3.7 out of 5

"very comfortable - close to the station & the hospital " More

By a verified traveller on Wed 18 Jul 2018

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Hotel Description

At City Edge Box Hill you'll be 3.9 km (2.4 mi) from Doncaster Shopping Centre and 4 km (2.5 mi) from Deakin University. Highlights at this property include in-room kitchens, washers/dryers and free WiFi.

Each apartment features an LED TV, a coffee/tea maker and a hairdryer. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. Nice touches to enhance your stay include a Tempur-Pedic bed, a rainfall showerhead and free toiletries. An iron/ironing board and a desk are also available. Weekly housekeeping is available.

This business-friendly apartment offers free WiFi in public areas, dry cleaning/laundry services and tour/ticket assistance. Added amenities include laundry facilities, multilingual staff and luggage storage. There's also the convenience of self parking.

Attractions within a 15-minute drive of this 4-star Box Hill property include Monash University and Chadstone Shopping Mall.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$105 per night

Accessible Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Twin Studio

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Courtyard Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

City Edge Box Hill ratings based on 45 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Edge Box Hill

Everyone (36) Couples (1) Business (2) Family (4)
4 out of 5
Cleanliness, decor was beautiful. The security was amazing and the staff was wonderful and helpful! Will definitely be back!

Posted by on 7 Jun. 2019

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Comment from Hotel Management

8 Jun. 2019 by Steven

Dear Valued Guest, It's so gratifying to all of us at City Edge Box Hill to know that you were so satisfied with every aspect of your stay with us. Thanks so much for taking the time to share your thoughts on Expedia. Thanks again for staying with us and we'd love to see you back soon. Kind Regards Steven Assistant Manager

4 out of 5
This is good for the price you pay for. Good Location but please up keep the building.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

8 Jun. 2019 by Steven

Dear Ken, Thanks for sharing your feedback and it's great to see that you enjoyed your stay. Being right in the heart of Box Hill does have some drawbacks, primarily the closeness of our neighbors as you point out. Thanks again for staying with us. Kind Regards Steven Assistant Manager

5 out of 5
Close to the tram and shops,easy to find a car park

Posted by on 27 May 2019

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Comment from Hotel Management

8 Jun. 2019 by Steven

Dear Valued Guest, Thanks for staying with us at City Edge Box Hill, and sharing your feedback. We do get a lot of appreciation for our central location and we really are perfectly situated for our guests to be able to make the most of their time in Melbourne. Thanks again for staying with us and we're looking forward to seeing you again in the future. Kind Regards Steven Assistant Manager

4 out of 5
I like how it was walking distance to the town central as i didnt have to drive at all. Child friendly. Having a washingmachine/dryer combo in the studio was a bonus. thank you city edge. I thought the tv was placed really weirdly. You could not watch it from bed unless you were diagonal on the bed. Overall stay was ok. Cheers.

Posted by on 26 May 2019

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Comment from Hotel Management

8 Jun. 2019 by Steven

Dear Valued Guest, Thanks for choosing to stay with us at City Edge Box Hill and we're delighted that you enjoyed spending time with us. Being so central to everything which is a real advantage for our guests and it's great to see that you were able to make the most of this. However, we are so sorry about the room design you mention, we will provide better service to overcome this disadvantage. Welcome you back again. Kind Regards Steven Assistant Manager

4 out of 5
The staff were really friendly and cost of parking was reasonably priced. The corridors were a bit run down but the rooms are really nice.

Posted by on 23 May 2019

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Comment from Hotel Management

25 May 2019 by Steven

Dear Valued Guest, Thank you for your review. The team was delighted with your comments that you found them to be welcoming. We are delighted to continue to welcome you back to stay with us on a number of occasions and look forward to seeing you on your next trip to box hill. Kind Regards Steven Assistant Manager

2 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

25 May 2019 by Steven

Dear Valued Guest, Thank you for your feedback about City Edge Box Hill. I was extremely disappointed to read that you felt as though we did not make a positive first impression. We will change it if you could give a chance to come back again. Kind Regards Steven Assistant Manager

4 out of 5

Posted by on 1 May 2019

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Comment from Hotel Management

5 May 2019 by Lee

Dear guest, Thank you for the positive feedback in regards to the apartment. I shall forward this review to all our staff members who take pride in providing service that exceeds expectations and do not hesitate to go the extra mile. Warm regards

2 out of 5
The accommodation was not as per the photos. please note that the sink in the bathroom and the kitchen were not functional as they had plugs we could not remove. Further though I paid for car parking, the gate did not open and so I was not able to use the facilities. further there was no one to ask for assistance.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

30 Apr. 2019 by Steven

Dear Valued Guest, Thank you very much for sharing your thoughts from your experience staying at our property. Your feedback is both welcomed and extremely valuable to us, as we strive to improve our guest’s experience with each and every stay. Firstly, I would like to formally apologise on behalf of the hotel that you were disappointed with your stay with us, as it definitely doesn’t reflect the service level we strive for. I hope we will have a chance to change your impression on a future visit and make amends. Kind Regards Steven Assistant Manager

4 out of 5

Posted by on 9 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Steven

Dear Valued Guest, Thank you for sharing your experience with us. It is very happy to hear your stay meets your expectation. We always strive to provide the best possible experience to our guests. We very much hope to hear from you soon. Kind Regards, Steven Assistant Manager

3 out of 5
No glasses in the kitchen to use Chipped coffee mugs Broken light in stair well

Posted by on 23 Jan. 2019

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Comment from Hotel Management

26 Jan. 2019 by Steven

Dear Value Guest, Thank you for taking the time to do a review of your recent stay with us. We greatly appreciate all feedback provided by our guests. We were not aware of any issues with the rooms, and thank you for bringing it to our attention. If you would like to speak to me personally I would be grateful. Thank you Warm Regards Steven Assistant Manager

About the City Edge Box Hill

Location 1 Elland Ave, Box Hill, VIC 3128

Property Features

City Edge Box Hill offers its guests tour or ticket assistance, multilingual staff, and laundry facilities. WiFi is free in public spaces. The business-friendly City Edge Box Hill also features dry cleaning/laundry services and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Box Hill apartment is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 8 levels
  • Built in 2016
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (38.8 km / 24.1 mi)
  • Metro station: Box Hill Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

City Edge Box Hill offers 53 forms of air-conditioned accommodation with washers/dryers and coffee/tea makers. Beds feature Tempur-Pedic mattresses. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. LED televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Tempur-Pedic beds
  • LED television
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Saturday: 7 AM-9 PM
  • Sunday-Saturday: 8 AM-6 PM
If you are planning to arrive after 6 PM, please contact the property at least 24 hours in advance using the information on the booking confirmation.

Guests will receive an email with special check-in instructions prior to their arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Saturday: 8 AM - 6 PM
Guests arriving after 6 PM must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests requesting to split beds will be charged an additional fee of AUD 25 at the property. For more details, please contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Only service animals are allowed
  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 25.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Edge Box Hill Aparthotel Melbourne
  • City Edge Box Hill Melbourne
  • City Edge Box Hill Apartment

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.