out of 5

"Very much a case of you get what you pay for, with generalised knocks and dints on walls and furniture everywhere, but the larger concerns were no toi ... " More

By a verified traveller on Thu 01 Oct 2020

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Milano Serviced Apartments. Within steps you'll find RMIT University and State Library of Victoria within a short 5-minute stroll. Highlights at this aparthotel include a rooftop terrace, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a dishwasher. A dining area, a DVD player, and a coffee/tea maker are also available.

This business-friendly aparthotel offers a business center, concierge services, and a library. Other amenities include laundry facilities, barbecue grills, and childcare. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District aparthotel include Queen Victoria Market and Melbourne Central.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$76* Per night/room 6 Dec. - 7 Dec.

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Milano Serviced Apartments ratings based on 999 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Milano Serviced Apartments

Everyone (498) Couples (150) Family (344) Other (1)
3 out of 5
Very much a case of you get what you pay for, with generalised knocks and dints on walls and furniture everywhere, but the larger concerns were no toilet paper, like seriously, no toilet paper and took them 2 hours to bring some up and a wire was hanging from the roof where a smoke detector should have been.

Posted by , from Melbourne on 1 Oct. 2020

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5 out of 5
Best check-in to a hotel I've ever had thanks to the exceptional service from Belinda.

Posted by on 23 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Belinda

Many thanks for your positive feedback, we look forward to welcoming you back!

3 out of 5

Posted by on 29 Jun. 2020

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5 out of 5
Perfect hotel comfortable beds clean rooms staff is friendly

Posted by , from Townsville on 25 Jun. 2020

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2 out of 5
Good location bit grubby hair dryer blew up and wasn’t replaced when told cleaners no room serviced second day telephone didn’t work problem with internet cleaning staff wouldn’t give us toilet paper when ran out had to go to reception no pen in room and reception said they didn’t have one to give me until I told them I needed one to take details as my husband was in hospital

Posted by on 30 May 2020

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2 out of 5
Check in female staff member was not pleasant on Monday night. Female needs to get another job not in face to face customer service. Check out male on Tuesday morning was lovely. Apartment was ok but defintiely not a 4.3/5 (995) rating as per wotif which is why I booked it. Won't be staying there again.

Posted by on 22 Mar. 2020

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Comment from Hotel Management

28 Apr. 2020 by Belinda

Dear Guest, Apologies for your unpleasant treatment reported. I have e-mailed you directly with a reponse as we treated this matter very seriously and have repremanded the staff member in question. Kind regards,

4 out of 5
The hotel was pleasant to stay.. i love the house keeping on a daily bases

Posted by , from Bundaberg on 21 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Dale

Hi Nicole, Thanks for the great review and we hope to welcome you back in the near future Warm Regards Dale

3 out of 5
Booked parking and would have liked some communication about where to park when we first arrived instead of doing circle work while we called to find out. Room was adequate for our stay but has seen better days and requires a repaint. Some light globes not working and impossible to hook onto internet. Was only a 1 night stay so we made do.

Posted by on 15 Feb. 2020

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3 out of 5
It advertised a 2 bedroom suite. In actual fact the second ‘bedroom’ had no windows, no wardrobe and no access to the bathroom when 2 single beds were in there. The only access to the bathroom was through the master bedroom which is hopeless for 3 friends trying to stay in the apartment. I was disappointed overall. The staff were friendly and the place was clean.

Posted by on 13 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Dale

Hi, I'm sorry to read you didn't enjoy the apartment. We do have only 1 apartments without a window in the second bedroom due to the shape and construction of the building making it slightly smaller. Feel free to contact myself anytime to discuss further. Warm regards, Dale

5 out of 5
in my case being on the 35th floor, it provided some brilliant veiws that i could get lost in for hours witch was very therapeutically needed

Posted by , from Mildura on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Dale

Hi, Thanks for the great review! Warm regards, Dale

About the Milano Serviced Apartments

Location 8 Franklin Street, Melbourne, VIC 3000

Property Features

A business center and a meeting room are available. A rooftop terrace, a library, and tour/ticket assistance are also featured at the family-friendly Milano Serviced Apartments. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • BBQ grill(s)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (23.2 km / 14.4 mi)
  • Train station: Flinders Street Station (1.9 km / 1.2 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Milano Serviced Apartments offers 103 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. Accommodations at this 4-star aparthotel have kitchens with refrigerators, microwaves, separate dining areas, and dishwashers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25.00 per night (in/out privileges)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Milano Serviced
  • Milano Serviced Apartments
  • Milano Serviced Apartments Melbourne
  • Milano Serviced Melbourne
  • Serviced Apartments Milano
  • Milano Serviced Apartments Hotel Melbourne
  • Milano Serviced Apartments Apartment Melbourne
  • Milano Serviced Apartments Apartment
  • Milano Serviced Apartments Melbourne
  • Milano Serviced Apartments Aparthotel
  • Milano Serviced Apartments Aparthotel Melbourne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.