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3.7 out of 5

"Great hotel in a good location. The reception staff were friendly and the room was clean and comfortable. " More

By a verified traveller on Fri 01 Jan 2021

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Hotel Description

At City Edge Box Hill, you'll be 4.5 km (2.8 mi) from Deakin University and 11.9 km (7.4 mi) from Monash University. Highlights at this property include in-room kitchens, washers/dryers, and free WiFi.

Each apartment features an LED TV, a coffee/tea maker, and a hair dryer. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include a Tempur-Pedic bed, a rainfall showerhead, and free toiletries. An iron/ironing board and a desk are also available. Weekly housekeeping is available.

This business-friendly apartment building offers free WiFi in public areas, dry cleaning/laundry services, and free newspapers in the lobby. Additionally, you'll find laundry facilities, tour/ticket assistance, and multilingual staff. There's also the convenience of self parking.

Attractions within a 15-minute drive of this 4-star Box Hill property include Austin Hospital and Toorak Road.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$100* Per night/room 16 Mar. - 17 Mar.

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Twin Studio

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Courtyard Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Accessible Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

City Edge Box Hill ratings based on 53 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Edge Box Hill

Everyone (41) Couples (1) Business (2) Family (5)
5 out of 5
Great hotel in a good location. The reception staff were friendly and the room was clean and comfortable.

Posted by on 1 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by Tao

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on 12 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Steven

Dear Valued Guest, Thank you for your review, we appreciate all guest feedback as it allows us to make the necessary improvements where possible. It was disappointing to read that your experience did not match the standard we expect. I would love if you could reach out to me directly so that I may further investigate the issues you experienced, as this certainly sounds outside the norm for our property. Kind Regards Steven Assistant Manager

5 out of 5
Convenient location and easy to get to an from thankyou

Posted by on 10 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Steven

Dear Valued Guest, Thank you for your review on Expedia. It was wonderful reading that you enjoyed your stay. We hope to welcome you all back again one day soon. Kind Regards Steven Assistant Manager

5 out of 5
Loved it all especially the separate rooms I just wanted to stay longer

Posted by on 20 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Steven

Dear Valued Guest, Thank you so much for taking the time to write a review. I am so pleased to see that you enjoyed your stay at our hotel. I will be sure to share your comments with our team. I hope we host you again soon! Kind Regards Steven Assistant Manager

3 out of 5

Posted by on 18 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Steven

Dear Valued Guest, Great to read you enjoyed your stay at City Edge Box Hill! We hope to welcome you back again soon! Kind Regards Steven Assistant Manager

2 out of 5
the property had a distinct smell of smoke (even though the rooms are non smoking).

Posted by on 15 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Rippen

Dear valued guest, Thanks for your feedback. Your feedback is very important to us. We will do our best in the future. Welcome again.

4 out of 5

Posted by on 20 Jul. 2019

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Comment from Hotel Management

4 Aug. 2019 by Steven

Dear Valued Guest, Thanks for your great review! We hope to welcome you back to CEBH in the future. Best Regards Steven Assistant Manager

5 out of 5

Posted by on 27 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Steven

Dear Valued Guest, Thank you for staying at City Edge Box Hill, and for taking the time to share your delightful review, I will share this feedback with my team. I am glad to hear this was your second time to stay with us. We hope to welcome you back in the near future as a regular repeat guest. Kind Regards Steven Assistant Manager

4 out of 5
Cleanliness, decor was beautiful. The security was amazing and the staff was wonderful and helpful! Will definitely be back!

Posted by on 7 Jun. 2019

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Comment from Hotel Management

8 Jun. 2019 by Steven

Dear Valued Guest, It's so gratifying to all of us at City Edge Box Hill to know that you were so satisfied with every aspect of your stay with us. Thanks so much for taking the time to share your thoughts on Expedia. Thanks again for staying with us and we'd love to see you back soon. Kind Regards Steven Assistant Manager

4 out of 5
This is good for the price you pay for. Good Location but please up keep the building.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

8 Jun. 2019 by Steven

Dear Ken, Thanks for sharing your feedback and it's great to see that you enjoyed your stay. Being right in the heart of Box Hill does have some drawbacks, primarily the closeness of our neighbors as you point out. Thanks again for staying with us. Kind Regards Steven Assistant Manager

About the City Edge Box Hill

Location 1 Elland Ave, Box Hill, VIC 3128

Property Features

City Edge Box Hill offers its guests tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. WiFi is free in public spaces. The business-friendly City Edge Box Hill also features laundry facilities, dry cleaning/laundry services, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 8 levels
  • Built in 2016
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Airport: Melbourne Airport (MEL) (38.8 km / 24.1 mi)
  • Metro station: Box Hill Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

City Edge Box Hill offers 53 accommodations with washers/dryers and coffee/tea makers. Beds feature Tempur-Pedic mattresses. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Tempur-Pedic beds
  • LED television
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Saturday: 8 AM - 6 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email with check-in instructions prior to arrival. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Saturday: 8 AM - 6 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email with special check-in information prior to arrival. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per day.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests requesting to split beds will be charged an additional fee of AUD 25 at the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 12 per night
  • Early check-in fee: AUD 30 (subject to availability)
  • Late check-in fee
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Edge Box Hill Melbourne
  • City Edge Box Hill Apartment
  • City Edge Box Hill Box Hill
  • City Edge Box Hill Apartment
  • City Edge Box Hill Apartment Box Hill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.