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"The property was close to the central transport hub of Melbourne. It was clean and quiet. Has a 24 Hr reception. " More

By a verified traveller on Thu 02 Apr 2020

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Hotel Description

Arrow on Spencer (HarbourView Apartment Hotel) places you in the center of Melbourne, within just a 15-minute stroll of popular places like Marvel Stadium and Melbourne Central. Highlights at this hotel include free in-room WiFi.

You can enjoy flat-screen TVs, hair dryers, and phones, featured in all 70 individually furnished rooms. In-room dining is easy with amenities like refrigerators, microwaves, and room service. Additionally, desks and free toiletries are available. Limited housekeeping is available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has concierge services. Other amenities include laundry facilities, a 24-hour front desk, and multilingual staff. There's also the convenience of self parking.

Within a 15-minute walk of this 4-star Melbourne Central Business District hotel, attractions include SEA LIFE Melbourne and Queen Victoria Market.

Standard Two Bedroom Family Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$158* Per night/room 3 Jan. - 4 Jan.

Superior One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Three Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Arrow on Spencer (HarbourView Apartment Hotel) ratings based on 380 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arrow on Spencer (HarbourView Apartment Hotel)

Everyone (319) Couples (20) Business (3) Students (1) Family (29)
4 out of 5
The property was close to the central transport hub of Melbourne. It was clean and quiet. Has a 24 Hr reception.

Posted by on 2 Apr. 2020

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Comment from Hotel Management

6 Apr. 2020 by Hotel Staff

Hi, Yes we are close to the central transport hub of Melbourne. The property is quiet and clean and has a 24 hours reception :) If you have any specific requirements can you please let us know when you make the booking. Thanks,

3 out of 5
Good location, bad mattress, 'balcony' room that faced grey concrete walls on all sides and was covered in bird poo, only ~5 mins of hot water

Posted by on 7 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Hotel staff

Thank you for your great review and for choosing our hotel. We are glad that you enjoyed your stay and we are look forward to welcoming you back again :)

2 out of 5
The location was good and close to public transport. However, it was VERY noisy. So much so I needed to wear earplugs to sleep. And the mattress felt like it hadn’t been changed since the 1950s. Won’t be going back.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Hotel Staff

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.

4 out of 5
Great value for money and location was fantastic, being so close to Southern Cross. Gym was disappointing, only the treadmill was plugged in and operating.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

16 Mar. 2020 by Hotel Staff

Thank you for your wonderful review and for choosing our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you back again :)

4 out of 5
A great location being very close to Southern Cross Station. The staff were friendly and helpful. The TV was difficult to operate and l had to get a staff member to turn it on. The room smelt a bit funny and l think a previous guest had been a smoker!

Posted by , from Warrnambool, Victoria. on 22 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Hotel Staff

Thank you for your wonderful review and for choosing our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you back again :)

5 out of 5
Location of this property is excellent! Trams at the doorstop, in many directions, including Tourist loop & Major Train Station, Southern Cross only a few minutes walk. Large Coles supermarket very close, open from 6am till 12Midnight. My Apartment was very spacious & loved the balcony view across at the Big Wheel at Docklands, that has a light show at night👌👍Bonus having a kitchenette & Hotel Staff all very friendly & helpful.

Posted by , from Adelaide, South Australia on 17 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Hotel Staff

Thank you for your wonderful review and for choosing our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you back again :)

3 out of 5
Didn't like our first room as I suffer from anxiety when I can't see out a window. The window opened onto a concrete wall. I thought we would have been accommodated in a room with a view. Paid extra for the balcony room. Reception didn't seem to realise my predicament. Second apartment was much better. Hotel is located very well close to transport.

Posted by on 4 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Hotel Staff

Hi, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.

3 out of 5
Decent facilities and a convenient location near Southern Cross Station.

Posted by on 28 Jan. 2020

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Comment from Hotel Management

4 Feb. 2020 by Hotel Staff

Thank you for your wonderful review and for choosing our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you back again :)

4 out of 5
Close to Station Tidy has parking available Friendly staff

Posted by on 26 Jan. 2020

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Comment from Hotel Management

4 Feb. 2020 by Hotel Staff

Thank you for your wonderful review and for choosing our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you back again :)

4 out of 5
good location close to transport, within the free zone for trams.

Posted by on 21 Jan. 2020

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Comment from Hotel Management

4 Feb. 2020 by Hotel Staff

Thank you for your wonderful review and for choosing our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you back again :)

About the Arrow on Spencer (HarbourView Apartment Hotel)

Location 585 La Trobe Street, Melbourne, VIC 3000

Property Features

As a guest of Arrow on Spencer (HarbourView Apartment Hotel), you'll find a fitness center, tour/ticket assistance, and multilingual staff. Public spaces have free WiFi. The business-friendly Arrow on Spencer (HarbourView Apartment Hotel) also features concierge services, laundry facilities, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 70 guestrooms or units
  • 8 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (22.6 km / 14.1 mi)
  • Train station: Southern Cross Station (0.7 km / 0.4 mi)
  • Metro station: Flagstaff Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arrow on Spencer (HarbourView Apartment Hotel) offers 70 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on a limited basis and irons/ironing boards can be requested.

  • In-room dining
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Electric kettle
  • Shower
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per day.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.

  • Parking height restrictions apply
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25.00 per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrow Spencer Hotel Melbourne
  • HarbourView Apartment Hotel Melbourne
  • HarbourView Melbourne
  • HarbourView Apartment Melbourne
  • HarbourView Apartment
  • Arrow Spencer Hotel
  • Arrow Spencer Melbourne
  • Arrow Spencer
  • Arrow Spencer HarbourView Apartment Hotel Melbourne
  • Arrow Spencer HarbourView Apartment Hotel
  • Arrow Spencer HarbourView Apartment Melbourne
  • Arrow Spencer HarbourView Apartment
  • Arrow On Spencer Harbourview
  • Arrow on Spencer (HarbourView Apartment Hotel) Hotel
  • Arrow on Spencer (HarbourView Apartment Hotel) Melbourne
  • Arrow on Spencer (HarbourView Apartment Hotel) Hotel Melbourne

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.