4.3 out of 5

"Throughout our stay the interactions with staff and the General Managers Samuel were excellent. Rooms were excellent Services Excellent Service ... " More

By a verified traveller on Sat 01 Sep 2018

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Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$107 per night

Privilege, Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure Melbourne Therry Street ratings based on 810 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Melbourne Therry Street

Everyone (501) Business (7) Couples (250) Family (50)
4 out of 5
Great location. High up on the building with good view.

Posted by on 17 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Trish -Mercure Therry Street

Hello and Thank you for staying with us and sharing your feedback, we are glad you enjoyed your stay and look forward to welcoming you back again soon! Kind Regards,

4 out of 5
Good location, comfortable. Reception area isn't great.

Posted by on 6 Dec 2018

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Comment from Hotel Management

7 Dec 2018 by Trish - Hotel Sales

Hello and Thank you for staying with us and sharing your feedback. Our reception area certainly is a challenging space and we are currently exploring options to change or relocate it, hopefully, we can improve it! We hope to welcome you back soon, Kind Regards,

4 out of 5
Nice hotel, close to everything, just a minute walk to the tram, Vic market, cafes, Mac D open 24 hrs, Very convenient and I must say the room was made every day..๐Ÿ‘๐Ÿ˜Š great stay and breakfast was ok too ๐Ÿ˜€ we truly enjoyed our stay and hope to be back soon Thank you ๐Ÿ˜Š๐Ÿ‘

Posted by on 27 Nov 2018

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Comment from Hotel Management

3 Dec 2018 by Trish - Hotel Sales

Hello, Thank you for staying with us and sharing your feedback, we are so glad you enjoyed your stay and hope to welcome you back soon! Kind Regards,

4 out of 5
good location; room a little bit noisy from the floor above.

Posted by , from Newcastle NSW Australia. on 28 Oct 2018

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Comment from Hotel Management

9 Nov 2018 by Trish - Hotel Sales

Hello and Thank you for staying with us and sharing your feedback, sorry to hear you we disturbed by other guests. We look forward to welcoming you back again! Kind Regards,

2 out of 5
The grubbiest Mercure Iโ€™ve stayed in to date. Rust and steel stained toilet, filthy windows that were cleaned on the third request - disgusting black hand marks around nearly every door handle, move the curtains find the dust moths etc you get the picture. Noisy cleaning staff that have to be asked to stop yelling to one another, hand prints and smudges in the lifts, I could go on.... Theyโ€™re not at fault for the construction noise but consider this as a warning

Posted by , from N.S.W. on 24 Oct 2018

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Comment from Hotel Management

9 Nov 2018 by Trish - Hotel Sales

Hi Luke, Thank you for staying with us and sharing your feedback, I am very sorry to hear you had some issues with your room and the cleanliness. I have passed the feedback onto our housekeeping team to follow up. Kind Regards,

4 out of 5
Terrible WiFi connection. Even after I was given a special code for a better connection. I actually couldn't do the work that I needed to do.

Posted by , from New Zealand on 23 Oct 2018

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Comment from Hotel Management

24 Oct 2018 by Trish - Hotel Sales

Hi Andy, Sorry to hear you had WiFi issues, we have recently upgraded our services so will definitely be following up with our service provider! Kind Regards,

4 out of 5
Great location, clean and quiet. Daily housekeeping was excessive and disruptive, and I didn't appreciate the phone call from reception telling me cleaners needed to come in every second day to change my towels and sheets.

Posted by , from Melbourne on 13 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Trish - Hotel Sales

Hi Sally, Thank you for staying with us and sharing your feedback, we are very sorry to hear you were disturbed by housekeeping and reception, our Manager is following up with the team on this. Have a great weekend, Kind Regards,

5 out of 5
Able to check in early (5 hours early!!) and free upgrade! Staff lovely, room service fast, bathroom small but clean, loved all the little toiletries. Would defo stay again

Posted by , from Adelaide on 10 Sep 2018

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Comment from Hotel Management

11 Sep 2018 by Trish Hotel Sales

Hi Claire, Thank you for staying with us and sharing your feedback! We are delighted to know you enjoyed your stay and that we were able to get you checked in early, it's amazing when that happens :) We look forward to welcoming you back soon. Kind Regards,

5 out of 5

Excellent General Manager & Excellent Rooms

Throughout our stay the interactions with staff and the General Managers Samuel were excellent. Rooms were excellent Services Excellent Services Excellent Prices were Excellent What more would you want?!

Posted by on 1 Sep 2018

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Comment from Hotel Management

7 Sep 2018 by Trish - Hotel Sales

Thank you for staying with us and sharing your feedback! We are delighted to know that our Manager and Staff took great care of you. We hope to welcome you back sometime soon! Kind Regards,

2 out of 5

It was terrible

I could constantly hear the guest in the room above me moving around and opening cupboards and the refrigerator. I was there 4 days and couldn't get my room cleaned. Won't be staying there again.

Posted by , from Townsville, Australia on 27 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Trish - Hotel Sales

Hi Liz, Thank you for sharing your feedback, sorry to hear you had a disturbed stay - we occasionally do have some issues with rooms above and noise. We do service rooms daily, so it is quiet concerning to hear you couldn't get your room cleaned - we will follow up with the housekeeping department to see what has happened here. Sorry to hear you won't be back again. Kind Regards,

About the Mercure Melbourne Therry Street

Location 43 Therry Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Melbourne Therry Street. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 4 levels
  • Dining venue
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.8 km / 14.2 mi)
  • Train station: Flinders Street Station (2 km / 1.2 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Melbourne Therry Street offers 80 forms of air-conditioned accommodation with iPod docking stations and minibars. 32-inch LCD televisions come with pay-per-view films. Accommodation at this 4-star hotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Films for purchase
  • Fridge
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Mercure Melbourne Therry Street has a restaurant on site.

Room service (during limited hours) is available.