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4.4 out of 5

"I found the shower head in need of repair water leeked from it and not a little but also was betteras a hand held because it wouldnt stay in position. ... " More

By a verified traveller on Sat 02 Mar 2024

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Hotel Description

At ibis Melbourne Glen Waverley you'll be within just a 15-minute stroll of The Glen Shopping Centre and Waverley Antique Bazaar. Highlights at this hotel include a restaurant, a bar/lounge, and a 24-hour business center.

The bistro, IBISTRO, is open for breakfast and dinner. IBAR is the hotel's own bar. 2293 square feet (213 square meters) of event facilities include 6 meeting rooms and conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Full breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking.

With a stay at this 3.5-star Glen Waverley hotel, you'll be 2 km (1.2 mi) from Waverley Private Hospital and 3.4 km (2.1 mi) from Jells Park.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$117* Per night/room 11 Apr. - 12 Apr.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, Multiple Beds (1 Queen and 1 Single Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

ibis Melbourne Glen Waverley ratings based on 499 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Melbourne Glen Waverley

Everyone (264) Couples (151) Business (3) Family (56)
4 out of 5
I found the shower head in need of repair water leeked from it and not a little but also was betteras a hand held because it wouldnt stay in position. Property was clean and tiday

Posted by on 2 Mar. 2024

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Comment from Hotel Management

3 Mar. 2024 by Kelum Gintotage Hotel Manager ibis Melbourne Gle

Dear Paul, Thank you for taking the time to share your experience with us.It's wonderful to hear you found our property clean and maintained to a high standard; our team takes great pride in the cleanliness of our hotel. We're also glad to note that you appreciated the service provided during your stay. Regarding your experience with the shower head, we'd like to assure you that our accommodation facilities typically include well-maintained bathrooms and we regret any inconvenience you may have faced. While our shower heads are designed for comfort, we understand that your experience was not up to expectations and we will certainly look into this matter. Please rest assured that our team is committed to providing a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back on a future occasion.Best regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

4 out of 5
Legit Sic

Posted by on 28 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Kelum Gintotage Hotel Manager ibis Melbourne Gle

Dear Marcus,Thank you for this great review.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

3 out of 5
Room was unfortunately a little dirty and when you are provided with a no refund policy you'd expect to be satisfied.

Posted by on 1 Feb. 2024

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Comment from Hotel Management

2 Feb. 2024 by Kelum Gintotage Hotel Manager ibis Melbourne Gle

Dear Robby,Thank you for your kind review.We're pleased to hear that you found our service to be commendable and appreciate your positive rating in that area. We strive to offer friendly and efficient service, as our staff is one of the aspects of our hotel that we take great pride in. However, we are concerned to read about your experience with room cleanliness. We hold ourselves to high standards of cleanliness, as indicated by our commitment to the accredited ALLSAFE program, ensuring the health and hygiene of our guests and team members. Please rest assured that your feedback is taken seriously and we continuously work to maintain our high standards for every guest.We hope to have the occasion to welcome you back in the near future.Kind regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

3 out of 5
Hotel staff were good, room size goid, hoevever had limited hooks for towels in bathroom. Hooks broken and not fixed. Loud high school sports team going between rooms and in corridors from midnight until w 2am.

Posted by on 29 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Kelum Gintotage Hotel Manager ibis Melbourne Gle

Dear Sophie,We thank you for taking the time to share your feedback.We're pleased to hear that you found our staff to be friendly and that the room size met your expectations. Our team takes great pride in offering welcoming service and comfortable accommodations. We do apologize for the inconvenience you encountered with the towel hooks in the bathroom. While we make every effort to maintain all facilities in perfect condition, it seems we fell short in this instance. Additionally, we regret that the noise from other guests disrupted your stay. We strive to ensure all our guests have a peaceful experience and will look into ways to better manage such situations in the future.We hope to have the opportunity of welcoming you back. All the best,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

5 out of 5
Checked in late and staff were great about ensuring we got the food and drink we wanted. Food is a bit xc for what it is (pub grub) but to be able to do takeaway from the bar area to our room was terrific. Comfy bed and did not hear any neighbours all night. Overslept and staff gave us an extra hour checkout. Great stay as always and we’ll be back!

Posted by on 21 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Kelum Gintotage Hotel Manager ibis Melbourne Gle

Dear Guest, Thank you for leaving a review of your recent experience.We're delighted to hear that our staff provided excellent service and that the takeaway options from our bar area added to the convenience of your stay. It's wonderful to know that the comfort of our ibis Sweet Beds contributed to a restful night's sleep and that our team was accommodating with a late checkout. While our food offerings aim to satisfy a variety of tastes, we appreciate your feedback and are continually looking to enhance our guests' dining experience.We look forward to welcoming you back. Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

3 out of 5
Wifi didn’t work, shower incredibly small, had to pay for parking, and restaurant closed part of the time.

Posted by on 14 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Kelum Gintotage Hotel Manager ibis Melbourne Gle

Dear Madam,Thank you for taking the time to give your opinion about your stay.We're pleased to hear that you found our staff to be friendly and that the cleanliness of our hotel met your expectations. Our team works hard to ensure a comfortable stay for our guests, and we're glad this was reflected during your visit. Regarding the concerns you've raised, we apologize for any inconvenience caused by the Wi-Fi connectivity issues. Please know that we offer high-speed internet access throughout the hotel, and our team is always ready to assist with any connectivity problems. We understand your disappointment with the parking fee, but we strive to provide a secure and convenient parking facility, which is available for a nightly surcharge. We also regret that our restaurant's operational hours did not meet your needs; we aim to provide a range of dining options during the weekdays and provide information on nearby alternatives for weekend dining.We look forward to welcoming you back in the future.Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

3 out of 5
The room was poorly designed. The bathroom is reasonably large for a motel, but the layout is terrible. Only one basic chair in the room on arrival. $20 per night for parking at a suburban hotel is unreasonable, and there was no prior indication of this

Posted by on 13 Dec. 2023

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Comment from Hotel Management

19 Dec. 2023 by Claudia

Dear John, Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudia Reservations Agent

2 out of 5

Posted by on 21 Nov. 2023

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Comment from Hotel Management

22 Nov. 2023 by Roni H

Dear Colin,Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Roni H, Duty Manager.

4 out of 5
Convenient location close to shops, train and The Glen shopping centre. Rooms clean, bed comfortable, ample space, big windows with block out curtains, has iron, hair dryer and tea / coffee facilities. No complaints and would happily stay here again.

Posted by on 4 Oct. 2023

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Comment from Hotel Management

12 Oct. 2023 by Nicholas D

Thank you so much for the kind feedback, we hope to see you again soon.

4 out of 5
Value for money

Posted by on 29 Sep. 2023

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Comment from Hotel Management

24 Oct. 2023 by Roni H

Dear Murali,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

About the ibis Melbourne Glen Waverley

Location 297 Springvale Road, Glen Waverley, VIC 3150

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 6 meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 2293 square feet (213 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly ibis Melbourne Glen Waverley. Parking is available for a fee. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 6 levels
  • 2293 sq ft of conference space
  • 213 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Metro station: Glen Waverley Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Melbourne Glen Waverley offers 155 accommodations with minibars and coffee/tea makers. 40-inch LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

IBISTRO - This bistro serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

IBAR - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The child breakfast fee applies to children age 7 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses a grey water recycling system.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 29 for adults and AUD 29 for children
  • Self parking fee: AUD 20 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glen Waverley ibis
  • Glen Waverley Melbourne
  • ibis Glen Waverley
  • ibis Glen Waverley Melbourne
  • ibis Melbourne Glen Waverley
  • ibis Melbourne Hotel Glen Waverley
  • Melbourne Glen Waverley
  • Hotel Ibis Melbourne Glen Waverley Greater Melbourne
  • ibis Melbourne Glen Waverley Hotel
  • Ibis Melbourne Glen Waverley Greater Melbourne
  • ibis Melbourne Glen Waverley Hotel
  • ibis Melbourne Glen Waverley Glen Waverley
  • ibis Melbourne Glen Waverley Hotel Glen Waverley

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.