4.3 out of 5

"Everything was wonderful ! My daughter wants to live there ! It was clean and modern and beautiful . The man at the front desk was very helpful and we ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Milano Serviced Apartments. You'll be 0.5 km (0.3 mi) from Queen Victoria Market and 1.1 km (0.7 mi) from Her Majesty's Theatre. Highlights at this property include an indoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with cable channels, and each apartment features a balcony, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a dishwasher. WiFi, a DVD player, and a coffee/tea maker are also available.

Enjoy the health club, outdoor tennis court, spa tub, and sauna. Business travelers can take advantage of a meeting room and a business centre. Additionally, you'll find WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4-star Melbourne Central Business District property include Princess Theatre and Bourke Street Mall.

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$131 per night

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Milano Serviced Apartments ratings based on 1,023 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Milano Serviced Apartments

Everyone (522) Couples (147) Family (350) Other (1)
2 out of 5
Room was right next to a construction zone so we got no sleep. Would not have booked if we had have been aware.

Posted by on 12 Feb. 2019

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3 out of 5
Staff were friendly and helpful. Central location. TV in main bedroom didn’t work. No aircon in rooms. Very limited kitchen. Keys only worked intermittently. Not real value for money and over-priced.

Posted by on 19 Jan. 2019

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4 out of 5
Accessible by tram, everything you need in the room, friendly helpful staff

Posted by on 16 Jan. 2019

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4 out of 5

Posted by on 15 Jan. 2019

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5 out of 5

Posted by on 14 Jan. 2019

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5 out of 5
Great spot, so central and easy to walk everywhere in the CBD. Kids loved the spa and pool. Would highly recommend for reasonable price in a great location. We will definitely be back. Front of house/ reception was excellent and very helpful.

Posted by on 13 Jan. 2019

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5 out of 5
Very central location easy walking distance to all central locations. Stylish, modern & clean facilities with small kitchenette suited to our needs. Very good value for price. Definately stay again

Posted by on 13 Jan. 2019

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5 out of 5
I spoke the the property manager on booking as I had booked to nights in a row but as seperate bookings, she was fantastic in making sure that the bookings were put together so my Mum and daughter did not have to move. My Mum and daughter loved the location and how close it was to where they needed to be.

Posted by , from Bendigo on 12 Jan. 2019

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4 out of 5

Posted by on 10 Jan. 2019

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2 out of 5
We booked this hotel as we were in a heatwave and they had a pool. Big mistake. When the other reviews mentioned chemicals hurt their kids eyes, that was an understatement. My partner regularly swims in public pools and has never reacted to the water. As soon as he entered the water of this pool his eyes began burning and were instantly red and reacting. I strongly suggest the water is tested, something is not right. The apartment is clean but lots of noises from the city were easily heard all night, such as sirens and people yelling. Worst of all they took a bond from my account. I questioned this as usually hotels just swipe your card with nil charge in case. I was assured the amount would be ‘refunded’ the next day. In the morning when we left and I asked a different receptionist about the refund she was confused and said no money was taken out. I showed her on my phone that it had been and she said because it was ‘pending’ no money was taken out. I explained this reduced my available balance in my account by $150 and she assured me it would ‘drop off’ and the amount would be reinstated. 5 days later the amount still was not returned. I called and again had trouble making myself understood. Finally I was reassured it would be referred to the manager and it would be back in my account the next day. Let’s hope so - 6 days to return somebody’s money from a one night stay is ridiculous and unprofessional. On top of that the air con made heaps of noise and no ironing board.

Posted by on 9 Jan. 2019

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About the Milano Serviced Apartments

Location 8 Franklin Street, Melbourne, VIC 3000

Property Features

As a guest of Milano Serviced Apartments, you'll find an indoor pool, an outdoor tennis court, a health club, and a spa tub. WiFi is available in public spaces for a fee. Business amenities include a business centre and a meeting room. A round-trip airport shuttle (available 24 hours) is available for a fee. A sauna, a rooftop terrace, and a library are also featured at the family-friendly Milano Serviced Apartments. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Melbourne apartment.

  • 1 building
  • 103 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Corner/local shop
  • BBQ grill(s)
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Separate living room
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge)


  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.1 km / 14.3 mi)
  • Train station: Flinders Street Station (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Milano Serviced Apartments offers 103 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies. This accommodation offers separate living rooms. Accommodation at this 4-star apartment has kitchens with fridges, microwaves, separate dining areas and dishwashers. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Melbourne apartment provides wireless Internet access for a surcharge. LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • LCD television
  • Cable channels
  • DVD player
  • Fridge
  • Microwave
  • Dishwasher
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM until 11:00 PM

24-hour airport shuttle service is available. Contact the property in advance for details. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7:00 AM - 11:00 PM

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.


  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 19.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 19.95 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Self-parking fee: AUD 24.00 per night (in/out privileges)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Milano Serviced Apartments Apartment Melbourne
  • Milano Serviced Apartments Apartment
  • Milano Serviced Apartments Melbourne
  • Milano Serviced Apartments
  • Milano Serviced Apartments Hotel Melbourne

You should know

  • Milano Serviced Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.